Key responsibilities include owning and managing the HR Process Improvement Intake process, translating business needs into clear requirements for HRIS, Operations, and SMEs, tracking KPIs such as SLA performance, reduction in rework, cycle-time improvement, case deflection, and process adherence, conducting in-depth reviews of HR processes, leading multi-workstream projects, partnering with HR Strategy to develop change plans, and maintaining relationships across all HR functions and regions.

To be successful in this role, you will need expertise in HR lifecycle processes and Workday/HRSN case workflows, a history of influencing, prioritising, and delivering in a fast-paced and evolving environment and industry, proven ability to interpret and analyse data, audit outputs, and identify trends across HR metrics, experience managing multiple initiatives across various functions with varying timelines, priority levels and requirements, a flexible and calm approach to influencing across senior stakeholders, knowledge of operating controls, data governance and project management disciplines including process mapping and documentation excellence, and previously facilitated workshops and cross-functional discussions with clarity, structure and in a simple, actionable manner.

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Key responsibilities include serving as the primary interface with trading business units, ensuring seamless technology operations, and proactively addressing issues. The ideal candidate will thrive in a collaborative environment, demonstrate a strong sense of ownership, and be passionate about providing world-class support to drive business success.

The role requires a minimum of 5+ years of progressive technical support experience in an enterprise-level environment, preferably within the financial industry. The ideal candidate will have strong knowledge of Active Directory and Exchange, familiarity with ITIL frameworks and tools such as ServiceNow, and proven experience with market data platforms and vendor integrations.

In addition to the above requirements, the successful candidate will be able to prioritize and perform under pressure in a fast-moving, constantly changing environment. They will also be able to maintain and expand technical knowledge through continuous learning, with a focus on delivering exceptional customer support.

This is an exciting opportunity to work at the heart of a fast-paced trading environment, where technology and business intersect. You will have the chance to collaborate with top-tier professionals, tackle complex challenges, and make a direct impact on the success of our trading operations.

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You'll oversee, advise, and govern control activities supporting the effective management of both financial and non-financial risks, ensuring our frameworks, policies, and procedures are robust, compliant, and consistently implemented.

Collaborating with risk, business, and infrastructure teams you will drive technical improvements, embed best practices, and deliver sustainable risk appropriate, control outcomes across the organisation.

As our Manager, Strategy and Enablement, Chief Control Office, you will:

• Own and provide advisory support for risk and control management processes, ensuring alignment with internal risk frameworks and regulatory requirements

• Oversee key assessments and reviews to ensure the effectiveness of financial and non-financial risk controls, supporting risk appetite and long-term objective

• Act as a senior escalation point for risk and control matters, advising executive leadership and influencing decision-making

• Analyze and assess the risk and control environment, ensuring organisational readiness and implementing robust mitigation strategies

• Support key papers, and governance forums, to reinforce risk culture, embed risk management framework principles, and drive continuous improvement

• Deliver insightful management information (MI) and risk reports to senior stakeholders, enabling informed and appropriate risk-based decisions

• Build and maintain strong relationships with risk, control, business, and infrastructure teams, promoting a culture of collaboration, accountability, and risk awareness

You'll likely have the following qualifications to succeed in this role:

• Demonstrates a proactive, analytical approach to identifying challenges, taking ownership of solutions, and driving initiatives to successful resolution

• Extensive experience in risk and control management, with deep knowledge of financial and non-financial risk frameworks (e.g., operational risk, conduct risk, compliance, credit, market risk)

• Proven track record of navigating complex control environments within a highly regulated environment

• Exceptional stakeholder management and collaboration abilities both internal and external to the team

• Confident and inclusive communicator, able to present clear data-driven insights and recommendations to executive and senior audiences

• Advanced analytical skills with expertise in Excel; familiarity with ServiceNow, Qliksense, and Performance Analytics is advantageous

• Experience with or interest in Gen AI applications for risk and control process improvement is advantageous

• Experience with both financial and non-financial risks and controls related to Finance teams

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.

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You will contribute to Incident/Major Incident Reviews and execute incident management practice, participating in management escalation calls.

This role requires you to be on-call 24x7 every 3rd week, plus some holidays, and work up to 60% remotely.

