As a Technical Enablement Lead, you'll own Claude Code enablement,building demos, labs, and content that help sellers showcase agentic coding. This is an ideal role for an engineer who loves teaching, loves developer tools, and wants to shape how field teams talk about the future of AI-assisted development.

Key responsibilities include:

• Deliver Claude Code training for onboarding and ongoing enablement programs
• Create and maintain training content: demo scripts, hands-on labs, use case libraries, quick-reference guides
• Build compelling demo scenarios across industries and developer personas
• Develop competitive positioning content,battlecards, differentiation guides, objection handling
• Run demo coaching sessions and weekly office hours
• Translate new Claude Code features into field-ready content rapidly
• Gather field feedback and track content effectiveness to continuously improve programs

Requirements include:

• 7+ years in a technical role (software engineering, solutions engineering, developer advocacy, or technical enablement)
• Strong programming skills,you've shipped real code recently, not just slideware
• You use AI coding tools (ideally Claude Code) extensively in your own work,not as a novelty, but as core infrastructure for how you build and ship
• Track record delivering live technical training or talks
• Experience partnering directly with sales, solutions engineering, or GTM teams

Nice to have:

• Experience coaching others on demos or presentations
• Familiarity with enterprise developer workflows
• Public speaking, conference presentations, or community-facing developer advocacy

Location & Travel:

Location is flexible, with preference for proximity to a major hub (SF, NYC, or Seattle). Regular travel is expected for in-person training delivery and field events.

Annual compensation range for this role is $270,000-$310,000 USD.

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This role will shape how we engage with large, complex organisations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands-on.

You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority.

You'll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom's AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.

Responsibilities

• Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing SE team across global regions and core verticals.
• Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
• Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
• Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
• Build reusable, scalable solution frameworks, and industry-specific technical assets.
• Advocate for customer needs and insights internally to influence product roadmap and prioritization.
• Represent Intercom and the SE function externally through executive meetings and strategic events.
• Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.

Requirements

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
• Having 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
• Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.
• Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.
• Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.
• A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
• Able to travel internationally on average once a month
• Excellent communication and presentation skills

Benefits

We are a well-treated bunch, with awesome benefits!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

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This role requires operational excellence combined with technical hands-on execution, and is a great fit for someone who wants to apply those skills in a high-impact, fast-growth context.

Responsibilities:

Data Opportunity Assessment and Processing

• Analyze and review incoming or prospective data to verify it is useful and strategic for Anthropic
• Own and maintain Python-based ETL pipelines that process large partner datasets, applying filtering criteria and deduplicating against existing data
• Write and optimize SQL queries against large relational databases to support filtering and analysis workflows
• Refine processing logic as requirements evolve across new data types and formats

Data Delivery Infrastructure, Tooling, and Support

• Own end-to-end data delivery workflows, ensuring data moves seamlessly from partners to internal teams to accelerate time-to-impact
• Manage AWS and GCP resources for receiving and organizing partner data deliveries
• Troubleshoot delivery issues and coordinate with partners on formatting and transfer protocols and resolve technical escalations from partners and internal teams
• Build and maintain internal systems, scripts, and automation that support the team’s workflows
• Support occasional research evaluation tasks as needed

Data Operations and Governance

• Develop and maintain Anthropic's preferred standards for receiving, consuming and cataloging data, ensuring alignment with Product and Engineering's evolving needs
• Contribute to systems for monitoring data usage and compliance with partner agreements
• Partner with teammates and cross-functional stakeholders to build out governance practices as the team scales

You May Be a Good Fit If You

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience
• 5-7+ years of experience with data pipelines or data engineering workflows
• Background in solutions engineering, partner engineering or related role at a large tech company
• 5+ years of experience in technical troubleshooting or writing code in one or more programming languages
• Proficiency in Python and SQL, including writing, debugging, and optimizing scripts and queries against large datasets
• Hands-on experience with cloud infrastructure (AWS, GCP, or Azure), including managing storage, configuring access, and working from the CLI
• Excellent problem-solving skills with a track record of debugging technical issues, whether at the code level or within a broader system
• Some experience interacting with external third parties delivering data

Strong Candidates Will Have

• Experience working alongside technical teams (research, engineering, or product) to solve ambiguous problems
• Ability to translate technical concepts into clear, actionable guidance for non-technical stakeholders or external partners
• Experience owning or maintaining a production service or system with uptime expectations
• Familiarity with data governance, compliance, or rights management
• Ability to manage multiple, time-sensitive projects simultaneously and the drive to take a project from an initial idea to full completion
• Experience leveraging AI to automate workflows

Candidates Need Not Have

• Deep expertise in AI or machine learning
• A pure software engineering background

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Location: Dublin, Ireland

Department: Sales

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.

Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.

Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Intercom's Global Sales Organization is rapidly evolving, and the GTM Enablement team is expanding to support. In this critical new role, you will solve the "Last Mile" gap in technical readiness, serving as the bridge between R&D, Product, and our customer-facing Solutions teams.

As the Senior Product Enablement Manager (Solutions), you will act as the single-threaded owner of the technical education strategy for our Solutions organization (CSMs, SEs, and Professional Services).

You will be responsible for translating our rapid product innovation and AI capabilities into clear, scalable enablement that accelerates adoption and strengthens customer outcomes.

This role is distinct from GTM Strategy; while they architect the commercial plan, you will own the early-stage positioning, solutions readiness, and technical fluency required to ensure our teams understand how our products work and how to deliver them effectively.

What will I be doing?

Reporting to the GTM Enablement leadership, you will partner directly with R&D and Product Management to build and deliver a comprehensive technical enablement program.

Technical Education Strategy & Curriculum - Developing a scalable and repeatable strategy for the technical education of AEs, RMs, CSMs, SEs, and Professional Services.

Creating and maintaining a full suite of technical training materials, including hands-on labs, documentation, and how-to guides.

Leading and facilitating technical training sessions, both live and on-demand, including "Train the Trainer" programs and new product release training.

AI Fluency & Certification - Owning the AI Fluency Program, creating a unified baseline of understanding regarding our AI capabilities (Fin) across the GTM organization.

Building and operationalizing a scalable certification framework that integrates AI learning objectives and continuous upskilling into onboarding and ongoing enablement.

Ensuring every GTM role is fluent in AI and able to guide customers through AI-driven change management and adoption.

Cross-Functional Partnership (R&D Bridge) - Serving as the primary liaison between R&D and the Solutions teams, translating product functionality and architecture into digestible, actionable training content.

Acting as the primary conduit for feedback from the Solutions teams back to R&D and Product, synthesizing field insights to help inform the product roadmap.

What skills do I need?

• 5+ years in Sales Enablement, Solutions Engineering, Technical Training, or a related role in a SaaS organization.

A strong technical aptitude with the ability to bridge R&D and GTM, translating complex technical details into clear guidance for customer-facing teams.

Experience designing and delivering technical curriculum, including hands-on labs, certifications, and self-paced learning interventions.

Deep understanding of the "Solutions" function (CSMs, SEs, Professional Services) and the technical readiness required to drive customer adoption and retention.

The ability to work cross-functionally and build trusted relationships with Product Managers, R&D, and GTM leadership.

Excellent communication and presentation skills, with an intuitive sense for delivering the right technical information at the right time.

Analytical mindset with the ability to measure technical proficiency and report on the effectiveness of certification programs

Bonus skills & attributes

• Experience at a high-growth SaaS company.

Familiarity with AI technology and experience enabling teams on AI-driven products.

Background in instructional design or technical writing.

Experience using tools like Salesforce, Gong, or modern LMS platforms (e.g., Workramp, Highspot).

Experience working in a globally distributed team.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.

As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.

We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics.

Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Your measure of success is the number of workflows you've permanently transformed and the extent to which those in your group start any task with an AI tool.

Responsibilities:

• Identify and document the highest-leverage workflow transformations within your group's day-to-day work by deeply understanding their processes and outputs
• Build custom tools, agents, automations, and skills tailored to each marketer's specific responsibilities
• Coach and partner with each marketer through a progressive journey: from awareness, to first win, to regular AI integration, to full workflow transformation, to self-sufficiency
• Teach marketers to build and iterate on their own tools over time, creating independence
• Recognize patterns across your cohort and systematically scale what works , a tool built for one marketer should become reusable for their peers
• Document every tool, playbook, and transformation pattern you build so the entire FDA team can use each other's work
• Share wins visibly within your cohort and with leadership to build momentum, inspire, and celebrate success
• Track individual and cohort progress rigorously against a defined maturity model, moving every marketer toward self-sustaining, AI-first work
• Prepare marketers for an agentic future , not just prompt writing, but designing, building, and overseeing autonomous, multi-agent workflows

Who you are:

We're looking for people who have already lived the transformation they'll be driving for others. You've used AI to fundamentally change how you work , not as a novelty, but as your default operating mode.

