Key responsibilities include:

• Leading, mentoring, and growing a high-performing engineering team responsible for both the customer-facing Model Serving product and its foundational infrastructure.
• Defining and owning the product and technical roadmap for Model Serving, balancing customer experience, functionality, and foundational investments across deployment, inference, monitoring, and scaling.
• Collaborating closely with product, research, platform, and infrastructure teams to drive end-to-end delivery from ideation and prioritization to launch and operation.
• Ensuring Model Serving meets stringent SLAs, SLOs, and performance and reliability goals, continuously improving operational efficiency and customer experience.
• Driving architectural decisions and product design around latency, throughput, autoscaling, GPU/CPU placement, and cost optimization.
• Advocating for customer needs through direct engagement, ensuring engineering decisions translate to clear product impact.
• Promoting best practices in code quality, testing, observability, and operational readiness.
• Fostering a culture of excellence, inclusion, and continuous improvement across the team.
• Partnering with recruiting to attract, hire, and develop top-tier engineering talent.

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At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

Role Summary

The Infrastructure Services Engineer is a foundational execution role within Cloudflare’s Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow-through across Cloudflare’s data center footprint.

Role Responsibilities

• Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations.
• Track service delivery related to rack installation, deployment support, remote hands, and in-data-center activities, ensuring work is completed to defined expectations.
• Identify delivery risks, service gaps, and recurring issues, escalating concerns and supporting resolution as needed.
• Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting.
• Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health.
• Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves.
• Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths.

Role Requirements

Must-Have Skills

Experience supporting infrastructure operations, data center services, or hardware deployment activities. Familiarity with data center environments, rack-level hardware, or infrastructure build-out processes. Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance. Comfort working with operational metrics, SLAs, and service indicators. Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors. Strong sense of ownership, follow-through, and accountability in execution-heavy environments. Ability to operate effectively in fast-moving, operationally complex settings.

Nice-to-Have Skills

Experience working with outsourced service providers or vendor-managed operational models. Exposure to large-scale infrastructure deployments or global data center operations. Familiarity with service reviews, vendor evaluations, or commercial performance tracking.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.

Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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The team is responsible for building resource management infrastructure, developing reliable and scalable services and client libraries, and building tools to allow Databricks engineers to operate their services across different clouds and environments.

Key responsibilities include:

• Hiring great engineers to build an outstanding team
• Supporting engineers in their career development by providing clear feedback and developing engineering leaders
• Ensuring high technical standards by instituting processes and culture
• Working with engineering and product leadership to build a long-term roadmap
• Coordinating execution and collaborating across teams to unblock cross-cutting projects

Requirements include:

• 12+ years of experience with large-scale distributed systems and processes around testing, monitoring, SLAs
• Extensive experience as a Software Engineering Leader, building and scaling software engineering teams from the ground up
• Extensive experience managing a team of strong software engineers
• Partnering with PM, Sales, and Customers to develop innovative features and products
• A Bachelor's degree in Computer Science or a related field

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please click here.

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You'll contribute to the wider platform mission: building resource management infrastructure, reliable distributed services, and internal tools that help Databricks engineers operate confidently across clouds and environments.

Responsibilities:

• Hire great engineers to build an outstanding team.
• Support engineers in their career development by providing clear feedback and develop engineering leaders.
• Ensure high technical standards by instituting processes (architecture reviews, testing) and culture (engineering excellence).
• Work with engineering and product leadership to build a long-term roadmap.
• Coordinate execution and collaborate across teams to unblock cross-cutting projects.
• Resource management infrastructure powering the big data and machine learning workloads on the Databricks platform in a scalable, secure, and cloud-agnostic way.
• Lead development of reliable, scalable services and client libraries that work with massive amounts of data on the cloud, across geographic regions and Cloud providers.
• Build tools to allow Databricks engineers to operate their services across different clouds and environments.
• Build services, products and infrastructure at the intersection of machine learning and distributed systems.

What we look for:

• 5+ years of Engineering experience and 2+ years of Engineering Management experience.
• Experience with large-scale distributed services and the processes around testing, monitoring, and SLAs.
• Ability to align multiple stakeholders on competing priorities.
• Able to balance short-term delivery against long-term stability.
• BS (or higher) in Computer Science, or a related field.