The successful candidate will have a bachelor's degree in Information Technology, Computer Science, Computer Engineering, Electronic Engineering, or a related field, and 4 years of related work experience.

Key responsibilities include: Triaging and managing major IT service incidents Analyzing IT service incident root causes and solutions Communicating major IT service incident status to business stakeholders Creating reports using ServiceNow Following Information Technology Infrastructure Library (ITIL) practices, framework and standards

In return, you will have access to a competitive Total Reward Package, including a robust Wellness Hub, and tailored professional development opportunities to ensure you have the right skills for today and tomorrow.

You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.

Pay Range: $120,000.00 to $130,000.00 per year.

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Key responsibilities include:

• Leading Procurement data analytics, reporting and system administration for various procurement tools
• Reviewing Corporate Services and Marketing & Events contracts in close collaboration with Legal, Cross-functional Team and Sourcing teams
• Creating RFP/RFI, Vendor negotiations across a range of Non Technology services
• Reviewing, summarizing, and analyzing data and presenting findings in a concise and structured manner
• Supporting sourcing strategy and procurement optimization processes by providing data insights and recommendations

Requirements include:

• Bachelor's or master's degree experience in business or finance/accounting or equivalent
• 3 to 5 years work experience in purchasing or finance data analysis
• Strong ability to collect and interpret data, identify and communicate potential opportunities and risks
• Strong data analytics and report building skills through tools such as MS Excel & Google G-Suite
• Experience with procurement tools such as Workday Strategic Sourcing (ScoutRFP), ServiceNow, Monday.com, Netsuite, and Confluence Wiki

Additional requirements include:

• Project management (including change management) experience and skills
• Strong communication, influencing, negotiation and conflict resolution skills
• Possess high integrity combined with good judgement, with the ability to identify, recommend and select the best overall solution
• Proficiency to develop and manage relationships with key business partners and suppliers
• Be a self-starter with a positive, can-do attitude. Willing to work on one's own initiative and focused on achieving goals.

Work hours are EMEA shift (1pm to 10pm IST) aligning with North America time zones overlap including flexibility in work times to support all other global time zones when needed.

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 + Equity (USD hourly) Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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We are looking for a Senior Product Manager, IT SOX Compliance to join our team. This is not a traditional audit-support role. As the Product Manager, IT SOX Compliance, you will translate SOX compliance requirements into structured programs, drive accountability across IT process owners, and build the systems and workflows that make compliance scalable.

Key responsibilities include:

• Owning the end-to-end IT SOX compliance program within the CIO organisation, maintaining the IT control inventory spanning ITGCs, IT-dependent controls, and automated application controls
• Owning the control design and documentation, including narratives and risk and control matrices (RCMs), ensuring controls are clearly defined and audit-ready
• Partnering with IT, Accounting (where needed), and the SOX team to ensure new systems and modules are implemented with appropriate SDLC controls in place prior to go-live; reviewing control designs to identify and mitigate SOX risks
• On an ongoing basis, partnering with IT process owners and control operators to ensure controls are executed in a timely manner
• Reviewing control evidence for quality and completeness before submission to auditors
• Managing the full deficiency lifecycle , from root cause analysis through remediation planning, retesting, and escalation , reporting control health to IT leadership and the SOX team
• Leading root cause analysis for control failures and incidents, tracking and resolving systemic gaps, and implementing and validating remediation plans to prevent recurrence

You will work closely with the SOX team and IT process owners to ensure controls are designed, reviewed, and evidenced effectively.

The ideal candidate will have 8+ years of experience in IT audit, IT risk, IT compliance, or a related field, with hands-on IT SOX experience in either a practitioner or oversight capacity. You will have deep familiarity with IT General Controls (ITGCs) , access management, change management, SDLC, and computer operations , and how they map to financial reporting risk.

