Own advanced operational support and stability for enterprise data platforms, acting as the primary L2/L3 interface for ETL/ELT pipelines, orchestration, observability, and Snowflake workloads. The role bridges execution and engineering, with accountability for incident resolution, platform reliability, and operational improvement.

Key Responsibilities

• Own L1/L2 operational support for production data platforms, including data lakes, streaming pipelines, and Snowflake-based analytics.
• Diagnose and resolve complex failures in ETL/ELT pipelines and orchestration frameworks, partnering with engineering where required.
• Actively manage incidents, including impact assessment, remediation coordination, and post incident documentation.
• Improve monitoring, alerting, and observability coverage, identifying gaps and driving instrumentation enhancements.
• Support onboarding of new pipelines and data products by validating operational readiness, scalability, and reliability.
• Analyze recurring incidents and data quality issues, contributing to root cause analysis (RCA) and long-term remediation.
• Mentor analysts through guidance on operational best practices, troubleshooting, and platform behavior.
• Contribute to automation initiatives to reduce manual effort and improve operational efficiency.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities.

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