{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/social-media-nuances"},"x-facet":{"type":"skill","slug":"social-media-nuances","display":"Social Media Nuances","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_ab2bc5a9-a00"},"title":"Social Support Specialist","description":"<p>Role Overview:</p>\n<p>The Social Support Specialist is responsible for delivering high-quality community management and moderation across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li><p>Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.</p>\n</li>\n<li><p>Manage and moderate social media and community platforms to ensure compliance with platform guidelines, community standards, and company policies.</p>\n</li>\n<li><p>Actively engage with community members to encourage constructive dialogue and positive participation.</p>\n</li>\n<li><p>Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations.</p>\n</li>\n<li><p>Enforce moderation actions consistently, fairly, and without bias, escalating issues as required.</p>\n</li>\n<li><p>Respond to community inquiries, concerns, and reports in a professional and empathetic manner.</p>\n</li>\n<li><p>Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders.</p>\n</li>\n<li><p>Support incident response and sensitive situations with sound judgment and discretion.</p>\n</li>\n</ul>\n<p>Requirements and qualifications:</p>\n<ul>\n<li><p>3+ years in high-tier community support or moderation, specifically within the gaming industry.</p>\n</li>\n<li><p>Deep familiarity with Western gaming culture and social media nuances.</p>\n</li>\n<li><p>Relevant knowledge of Discord server management and Steam community tools.</p>\n</li>\n<li><p>Proficiency in Zendesk and Sprout Social is a significant plus.</p>\n</li>\n<li><p>Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.</p>\n</li>\n<li><p>Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content.</p>\n</li>\n<li><p>Attention to detail and consistency in decision-making.</p>\n</li>\n<li><p>Ability to foster inclusive, respectful, and welcoming online spaces</p>\n</li>\n</ul>\n<p>Preferred Qualifications:</p>\n<ul>\n<li><p>Knowledge of online harassment patterns, hate speech policies, and community governance best practices.</p>\n</li>\n<li><p>Ability to work time zones or flexible schedules including weekends, if required.</p>\n</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li><p>Salary $39,088 CAD yearly gross</p>\n</li>\n<li><p>Partnerships with STM, Telus, and BIXI (among others).</p>\n</li>\n<li><p>Employee Assistance Program.</p>\n</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_ab2bc5a9-a00","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://apply.workable.com","logo":"https://logos.yubhub.co/j.com.png"},"x-apply-url":"https://apply.workable.com/j/B43EBD6048","x-work-arrangement":"remote","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$39,088 CAD yearly gross","x-skills-required":["Discord server management","Steam community tools","Zendesk","Sprout Social","Western gaming culture","social media nuances","native-level English proficiency"],"x-skills-preferred":["online harassment patterns","hate speech policies","community governance best practices"],"datePosted":"2026-03-09T10:56:22.302Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Montreal, Quebec, Canada"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"Discord server management, Steam community tools, Zendesk, Sprout Social, Western gaming culture, social media nuances, native-level English proficiency, online harassment patterns, hate speech policies, community governance best practices","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":39088,"maxValue":39088,"unitText":"YEAR"}}}]}