Key responsibilities include:

• Leading and growing a team of CA's in EMEA Central region.
• Owning a full portfolio of Enterprise customers, you will be responsible for Renewal Rates, Customer Consumption, and a measure of Expansion.
• Leading and guiding the entire post-sales customer lifecycle, including onboarding, ongoing initiatives, and renewal phases.
• Strategizing with the direct sales organization on account planning, growth, and renewals.
• Acting as an escalation point for renewals strategy, critical account issues, and ongoing account planning.
• Accurately forecasting renewals and upsells.
• Providing leadership and vision to Global Leadership Team, spearheading a number of strategic initiatives.

To be successful in this role, you will bring dynamic leadership skills, demonstrable experience leading and growing Customer Success teams, and a track record of developing close relationships with sales and other related organizations.

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You'll drive planning and execution of a cross-functional development team to build and ship new content, features and games. This is a leadership role that involves a high level of interaction with team members, peers, and product leadership.

Managing the project:

• Partner with DD, Producers, Product Managers, QV teams and additional partners to manage project plan, scope, quality and live service delivery
• Act as a scrum master for a cross-functional development team(s)
• Drive development execution from concept to live
• Drive project planning, prioritization, risk management, and resource allocation

Leading the team:

• Own the project schedule and communicate any divergence from the plan
• Report status at regular intervals, escalate urgent issues in a timely manner
• Hold the team accountable to its commitments
• Working with discipline leaders, evaluate individual performance and potential of team members, provide appropriate recognition and constructive feedback

Being part of the team:

• Manage stakeholder communication and requirements
• Form close working relationships with team and discipline leads
• Solve problems, balance priorities, and find creative solutions that achieve results

If you're interested in this role, you'll need these skills or experiences:

• Minimum 5 years project management or team leadership experience (preferably game development)
• Solid foundation in project management methodologies and tools
• Demonstrable knowledge of software development life cycles
• Excellent analytical and problem-solving skills
• Effective communication skills across all levels of an organization

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

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