The Process Improvement Specialist will work with the team lead to identify, design, and deliver enhancements across the global HR operating model, focusing on Workday, HRSN, and cross-functional processes.
\nKey responsibilities include owning and managing the HR Process Improvement Intake process, translating business needs into clear requirements for HRIS, Operations, and SMEs, tracking KPIs such as SLA performance, reduction in rework, cycle-time improvement, case deflection, and process adherence, conducting in-depth reviews of HR processes, leading multi-workstream projects, partnering with HR Strategy to develop change plans, and maintaining relationships across all HR functions and regions.
\nTo be successful in this role, you will need expertise in HR lifecycle processes and Workday/HRSN case workflows, a history of influencing, prioritising, and delivering in a fast-paced and evolving environment and industry, proven ability to interpret and analyse data, audit outputs, and identify trends across HR metrics, experience managing multiple initiatives across various functions with varying timelines, priority levels and requirements, a flexible and calm approach to influencing across senior stakeholders, knowledge of operating controls, data governance and project management disciplines including process mapping and documentation excellence, and previously facilitated workshops and cross-functional discussions with clarity, structure and in a simple, actionable manner.
\nXML job scraping automation by YubHub
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\nYou'll be directly involved in scoping, requirements gathering, gap analysis and functional design, working closely with engineering squads, architects, SMEs, UX designers, and other key stakeholders.
\nYou'll have an understanding of both the end-user and the technical perspective, and be able to communicate requirements to the level of technical details required by developers and testers.
\nYou'll demonstrate creative thinking and a willingness to support new or improved approaches to solving business problems, and have strong critical thinking, decision making and problem solving / analytical skills.
\nYou'll be able to develop and maintain good professional working relationships with internal and external stakeholders, and have proven, relevant experience in the software industry.
\nYou'll be familiar with SaaS operational processes, and an understanding of APIs and Cloud platforms would be highly beneficial.
\nYou'll be able to be the voice and champion for user needs along with balancing recommendations with business needs, and have strong collaboration skills alongside effective, engaging and influencing communication skills.
\nYou'll be supported to continually learn and improve your tech skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.
\nWe have a range of benefits that include outstanding flexibility to support a healthy work-life balance, including 4 1/2 working week, hybrid working, medical and life insurance, volunteer day, enhanced paid parental leave and wellness benefits, strong mentoring & career development focus, and fun team events including the Vista Innovation Cup.
\nXML job scraping automation by YubHub
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