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Key responsibilities include:

• Hire great engineers to build an outstanding team.
• Support engineers in their career development by providing clear feedback and develop engineering leaders.
• Ensure high technical standards by instituting processes (architecture reviews, testing) and culture (engineering excellence).
• Work with engineering and product leadership to build a long-term roadmap.
• Coordinate execution and collaborate across teams to unblock cross-cutting projects.

We are looking for someone with experience in large-scale distributed web services and the processes around testing, monitoring, and SLAs. A Bachelor's degree in Computer Science or a related field is required, along with 5 years of engineering experience and 2 years of engineering management experience.

Benefits include comprehensive benefits and perks that meet the needs of all employees, as well as a commitment to diversity and inclusion.

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Mercury is actively becoming a bank. The controls you design, the procedures you write, and the evidence you build will be reviewed by regulators as part of that process. This is not process improvement at an established lender. It is foundational infrastructure for a new institution, and the commercial lending operation Mercury runs will reflect what you design.

As a Senior Credit Operations Analyst - Loan Operations, you will own loan booking, quality control, disbursements, payoffs, lien tracking, and reconciliation, establishing single-point ownership over activities currently distributed across multiple teams. You will design and implement a formal quality control function between underwriting approval and loan booking, establishing a control layer that scales with Mercury's credit products and regulatory obligations. You will build scalable, bank-grade workflows for each stage of the loan servicing lifecycle. You will design operational infrastructure for Standby Letters of Credit, including collateral controls, contingent liability tracking, and release procedures. You will translate operational requirements into system specifications, test plans, and user acceptance criteria in partnership with development teams. You will establish procedural documentation, SLAs, and control frameworks that hold up to regulatory examination. You will build and maintain loan tapes and operational reporting across the portfolio. You will contribute to standing up the broader credit program ahead of bank launch, including operational standards, procedures, controls, and exam-readiness documentation.

Ideal candidates will have 5+ years of experience across banking, fintech, or private credit operations. An inclusive 2+ years of experience in credit operations or loan servicing is preferred. Comfortable building in ambiguity and operating in a 0-to-1 environment. Strong written communication: the documentation you produce will be reviewed by bank regulators. It must be precise, defensible, and clear enough that an operator can follow it and an examiner can evaluate it. Experience owning core servicing workflows: booking, disbursements, payoffs, collateral management, or reconciliation. Experience translating operational requirements into system specifications or partnering with product and engineering teams on system design. Prior experience working in full-cycle credit management (origination, portfolio management, workout, etc.) is a plus. SQL and data skills are useful but not required.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

US employees in New York City, Seattle, Los Angeles or San Francisco: $132,400 - $165,500

US employees outside of New York City, Seattle, Los Angeles or San Francisco: $119,200 - $149,000

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This position requires a deep understanding of cryptocurrencies, blockchain technology, financial operations, and risk management. You will leverage deep understanding of traditional financial services, products and strategies as required to provide thought leadership and strategic support to Anchorage Digital clients and the goals they have to implement their own strategies.

Key Responsibilities:

• Efficiently manage all Counterparty and Client settlement requests within agreed SLAs.
• Monitor progress towards meeting established KPIs for trade operations.
• Support day-to-day spot, lending, and derivatives operations, ensuring all relevant processing and maintenance functions are completed accurately, within prescribed time-frames, and in accordance with established procedures.
• Utilize blockchain explorers, trading platforms, and other relevant software and tools to reconcile and monitor the activity of different digital assets across both internal ledgers and external systems (banks, custodians, etc.).
• Perform cash positioning and inventory management for various product flows to ensure that we have the right assets at the right place at the right time to optimize the firm’s treasury management, mitigate risks, and streamline client settlements.
• Work with engineering and product teams to streamline trading, settlement, and risk operations workflows
• Collaborate with the Accounting and Finance teams to ensure timely provision of accurate trade and settlement data and assist in the resolution of breaks.
• Develop and implement process improvement initiatives to ensure optimal operational efficiency

Requirements:

• 3+ years experience supporting the settlement activities of institutional clients in both traditional asset classes and crypto assets.
• Have experience with and understanding of crypto-native institutions.
• Demonstrated problem-solving skills and agility, to identify emerging risks quickly, brainstorm solutions, and pivot when goals change.