• You are a deep AI practitioner. You build agents, automations, and tools fluently. You don't just know what AI can do in theory , you've built things that changed how real work gets done. You can build in real time alongside the people you support.
• You are an exceptional coach and communicator. You can meet people wherever they are. You create desire for progress, and you adapt your approach to each person.
• You understand marketing work. You either have direct experience in marketing or can quickly learn the workflows, deliverables, tools, and pressures of your assigned group. You know that understanding someone's work is a prerequisite to transforming it.
• You are a pattern recognizer. When you build something that works for one person, you immediately see how it applies to others. You think in systems, not one-off solutions.
• You are high-caliber, persistent, and versatile. Your skills and experience are valuable across the company. You're the kind of person who could succeed in many roles at Stripe.
• You bias toward action and speed. You'd rather show someone a working proof-of-concept on their own deliverable today than present a polished deck about what's theoretically possible next quarter.
• You are comfortable with ambiguity and evolution. This is a new team building a new operating model. The playbook will be rewritten as we learn. You thrive in that environment.

Minimum requirements:

• 5+ years of professional experience in a role requiring analytical thinking, problem-solving, and cross-functional collaboration
• Demonstrated, hands-on experience building AI-powered tools, agents, automations, or workflows that transformed real work processes (not just using AI as a chatbot , building with it)
• Track record of coaching, teaching, or enabling others , formally or informally , with evidence that people you've helped actually changed how they work
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences and adapt your style to different learners
• Comfort working across multiple workstreams and relationships simultaneously (you'll be supporting ~20 marketers at varying stages of their AI journey)

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As a Technical Enablement Lead, you'll own Claude Code enablement,building demos, labs, and content that help sellers showcase agentic coding. This is an ideal role for an engineer who loves teaching, loves developer tools, and wants to shape how field teams talk about the future of AI-assisted development.

Key responsibilities include:

• Deliver Claude Code training for onboarding and ongoing enablement programs
• Create and maintain training content: demo scripts, hands-on labs, use case libraries, quick-reference guides
• Build compelling demo scenarios across industries and developer personas
• Develop competitive positioning content,battlecards, differentiation guides, objection handling
• Run demo coaching sessions and weekly office hours
• Translate new Claude Code features into field-ready content rapidly
• Gather field feedback and track content effectiveness to continuously improve programs

Requirements include:

• 7+ years in a technical role (software engineering, solutions engineering, developer advocacy, or technical enablement)
• Strong programming skills,you've shipped real code recently, not just slideware
• You use AI coding tools (ideally Claude Code) extensively in your own work,not as a novelty, but as core infrastructure for how you build and ship
• Track record delivering live technical training or talks
• Experience partnering directly with sales, solutions engineering, or GTM teams

Nice to have:

• Experience coaching others on demos or presentations
• Familiarity with enterprise developer workflows
• Public speaking, conference presentations, or community-facing developer advocacy

Location & Travel:

Location is flexible, with preference for proximity to a major hub (SF, NYC, or Seattle). Regular travel is expected for in-person training delivery and field events.

Annual compensation range for this role is $270,000-$310,000 USD.

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You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for. This role often operates as a specialist overlay into existing Intercom customer accounts.

Key responsibilities include owning the full sales cycle for Sales Agent, running discovery with Sales, RevOps, and Marketing leaders, designing and managing structured evaluations, building and refining how we sell this product, and providing structured feedback to Product, Marketing, and Pricing.

The ideal candidate will have proven experience running full cycle SaaS sales processes from discovery through close, demonstrated ability to sell a new or evolving product, experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas, and strong consultative selling and discovery skills.

Benefits include competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, flexible paid time off policy, paid Parental Leave Program, 401k plan & match, in-office bicycle storage, fun events for Intercomrades, friends, and family, unlimited access to Claude Code and best-in-class AI tools, experimentation & building is encouraged & celebrated.

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As an Enterprise Customer Success Manager for Industries, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio spanning Financial Services, Systems Integrators, Semiconductor, Manufacturing and Retail organisations – helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with organisations across diverse industries that are transforming their businesses with AI technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimisations, implement change management strategies, and maximise the value of their investment through expanded use cases across their organisation.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies – making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimisation and expansion

• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realised value for the customer

• Monitor usage patterns and identify optimisation opportunities, proactively addressing underutilisation across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments

• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socialising Anthropic's product roadmap, driving awareness on new products and engaging Product PMs

• Document and quantify customer value realised through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment

• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows

• Develop and execute change management strategies to drive end-user adoption and maximise value within customer organisations, including Train the Trainer programs, Centre of Excellence development, and organisational enablement

• Own the customer experience across their lifecycle – managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

• Develop scalable engagement strategies and playbooks for your Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximise impact across all customers

You may be a good fit if you have:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering

• Experience working with enterprises in Financial Services, Systems Integrators, Semiconductor, Manufacturing or Retail industries

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders – from developers and product managers to executives and end users

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each

• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs

• Passion for AI and interest in responsible development of advanced systems

• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality – you're a true team player

The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ('OTE') range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary: $200,000-$260,000 USD

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This role operates as a specialist overlay into existing Intercom customer accounts. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.

Key responsibilities include:

• Owning the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close
• Running discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact
• Designing and managing structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction
• Building and refining how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points
• Partnering with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction
• Providing structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals
• Helping define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity

Requirements:

• Proven experience running full cycle SaaS sales processes from discovery through close
• Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined
• Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas
• Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders
• Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners
• Ability to synthesize customer feedback into clear product insights and messaging recommendations
• High ownership and adaptability in fast-moving environments

Bonus skills and attributes:

• Experience selling within sales tech or martech ecosystems
• Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning
• Familiarity selling AI-enabled products or automation tools
• Experience operating in an overlay or specialist model alongside account owners

Benefits:

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed

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As an Enterprise Customer Success Manager for DNB, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio of innovative, technology-forward companies,from high-growth to established tech leaders,helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with organisations that move fast and push the boundaries of what's possible with LLM technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimisations, implement change management strategies, and maximise the value of their investment through expanded use cases across their organisation.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimisation and expansion
• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realised value for the customer
• Monitor usage patterns and identify optimisation opportunities, proactively addressing underutilisation across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socialising Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
• Document and quantify customer value realised through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximise value within customer organisations, including Train the Trainer programs, Centre of Excellence development, and organisational enablement
• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Develop scalable engagement strategies and playbooks for your DNB portfolio, balancing high-touch strategic accounts with efficient coverage models to maximise impact across all customers

Requirements:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with technology companies, SaaS platforms, or digital-first businesses,ideally including high-growth and established tech companies
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders,from developers and product managers to executives and end users
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Passion for AI and interest in responsible development of advanced systems
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality,you’re a true team player

Salary:

The annual compensation range for this role is $200,000-$315,000 USD.

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Your primary responsibilities will include delivering interactive presentations and solution demonstrations to all levels of an organization, whiteboarding solutions, and leading Q&A sessions with prospective customers. You will also collaborate with account executives to develop and execute territory and account strategies to maximize the Okta opportunity in those accounts.

To be successful in this role, you will need to have a strong technical understanding of the Auth0 product line and the underlying technologies and protocols. You should also be able to communicate effectively with both technical and non-technical audiences.

In addition to your technical expertise, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

As a Solutions Engineer, you will have the opportunity to work with a variety of customers and projects, and to contribute to the growth and success of our business.

If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

The annual On Target Compensation (OTE) range for this position for candidates located in Germany is between €122,000-€134,000 EUR.

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At Cloudflare, we are on a mission to help build a better Internet.

Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.

As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

About Product Management at Cloudflare

As a Senior Product Manager at Cloudflare, you are responsible for building products that improve the way that the Internet works.

Product Managers at Cloudflare sit at the intersection of software development, design, and business strategy.

We shape high-level product goals but also get our hands dirty.

On an average day, you might pitch a concept to senior leadership, create a launch plan with marketing, work with designers to conduct user research, prototype a new feature, iterate on a spec, analyze usage data, or pair with an engineer on implementation.

We have ultimate responsibility for understanding our client needs, influencing business strategy, feature specification, and working with engineering to develop our software.

About the role

As a Senior Product Manager for Platforms within Application Performance, you will own the offering that enables Cloudflare customers to securely proxy traffic to other zones also protected by Cloudflare.

