This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood - but proven, adopted, and expanded based on clear business outcomes.

You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth.

Key responsibilities include:

• Leading discovery and qualification: running structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics
• Owning solution design and technical validation: translating business needs into clear solution approaches, validation plans, and customer-facing recommendations
• Making value tangible: delivering demos, workshops, and first-workflow experiences tailored to the customer’s business context
• Driving first value, onboarding, and early adoption: owning the path from signed deal to first live workflow, ensuring customers reach value quickly
• Unlocking expansion: identifying additional teams, workflows, and use cases where Synthesia can deliver more value

To succeed in this role, you will need:

• 2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role
• Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions
• Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders
• Experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption
• Comfortable across SaaS, AI, or enterprise technology environments
• Able to manage multiple priorities with pace, structure, and sound judgment
• Strong problem solver who brings clarity to ambiguity
• Builder mindset with high ownership and a bias for action
• Effective cross-functional partner who cares about outcomes, not activity

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