Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As a Customer Success Manager, you'll be a trusted advisor to your assigned customers, increasing the value our solution delivers to their organisations. You'll be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.

Responsibilities

• Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.

• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.

• Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.

• Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.

• Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.

Skills

• Minimum 3-4 years of experience working at a SaaS company.

• Experience working with and general knowledge of Telecommunications and Contact Center space preferred.

• Experience and comfort interacting with and influencing C-level executives.

• Strong presentation, meeting facilitation, and written communication skills.

• Excellent time management and organisational skills with the ability to track numerous details and prioritise appropriately.

• Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.

• Ability to work cross-departmentally.

• Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.

• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.

• Willingness to travel to customer locations and team off-sites.

Why Join Dialpad

• Work at the centre of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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The ideal candidate has extensive experience in RF system design, testing, and benchmarking, with a strong foundation in wireless communications, spectrum management, and signal propagation in marine environments. This is a technically demanding, research-focused position with opportunities to influence system architecture and future platform capabilities.

Key Responsibilities:

• Lead R&D efforts in RF communications, radar, and electronic sensing technologies for autonomous surface vessels.
• Evaluate and benchmark RF hardware and subsystems, including radios, antennas, and signal processing modules across multiple frequency bands (VHF/UHF, L/S/C/X bands).
• Conduct trade studies and comparative analyses of commercial and military-grade RF solutions to inform system selection and integration strategies.
• Design, prototype, and test RF systems and supporting electrical architectures, including cabling, shielding, and power interfaces.
• Model and analyze RF propagation and link performance in maritime and littoral environments.
• Collaborate cross-functionally with autonomy, software, and mechanical teams to ensure seamless integration of communication and sensing systems.
• Develop test procedures, perform validation trials, and analyze system performance under operational and environmental conditions.
• Author detailed R&D documentation, including technical reports, design specifications, and performance evaluations.
• Mentor junior engineers and contribute to Saronic’s RF technology roadmap and internal knowledge base.
• Support field testing and vessel trials, including setup and troubleshooting of communication and radar systems.

Required Qualifications:

• B.S. or M.S. in Electrical Engineering, RF Engineering, or related discipline.
• 7+ years of professional experience in RF system design, testing, and integration -preferably in maritime, automotive, aerospace, or defense applications.
• Deep understanding of RF theory, antenna design, and signal propagation, including real-world marine effects (multipath, reflection, attenuation).
• Hands-on experience with RF instrumentation (spectrum analyzers, network analyzers, signal generators, power meters, etc.).
• Proven ability to conduct trade studies and technology benchmarking for RF components and systems.
• Familiarity with communications protocols such as Ethernet, CAN, and serial interfaces, and with wireless standards (LTE, SATCOM, mesh networking).
• Strong documentation and communication skills; able to translate test results into actionable design insights.
• Ability to work effectively in both lab and field test environments (dockside, at-sea, and range conditions).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking within the office.
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
• Visual acuity to read screens, documents, and reports.
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

Benefits:

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium for employees and 80% for dependents
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

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At Synopsys, interns dive into real-world projects, gaining hands-on experience while collaborating with our passionate teams worldwide,and having fun in the process! You'll have the freedom to share your ideas, unleash your creativity, and explore your interests. This is your opportunity to bring your solutions to life and work with cutting-edge technology that shapes not only the future of innovation but also your own career path.

What You'll Be Doing:

• Utilize the Ansys Technical Support Toolset and your engineering knowledge to help customers solve real-world engineering simulation challenges.
• Develop subject matter expertise in Ansys simulation products such as STK, ODTK, TETK, and Digital Mission Engineering Components.
• Deliver exceptional customer support, driving customer satisfaction and enabling effective usage and deployment of Ansys software.
• Submit product improvement suggestions, file defect reports, verify fixes, and participate in field testing of new releases to ensure customer requirements are met.
• Engage in strategic team and company initiatives, contributing to broader organizational goals and innovation.

What You'll Need:

• Currently pursuing a BS in Aerospace Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
• Experience with one or more programming languages: Python, Matlab, C++, or Java.
• Logical problem-solving skills paired with strong interpersonal and communication abilities; fluency in spoken and written English.
• Strong organizational and time management skills, with a proactive sense of urgency.
• Professional demeanor and demonstrated business acumen.
• _Preferred:_ Experience with Ansys software or other CAE, CAD, EDA, PLM tools; familiarity with STK or ODTK; background in Astrodynamics, Aerodynamics, Communications, Radar, Geospatial Analysis, Spacecraft Operations, or Space Situational Awareness.

Key Program Facts:

• Program Length: 3 months.
• Location: Exton, PA, USA.
• Working Model: Onsite.
• Full-Time/Part-Time: Full-Time.
• Start Date: May or June 2026.

Salary Information: The base salary range across the U.S. for this role is between $32.00-$48.00 per hour. In addition, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request.

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You'll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed and responsiveness of a high-growth organization while supporting a global community of agency owners and business leaders who rely on AI-driven systems to grow.

The Role

We are seeking a high-level Executive Assistant to support our Customer Success operations. In this role, you will manage, triage, and refine all Slack messages across CS channels before they are delivered. You'll act as a communication bridge between executives, clients, and internal teams, ensuring all follow-ups and action items are completed without delay.

Responsibilities

• Manage, triage, and refine all Slack messages across CS channels before they are delivered.
• Act as a communication bridge between executives, clients, and internal teams.
• Ensure all follow-ups and action items are completed without delay.
• Draft, polish, and send messages on behalf of CS leadership when required.
• Maintain organization of tasks, reminders, and communication flows.
• Escalate urgent client concerns to the appropriate owner immediately.
• Uphold communication standards, tone guidelines, and best practices.
• Support Customer Success projects and administrative tasks as needed.

Requirements

• Proven experience as an Executive Assistant or Senior EA in high-growth tech environments.
• High proficiency in Slack and modern collaboration tools.
• Perfect written English and strong communication logic.
• High EQ & IQ with exceptional judgment and situational awareness.
• Strong organizational skills with a proactive, ownership-driven mindset.
• Ability to operate with discretion, accuracy, and high responsiveness.
• Experience in Customer Success, client communication, or operations is a strong plus.
• Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

Why Join Us

• Remote flexibility – work from any location with reliable connectivity.
• High-impact exposure – work directly with senior leadership and core operational teams.
• Professional growth – develop advanced skills in executive support, communication management, and AI-enabled operational workflows.
• Innovative environment – join a fast-growing company built on speed, performance, and excellence.

Benefits

• Competitive full-time compensation
• 100% remote work environment
• High-impact role influencing mission-critical customer communications
• Opportunities for advancement as the company continues to scale

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