This service is essential for major platform providers and SaaS companies who host thousands of end-customer domains, empowering those end customers to have their own Cloudflare configuration, giving them greater control over their performance, security, and application logic.

You will own the strategy for authentication, metering, billing, and the seamless integration experience for these large platform partners.

This is an outward-facing, high-impact role requiring exceptional strategic partnership skills.

You will work directly with our most significant platform customers,leading providers in e-commerce, content management, and SaaS,to understand their unique scale and integration needs.

What you'll do

• Own your space. You will own the priorities and scope, partnering with a high performing engineering team focused on one of Cloudflare’s Application Performance products.

• Connect the pieces. Product managers are a nerve center at Cloudflare, responsible for connecting engineering, program management, marketing, revenue, and partners to make sure that our ships go out on time and with the maximum impact.

• Excel across teams. Enterprise capabilities cut across all of our product verticals, so you should be comfortable working with product managers across the company to prioritize systemic improvements that our enterprise customers need.

• Be customer obsessed. You will be responsible for directly engaging with customers and understanding how they use our products.

• Be data driven. You should be comfortable working with data, and analyzing data to quantify the impact of problems and opportunities in your space.

Examples of desirable skills, knowledge and experience

• 5+ years of experience in product management, solutions engineering, or related roles

• Familiarity with designing or contributing to habit-forming product experiences

• Experience defining and tracking KPIs to measure product or user behavior impact

• Strong collaboration skills and experience working with engineering and design teams

• Comfort operating in fast-paced, evolving environments

• A passion for user empathy and delivering customer-centric solutions

• Excellent communication skills and attention to detail

• Curiosity and a strong desire to learn technical topics, especially in security or observability

• Engineering fluency

Bonus points

• Prior experience as a product manager for a team focused on driving the roadmap for products focused on Edge infrastructure, high-performance web delivery, or network optimization.

• Prior experience delivering cloud infrastructure products at global scale.

• Data fluency

Compensation

For Bay Area based hires: Estimated annual salary of $202,000 - $246,000

For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $192,000 - $234,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.

Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!

The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Commuter Spending Accounts

• Fertility & Family Forming Benefits

• On-demand mental health support and Employee Assistance Program

• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance

• Life & Accident Insurance

• 401(k) Retirement Savings Plan

• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave

• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.

Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of cybersecurity protection available,

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As an Enterprise Customer Success Manager for DNB, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio of innovative, technology-forward companies,from high-growth to established tech leaders,helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with organisations that move fast and push the boundaries of what's possible with LLM technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimisations, implement change management strategies, and maximise the value of their investment through expanded use cases across their organisation.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimisation and expansion

• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realised value for the customer

• Monitor usage patterns and identify optimisation opportunities, proactively addressing underutilisation across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments

• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socialising Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs

• Document and quantify customer value realised through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment

• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows

• Develop and execute change management strategies to drive end-user adoption and maximise value within customer organisations, including Train the Trainer programs, Centre of Excellence development, and organisational enablement

• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

• Develop scalable engagement strategies and playbooks for your DNB portfolio, balancing high-touch strategic accounts with efficient coverage models to maximise impact across all customers

You may be a good fit if you have:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering

• Experience working with technology companies, SaaS platforms, or digital-first businesses,ideally including high-growth and established tech companies

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders,from developers and product managers to executives and end users

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each

• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs

• Passion for AI and interest in responsible development of advanced systems

• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality,you’re a true team player

Annual compensation range for this role is $200,000-$315,000 USD.

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As our dedicated Enterprise Customer Success Manager for a global technology leader with 100k employees, you’ll be their strategic partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with a global technology leader with 100k employees to actively deploy AI to reshape the technology landscape. You’ll be working with key partners who are moving fast and pushing the boundaries of what's possible with LLM technology.

Your role will entail developing genuine partnerships with the customer and key stakeholders, gaining a deep understanding of their multi-pronged business objectives, strategic direction, AI vision, and technical needs.

You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion

• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions

• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer

• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments

• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs

• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment

• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows

• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement

• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

• Develop scalable engagement strategies and playbooks for your customer that can be utilized across other high-touch strategic DNB accounts to maximize impact across all customers

You may be a good fit if you have:

• 8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering

• Experience working with both F10 and F500 technology companies, SaaS platforms, or digital-first businesses,ideally including high-growth and established tech companies

• Deep understanding of the AI landscape, including direct experience working for or with large technology companies with investments/products at every layer of the AI tech stack

• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders,from developers and product managers to executives and end users

• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each

• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs

• Passion for AI and interest in responsible development of advanced systems

• A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality,you’re a true team player and view yourself as the COO of your customer accounts

Logistics

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

• Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

• We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you’re interested in this work.

• We think AI systems like the ones we’re building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

• Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses.

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You'll work with organisations across diverse industries that are transforming their businesses with AI technology. Developing genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, drive model and use case optimisations, implement change management strategies, and maximise the value of their investment through expanded use cases across their organisation.

The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimisation and expansion
• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realised value for the customer
• Monitor usage patterns and identify optimisation opportunities, proactively addressing underutilisation across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socialising Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
• Document and quantify customer value realised through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximise value within customer organisations, including Train the Trainer programs, Centre of Excellence development, and organisational enablement
• Own the customer experience across their lifecycle , managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Develop scalable engagement strategies and playbooks for your Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximise impact across all customers

Requirements:

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with enterprises in Financial Services, Systems Integrators, Semiconductor, Manufacturing or Retail industries
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders,from developers and product managers to executives and end users
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Passion for AI and interest in responsible development of advanced systems
• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality,you're a true team player

Salary:

The annual compensation range for this role is $200,000-$260,000 USD.

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This is a travel-heavy role, with frequent trips, including international travel and multi-week on-site engagements. You will lead customer engagements, shape technical solutions, and ensure successful integration of our AI and autonomy products in real-world environments. You will work closely with internal engineering teams, influence product direction based on what you see in the field, and help scale best practices across deployments.

Responsibilities: Provide technical support and training to customers. Assist the sales team in pre-sales activities, e.g., demos. Assist in post-sales deployment and integration of Shield AI enterprise software products. Develop and maintain technical documentation and training materials. Troubleshoot and resolve technical issues. Help customers debug software/API integration issues. Collaborate with the engineering team to address customer feedback and improve products.

Required qualifications: Bachelor’s degree in Engineering, Computer Science, or a related field. 7+ years of industry experience 3+ years of experience in an integration/applications engineering role 3+ years of experience working in a startup environment. Strong technical background in software engineering. Strong proficiency in writing modern C++ code. Intermediate proficiency in writing Python code. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills.

Preferred qualifications: Experience in the defense aviation or robotics industry. Experience building and running a small enterprise software applications/solutions engineering team.

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This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development.

Responsibilities

• Become an expert user of the Hivemind Enterprise Autonomy Software Development Kit.
• Deploy Hivemind AI infrastructure at customer sites.
• Provide technical training to customers for their autonomy development efforts.
• Assist customers in integrating Hivemind autonomy to their vehicles/platforms.
• Help customers debug software/API integration issues.
• Collaborate with the product and engineering teams to address customer feedback and improve products.
• Develop and maintain technical documentation and training materials
• Assist the sales team in answering complex technical queries from customers.
• Travel to and stay at customer sites as required (~30% travel).

Examples of Projects You will Work On:

• Autonomous teaming drones.
• Teaming between helicopters and drones.
• Autonomy on Robodogs.
• AI on Fighter Jets… and more that we aren’t allowed to publicly share!

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 7+ years of experience of industry experience
• 3+ years of experience in an integration/applications engineering role
• 3+ years of experience working in a startup environment.
• Strong technical background in software engineering.
• Strong proficiency in writing modern C++ code.
• Intermediate proficiency in writing Python code.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Preferred qualifications:

• Experience in the defense aviation or robotics industry.
• Experience building and running a small enterprise software applications/solutions engineering team.

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Develop AI & Autonomy software capabilities using Hivemind for unmanned platforms across air/sea/space.

Examples of Projects You will Work On:

Autonomous teaming drones.

Teaming between helicopters and drones.

Autonomy on Robodogs.

AI Pilots for Fighter Jets

and more that we aren’t allowed to publicly share!

Enable customers to integrate Hivemind autonomy to their vehicles/platforms.

Debug software/API integration issues.

Deploy Hivemind AI infrastructure at customer sites.

Provide technical training to customers for their autonomy development efforts.

Collaborate with the product and engineering teams to address customer feedback and improve products.

Develop and maintain technical documentation.

Travel to and stay at customer sites as required for deployment / training / flight testing etc. (~30% travel).

