{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/software-implementation-models"},"x-facet":{"type":"skill","slug":"software-implementation-models","display":"Software Implementation Models","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_324adb86-bc6"},"title":"Customer Success Manager, Southern Europe","description":"<p>Join Anthropic&#39;s Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption.</p>\n<p>As a Customer Success Manager at Anthropic, you&#39;ll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.</p>\n<p>You&#39;ll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.</p>\n<p>You&#39;ll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Establish trust-based and strategic relationships with key decision-makers across EMEA to understand their activities and objectives, identifying opportunities for optimization and expansion</li>\n</ul>\n<ul>\n<li>Become an expert in Anthropic&#39;s products via API, Claude for Enterprise, and Claude Code, understanding the nuances and best practices of each to guide customers towards the right solutions</li>\n</ul>\n<ul>\n<li>Leverage your deep understanding of the customer and regional specifics to proactively drive usage planning, identifying current and future consumption and adoption trends, and how they translate into value-added for the customer</li>\n</ul>\n<ul>\n<li>Monitor usage patterns and identify opportunities for optimization, proactively addressing underutilization of product-based consumption (API) and subscription-based (Claude for Enterprise/Claude Code) to fully leverage contractual commitments</li>\n</ul>\n<ul>\n<li>Serve as a strategic partner to customers, enriching their knowledge of Claude through the dissemination of Anthropic&#39;s product roadmap, introducing new products, and involving product leads to act as customer advocates for the EMEA region</li>\n</ul>\n<ul>\n<li>Document and quantify customer value realized through commercial results, ROI, and impact indicators to form compelling internal business cases to pursue and increase investments</li>\n</ul>\n<ul>\n<li>Identify potential use cases and sectors not yet exploited, collaborating with customers to discover new applications for Claude within different services, teams, and workflows</li>\n</ul>\n<ul>\n<li>Develop and implement change management strategies to drive adoption by end-users and maximize value within customer organizations, including training programs, center of excellence development, and organizational support</li>\n</ul>\n<ul>\n<li>Manage the customer experience throughout their lifecycle: manage comprehensive accounts and success plans based on customer business objectives, conduct quarterly business reviews, and serve as the primary liaison between the customer and Anthropic</li>\n</ul>\n<ul>\n<li>Contribute to Anthropic&#39;s brand development and customer relationships as a member of the first customer success team in the region, developing processes, operational guides, and best practices tailored to the EMEA region and taking into account regional corporate cultures</li>\n</ul>\n<p>About the role:</p>\n<ul>\n<li>More than 6 years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer, or similar)</li>\n</ul>\n<ul>\n<li>Proven experience in driving success in consumption-based and subscription-based business models, with a good understanding of growth levers and associated performance indicators</li>\n</ul>\n<ul>\n<li>Technical mastery and ability to understand and articulate AI/ML concepts, API integrations, and software implementation models</li>\n</ul>\n<ul>\n<li>Experience presenting and demonstrating technical products to diverse audiences</li>\n</ul>\n<ul>\n<li>Strategic mindset to identify growth opportunities and translate them into concrete expansion plans</li>\n</ul>\n<ul>\n<li>Collaborative and versatile individual representing the customer positively and proactively, mobilizing the entire team around solutions to meet customer needs</li>\n</ul>\n<ul>\n<li>Strong project management skills and ability to manage multiple customer relationships</li>\n</ul>\n<ul>\n<li>Passion for AI and interest in responsible development of advanced systems</li>\n</ul>\n<ul>\n<li>Gain experience working and contributing to a rapidly growing region, balancing time zones from the US-based headquarters</li>\n</ul>\n<ul>\n<li>Talent for order and enthusiasm for &#39;rolling up sleeves&#39;. You have a team spirit</li>\n</ul>\n<p>( Bonus ) Mastery of French, German, Spanish, or Italian</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_324adb86-bc6","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://www.anthropic.com/","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5172501008","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Customer Success","Consulting","Solutions Architect","Solutions/Functional Consultant","Success Engineer","Project Management","Technical Product Presentation","AI/ML Concepts","API Integrations","Software Implementation Models","Growth Levers","Performance Indicators","Change Management","Customer Experience Management","Brand Development","Customer Relationships"],"x-skills-preferred":[],"datePosted":"2026-04-18T16:00:44.490Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Paris, France"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer, Project Management, Technical Product Presentation, AI/ML Concepts, API Integrations, Software Implementation Models, Growth Levers, Performance Indicators, Change Management, Customer Experience Management, Brand Development, Customer Relationships"}]}