Preferred Qualifications:

• Experience in Python, SQL, low-code platforms is a plus.
• A passion for building early-stage startups.
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

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This position requires a deep understanding of cryptocurrencies, blockchain technology, financial operations, and risk management. The ideal candidate will possess strong technical skills, the ability to handle complex tasks, organisational knowledge, and effective communication and influence capabilities.

Key Responsibilities:

• Leverage deep understanding of traditional financial services, products and strategies as required to provide thought leadership and strategic support to Anchorage Digital clients and the goals they have to implement their own strategies.

• Efficiently manage all Counterparty and Client settlement requests within agreed SLAs. Monitor progress towards meeting established KPIs for trade operations.

• Support day-to-day spot, lending, and derivatives operations, ensuring all relevant processing and maintenance functions are completed accurately, within prescribed time-frames, and in accordance with established procedures.

• Utilize blockchain explorers, trading platforms, and other relevant software and tools to reconcile and monitor the activity of different digital assets across both internal ledgers and external systems (banks, custodians, etc.).

• Perform cash positioning and inventory management for various product flows to ensure that we have the right assets at the right place at the right time to optimise the firm’s treasury management, mitigate risks, and streamline client settlements.

• Work with engineering and product teams to streamline trading, settlement, and risk operations workflows

• Collaborate with the Accounting and Finance teams to ensure timely provision of accurate trade and settlement data and assist in the resolution of breaks.

• Develop and implement process improvement initiatives to ensure optimal operational efficiency

• Have an understanding of the crypto industry’s landscape, tokens and protocols, and the different verticals in which they’re deployed (staking, governance, etc.).

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

About the Role

We are not just looking for a Home Occupancy Specialist, we are looking for someone who takes true ownership of the lease-end lifecycle. This role is about making sure renewals happen, move-outs are handled with care, and vacant homes get back to market fast.

As a Home Occupancy Specialist, you will manage a portfolio of homes from the first renewal outreach through signed agreement or full turnover coordination, always with a clear next step and zero dropped balls. For homeowners, this is the moment where Belong protects their returns. For residents, it's the moment where they feel valued or set up for a smooth exit.

How this is handled directly shapes trust, retention, and the health of the entire system. This is a fast-paced, detail-driven role for someone who anticipates, drives, and closes , someone who doesn't wait to be asked and cares deeply about getting things done right.

Role Responsibilities

Renewals

• Own the full renewal process from proactive outreach at 90–120 days before expiration through signed agreement.
• Use real-time market data to advise homeowners on competitive pricing.
• Negotiate terms with residents and execute lease amendments.

Move-Outs

• Manage everything when residents don't renew: notices, inspection scheduling, damage assessment, and deposit resolution.
• Ensure all move-outs are fairly handled, photo-documented, and compliant with state regulations.

Turnover & Re-listing

• Coordinate with Home Quality to get homes market-ready as fast as possible.
• Confirm listing details and trigger the re-listing workflow to minimize vacancy time.

Occupied Tours

• Show homes to prospective residents while the current resident is still in place.
• Keep the pipeline moving and vacancy time down.

Data Integrity

• Ensure every timeline milestone , Resident Gave Notice, Lease Renewed, Inspection Completed , is accurate and timely.
• Homeowners see this. The system depends on it.

What Success Looks Like

• Renewals are closed proactively, not chased reactively.
• Move-outs are handled fairly, documented properly, and resolved on time.
• Vacant homes are back on market as fast as possible.
• Homeowners feel informed and confident in their returns.
• SLAs and occupancy targets are consistently met.

About You

• You anticipate, drive, and close.
• You are comfortable managing multiple homes and workstreams at once.
• You stay calm and clear under pressure.
• You communicate directly and confidently with both residents and homeowners.
• You care about doing things right, not just moving things along.

Requirements

• 2–4+ years in a customer-facing or operational role, with a track record of managing multiple workstreams under pressure.
• Strong written and verbal English (mandatory).
• High attention to detail and strong organizational skills.
• Comfortable working with SLAs, metrics, and performance targets.
• Experience with Intercom or Asana, a background in hospitality or customer success, or familiarity with U.S. housing regulations are a strong plus.

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First.

Our 200+ Belongers are strong, curious, and extremely ambitious.

About the Role

We are not just looking for a Homecare Specialist, we are looking for someone who takes true ownership of the home experience. This role is about making sure home issues don’t just get logged, but truly resolved.