This role requires a strong technical background in software engineering, with experience in modern C++ and Python programming languages.

The ideal candidate will have a bachelor’s degree in Engineering, Computer Science, or a related field, and at least 7 years of industry experience or 4 years of experience plus a master’s degree.

Experience in the defense aviation or robotics industry is preferred, as well as the ability to travel to the USA for up to 3 months at a time for training.

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At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We are a distributed team with offices in France, USA, UK, Germany, and Singapore. We are a low-ego and team-spirited organisation.

About the Role

As a Technical Marketing Engineer (TME), you will bridge the gap between Mistral AI's science/engineering organisations and our marketing teams. You will create technical content to educate enterprise decision-makers, align technical capabilities with business goals, and accelerate sales cycles.

Responsibilities

• Create and Deliver Technical Content: Develop model/product technical launch materials, technical proof points, presentation decks, demo videos, webinars, workshops, blogs, whitepapers, and sales training materials.
• Enable Sales and Partners: Equip sales teams and partners with technical knowledge to engage in deeper, more credible conversations with technical stakeholders.
• Support Model Launches: Collaborate on model launches, ensuring technical messaging is clear and impactful.
• Engage with Analysts and Industry Leaders: Participate in analyst briefings, technical advisory boards (TABs), and industry standards discussions to position Mistral AI as a thought leader.
• Build Trust and Drive Adoption: Work with solutions architects and developer relations to ensure seamless integration and implementation of our solutions through targeted technical content.
• Interface with Science and Engineering: Act as the technical liaison between engineering, science, and marketing teams, translating complex LLM concepts (including pre-training and post-training techniques) into actionable insights for enterprise audiences.

Who You Are

• Experience: 3+ years in technical marketing, solutions engineering, or a similar role, preferably in AI/ML or enterprise software.
• Technical Skills: Ability to understand and communicate complex technical concepts to both technical and non-technical audiences. Familiarity with enterprise AI solutions, cloud environments, and technical sales enablement.
• Mindset: Collaborative, creative, and low-ego. Passionate about AI and its potential to transform industries.

What We Offer

• Competitive cash salary and equity
• Daily lunch vouchers: Swile meal vouchers with 10,83€ per worked day, incl 60% offered by company
• Sport: Enjoy discounted access to gyms and fitness studios through our Wellpass partnership
• Transportation: Monthly contribution to a mobility pass via Betterway
• Health: Full health insurance for you and your family
• Parental: Generous parental leave policy
• Visa sponsorship
• Coaching: we offer BetterUp coaching on a voluntary basis

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You will bring clarity to ambiguity. You will translate complex enterprise problems into structured, Hebbia-driven solution approaches that executives can confidently act on. At the same time, you will design tailored AI-powered workflows and evaluations that validate impact, reduce decision risk, and strengthen the commercial narrative.

You will operate as a trusted advisor to sophisticated buyers navigating ambiguity, risk, and scale. Your job is to clarify thinking, reduce decision risk, and prove value in environments where accuracy, speed, and explainability matter.

Key responsibilities include:

• Owning technical strategy from discovery through close in complex enterprise sales cycles
• Leading rigorous technical discovery to understand workflows, data realities, constraints and executive success criteria
• Translating ambiguous customer challenges into clear structured Hebbia solution frameworks
• Designing and configuring tailored AI-powered workflows to prove differentiated value during evaluations
• Delivering high-stakes live demos and technical discussions with senior stakeholders
• Surfacing risks early, challenging assumptions, and shaping mitigation strategies that accelerate deal progression
• Partnering closely with Sales to increase win rates, deal velocity, and executive confidence
• Providing structured product feedback that sharpens positioning and informs roadmap decisions

Requirements include:

• 5+ years in a customer-facing technical role within complex enterprise sales environments (Solutions Engineering, Sales Engineering, Consulting, Implementation, or similar)
• Deep experience with AI systems, data platforms, LLM-based workflows or decision intelligence platforms
• Demonstrable executive presence, able to earn trust from C-Suite practitioners
• Strong at structuring ambiguous problems into clear, defensible solution approaches
• Strong preference for experience selling to or performing Analyst roles in Banking, Asset Management, Private Markets, Legal or Enterprise Knowledge teams in complex enterprise environments
• Comfortable operating in high-expectation, performance-driven environments

Compensation includes a 70:30 split between team and individual performance, with a combined base + bonus compensation range of $150,000 - $200,000 + competitive equity.

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As a Forward Deployed Engineer, you are the bridge between Hebbia's platform and the real-world complexity of our customers' environments. You sit with the customer's team, understand their hardest problems, and build solutions that make Hebbia indispensable. Then you bring what you've learned back to our engineering and product teams to make the platform better for everyone.

This role is for engineers who want to combine deep technical work with direct customer impact. You will see your code create value in days, not months. The FDE team operates at the intersection of engineering and go-to-market. You will work closely with our core engineering team,shared code review, architecture alignment, deploy pipelines,and with our account teams who direct where you deploy and what you focus on. Our team works in person 5 days a week at our offices in NYC and SF.

Responsibilities:

• Embed with strategic accounts to deeply understand their domain, data, and workflows
• Build custom integrations, workflow automations, and domain-specific solutions on top of Hebbia's platform
• Write production code that deploys through our CI/CD pipelines and meets our engineering standards
• Own the technical relationship with the customer's team during your engagement
• Prototype fast, validate with the customer, iterate, and ship
• Return from engagements and work with engineering and product to generalize reusable patterns into platform capabilities
• Participate in code review, on-call rotation, and architecture discussions alongside core engineering
• Build connectors to customer data sources and document management systems

Who You Are:

• 5+ years software development experience at a venture-backed startup or top technology firm
• Strong full-stack engineering skills. You build across the stack: APIs, data pipelines, frontend when needed, infrastructure when needed.
• Comfortable working in ambiguity. Customer problems are messy and underspecified. You figure it out.
• High customer empathy. You enjoy sitting with users, understanding their workflows, and translating pain points into technical solutions.
• Fast and pragmatic. You prototype, validate, and ship in days and weeks, not quarters.
• Strong communicator. You are the primary technical point of contact for the customer. You can talk to both engineers and executives.
• Experience with cloud platforms (e.g., AWS) and modern backend technologies (Python, TypeScript, Go)
• Experience with data integrations, ETL pipelines, or enterprise data systems (S3, Snowflake, SharePoint, etc.) is a plus
• Experience with LLMs, RAG systems, or applied AI is a plus but not required
• Prior experience in finance, legal, or consulting domains is a plus
• Experience with customer-facing engineering roles (solutions engineering, professional services, or similar) is a plus

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As a Technical Marketing Engineer (TME), you will bridge the gap between Mistral AI's science/engineering organisations and our marketing teams. You will create technical content to educate enterprise decision-makers, align technical capabilities with business goals, and accelerate sales cycles.

Your role is critical in simplifying complex technical concepts, building trust, and driving adoption of our AI solutions.

Responsibilities

Create and Deliver Technical Content:

• Develop model/product technical launch materials, technical proof points, presentation decks, demo videos, webinars, workshops, blogs, whitepapers, and sales training materials.

Enable Sales and Partners:

• Equip sales teams and partners with technical knowledge to engage in deeper, more credible conversations with technical stakeholders.

Support Model Launches:

• Collaborate on model launches, ensuring technical messaging is clear and impactful.

Engage with Analysts and Industry Leaders:

• Participate in analyst briefings, technical advisory boards (TABs), and industry standards discussions to position Mistral AI as a thought leader.

Build Trust and Drive Adoption:

• Work with solutions architects and developer relations to ensure seamless integration and implementation of our solutions through targeted technical content.

Interface with Science and Engineering:

• Act as the technical liaison between engineering, science, and marketing teams, translating complex LLM concepts (including pre-training and post-training techniques) into actionable insights for enterprise audiences.

Who You Are

Experience:

• 3+ years in technical marketing, solutions engineering, or a similar role, preferably in AI/ML or enterprise software.

• Experience with large language models (LLMs), including pre-training and post-training techniques, is a strong plus.

Technical Skills:

• Ability to understand and communicate complex technical concepts to both technical and non-technical audiences.

• Familiarity with enterprise AI solutions, cloud environments, and technical sales enablement.

• Strong written and verbal communication skills, with a knack for storytelling and simplifying complexity.

Mindset:

• Collaborative, creative, and low-ego.

• Passionate about AI and its potential to transform industries.

Academic Background:

• Degree in Computer Science, Engineering, or a related technical field is preferred.

It Would Be Ideal If You:

• Have hands-on experience with AI/ML models, especially in a technical marketing or solutions engineering capacity.

