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Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Act as a consultative partner to customers,uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.</li>\n<li>Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.</li>\n<li>Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.</li>\n<li>Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility.</li>\n<li>Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.</li>\n<li>Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.</li>\n<li>Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).</li>\n<li>Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.</li>\n<li>Serve as a technical liaison between Sales, Product, and Engineering,providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation.</li>\n<li>Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms.</li>\n<li>Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI,built on a proprietary architecture using large and small language models,drives measurable ROI through automation, efficiency, and improved customer outcomes.</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>7+ years of experience in customer-facing roles, including 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.</li>\n<li>Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).</li>\n<li>Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.</li>\n<li>Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.</li>\n<li>Ability to design and communicate complex solutions clearly to both technical and business audiences.</li>\n<li>Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.</li>\n<li>Fast learner and self-starter who thrives in high-growth, high-collaboration environments.</li>\n<li>Enthusiastic about Cresta’s mission and motivated to help customers unlock value from AI.</li>\n</ul>\n<p>Perks &amp; Benefits:</p>\n<p>We offer a comprehensive and people-first benefits package to support you at work and in life:</p>\n<ul>\n<li>Comprehensive medical, dental, and vision coverage with plans to fit you and your family</li>\n<li>Flexible PTO to take the time you need, when you need it</li>\n<li>Paid parental leave for all new parents welcoming a new child</li>\n<li>Retirement savings plan to help you plan for the future</li>\n<li>Remote work setup budget to help you create a productive home office</li>\n<li>Monthly wellness and communication stipend to keep you connected and balanced</li>\n<li>In-office meal program and commuter benefits provided for onsite employees</li>\n</ul>\n<p>Compensation at Cresta:</p>\n<p>Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. 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