In addition to a competitive salary declaration, we offer a variety of benefits to support your needs, including medical, dental, and vision insurance, company-paid life insurance, voluntary supplemental life insurance, short and long-term disability insurance, flexible spending account, health savings account, tuition reimbursement, ability to participate in employee stock purchase program (ESPP), mental wellness benefits through Spring Health, family-forming support provided by Carrot, paid parental leave, flexible, full-service childcare support with Kinside, 401(k) with a generous employer match, flexible PTO, catered lunch each day in our office and data center locations, a casual work environment, and a work culture focused on innovative disruption.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: Be Curious at Your Core, Act Like an Owner, Empower Employees, Deliver Best-in-Class Client Experiences, Achieve More Together.

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organisation's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too.

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The ideal candidate will bridge the gap between human-centered design principles and robust ServiceNow development, translating complex organisational processes into intuitive, efficient, and visually appealing digital interactions. This role directly contributes to higher user adoption, enhanced employee productivity, and a maximised return on our ServiceNow investment by transforming convoluted workflows into seamless digital journeys.

Responsibilities:

• Translate user research and business requirements into effective UX designs, including user flows, wireframes, prototypes, and high-fidelity mockups for ServiceNow forms, portals (Service Portal, Employee Center), workspaces, and custom applications

• Develop and implement engaging and user-friendly interfaces directly within the ServiceNow platform using technologies such as HTML, CSS (Sass/Less), JavaScript (AngularJS, React, native ServiceNow scripting), and Bootstrap

• Enhance out-of-the-box ServiceNow components and create new custom widgets, pages, and themes for the Service Portal and Employee Center

• Ensure all designs align seamlessly with ServiceNow's platform design system and the foundational principles of the Next Experience UI

• Act as a subject matter expert on ServiceNow UX best practices, providing guidance and recommendations to development teams and stakeholders

• Configure and extend ServiceNow modules (e.g., HRSD, ITSM, CSM, GRC) to optimise the user experience

• Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and troubleshooting activities to successfully deliver a project/service request

• Ensure ServiceNow applications meet Okta security standards and best practices

Requirements:

• Minimum of 3-5 years experience on the ServiceNow platform, with at least 2-3 years specifically dedicated to custom Service Portal or Next Experience UI development with a strong emphasis on user experience

• Experience with modern front-end frameworks, including AngularJS, React, jQuery, and Bootstrap

• Ability to conduct qualitative and quantitative research, including interviews, surveys, and usability testing, to uncover user needs and validate design decisions

• Proficiency in creating low-fidelity sketches and high-fidelity interactive prototypes to explore design solutions and gather early feedback

• Strong understanding of UI design principles (layout, typography, color theory) and the ability to craft engaging, aesthetically pleasing, and intuitive interactions

• Experience with responsive design principles and cross-browser compatibility

• Extensive experience with the ServiceNow Employee Center (or Service Portal), including widget development, theme customisation, and portal configuration

• Experience with UI Builder for constructing Next Experience UI Landing Pages, Configurable Workspaces, and custom web experiences

• Familiarity with ServiceNow's UI policies, client scripts, and business rules as they relate to user experience

• Ability to stay updated on UI/UX best practices, emerging technologies, and ServiceNow platform changes, with a propensity for incorporating modern design trends into solution design

• Deep empathy and a user-centric mindset, consistently advocating for the end-user throughout the design and development process

• Experience with UI/UX design tools such as Figma, Sketch, Adobe XD, or similar

The annual base salary range for this position for candidates located in Poland is between 128,000 zł-187,000 zł PLN.

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The responsibilities listed below represent the core functions of this role:

• Strategic Audit Leadership: Lead end-to-end FedRAMP and DoD audits, serving as the primary point of contact for external 3PAOs and government agencies.
• Continuous Monitoring Strategy: Oversee and evolve the continuous monitoring (ConMon) program. Design sophisticated reporting mechanisms for vulnerability management and risk posture for executive leadership.
• Engineering Advisory: Act as a senior consultant to Engineering and Product teams, translating complex NIST 800-53 requirements into actionable technical specifications for cloud-native environments.
• Impact Assessment & Risk Management: Lead the assessment of high-impact changes to federal systems. Ensure that system evolutions maintain a rigorous security posture without sacrificing innovation.
• Cross-Functional Alignment: Drive synchronization between GRC, Security, Marketing, Sales, Engineering, and Product to ensure federal requirements are integrated into the broader corporate roadmap.
• Programmatic Gap Analysis: Proactively identify and lead initiatives to close gaps between current capabilities and future regulatory requirements (e.g., emerging NIST standards, new DoD mandates, or IL6 requirements).
• Evidence Automation & FedRAMP 20x Readiness: Drive the build-out and support of automated evidence collection and control validation. Lead the transition toward "FedRAMP 2.0" standards (including OSCAL integration), defining and monitoring Key Security Indicators (KSIs) to provide real-time compliance visibility.

