Responsibilities: Partner with teams throughout Discord through the full lifecycle of data science analytics from ideation and exploratory analysis, to building dashboards and reports, and A/B testing. Define KPIs and metrics that help improve the user experience, encapsulating these measures in clean crisp dashboards that provide the company with timely and actionable information. Use our amazing infrastructure to quickly and easily build custom data sets to monitor novel product features and processes. Proactively socialize insights, dashboards, and reports with technical and non-technical audiences, soliciting feedback on where to improve. Be a champion of A/B testing and help groups throughout the company design, analyze, and interpret A/B tests correctly. Collaborate with data and engineering teams to design scalable and future-proof instrumentation.

Requirements: 4+ years of experience autonomously translating ambiguous business problems into deep informative insights through hands-on analytics. 4+ years of experience building performant dashboards using Tableau, Looker, or similar software, with proficiency in designing clean crisp visualizations. 4+ years experience writing excellent SQL. Excellent communication skills, with the ability to translate complicated findings or technical approaches in easy-to-understand ways. 4+ years of experience in the design, analysis, and interpretation of A/B tests in a large data environment. A desire to work with amazing, passionate people who care deeply about solving challenging problems to improve Discord. Last but not least, a collaborative attitude and a healthy dose of natural curiosity!

Bonus Points: Passion for Discord or online communities. Experience with technical leadership, being the point person for one or more stakeholder groups. Experience with analytics for social media or international subscription-based online services, including familiarity with concepts such as social graphs, LTV analysis, funnel analysis, etc. Experience in the user engagement and growth problems. Experience writing performant code in BigQuery SQL. Experience with writing production ETL.

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Responsibilities

• Review social media campaign performance and produce, visualize, and analyze metrics to make recommendations
• Help source and identify social media trends and make suggestions on how they can be applied to campaigns
• Dive into user engagement and conversion data to determine the effectiveness of copy and community management tactics
• Develop a strong understanding of project-based audience targets and how we can tap into them
• Research online fan communities and make recommendations on how to best engage
• Take data and observations and use them to construct detailed reports and visual presentations
• Build out dashboards that lead to effective campaign reporting and tactical learnings based on social media campaign objectives
• Collaborate closely with the accounts, strategy, partnerships, and creative teams to support their work with data-driven insights

Requirements

• MUST have Advanced English level C1+ or above (Proficient Conversational-Professional)
• 3+ or more years of experience in a social media analytics role
• Previous experience working on entertainment industry social media campaigns
• Strong understanding of all social networks, their functionality, and the marketing and digital advertising landscape
• Can provide examples of using social media analytics to increase the performance of a campaign
• Exceptional project management skills with a keen eye for detail
• Experience with creative storytelling, synthesizing channel insights, and the ability to bring consumer data to life for marketing stakeholders
• Experience conducting data analysis including data cleanup & normalization, and developing insights and strategic recommendations based on data analysis
• Digital Media agency experience strongly preferred

Benefits

• Salary: $31,000-39,000 MXN Monthly (based on experience) Gross (before taxes)
• Law Benefits.
• 2 days off.

After 3 months of employment:

• Medical expenses insurance.
• Saving funds.
• Grocery tickets

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Role Overview

• Manage innovative and engaging social media campaigns
• Ideate social media content buckets and creative
• Post content to all social media channels
• Facilitate community management on all social media channels
• Build out content calendars and create a timeline for each campaign
• Write creative copy and adjust voice/tone as needed
• Administer reporting and analytics

Requirements

• 2+ years of experience working within the social media space, preferably within an agency environment
• Experience working across social campaigns in entertainment or TV
• Experience posting on all platforms, as well as best practices for each (TikTok, Instagram, Facebook, Twitter/X, Reddit)
• Ability to juggle multiple tasks and still meet deadlines
• Strong copywriting skills
• Excellent interpersonal and client communication/presentation skills
• Ability to collaborate and work as part of a team

Benefits

• Salary: $27,000
• Law Benefits
• 2 days off
• After 3 months of employment:

+ Medical expenses insurance + Saving funds + Grocery tickets ($1,200)

Your Availability

• M-F: 9am-6pm PST
• Our company culture is casual, fun, and empowering. There is a lot of room for growth in this role! That’s right, no glass ceiling and room to learn

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Location

London

Employment Type

Full time

Location Type

Hybrid

Department

Marketing

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role...

You'll join the Content and Community team at Synthesia, leading a Social Media team of 1 and working very closely with our Creative team to produce impactful social media assets and campaigns.

You are someone who has a deep understanding of social media, content creation, and cultural and tech/AI trends. You live on the For You Pages and come with a great track record of creating real impact on X, Instagram and LinkedIn. You love creating content that engages, entertains, drives action and are used to balancing organisational skills, creativity and excellent communication skills.

What you'll do...

• Fully own distribution across Social Media, deeply understand the latest format trends, best practices and constantly look for growth hacks across platforms to grow reach and impact

• Manage Synthesia's day-to-day Social Media presence hands-on (X, Instagram, LinkedIn, TikTok) and lead the social media team.

• Work closely with the Creative team on SoMe assets and campaigns (e.g. hero visuals, video concepts, cross-channel launches)

• Analyze performance, test new formats, and continuously optimise based on data and insights

• Jump on real-time buzz opportunities, news cycles, and conversations that matter in AI, tech, and culture and insert Synthesia in meaningful and relevant trends

• Collaborate with product marketing, comms, and growth teams to ensure social supports launches and GTM plays

• Drive employee advocacy, help with Founder brands by enabling teams and individuals to share and amplify Synthesia across their networks

You have...

• 4-10 years social media experience at major brand or organisation, including at least 2-3 years of management experience

• Proven track record of growing social communities and making a real impact, not just posting content

• Creative portfolio showcasing work that resonates in culture and articulates clear concepts

• Ability to work in high-level content strategy and hands-on social media management tasks with extreme attention to detail

• Experience of leading video based social campaigns

• Strong collaboration skills and the ability to build trust, influence partners, and inspire teams

Exceptional candidates will have...

• Hands on experience with crafting viral posts and campaigns on X, IG and/or LinkedIn

• Intrinsic interest and motivation to learn more about AI and AI video

Please include a link to your portfolio showcasing relevant work samples. A portfolio submission is mandatory for consideration of your candidacy.

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What you'll do

This role is designed for a marketing professional with 2–4 years of experience who thrives in structured environments, understands performance analytics, and can translate complex data into clear, executive-ready reporting.

• Responsibility 1: Own and manage weekly, monthly, and event-based performance reporting across social media platforms, digital campaigns, broadcast exposure, and partner activations.
• Responsibility 2: Maintain and evolve standardized reporting templates and dashboards.

What you need

• Required skill 1: Demonstrated experience managing recurring reporting processes.
• Required skill 2: Advanced proficiency in Microsoft Excel and PowerPoint.
• Required skill 3: Experience working with dashboards, structured templates, and performance tracking systems.

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