IT Systems and Support Engineer · Synthesia

Fri, 24 Apr 2026 13:17:35 GMT
IT

Synthesia · London · £45,000 - £68,000 GBP · hybrid

We're looking for an Apple-focused IT professional to join our team as an IT Systems and Support Engineer. As a key member of our IT team, you will play a crucial role in ensuring that our systems are reliable, secure, and scalable. You will design, maintain, and scale IT infrastructure across multiple SaaS and endpoint systems, lead advanced troubleshooting and root-cause analysis for incidents affecting end users or core systems, and automate workflows and repetitive IT processes.

Your responsibilities will also include contributing to and maintaining IT documentation, implementing configuration baselines and compliance controls to support security and audit requirements, partnering with Security, People, and Engineering to drive efficiency and reliability across IT systems, mentoring junior engineers, and actively researching and proposing new tools or automation opportunities that enhance employee experience and scalability.

To be successful in this role, you will need to have 6+ years of experience in IT administration, systems engineering, or infrastructure operations, hands-on experience with identity platforms (Okta, Azure AD), device management, and endpoint compliance, experience implementing and maintaining IT controls aligned to SOC2 and/or ISO27001 standards, comfort with writing or modifying automation and configuration scripts (Python, Bash, or PowerShell), demonstrated ability to troubleshoot complex technical issues across systems, networks, and SaaS environments, strong documentation and process management habits, and experience with System Administration and Configuration in the following tech stack: Okta, Google Workspace, Jamf or similar MDMs (e.g., Intune), Slack, Notion, Zoom, Intune, and Azure.

In return, we offer a competitive salary of £45,000 - £68,000 GBP, a generous PTO and holiday entitlement policy, the opportunity to work from abroad, team meet-ups and company socials, a work-from-home budget, a referral scheme, enhanced parental leave, and a dynamic and supportive work environment.