The Enterprise Account Manager will guide customers through Replit's rapidly evolving feature set, including Agent 3's autonomous capabilities, Plan Mode, and automation tools. They will execute renewal processes with a focus on expansion and long-term partnership development, maintain accurate customer health scores and renewal forecasting data in Replit's CRM (Hubspot), and gather and communicate valuable customer feedback, championing their interests within Replit.

The ideal candidate will have 5-7+ years of experience in Customer Success, Account Management, or technical sales role, preferably in SaaS or developer tools. They will have excellent communication skills, with the ability to explain technical concepts to non-technical audiences, and a proven track record of meeting or exceeding renewal and expansion revenue targets.

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This is a building role. You'll architect the PMM operating model, hire a high-performing team, and establish the frameworks that connect product innovation to market impact. You'll work shoulder-to-shoulder with Product and Sales to ensure that every launch, every piece of content, and every competitive conversation reflects a clear, differentiated point of view on where software creation is going , and why Replit is leading it.

This is a leadership role reporting directly to the CMO.

Responsibilities

Own Replit's product positioning and messaging.

• Define how the market understands Replit , not just what it does, but why it matters.
• Develop messaging frameworks that work across a complex audience landscape: technical users who care about power and flexibility, non-technical builders who care about accessibility and speed, and enterprise buyers who care about security, scale, and ROI.
• Pressure-test positioning continuously and evolve it as the market moves.

Drive product launches that create market impact.

• Own the launch process end-to-end , from early roadmap integration with Product and Engineering through to the go-to-market execution that drives awareness, adoption, and revenue.
• Every launch should have a clear narrative, a measurable objective, and a plan that drives both organic growth and enterprise pipeline.

Build competitive intelligence into a strategic advantage.

• The AI software creation landscape is crowded and moving fast.
• Build and maintain a structured competitive intelligence program , battlecards, win/loss analysis, market landscape maps , that gives Sales real weapons in the field and gives leadership a clear-eyed view of where Replit wins and where it needs to sharpen its edge.

Enable Sales with content and tools they actually use.

• Create sales enablement materials , pitch decks, one-pagers, objection handling guides, ROI frameworks , that accelerate deal velocity and improve win rates.
• Build tight feedback loops with Sales so enablement stays current and grounded in what buyers actually care about.

Support both PLG and SLG go-to-market motions.

• Partner with Consumer and Growth Marketing to ensure product messaging drives user acquisition, activation, and conversion , fueling Replit's product-led growth engine.
• Work across demand generation and field marketing teams to build content, campaigns, and narratives that generate and accelerate the enterprise pipeline.
• Understand how these motions differ, how they reinforce each other, and how PMM creates leverage across both.

Translate technical depth into plain-speak storytelling.

• Replit's platform is deeply capable.
• Work closely with Engineering and Product to understand what's being built, why it matters, and how to express it in language that a non-technical founder, a CIO, and a platform engineer all find compelling , without dumbing it down for any of them.

Set a high bar for content quality.

• Ensure that everything PMM produces , from a launch blog post to an analyst briefing to a competitive one-pager , reflects Replit's voice: clear, confident, and free of jargon.
• Care about craft, and you'll build a team that does too.

Build the foundation for Partner Marketing.

• As Replit's partner ecosystem grows, you'll own the marketing narratives that support technology partnerships, platform integrations, and co-marketing motions.
• Develop positioning frameworks that articulate joint value propositions and create scalable co-marketing playbooks , laying the groundwork for a function that will scale alongside the business.

Build and lead a high-performing PMM team.

• You'll recruit and develop product marketers who combine strategic thinking, technical curiosity, and executional speed.
• You'll install operating rhythms, define roles clearly, and create a culture where great work ships on time.

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