As a Homecare Specialist, you will execute and manage Pro Services from start to resolution, coordinating repairs, communicating clearly with residents and homeowners, and ensuring every request always has a clear next step.

For many residents, this is the moment where Belong proves that we genuinely take care of their home. How issues are handled here directly shapes trust, satisfaction, and long-term retention.

This is a fast-paced, detail-driven role for someone who thrives in operational execution, problem-solving, and accountability, someone who doesn’t let things stall and cares deeply about getting things done right.

Role Responsibilities

Pro Service Execution

• Own assigned Pro Services from submission to resolution.
• Ensure every Pro Service has a clear owner, next step, and timeline.
• Drive urgency to move cases forward and prevent stagnation.

Resident & Homeowner Communication

• Communicate clearly and professionally with residents and homeowners via Intercom.
• Set expectations around timelines, next steps, and responsibilities.
• De-escalate concerns through calm, transparent communication.

Vendor Coordination

• Coordinate with vendors to schedule appointments, confirm availability, and follow up on completion.
• Verify work completion through photos, documentation, and resident confirmation.
• Flag vendor performance or quality issues early.

Escalation & Quality

• Handle first-level escalations within assigned cases.
• Identify early warning signs of dissatisfaction or delays and act immediately.
• Escalate appropriately when issues exceed scope or risk member satisfaction.

Operational Discipline

• Follow Homecare SOPs and workflows consistently.
• Maintain accurate documentation and updates in the system.
• Contribute to continuous improvement by surfacing recurring issues or process gaps.

What Success Looks Like

• Pro Services are resolved quickly and with minimal escalation.
• Members feel informed, supported, and taken care of.
• SLAs, CSAT, and open Pro Service targets are consistently met.
• Issues are solved proactively, not reactively.

About You

• You move fast and take ownership without being asked.
• You are comfortable managing multiple cases at once.
• You stay calm and clear in stressful or emotional situations.
• You communicate directly, respectfully, and with confidence.
• You care about doing things right, not just closing tickets.

Requirements

• Previous experience in operations, customer support, logistics, service coordination or a similar fast-paced execution role.
• Strong written and verbal English.
• High attention to detail and strong organizational skills.
• Comfortable working with metrics, SLAs, and performance targets.
• Experience coordinating third parties (vendors, technicians, field teams) is a strong plus.

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The Electronic Arts Information Technology (EAIT) organization works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to ensure better play.

As part of the Game Developer Experience (GDX) organization, the Engineering and Operations team is building a structured, scalable operational lifecycle across GameKit. In this role, you will play a central part in shaping how operational excellence is embedded into product delivery from concept through launch and beyond.

As the Product Readiness Lead, you will integrate operational standards directly into the Product Development Lifecycle (PDLC), ensuring that reliability, scalability, and support readiness are designed in, not added later. You will collaborate closely with Engineering, Product Management, Site Reliability Engineering (SRE), Customer Support, and Operations partners to help teams meet clearly defined expectations for observability, automation, documentation, and launch readiness.

This is a hybrid role (3 days per week in the office) based in Vancouver, reporting to the Director of Operations and partnering broadly across the GameKit ecosystem to establish a repeatable, sustainable operational lifecycle model.

Responsibilities:

• Enable a digital-first, automation-forward support strategy by ensuring products are designed with operational readiness from Day 0.
• Partner with product and engineering teams to embed automation, AI-enabled support capabilities, and agentic workflows into product designs before launch.
• Define and integrate standards for alerting, instrumentation, observability, runbooks, and workflow automation into the PDLC.
• Establish lifecycle checkpoints and measurable readiness indicators (e.g., MTTR, signal coverage, operational maturity).
• Lead structured operational readiness reviews and provide clear, actionable recommendations to support successful launches.
• Be the connector across teams, aligning technical and operational partners around shared reliability and support outcomes.

Qualifications:

• 8+ years of experience in Operations, Site Reliability Engineering (SRE), Technical Program Management, Platform Operations, or a related discipline.
• Demonstrated hands-on experience with Service Level Agreements (SLAs)/Service Level Objectives(SLOs), incident management, observability tooling, dashboards, and automation systems in large-scale, multi-product environments.
• Strong collaboration and influence skills, with the ability to work effectively across engineering, product, and operational teams.
• Experience driving operational consistency and continuous improvement in dynamic, technology-driven organizations.