Minimum Required Knowledge, Skills, and Abilities:

• Education: Bachelor’s degree in Computer Science, MIS, Cybersecurity, or a related technical field.
• Experience: 7+ years of experience in security compliance, with at least 4-5 years specifically focused on the FedRAMP/NIST 800-53 framework.
• Automation & Compliance Engineering: Demonstrated experience with automation tools or scripting (e.g., Python, Go, or SQL) for automated evidence collection. Familiarity with API-based control validation and OSCAL-based tooling (e.g., Trestle, LULA, or similar GRC automation frameworks).
• Technical Depth: Deep understanding of cloud-native infrastructure (IaaS, PaaS, SaaS) and how infrastructure components (networking, OS, databases) support a distributed cloud application.
• Framework Mastery: Expert-level knowledge of NIST SP 800-53, FedRAMP High/Moderate, and DoD SRG (IL4, IL5, and familiarity with IL6).
• Operational Knowledge: Proven experience with access management, CI/CD pipelines, disaster recovery, and encryption/key management in a cloud context.
• Analytical Leadership: Ability to analyze complex "edge-case" security scenarios and provide remediation paths that align with both business goals and regulatory requirements.
• Communication: Exceptional presentation skills with the ability to explain technical compliance risks to non-technical executive stakeholders.

Preferred Certifications & Skills:

• Advanced Certifications: CISSP (highly preferred), CISA, or CCSK.
• Cloud Expertise: AWS Certified Solutions Architect or Cloud Practitioner.
• Tooling: Expert-level proficiency with JIRA, ServiceNow, and Okta.
• Technical Background: Prior experience in a DevOps, Security Engineering, or Systems Administration role is a significant plus.

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

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The ideal candidate is an Elastic product expert (including but not limited to Agent Builder and Workflows), using the full power of the Elastic Stack to provide the 'brain' and 'memory' for our agentic ecosystem.

As the company behind the popular open-source projects , Elasticsearch, Kibana, Logstash, and Beats , we help people around the world do great things with their data.

The Elastic family unites employees across 40+ countries into one coherent team, while the broader community spans across over 100 countries.

Responsibilities

• Agentic Strategy & Design: Invent and implement sophisticated agentic workflows that use reasoning and tools to complete end-to-end business processes.

• Enterprise Grounding: Apply Retrieval Augmented Generation (RAG) and the Elasticsearch Relevance Engine (ESRE) to ensure agents are deeply grounded in enterprise knowledge for high-accuracy task completion.

• AI Model & Tool Integration: Develop and fine-tune LLMs and integrate them with internal APIs and third-party SaaS tools to enable autonomous action.

• Scalable Infrastructure: Firm understanding of cloud-based environments (AWS, Azure, GCP) in order to support the high-concurrency demands of enterprise agents.

• Lifecycle Management: Oversee the training, deployment, and performance optimization of agents, ensuring they remain secure, reliable, and compliant.

• Technical Leadership: Act as a domain expert on the Elastic Stack, making technical recommendations that push the boundaries of AI-driven productivity.

• Documentation: Maintain comprehensive documentation of AI workflows, cloud infrastructure, and deployment processes.

• Security: Implement standards for security and data privacy to protect sensitive information and ensure compliance with relevant regulations.

Requirements

• 3-5 years of work experience in a relevant field.

• Minimum 1 year experience building with the Elastic Stack.

• Knowledge of Elasticsearch Relevance Engine (ESRE), Jina AI, and advanced RAG patterns is critical.

• Proven success in delivering independent GenAI projects, specifically those involving autonomous task completion or complex workflow automation.

• Agentic Frameworks: Familiarity with LangGraph, LangChain, and LangSmith for building and debugging multi-agent systems.

