The Solutions Engineering team partners with our GTM teams and customers to realise their full potential through the adoption of prescriptive solutions that drive their growth and success. You will work with founders, C-level executives, finance leaders, product design and engineering teams across a range of startups to large global brands and platforms who are building financial services solutions.

As a Solutions Engineer, you will be part of the founding team making sure Bridge customers understand the value of our solutions, that they know how to properly integrate with our technology, and that they're supported throughout their journey with Bridge. You will design the strategy for this team, and execute it.

Responsibilities:

• Support key new logo pursuits alongside the sales team.
• Help signed customers integrate and go live with Bridge solutions.
• Cultivate and deliver expansion opportunities and product adoption within existing customer base.
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.
• Work to deeply understand the customer's business objectives, and then design and apply Bridge's solutions to their challenges.
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelising the proposed solutions through executive briefings, readouts, presentations and solution demos.
• Bring understanding of the market to our Product and Engineering teams by acting as the 'Voice of the User'.
• Act as a crucial part of the GTM team, providing technical insight and solutions to prospective and existing platform users. Guide and provide technical expertise on Bridge and its benefits.

Minimum requirements:

• 5+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Strong organisational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.

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We're looking for a Solutions Architect to join our Platform account team in Dublin. As a Solutions Architect, you will work with C-level executives and technical decision makers to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges.

Responsibilities:

• Be a key member of the Platform account team with deep involvement in defining the customer strategy;
• Identify and close new complex opportunities, and accelerate solution adoption;
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments;
• Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s solutions to their challenges;
• Conduct business analysis and background research on customers, industries, and competitors;
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelising the proposed solutions through executive briefings, readouts, presentations and solution demos;
• Expand Stripe’s footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods;
• Act as the “Voice of the Customer” to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritised for delivery;
• Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success;
• Act as a crucial part of the sales team, providing technical insight and solutions to prospective and existing platform users.

Requirements:

• 4+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise;
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels;
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities;
• Thorough understanding of the software development lifecycle and API architecture;
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences;
• Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in a platform technology stack/ecosystem;
• Strong organisational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.

Preferred Qualifications:

• Experience as a customer facing, domain expert in the payments space, presenting, and architecting solutions for platform customers;
• Prior experience driving technical sales with top-tier enterprise scale platforms and supporting them and their customer’s unique requirements;
• Experience with integrating Stripe or other RESTful APIs into web applications;
• Experience in systems design, building and deploying complex applications;
• Experience in helping customers adopt and consume software in a cloud model;
• Passionate about learning and actively seeks out knowledge;
• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances;
• Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles;
• Strong collaboration skills to work seamlessly with extended teams to support our users.

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