Pay Transparency - North America

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria) $130,800 - $183,000 CAD

Pay is just one part of the overall compensation at EA.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

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At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We are a global company with teams distributed between France, USA, UK, Germany, and Singapore. We are looking for a talented Software Engineer (CMS & Web) to join our Engineering & Infra team.

Role Summary

Over the last two years, we built Mistral's primary public website, scaling it to millions of monthly users. As we expand our online presence, we need a skilled engineer to define the CMS strategy and build a scalable content management system.

Responsibilities

• Design and implement our next-generation CMS, ensuring it meets industry best practices for headless CMS developers.
• Develop and maintain content APIs, including REST/GraphQL endpoints for content delivery across web and future channels.
• Integrate with modern front-end frameworks, ensuring seamless integration with TypeScript frameworks and related libraries.
• Reimagine the deployment pipeline, aiming for 'git push → live in under 5 minutes' with automated rollbacks and 99.9% uptime.
• Empower non-technical users by building intuitive editing experiences, providing documentation, and training colleagues on how to use and extend the CMS.
• Monitor performance and costs, establishing KPIs such as time-to-deploy, adoption rate, uptime, and hosting spend.

About You

• Experience with headless CMS, having at least 3 years' experience building with headless platforms such as Directus, Strapi, Contentful, or Sanity.
• Strong skills in TypeScript and Node.js, comfortable designing services and APIs in JavaScript/TypeScript and integrating them with modern front-end frameworks.
• Deployment expertise, having hands-on experience with Vercel, Netlify, and self-hosting (Docker, CI/CD pipelines).
• Collaborative communicator, fluent in English and able to work with distributed marketing and engineering teams; French is a plus.
• Pragmatic, cost-conscious, and ownership-driven, defaulting to simple solutions, writing clear documentation, and treating the company's resources like your own.

Hiring Process

The hiring process includes a talent acquisition screening, hiring manager interview, use-case, culture-fit discussion, and reference checks.

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As the Manager of Ecosystem Partnerships (Provider Supply), you'll own and execute OpenRouter’s strategy for growing and managing our global network of LLM and inference providers. You will be the company’s first supply-side partnerships hire and will build the foundational programs that ensure OpenRouter has the industry's most comprehensive, reliable, and compliant model ecosystem.

You'll manage relationships with our highest-impact model and infrastructure partners, negotiate commercial and technical agreements, ensure billing and SLA accuracy, enforce data policy compliance, and drive the expansion of new providers and model families. This role is deeply cross-functional—working closely with Product, Engineering, Security, Legal, and Finance to make OpenRouter the platform of choice for providers looking to scale distribution and revenue.

You will shape the future of OpenRouter’s supply ecosystem, directly influencing product quality, reliability, economics, and overall platform competitiveness.

What You'll Do

Grow and Prioritize the Provider Ecosystem

• Develop and own the strategy for sourcing, prioritizing, and onboarding new model providers, inference services, and accelerator-based platforms.

• Evaluate provider technical capabilities, performance characteristics, pricing, and strategic relevance to determine partnership fit.

• Build a high-quality pipeline of emerging model developers, cloud inference platforms, and GPU/ASIC providers to expand OpenRouter’s supply diversity.

Lead Provider Relationship Management

• Manage end-to-end relationships with key providers, including roadmap collaboration, integration planning, pricing reviews, and quarterly business reviews.

• Partner with Engineering and Product to ensure smooth technical integration, metadata accuracy, reliability standards, and go-to-market alignment.

• Advocate for provider needs while balancing platform-wide performance, economics, and compliance considerations.

Drive Provider Data Policy & Security Compliance

• Build scalable compliance programs that ensure providers meet OpenRouter’s data handling standards (no-train/no-retain, ZDR, SOC2/ISO alignment, GDPR, TPRM requirements).

• Establish recurring compliance reviews, attestations, breach escalation pathways, and risk classifications.

• Collaborate with Legal and Security to maintain enforceable data governance across all provider agreements.

Protect Revenue Through Billing Accuracy & SLA Enforcement

• Develop systems to identify billing discrepancies, token miscounts, rate-card inconsistencies, and revenue leakage.

• Partner with Finance to maintain accurate provider rate cards, rev-share structures, and payout workflows.