• Are comfortable working in a fast-paced, innovative environment and thrive in cross-functional teams.

• Have a track record of creating technical content that drives adoption and accelerates sales cycles.

• Are based in or willing to relocate to Paris, EU.

What We Offer

FRANCE

• Competitive cash salary and equity

• Daily lunch vouchers: Swile meal vouchers with 10,83€ per worked day, incl 60% offered by company

• Sport: Enjoy discounted access to gyms and fitness studios through our Wellpass partnership

• Transportation: Monthly contribution to a mobility pass via Betterway

• Health: Full health insurance for you and your family

• Parental: Generous parental leave policy

• Visa sponsorship

UK

• Competitive cash salary and equity

• Health Insurance

• Transportation: Reimburse office parking charges, or 90GBP/month for public transport

• Sport: 90GBP/month allowance for gym membership

• Food: £200 monthly allowance (solution might evolve as we grow bigger)

• Pension plan: SmartPension (percentages are 5% Employee & 3% Employer)

• Parental: Generous parental leave policy

• Visa sponsorship

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As part of the Solutions Architecture team, we work with some of the most exciting computing hardware and software technologies including the latest breakthroughs in machine learning and data science. A Solutions Architect is the first line of technical expertise between NVIDIA and our customers so you will engage directly with developers, researchers, and data scientists with some of NVIDIA's most strategic technology customers as well as work directly with business and engineering teams on product strategy.

What you will be doing:

• Working with Cloud Service Providers to develop and demonstrate solutions based on NVIDIA's ML/DL and data science software and hardware technologies

• Build and deploy AI/ML solutions at scale using NVIDIA's AI software on cloud-based GPU platforms.

• Build custom PoCs for solution that address customer's critical business needs applying NVIDIA hardware and software technology

• Partner with Sales Account Managers or Developer Relations Managers to identify and secure new business opportunities for NVIDIA products and solutions for ML/DL and other software solutions

• Prepare and deliver technical content to customers including presentations about purpose-built solutions, workshops about NVIDIA products and solutions, etc.

• Conduct regular technical customer meetings for project/product roadmap, feature discussions, and intro to new technologies. Establish close technical ties to the customer to facilitate rapid resolution of customer issues

What we need to see:

• 3+ years of Solutions Engineering (or similar Sales Engineering roles) or equivalent experience

• 3+ years of work-related experience in Deep Learning and Machine Learning, including deep learning frameworks TensorFlow or PyTorch, GPU, and CUDA experience extremely helpful.

• BS/MS/PhD in Electrical/Computer Engineering, Computer Science, Statistics, Physics, or other Engineering fields or equivalent experience.

• Established track record of deploying solutions in cloud computing environments including AWS, GCP, or Azure

• Knowledge of DevOps/ML Ops technologies such as Docker/containers, Kubernetes, data center deployments

• Ability to use at least one scripting language (i.e., Python)

• Good programming and debugging skills

• Ability to communicate your ideas/code clearly through documents, presentation etc.

Ways to stand out from the crowd:

• AWS, GCP or Azure Professional Solution Architect Certification.

• Hands-on experience with NVIDIA GPUs and SDKs (e.g. CUDA, RAPIDS, Triton etc.)

• System-level experience specifically GPU-based systems

• Experience with Deep Learning at scale

• Familiarity with parallel programming and distributed computing platforms

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Job Description

Do you have the urge to do things better than the last time? We do. At Quantexa, you'll experience autonomy and support in equal measures allowing you to form a career that matches your ambitions. We're heading in one direction, the future. We'd love you to join us.

The Opportunity

Do you strive to make a difference in the National Security and Defence sector? To support innovation and transformational change which will enable UK Defence to utilise all its data, to fully unleash the power of data at scale and speed, enabling operational and business decisions to be based on correct, timely and trusted data. At Quantexa, we do.

This urge and desire to challenge us and the industry is what drives us every day! At Quantexa our culture is underpinned by, not only our ability to build market leading AI-driven technology but, being able to create real change across the UK Defence sector. It's what got us here to supporting National Security and Defence on several key projects.

The UK Defence Sales Director will join a collaborative team who are looking to build on current relationships but also build new ones too. This position is central to the growth of our EMEA Public Sector – National Security & Defence sector team. Working with Solution Engineering, Product, Marketing, Delivery and Customer success teams, you will be responsible for executing the sales go-to-market strategy, identifying new opportunities, building our pipeline, winning new deals and meeting company targets.

What You'll Be Doing

Typical responsibilities include working with our VP of EMEA Public Sector, National Security & Defence Market Vertical Lead and the Director of Government Solutions to define and execute the sales strategy and go-to-market plan for the UK Defence Sector; consistently delivering against sales targets and contributing to the overall growth of the business. Your role will be a combination of hunting and farming, we have a great pipeline that needs nurturing, but we also require someone with the hunting mentality to develop new clients.

You will tasked with bringing together people from different teams. You will work with Solutions Engineers, Marketing, Delivery, Technology Account Partners, Alliances and many other areas.

Requirements

• A good understanding of the UK Defence Sector issues and ability to 'advise and solutionize' with the customer through a consultative sales-based approach.
• A track record of positioning and selling Enterprise software either directly or as part of an ecosystem.
• Experience of building partnerships across System Integrators, Cloud platform providers and Consultancy organizations.
• A good understanding of UK Defence Sector operational and buying processes.
• Experience nurturing accounts and identifying cross sell and upsell opportunities with existing clients.
• Determination to succeed in challenging circumstances.
• Ability to integrate into effective sales teams and lead opportunities.
• Existing relationships within UK Defence
• Expertise working and solution selling within the UK Defence
• Ability to be an independent decision-maker but equally is inclusive when evaluating options.
• Ambitious and energetic with strong inter-personal skills.
• Strong commercial and entrepreneurial qualities.
• Good team player, capable of delivering results in less than perfect circumstances.
• Ability to support market changes, flagging these early and reacting effectively and positively.
• Ability to plan for the future.
• Can perform effectively in complex and difficult environments.
• Can achieve success through others.
• Optimistic in outlook and can identify opportunities.
• Constructive, resilient and perseverant.
• You will either hold current SC clearance or will have the willingness and ability to achieve SC clearance, and possibly DV clearance

Benefits

We offer a competitive package as a way of saying thank you for all your hard work and dedication. We offer:

• Competitive salary
• Company bonus
• Flexible working hours in a hybrid workplace & free access to global WeWork locations & events
• Pension Scheme with a company contribution of 6% (if you contribute 3%)
• 25 days annual leave (with the option to buy up to 5 days) + birthday off!
• Work from Anywhere Scheme: Spend up to 2 months working outside of your country of employment over a rolling 12-month period
• Family: Enhanced Maternity, Paternity, Adoption, or Shared Parental Leave
• Health & Wellbeing: Private Healthcare, EAP, Well-being Days, Calm App, Gym Discounts
• Team's Social Budget & Company-wide Summer & Winter Parties
• Tech & Cycle-to-Work Schemes
• Volunteer Day off
• Dog-friendly Offices

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Key Responsibilities

• Build and manage a growing portfolio of enterprise accounts across Spain - with a focus on Financial Services & Insurance, Telecommunications, Healthcare, and Utilities - to help ElevenLabs meet its revenue goals.
• Identify new business opportunities where ElevenLabs' conversational AI capabilities - including ElevenAgents - can drive customer engagement, contact center automation, and operational efficiency.
• Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends - particularly as they apply to regulated Spanish industries
• Demonstrate expertise - or a strong willingness to learn - about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants
• Develop and execute account strategies to expand ElevenLabs' presence within key enterprise verticals, navigating complex procurement and organizational structures.
• Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.
• Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements

• 7+ years of quota-carrying enterprise sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.
• Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.
• Well-connected in the Spanish enterprise landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C-suite and board level.
• Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.
• Deep understanding of enterprise procurement and legal processes in Spain, with the ability to accelerate deal velocity within complex organizational structures
• Comfort operating in an early-stage, high-growth environment, including building new playbooks and iterating quickly.
• Passion for voice and audio AI and how it can unlock transformative value for customers.
• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale
• Native or full professional proficiency in Spanish; strong English for internal collaboration

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You'll work with a global technology leader with 100k employees to actively deploy AI to reshape the technology landscape. You'll be working with key partners who are moving fast and pushing the boundaries of what's possible with LLM technology. Your role will entail developing genuine partnerships with the customer and key stakeholders, gaining a deep understanding of their multi-pronged business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us.

