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In this role, you&#39;ll apply customer success practices to higher education institutions. Anthropic&#39;s Beneficial Deployments team is focused on building AI for good through partnerships with high-impact organisations across education, public health, life sciences, economic mobility, and more.</p>\n<p>As a dedicated Customer Success Manager, you&#39;ll be the strategic partner and trusted advisor to universities - helping them harness Claude&#39;s full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code to amplify their social impact.</p>\n<p>You&#39;ll develop genuine partnerships with education institutions gaining a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. 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You&#39;ll operate with significant autonomy while maintaining strong alignment with global teams, requiring someone who thrives in ambiguous environments and can work effectively across time zones.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Build trusting, strategic relationships with non-profit leaders, program officers, and mission-driven stakeholders to understand their organisational goals, programmatic needs, and social impact objectives, identifying opportunities for optimisation and expanded AI deployment</li>\n</ul>\n<ul>\n<li>Become an expert in Anthropic&#39;s products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions</li>\n</ul>\n<ul>\n<li>Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realised value for the customer</li>\n</ul>\n<ul>\n<li>Monitor usage patterns and proactively drive adoption,identifying optimisation opportunities, addressing underutilisation across consumption-based (API) and seat-based products, and discovering new applications for Claude across departments and workflows</li>\n</ul>\n<ul>\n<li>Create and maintain customer enablement resources ,identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio</li>\n</ul>\n<ul>\n<li>Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socialising Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs</li>\n</ul>\n<ul>\n<li>Document and quantify value realised through social impact outcomes, program effectiveness metrics, cost savings, and mission amplification to build compelling cases for continued investment in AI</li>\n</ul>\n<ul>\n<li>Own the partnership experience across the organisation&#39;s lifecycle,managing comprehensive account and success plans grounded in the organisation&#39;s mission and social impact objectives, conducting Quarterly Impact Reviews that demonstrate measurable impact, and serving as the primary conduit between the organisation and Anthropic</li>\n</ul>\n<p>You may be a good fit if you have:</p>\n<ul>\n<li>5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar), with preference for experience supporting mission-driven organisations or working at the intersection of technology and public good,including non-profits, foundations, educational institutions, government agencies, or social impact programmes</li>\n</ul>\n<ul>\n<li>Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each</li>\n</ul>\n<ul>\n<li>Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns</li>\n</ul>\n<ul>\n<li>Experience explaining and demonstrating technical products to various audiences</li>\n</ul>\n<ul>\n<li>Strategic mindset to identify growth opportunities for expanded social impact and translate them into actionable expansion plans</li>\n</ul>\n<ul>\n<li>Strong cross-functional collaboration skills with ability to advocate effectively for customer needs</li>\n</ul>\n<ul>\n<li>Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society</li>\n</ul>\n<ul>\n<li>A knack for bringing order to chaos and an enthusiastic “roll up your sleeves&#39;&#39; mentality. 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go-to-market strategies , making you a key voice in shaping how we build and deliver ongoing value as a business.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimisation and expansion</li>\n</ul>\n<ul>\n<li>Become an expert in Anthropic&#39;s products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions</li>\n</ul>\n<ul>\n<li>Leverage your deep knowledge of the customer and other Digital Native Businesses to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realised value for the customer</li>\n</ul>\n<ul>\n<li>Monitor usage patterns and identify optimisation opportunities, proactively addressing underutilisation across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments</li>\n</ul>\n<ul>\n<li>Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socialising Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs</li>\n</ul>\n<ul>\n<li>Document and quantify customer value realised through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment</li>\n</ul>\n<ul>\n<li>Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows</li>\n</ul>\n<ul>\n<li>Develop and execute change management strategies to drive end-user adoption and maximise value within customer organisations, including Train the Trainer programs, Centre of Excellence development, and organisational enablement</li>\n</ul>\n<ul>\n<li>Own 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managing comprehensive account and success plans grounded in the customer&#39;s business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic</li>\n<li>Build Anthropic&#39;s brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)</li>\n<li>Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each</li>\n<li>Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation 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