• Lead enforcement of provider SLAs, including uptime, latency, throughput, and error rate standards—ensuring credits or remedies are applied as required.

• Build repeatable audit processes and dashboards to maintain billing integrity across the provider ecosystem.

Negotiate Strategic Commercial & Technical Agreements

• Lead negotiation of complex provider partnerships involving pricing, consumption economics, data privacy, reliability commitments, and integration requirements.

• Structure agreements that balance mutual value creation while protecting OpenRouter’s reliability, margin, and compliance obligations.

• Build scalable onboarding documentation and processes to reduce friction for future provider integrations.

Cross-Functional Leadership & Ecosystem Strategy

• Collaborate with Product and Engineering to influence provider-facing roadmap decisions, model routing logic, and supply expansion.

• Work with Growth, Support, and Marketing to communicate provider changes, outages, launches, and performance improvements.

• Maintain deep visibility into the AI/ML and inference ecosystem—emerging models, hardware accelerators, competitive pricing dynamics, and market shifts.

Qualifications

• 8+ years in partnerships, business development, or strategic alliances, with 3–5+ years leading supply-side or ecosystem partnerships programs.

• Strong understanding of technical integrations, including API patterns, authentication, routing, data flows, rate limiting, and reliability metrics.

• Expertise in negotiating agreements involving data governance, SLAs, token or usage-based pricing, compliance requirements, and integration commitments.

• Highly analytical—comfortable digging into billing logs, token counts, performance metrics, and error patterns to identify discrepancies or opportunities.

• Strategic thinker with the ability to operate from 0 to 1 while simultaneously managing day-to-day partner execution.

• Excellent communicator capable of influencing senior technical and commercial stakeholders.

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Location

San Francisco

Employment Type

Full time

Department

People

Compensation

• $266K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

About the Team

At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) that benefits all of humanity. Achieving this mission requires hiring extraordinary talent across research, engineering, product, policy, operations, and leadership roles. The Recruiting team sits at the centre of this effort, responsible for identifying, attracting, and delivering world-class candidates who align with OpenAI’s values and ambitions.

The Candidate Experience team ensures that every interaction a candidate has with OpenAI—regardless of role, region, or level—reflects excellence, fairness, and humanity. This team owns global coordination, interview logistics, onsite experience, and the operational workflows that support all recruiting functions, from Executive and Research to Technical, GTM, and G&A.

About the Role

As the Global Candidate Experience Manager, you will define, scale, and continuously elevate how candidates experience OpenAI. You will lead a large, geographically distributed team of Recruiting Coordinators and team leads, with responsibility for the systems, workflows, and service standards that enable smooth and exceptional hiring across the entire company.

This role blends global people leadership, operational rigor, and strategic design. You’ll build an AI-first candidate experience model, support some of the most complex and confidential searches at OpenAI, and drive the infrastructure needed to support high-volume and research-level technical hiring. You will partner deeply with all Recruiting functions as well as Executive Operations, People Analytics, Internal Tools, and People Innovation Lab.

In this role you will:

• Leading, mentoring, and scaling a global team of Recruiting Coordinators, leads and contingent workers across multiple regions and time zones.

• A track record of driving outcomes—not just managing teams—with clear ownership over performance, quality, and operational results.

• Owning the end-to-end candidate experience across Executive, Research, Technical, GTM, and G&A hiring.

• Building global service standards, SLAs, operating rhythms, and training programs that ensure consistent quality across a decentralized team.

• Partnering closely with every Recruiting function at OpenAI to support high-impact, highly confidential, and fast-moving searches.

• Building global workflows and systems for complex, multi-loop, or emerging talent profiles where no existing playbook exists.

• Improving and operationalizing scheduling, load balancing, shadowing, interviewer readiness, and onsite experience programs.

• Collaborating with Internal Tools and People Technology Team to embed AI-first practices into every aspect of coordination and experience.

• Driving continuous process improvements that reduce friction, increase fairness, and scale effectively with company growth.

• Establishing and reporting on key metrics such as SLA performance, throughput, scheduling efficiency, load distribution, and candidate CSAT.

• Partnering cross-functionally with Executive Operations, People Analytics, Workplace, IT, HR Ops, and Recruiting Leadership to ensure fast, smooth execution across all hiring workflows.

You will thrive in this role

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