In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise/Claude Code) products to drive full value from contracted commitments
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Develop scalable engagement strategies and playbooks for your customer that can be utilized across other high-touch strategic DNB accounts to maximize impact across all customers

You may be a good fit if you have:

• 8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with both F10 and F500 technology companies, SaaS platforms, or digital-first businesses—ideally including high-growth and established tech companies
• Deep understanding of the AI landscape, including direct experience working for or with large technology companies with investments/products at every layer of the AI tech stack
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders—from developers and product managers to executives and end users
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Passion for AI and interest in responsible development of advanced systems
• A knack for bringing order to chaos and an enthusiastic 'roll up your sleeves' mentality—you're a true team player and view yourself as a key contributor to the Anthropic team

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You'll be an IC Strategic AE selling Cursor to life sciences, biotech, chemicals, and research-heavy enterprises. You'll help platform and engineering leaders move faster while respecting validated environments, documentation needs, and strong governance expectations.

What you'll do

• Build and execute account plans across pharma/biotech/CROs/chemicals and adjacent platforms
• Prospect into R&D engineering, platform teams, security, and IT leadership
• Run discovery that connects developer productivity to R&D velocity, quality, and compliance
• Lead POVs in real codebases; partner with Solutions Engineering on deployment constraints
• Navigate procurement, security reviews, and enterprise contracting
• Close and expand: pilot → standardization → broader rollouts across teams/sites
• Codify repeatable motions for this vertical (playbooks, messaging, reference architectures)

You may be a fit if

• 7+ years enterprise sales; experience in life sciences/biotech/regulated R&D is a plus
• You can sell to technical buyers and communicate clearly with non-technical stakeholders
• Strong pipeline generation habits and disciplined forecasting
• You're a true hunter - you proactively build pipeline from scratch through outbound prospecting, creative sourcing, and relentless follow-up, rather than relying on inbound demand
• Builder mindset: you like creating the motion, not waiting for it

Name Email ↥ Upload file LinkedIn URL GitHub Profile

Please write a short note on a project you're proud of:

Will you now or in the future require visa sponsorship to work in the country where this position is located?

Has someone at Cursor referred you for this role? If so, please include their email here

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You'll be an IC Strategic AE owning a focused set of Financial Services accounts (banks, asset managers, fintech infrastructure). You'll run end-to-end deals from first technical champion through security, vendor risk, procurement, and rollout—partnering closely with Solutions Engineering and Product to prove value in real workflows.

What you'll do

• Own a small portfolio of strategic FS accounts and a net-new target list
• Build multi-threaded relationships across Eng/Platform, Security, Risk, and Procurement
• Run consultative discovery and build ROI cases tied to developer productivity + risk reduction
• Drive evaluations/POVs (SSO/SCIM, auditability, data handling, policy controls)
• Navigate vendor risk, legal, and enterprise procurement to close and deploy
• Land and expand: initial team → org standardization → multi-business-unit rollout
• Feed customer signal back to Product/GTM and help refine repeatable playbooks

You may be a fit if

• 7+ years closing enterprise software deals with consistent quota attainment
• Experience selling into Financial Services (or deeply regulated enterprise environments)
• Comfortable with technical buyers and security stakeholders; you can earn engineering trust
• You're a true hunter - you proactively build pipeline from scratch through outbound prospecting, creative sourcing, and relentless follow-up, rather than relying on inbound demand
• Strong outbound + pipeline discipline; accurate forecasting and crisp written communication
• You thrive as an IC in a flat org: high ownership, low ego, fast learning loop

Name Email ↥ Upload file LinkedIn URL GitHub Profile

Please write a short note on a project you're proud of:

Will you now or in the future require visa sponsorship to work in the country where this position is located?

Has someone at Cursor referred you for this role? If so, please include their email here

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Location

Tokyo, Japan

Employment Type

Full time

Location Type

Hybrid

Department

About the Team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises, acting as a trusted advisor so customers maximize value from our models and products.

As OpenAI’s enterprise footprint grows—especially across regulated industries—security and compliance diligence is increasingly happening live with CISOs, risk teams, privacy officers, and auditors.

About the Role

We are hiring a Security Solutions Engineer to serve as the customer-facing security and compliance pre-sales subject matter expert for priority customer accounts—especially in regulated industries. You will lead security deep dives, diligence workflows, and questionnaires, and help customers understand OpenAI’s security posture, controls, and architectural patterns.

This role is designed to increase deal velocity and customer confidence while reducing the operational load on internal security teams by owning the customer-facing workstream and escalating selectively.

In this role, you will

• Lead customer security engagements end-to-end: discovery, security deep dives, live calls, follow-ups, and action tracking—especially for regulated customers.

• Own security questionnaires/RFIs for priority customers: coordinate inputs, ensure accuracy, drive turnaround time, and manage escalations.

• Translate security posture into customer-relevant narratives: data flows, tenant boundaries, identity and access controls, encryption, logging/monitoring, incident response, privacy controls, and risk mitigations.

• Guide customers to standardized resources (e.g., trust collateral) and explain what is standard vs. what requires escalation or exceptions.

• Partner closely with GRC and Security teams to escalate non-standard requirements, clarify control intent, and ensure customer-facing responses remain aligned with approved posture.

• Create scalable enablement: playbooks, FAQs, response libraries, and training that reduce repeated work for Solutions Engineers and Sales.

• Represent the voice of regulated customers internally by identifying themes and recurring blockers; propose improvements to packaging, documentation, and product readiness.

You’ll thrive in this role if you

• Have 5+ years (guideline) in a customer-facing security role such as security pre-sales/solutions engineering, security consulting, security architecture, or GRC-adjacent customer advisory in B2B SaaS or cloud environments.

• Can credibly engage and influence CISOs, security architects, privacy teams, and procurement/risk stakeholders in real-time discussions.

• Understand modern cloud/security fundamentals: IAM, network/security architecture, encryption/key management concepts, logging/monitoring, vulnerability management, incident response, and secure SDLC.

• Are strong in structured writing and can produce crisp, consistent answers under time pressure (questionnaires, RFIs, executive summaries).

• Can operate in ambiguity, own problems end-to-end, and create repeatable processes that scale beyond yourself.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

Tokyo, Japan

Employment Type

Full time

Department

About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Mid Market/Enterprise Sales, Security, and Product teams.

This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you will:

• Deliver an exceptional pre-sales customer experience.

• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.

• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.

• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.

• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

• Develop and nurture strong customer relationships during the evaluation and purchasing process.

• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.

• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

You might thrive in this role if you:

• Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.

• Are fluent in both Japanese and English, as this is essential for partnering with customers, providing technical expertise, demonstrating value, and collaborating effectively with teams at headquarters.

• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.

• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Location

Remote - US; New York City

Employment Type

Full time

Location Type

Remote

Department

Compensation

• Zone A$280K – $345K • Offers Equity
• Remote$200.8K – $268K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the team

The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products.

The AI Deployment Engineering team, part of Technical Success, is focused on enabling high-impact and strategic customers and partners. They collaborate closely to resolve technical challenges, provide deep expertise, and co-build innovative ecosystem experiences that highlight the broader advantages of partnering with OpenAI.

About the role

We’re hiring a AI Deployment Engineer to help shape the next generation of OpenAI’s partner ecosystem in ChatGPT across applications and commerce. Acting as the dedicated technical resource for strategic partners, you’ll drive solution design and the co-development of innovative experiences that highlight the full potential of our platform.

You’ll provide expert technical guidance while collaborating with Partnerships, Product, Engineering, and GTM teams, reporting into Technical Success.

In this role, you will:

• Deliver an exceptional partner experience by providing technical expertise, scoping use cases, and supporting the development of Apps in ChatGPT and commerce checkout experiences with technical stakeholders and strategic partners.
• Partner with our Partnerships team to design and support ecosystem integrations, ensuring technical feasibility and high-impact launches.
• Guide partners on best practices for leveraging the OpenAI API and ChatGPT to create secure, scalable, and differentiated experiences.
• Serve as the first line of defense for design, security, compliance, and architecture questions, escalating complex requirements to internal experts as needed.
• Create and maintain documentation, implementation guides, and FAQs for common partner requirements and technical challenges.
• Gather partner feedback and represent the voice of the ecosystem to internal teams, helping shape product roadmaps and future partner programs.

You’ll thrive in this role if you:

• Have 5+ years of experience in a technical, customer-facing role such as Solutions Engineer, Solutions Architect, or Partner Engineer.
• Demonstrate a strong understanding of and experience working with LLMs, MCP, REST APIs, Python, JavaScript, and front-end design and development experience
• Have experience supporting ecosystem or partner motions, including co-development or joint go-to-market programs.
• Are an exceptional communicator who can translate complex technical concepts to business stakeholders and executives.
• Operate with high horsepower, manage multiple projects simultaneously, and thrive in a fast-changing environment with evolving commercial structures.
• Bring a collaborative, humble attitude with an eagerness to help partners and internal teams succeed.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises, acting as a trusted advisor so customers maximize value from our models and products.

