Your primary responsibilities will include analyzing, troubleshooting, and resolving production incidents across mainframe and web-based applications, developing, enhancing, and maintaining applications using JCL, COBOL, VSAM, REXX/clists, Dialog Manager, and related technologies, creating detailed technical specifications for system modifications, upgrades, and modernization initiatives, and supporting and administering enterprise applications.

In addition to your technical skills, you will also be responsible for providing user support, training, and how-to guidance, configuring and maintaining user access/security roles, and participating in vendor evaluation, coordination, and lifecycle management activities.

If you have a strong background in software engineering, excellent problem-solving skills, and the ability to work effectively in a team environment, we encourage you to apply for this exciting opportunity.

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You will serve as the 'resourcing and operational engine' for the Global Capacity Center (GCC) while acting as a bridge between the GCC and the rest of the global resourcing team to ensure GCC talent is optimized.

Key Responsibilities:

• Global Capacity Center Operations: Drive the end-to-end GCC cadence, including staffing calls, GCC business reviews, and utilization planning.
• Global Resource Management & Capacity Planning: Partner with GCC Leader to forecast long-term talent needs based on the sales pipeline.
• Global Talent Deployment: Orchestrate the allocation of GCC resources to Geo-specific projects (EMEA/APJ/AMER).
• Bench & Capacity Oversight: Proactively manage the 'talent pool' to minimize unassigned time and ensure regional nuances (holidays, skills, partner coverage) are reflected in plans.
• Conflict Resolution: Act as the mediator when multiple regions compete for the same high-demand GCC resources.

Business Performance & Analytics:

• Analysis & KPI tracking: Interpret trends across GCC health, eg Utilization, Time to Staff (in collaboration with FP&A).
• Data Analytics: Support maintaining reporting frameworks using PSA, Salesforce, Tableau, and SQL to deliver executive-ready insights, as it pertains to the GCC.

Operational Excellence & Compliance:

• Process Improvement: Continuously assess and standardize workflows across the GCC to reduce friction and improve scalability.
• Data Integrity: Support ensuring PSA (Certinia) is updated in real-time with accurate GCC contact records, project assignments & schedules (inclusive of forecasted PTO).

Requirements:

• Education: Bachelor's degree in Business, Finance, Operations, or a related field.
• Experience: 3+ years in Revenue/Services Operations, inclusive of Resource Management within a global SaaS or Consulting organization.
• Technical Skills: Expertise in SQL for data extraction and Excel (Power Query, modeling).
• Systems: Hands on experience with Salesforce, Tableau/PowerBI, and PSA tools (e.g., Certinia/FinancialForce, Mavenlink).
• Global Mindset: Proven experience working across multiple time zones (APJ, EMEA, US) and understanding cultural nuances in Professional Services.
• Soft Skills: Exceptional communication & stakeholder management, assertive, proactive, detailed oriented, and the ability to work across multiple time zones from time to time.

Additional Information:

• We Take Care of Our People: As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.
• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

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Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an organisation of 300,000 employees. Our dynamic organisation allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset.

The Role

The Functional Lead – Commercial (Retail) is responsible for driving end-to-end solution design, process optimisation, and implementation of SAP S/4HANA Commercial/SD processes within a retail environment. This role acts as the primary bridge between business stakeholders and the SAP technical teams, ensuring that commercial processes are aligned with business goals, industry best practices, and S/4HANA capabilities.

Key Responsibilities

Solution Design & Delivery

• Lead design workshops for Order-to-Cash (O2C), pricing, promotions, retail master data, and integration with POS/e-commerce systems.
• Translate business requirements into functional specifications for S/4HANA.
• Drive the configuration of SAP SD and retail-related commercial processes.
• Ensure solutions adhere to SAP best practices, industry standards, and enterprise architecture.

Implementation & Project Execution

• Lead the SAP S/4HANA Commercial workstream through design, build, testing, training, and go-live.
• Create and maintain configuration documents, functional specs, test scripts, and user manuals.
• Manage integration with SAP CAR, SAP Retail, SAP MM, finance (FI), and third-party retail systems (OMS, POS, WMS).

Business Partnering

• Work closely with merchandising, sales, supply chain, finance, and store operations teams.
• Provide expert guidance to business stakeholders on process improvements and retail-specific commercial flows.
• Facilitate UAT sessions and support end users during stabilisation.

Support & Continuous Improvement

• Lead issue resolution, root-cause analysis, and enhancement requests.
• Identify opportunities for automation, process optimisation, and feature adoption in S/4HANA.
• Stay updated on SAP S/4HANA innovations, retail trends, and localisation/legal requirements.

