Key responsibilities include:

Reactive Maintenance & Technical Delivery:

• Supervise and deliver reactive maintenance and fault response for mechanical and HVAC systems, including AHUs, FCUs, VRF/VRV and split systems, chillers, pumps, motors, valves, dampers, station and tunnel ventilation systems, associated pipework and control interfaces.
• Ensure rapid attendance, diagnosis, and rectification of faults in accordance with London Underground operational requirements.
• Provide hands-on technical support where required to resolve complex faults.

SLA, KPI & Performance Management:

• Manage reactive works in line with contractual Service Level Agreements (SLAs), including response and rectification times.
• Monitor and drive performance against key KPIs, such as response and attendance times, first-time fix rate, asset uptime and availability, quality and compliance of completed works.
• Escalate potential SLA risks or failures promptly to management and the Mechanical Coordinator.
• Support continuous improvement initiatives to enhance reactive performance and service delivery.

Supervision & Team Leadership:

• Supervise mechanical engineers, technicians, and subcontractors working on London Underground assets.
• Allocate daily tasks and prioritise reactive jobs in a live operational environment.
• Conduct toolbox talks, safety briefings, and site inductions.
• Ensure workforce competence, correct tooling, and adherence to method statements.

Safety, Compliance & Assurance:

• Ensure all activities comply with London Underground and TfL safety standards, company policies and Safe Systems of Work, relevant legislation (HASAWA, COSHH, PUWER, LOLER, F-Gas, etc.).
• Review, brief, and implement RAMS.
• Operate and enforce Permit to Work and isolation procedures as required.
• Promote a strong safety-first culture across all reactive works.

Ordering, Materials & Coordination:

• Raise and manage ordering of materials, spare parts, and specialist services required for reactive repairs.
• Ensure correct parts are identified to minimise repeat failures and downtime.
• Control material usage in line with contract and budgetary requirements.
• Liaise closely with the Mechanical Coordinator to agree priorities for reactive jobs, coordinate labour, materials, and access, provide updates on job status, delays, and technical issues, and support planning of follow-on works arising from reactive faults.

Systems, Reporting & Administration:

• Ensure all works are accurately recorded in the CMMS, including fault diagnosis, actions taken, parts used, completion evidence.
• Provide daily activity reports, handovers, and performance updates.
• Support audits, inspections, and client reviews.

Stakeholder Liaison:

• Act as an operational interface with London Underground station and operations staff, control rooms and access teams, Mechanical Coordinator and senior management.
• Communicate clearly and professionally in high-pressure operational situations.

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We are seeking an experienced SAP Public Cloud Program Manager to lead the planning, execution, and delivery of SAP S/4HANA Public Cloud programs. This role will ensure successful implementation across multiple business units, aligning with strategic objectives and driving value realization from cloud-based SAP solutions.

Key Responsibilities:

• Own end-to-end delivery of SAP Public Cloud programs, including planning, governance, and execution.
• Define program scope, objectives, timelines, and success metrics.
• Act as the primary liaison between business stakeholders, IT teams, and SAP partners.
• Facilitate executive updates and ensure alignment across global and local teams.
• Drive adoption of SAP Public Cloud best practices and ensure compliance with 'clean core' principles.
• Support change management and training initiatives to maximize business value.
• Identify and mitigate risks across technical, operational, and organizational dimensions.
• Implement robust governance and escalation frameworks.
• Manage relationships with SAP and implementation partners, ensuring delivery quality and adherence to SLAs.
• Oversee program budgets, resource allocation, and cost optimization.

Requirements:

• 10+ years in SAP program/project management, with at least 3 years in SAP S/4HANA Public Cloud implementations.
• Proven track record of managing large-scale, multi-country SAP programs.
• 10+ years of SAP Consulting experience/background.
• Strong understanding of SAP Public Cloud architecture, deployment models, and integration patterns.
• Expertise in Agile and Waterfall methodologies.
• Excellent communication, leadership, and stakeholder management skills.
• Certifications (Preferred): SAP Activate Methodology, PMP or PRINCE2, ITIL.
• Key Competencies: Strategic thinking and ability to align technology initiatives with business goals, Strong problem-solving and decision-making skills under pressure, Ability to lead cross-functional teams in a global environment, Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences, Have a broad business skill set including stakeholder management, problem-solving, and resilience, Have excellent interpersonal skills and strong written and verbal communication skills, Project-related mobility/willingness to travel.

If this sounds like you and you feel you have the skills and experience required, then please apply now.

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