As OpenAI’s enterprise footprint grows—especially across regulated industries—security and compliance diligence is increasingly happening live with CISOs, risk teams, privacy officers, and auditors.

About the Role

We are hiring a Security Solutions Engineer to serve as the customer-facing security and compliance pre-sales subject matter expert for priority customer accounts—especially in regulated industries. You will lead security deep dives, diligence workflows, and questionnaires, and help customers understand OpenAI’s security posture, controls, and architectural patterns.

This role is designed to increase deal velocity and customer confidence while reducing the operational load on internal security teams by owning the customer-facing workstream and escalating selectively.

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will

• Lead customer security engagements end-to-end: discovery, security deep dives, live calls, follow-ups, and action tracking—especially for regulated customers.

• Own security questionnaires/RFIs for priority customers: coordinate inputs, ensure accuracy, drive turnaround time, and manage escalations.

• Translate security posture into customer-relevant narratives: data flows, tenant boundaries, identity and access controls, encryption, logging/monitoring, incident response, privacy controls, and risk mitigations.

• Guide customers to standardized resources (e.g., trust collateral) and explain what is standard vs. what requires escalation or exceptions.

• Partner closely with GRC and Security teams to escalate non-standard requirements, clarify control intent, and ensure customer-facing responses remain aligned with approved posture.

• Create scalable enablement: playbooks, FAQs, response libraries, and training that reduce repeated work for Solutions Engineers and Sales.

• Represent the voice of regulated customers internally by identifying themes and recurring blockers; propose improvements to packaging, documentation, and product readiness.

You’ll thrive in this role if you

• Have 5+ years (guideline) in a customer-facing security role such as security pre-sales/solutions engineering, security consulting, security architecture, or GRC-adjacent customer advisory in B2B SaaS or cloud environments.

• Can credibly engage and influence CISOs, security architects, privacy teams, and procurement/risk stakeholders in real-time discussions.

• Understand modern cloud/security fundamentals: IAM, network/security architecture, encryption/key management concepts, logging/monitoring, vulnerability management, incident response, and secure SDLC.

• Are strong in structured writing and can produce crisp, consistent answers under time pressure (questionnaires, RFIs, executive summaries).

• Can operate in ambiguity, own problems end-to-end, and create repeatable processes that scale beyond yourself.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.

This role is based in Seoul, South Korea We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you will:

• Deliver an exceptional pre-sales customer experience.
• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

You might thrive in this role if you:

• Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.
• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.
• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.

This role can be based in Delhi, Mumbai, or Bangalore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees

In this role, you will:

• Deliver an exceptional pre-sales customer experience.
• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

You might thrive in this role if you:

• Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.
• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.
• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Manager, AI Success Engineers - NYC

Location

New York City

Employment Type

Full time

Location Type

Hybrid

Department

Compensation

• $266K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The AI Success Engineering team turns breakthrough AI products into enterprise-scale impact. We partner closely with customers to move from experimentation to real-world transformation, owning adoption, technical readiness, and long-term value realization. The team accelerates delivery in production and shapes how OpenAI’s products drive measurable business outcomes. We work cross-functionally with Sales, Solutions Architecture, Technical Success, and Product to bring frontier AI safely and successfully to market.

About the Role

We are seeking a senior technical leader to manage and scale a high-performing team of AI Success Engineers. This team owns post-sale technical success for ChatGPT Enterprise, driving customer onboarding, activation, and adoption through structured programs, enablement, and change-management playbooks.

AI Success Engineers are deeply technical and hands-on, supporting customers with advanced capabilities including connectors, Codex, custom GPTs, and other frontier features as they are released. They partner closely with customer stakeholders to ensure solutions are deployed effectively, adopted broadly, and delivering real business impact.

In this role, you will set team strategy, ensure strong execution and technical rigor, and build mechanisms that enable scale, consistency, and operational excellence—while staying close to customers and the field.

This role is based in New York or San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.

In This Role, You Will

• Own the strategy and operating model for the AI Success Engineering team, ensuring alignment with OpenAI’s objectives and customer needs

• Hire, lead, mentor, and develop a high-performing team of AI Success Engineers with strong technical foundations and customer impact

• Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations

• Ensure technical readiness and adoption of advanced OpenAI capabilities, partnering closely with customers on real-world use cases

• Represent the voice of the customer to inform product development and commercial strategy

• Establish operating rhythms (e.g., leadership rollups, knowledge-sharing forums, best-practice exchanges) to drive consistency and scalability

• Build scalable programs, playbooks, and operating mechanisms that support long-term customer success

• Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience

You’ll Thrive in This Role If You

• Have 8+ years of experience leading technical teams, including 3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments

• Have a proven track record scaling technical teams and operating models in high-growth environments

• Have experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams

• Can engage and influence executive stakeholders within complex, global organizations

• Are a strong communicator who can bridge technical depth and business outcomes

• Have experience with Generative AI (preferred) or adjacent SaaS platforms

• Operate with humility, ownership, and a bias toward action to ensure customer and team success

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we are committed to researching and developing AI in a responsible way.

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Location

San Francisco

Employment Type

Full time

Department

Compensation

• Zone A$197K – $278K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the team

The Codex Deployment Engineering team helps customers adopt OpenAI's coding tools throughout their software development lifecycle. We act as trusted technical partners, guiding engineering teams as they integrate Codex into their projects and workflows. Our customers span digital-native companies to global enterprises, and we work side-by-side to accelerate how they plan, build, and deliver software.

About the Role

We are seeking a technically deep, creativity-driven AI Deployment Engineer who is already a power user of AI coding tools and passionate about pushing the boundaries of developer productivity. You will partner directly with engineering leaders and hands-on builders to design, validate, and scale advanced AI workflows, often using Codex to prototype and build the very demos, integrations, and automations customers ultimately adopt.

This is a highly cross-functional role that blends technical architecture, product strategy, and customer-facing leadership. You’ll work closely with Sales, Solutions Engineering, Product, Applied Engineering, and the broader Codex organization to advocate for customer needs, shape product direction, and accelerate the successful deployment of intelligent coding systems across some of the world’s most influential companies.

In this role, you will:

• Serve as the primary technical subject matter expert on OpenAI Codex for a portfolio of customers, embedding deeply with them to enable their engineering teams and build coding workflows.

• Partner directly with customers to design and implement AI-enhanced development workflows, from rapid prototyping through scalable production rollout.

• Build high-quality demos, reference implementations, and workflow automations, using Codex itself as part of your development process.

• Lead large-format workshops, technical deep dives, and hands-on enablement sessions that help engineering organizations adopt AI coding tools effectively and safely.

• Contribute technical content including examples, guides, patterns, and best practices to the OpenAI Cookbook to help the broader developer community accelerate their work with Codex.

• Gather high-fidelity product insights from real customer deployments and translate them into clear product proposals and model feedback for internal teams.

• Influence customer strategy and decision-making by framing how AI coding tools fit into their SDLC, technical roadmap, and organizational workflows.

• Serve as a trusted advisor on solution architecture, operational readiness, model configuration, security considerations, and best-practice adoption.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.

• Are an active power user of AI coding tools and have deeply customized your own developer workflow; you have a point of view on what makes engineers more productive.

• Enjoy building scrappy, high-signal demos, integrations, and prototypes that clearly articulate what Codex can enable, often using Codex to accelerate your own development process.

• Have experience delivering large, high-impact workshops or technical training to engineering teams and know how to craft sessions that are engaging, hands-on, and outcomes-driven.

• Have contributed technical guides, patterns, or examples publicly and care about clarity, pedagogy, and community impact.

• Communicate complex technical concepts in clear, persuasive written and verbal form especially when helping customers make strategic decisions about where and how to apply AI.

• Are excited by ambiguous, rapidly evolving problem spaces and enjoy iterating toward novel solutions hand-in-hand with customers.

• Care about customer success, reliability, safety, and operational excellence as much as you care about technical innovation.

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Remote - US

Employment Type

Full time

Location Type

Remote

Department

Compensation

• Remote$157.6K – $222.4K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the team

The Codex Deployment Engineering team helps customers adopt OpenAI's coding tools throughout their software development lifecycle. We act as trusted technical partners, guiding engineering teams as they integrate Codex into their projects and workflows. Our customers span digital-native companies to global enterprises, and we work side-by-side to accelerate how they plan, build, and deliver software.