Requirements

Key Skills & Experience Required

• Consulting experience: Experience in a top-tier consulting environment is necessary.
• Functional expertise: Have at least 12-15 years of experience in this area.
• Strong knowledge of:

+ SAP SD (Pricing, Credit Management, Billing, ATP, Deliveries). + Retail processes: promotions, assortment, article master, POS integration, pricing hierarchy. + Integration with SAP MM, FI, CAR, e-commerce, and OMS.

• Experience in greenfield, brownfield, or rollout S/4HANA projects.
• Industry experience: Experience in Retail, Fashion, Grocery, or Consumer Goods organisations.
• Understanding of multi-channel and omnichannel retail operations.
• Technical capabilities: Ability to write and review functional specifications for RICEFW objects.
• Knowledge of IDocs, APIs, and interface technologies.
• Basic familiarity with Fiori apps for O2C.
• Leadership & soft skills: Strong stakeholder management and communication skills.
• Ability to lead functional teams and coordinate with cross-functional workstreams.
• Analytical mindset with the ability to solve complex business problems.
• Project-related mobility/willingness to travel
• Education: SAP certification in SD or S/4HANA (preferred)

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The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s Platform and Infrastructure Engineering organization advances the mission of deploying artificial general intelligence (AGI) for the benefit of all by delivering secure, scalable, and resilient technology solutions. Our team builds and maintains robust infrastructure that safeguards OpenAI’s data and systems while ensuring employees are well-equipped and seamlessly connected. By prioritizing security, reliability, and user-centric solutions, we empower OpenAI employees to drive impactful AI research, corporate operations, and product innovation.

About the Role

As a Client Platform Engineer at OpenAI, you will play a pivotal role in securing, enhancing, and maintaining our endpoint management infrastructure across macOS, Windows, iOS, and Android devices. Your focus will be on building scalable, automated solutions that ensure seamless deployments, advanced security configurations, and efficient operational workflows. You will collaborate closely with IT, Security, and Engineering teams to implement modern endpoint management practices using automation, Infrastructure-as-Code (IaC), and monitoring strategies. This role offers an opportunity to work with cutting-edge tools and contribute to building a security-first, automation-driven endpoint ecosystem.

In this role, you will:

• Design, build, implement, and maintain scalable and performant endpoint management infrastructure to facilitate best-in-class security of the OpenAI fleet comprised of macOS, Windows, iOS, and Android endpoints.

• Deliver critical endpoint management efficiencies and capabilities through bespoke software development and implementation of both industry-standard open source tooling and first-party software solutions.

• Employ modern Infrastructure-as-Code (IaC) methodologies, develop GitOps-driven solutions to deliver consensus-based fleet management capabilities at scale.

• Build and maintain CI/CD pipelines for fleet management infrastructure, deploying to progressively tested environments across multiple clouds (Azure, AWS, GCP).

• Drive initiatives to adopt emerging CPE technologies, industry best practices, and optimize processes for scalability and operational efficiency.

• Partner with cross-functional teams to ensure seamless endpoint user experiences while maintaining strict security standards and continually increasing the bar.

You may be a fit for this role if you have:

• Proficiency in a modern programming language (Python, Golang, Ruby, etc.)

• Extensive hands-on experience with Jamf PRO and Microsoft Intune to ensure comprehensive secure fleet management as well as experience with similar cloud identity providers.

• Demonstrated success and experience with open source endpoint management tooling for configuration management, mobile device management, application management, and telemetry such as Salt, Puppet, Munki, Nano/MicroMDM, osquery, Autopkg, WinGet, etc.

• History of developing and delivering secure, reliable, scalable, and technology solutions.

• Deep knowledge and experience managing corporate infrastructure at scale with Infrastructure-as-Code (IaC) practices & GitOps workflows (Terraform, Ansible, Chef, etc.)

• Experience integrating and operating fleet management infrastructure with CI/CD pipelines and DevOps workflows.

• Proven track record of deploying and operating fleet management infrastructure in public cloud environments (Azure, AWS, GCP).

• A self-starter with strong analytical and problem-solving skills.

You might thrive in this role if you have:

• Deep experience with open-source fleet management tools and frameworks.

• Experience with containerization technologies such as Docker and Kubernetes.

• Familiarity with compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and NIST.

• Strong soft skills, including stakeholder communication and cross-functional collaboration.

• Relevant professional certifications such as CISSP, CISA, CISM, CCSP.

• A security thought leader with contributions to CPE open-source projects or technical communities.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of

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