About the Role

We are seeking a technically deep, creativity-driven AI Deployment Engineer who is already a power user of AI coding tools and passionate about pushing the boundaries of developer productivity. You will partner directly with engineering leaders and hands-on builders to design, validate, and scale advanced AI workflows, often using Codex to prototype and build the very demos, integrations, and automations customers ultimately adopt.

This is a highly cross-functional role that blends technical architecture, product strategy, and customer-facing leadership. You’ll work closely with Sales, Solutions Engineering, Product, Applied Engineering, and the broader Codex organization to advocate for customer needs, shape product direction, and accelerate the successful deployment of intelligent coding systems across some of the world’s most influential companies.

In this role, you will:

• Serve as the primary technical subject matter expert on OpenAI Codex for a portfolio of customers, embedding deeply with them to enable their engineering teams and build coding workflows.
• Partner directly with customers to design and implement AI-enhanced development workflows, from rapid prototyping through scalable production rollout.
• Build high-quality demos, reference implementations, and workflow automations, using Codex itself as part of your development process.
• Lead large-format workshops, technical deep dives, and hands-on enablement sessions that help engineering organizations adopt AI coding tools effectively and safely.
• Contribute technical content including examples, guides, patterns, and best practices to the OpenAI Cookbook to help the broader developer community accelerate their work with Codex.
• Gather high-fidelity product insights from real customer deployments and translate them into clear product proposals and model feedback for internal teams.
• Influence customer strategy and decision-making by framing how AI coding tools fit into their SDLC, technical roadmap, and organizational workflows.
• Serve as a trusted advisor on solution architecture, operational readiness, model configuration, security considerations, and best-practice adoption.

You’ll thrive in this role if you:

• Have 5+ years of technical consulting, post-sales engineering, solutions architecture, or similar experience working directly with customers.
• Are an active power user of AI coding tools and have deeply customized your own developer workflow; you have a point of view on what makes engineers more productive.
• Enjoy building scrappy, high-signal demos, integrations, and prototypes that clearly articulate what Codex can enable, often using Codex to accelerate your own development process.
• Have experience delivering large, high-impact workshops or technical training to engineering teams and know how to craft sessions that are engaging, hands-on, and outcomes-driven.
• Have contributed technical guides, patterns, or examples publicly and care about clarity, pedagogy, and community impact.
• Communicate complex technical concepts in clear, persuasive written and verbal form especially when helping customers make strategic decisions about where and how to apply AI.
• Are excited by ambiguous, rapidly evolving problem spaces and enjoy iterating toward novel solutions hand-in-hand with customers.
• Care about customer success, reliability, safety, and operational excellence as much as a great product.

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Singapore

Employment Type

Full time

Location Type

Hybrid

Department

About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role

We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development.

This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Deliver an exceptional pre-sales customer experience.

• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.

• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.

• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.

• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

• Develop and nurture strong customer relationships during the evaluation and purchasing process.

• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.

• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

You might thrive in this role if you:

• Have 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.

• Have a solid track record of delivering and scaling an exceptional pre-sales customer experience.

• Have experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Are personally committed to fostering the safe and ethical evolution of AI.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Manager, AI Success Engineers - San Francisco

Location

San Francisco

Employment Type

Full time

Department

Compensation

• $266K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The AI Success Engineering team turns breakthrough AI products into enterprise-scale impact. We partner closely with customers to move from experimentation to real-world transformation, owning adoption, technical readiness, and long-term value realization. The team accelerates delivery in production and shapes how OpenAI’s products drive measurable business outcomes. We work cross-functionally with Sales, Solutions Architecture, Technical Success, and Product to bring frontier AI safely and successfully to market.

About the Role

We are seeking a senior technical leader to manage and scale a high-performing team of AI Success Engineers. This team owns post-sale technical success for ChatGPT Enterprise, driving customer onboarding, activation, and adoption through structured programs, enablement, and change-management playbooks.

AI Success Engineers are deeply technical and hands-on, supporting customers with advanced capabilities including connectors, Codex, custom GPTs, and other frontier features as they are released. They partner closely with customer stakeholders to ensure solutions are deployed effectively, adopted broadly, and delivering real business impact.

In this role, you will set team strategy, ensure strong execution and technical rigor, and build mechanisms that enable scale, consistency, and operational excellence—while staying close to customers and the field.

This role is based in New York or San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.

In This Role, You Will

• Own the strategy and operating model for the AI Success Engineering team, ensuring alignment with OpenAI’s objectives and customer needs

• Hire, lead, mentor, and develop a high-performing team of AI Success Engineers with strong technical foundations and customer impact

• Oversee successful post-sale adoption of OpenAI products across enterprises, digital-native companies, and high-growth organizations

• Ensure technical readiness and adoption of advanced OpenAI capabilities, partnering closely with customers on real-world use cases

• Represent the voice of the customer to inform product development and commercial strategy

• Establish operating rhythms (e.g., leadership rollups, knowledge-sharing forums, best-practice exchanges) to drive consistency and scalability

• Build scalable programs, playbooks, and operating mechanisms that support long-term customer success

• Partner cross-functionally with Sales, Solutions Architecture, Solutions Engineering, and Product to deliver a unified customer experience

You’ll Thrive in This Role If You

• Have 8+ years of experience leading technical teams, including 3+ years managing post-sales technical roles such as customer engineering, solutions engineering, deployment, or professional services in enterprise SaaS or AI environments

• Have a proven track record scaling technical teams and operating models in high-growth environments

• Have experience designing or owning coverage models, staffing strategies, and engagement frameworks for post-sales technical teams

• Can engage and influence executive stakeholders within complex, global organizations

• Are a strong communicator who can bridge technical depth and business outcomes

• Have experience with Generative AI (preferred) or adjacent SaaS platforms

• Operate with humility, ownership, and a bias toward action to ensure customer and team success

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must ensure that our products are developed and used responsibly.

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What you'll do

In this role, you will manage people, design automations, build tools, and keep operations running smoothly at scale.

• Build systems: Lead engineers and operations to design and build automated systems and internal tools that make customer success responsive and high-quality.
• Streamline processes: As AI advances, we will need fewer manual steps, better workflows, and more powerful tools that will allow individuals to own larger scope and work on a higher strategic level.
• Accumulate knowledge: Develop onboarding, training, support processes, help center content, and knowledge bases, leveling up the team’s knowledge while raising the bar for quality.
• Gather data: Track key metrics like response times, resolution rates, and customer satisfaction. Use both quantitative and qualitative data to iteratively guide improvements.
• Scale: Ensure that internal systems and teams can scale as our user base grows.
• Pre-sales: Develop compelling technical demos that accurately communicate a breadth and depth of product features. Communicate the qualitative and quantitative value of a rapidly changing product.
• Post-sales: Leading integration and technical debugging, end-user training, and gathering customer feedback iteratively

What you need

• 5+ years in solutions engineering, customer success, or related general management roles, with demonstrated cross-functional leadership.
• Experience leading solutions engineering and operations teams.
• Strong track record of designing and implementing automated systems that improve efficiency.
• Strong programming skills.
• Experience working with engineers to scope, build, and deploy solutions.
• Skilled at adapting operational challenges into scalable solutions.
• Hands-on approach: able to analyze details and resolve issues as needed

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What you'll do

• Serve as the dedicated technical partner for strategic API Platform customers, guiding them through architecture design, integration, and optimization.
• Troubleshoot API performance, grounding quality, and integration challenges—diving directly into code and logs when needed.
• Prototype example integrations, search workflows, and demos to accelerate adoption and inspire customer innovation.
• Collaborate with Engineering and Product to resolve high-priority escalations, ensuring minimal downtime and maximum reliability.
• Capture and synthesize customer feedback to improve API features, SDKs, and developer experience.

What you need

• 5+ years in technical support engineering, software engineering, or solutions engineering, with direct application development experience.
• Strong API integration skills—able to design and debug REST/JSON payloads, manage auth flows, and optimize latency.
• Proven track record of diagnosing complex technical issues across distributed systems, APIs, and customer environments.
• Excellent communicator who can work with both developer teams and non-technical stakeholders.
• Bachelor's degree in Computer Science or equivalent hands-on experience.

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What you'll do

Intro.

• Task 1: Build joint GTM plans with key partners to drive partner-sourced pipeline and revenue.
• Task 2: Recruit, enable, and grow a network of solutions partners who build, integrate, and deliver innovative voice-AI experiences on top of the ElevenLabs platform.

What you need

• Skill 1: 7+ years of experience in building and managing successful regional solutions partnerships in North America.
• Skill 2: Strong understanding of API-driven products and the ability to partner closely with engineering, product, and solutions teams.

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