• Expertise in Enterprise Agentic & Workflow Platforms: Deep familiarity with leading agentic AI and workflow automation platforms (such as Microsoft Copilot Studio, Salesforce Agentforce, ServiceNow AI Agents).

• Market Trend Integration: Proven ability to apply emerging market trends,such as Multi-Agent Orchestration and Model Context Protocol (MCP),to build high-impact, cost-optimized solutions that scale across the enterprise.

• Programming: Experience with Python or TypeScript for backend logic and agent orchestration.

• Cloud & Orchestration: Familiarity with Kubernetes (Operators/Controllers), Docker, and Terraform for automated deployment.

• Model Expertise: Hands-on experience with LLM providers.

Bonus Points

• Bachelor’s or Master’s degree in Computer Science or a related engineering field.

• Strong communication skills with the ability to translate business requirements into technical agent architectures.

• A commitment to Ethical AI and responsible development practices.

• Experience with containerization and orchestration (e.g., Docker, Kubernetes).

• Knowledge of DevOps practices for model deployment and automation.

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As the company behind the popular open-source projects , Elasticsearch, Kibana, Logstash, and Beats , we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots.

Responsibilities

• Agentic Strategy & Design: Invent and implement sophisticated agentic workflows that use reasoning and tools to complete end-to-end business processes.
• Enterprise Grounding: Apply Retrieval Augmented Generation (RAG) and the Elasticsearch Relevance Engine (ESRE) to ensure agents are deeply grounded in enterprise knowledge for high-accuracy task completion.
• AI Model & Tool Integration: Develop and fine-tune LLMs and integrate them with internal APIs and third-party SaaS tools to enable autonomous action.
• Scalable Infrastructure: Firm understanding of cloud-based environments (AWS, Azure, GCP) in order to support the high-concurrency demands of enterprise agents.
• Lifecycle Management: Oversee the training, deployment, and performance optimization of agents, ensuring they remain secure, reliable, and compliant.
• Technical Leadership: Act as a domain expert on the Elastic Stack, making technical recommendations that push the boundaries of AI-driven productivity.
• Documentation: Maintain comprehensive documentation of AI workflows, cloud infrastructure, and deployment processes.
• Security: Implement standards for security and data privacy to protect sensitive information and ensure compliance with relevant regulations.

Requirements

• 3-5 years of work experience in a relevant field.
• Minimum 1 year experience building with the Elastic Stack.
• Knowledge of Elasticsearch Relevance Engine (ESRE), Jina AI, and advanced RAG patterns is critical.
• Proven success in delivering independent GenAI projects, specifically those involving autonomous task completion or complex workflow automation.
• Agentic Frameworks: Familiarity with LangGraph, LangChain, and LangSmith for building and debugging multi-agent systems.
• Expertise in Enterprise Agentic & Workflow Platforms: Deep familiarity with leading agentic AI and workflow automation platforms (such as Microsoft Copilot Studio, Salesforce Agentforce, ServiceNow AI Agents.)
• Market Trend Integration: Proven ability to apply emerging market trends,such as Multi-Agent Orchestration and Model Context Protocol (MCP),to build high-impact, cost-optimized solutions that scale across the enterprise.
• Programming: Experience with Python or TypeScript for backend logic and agent orchestration.
• Cloud & Orchestration: Familiarity with Kubernetes (Operators/Controllers), Docker, and Terraform for automated deployment.
• Model Expertise: Hands-on experience with LLM providers.

Bonus Points

• Bachelor’s or Master’s degree in Computer Science or a related engineering field.
• Strong communication skills with the ability to translate business requirements into technical agent architectures.
• A commitment to Ethical AI and responsible development practices.
• Experience with containerization and orchestration (e.g., Docker, Kubernetes).
• Knowledge of DevOps practices for model deployment and automation.

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This role ensures that support operations run efficiently, incidents are resolved quickly, and the team is equipped with the skills, tools, and processes needed to support a modern enterprise environment.

The ideal candidate is a hands-on leader who excels at mentoring technicians, improving workflows, managing ticket queues, and driving continuous improvement across the end-user support ecosystem.

This position may be based in San Diego, CA; Dallas, TX; or Washington, D.C.

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You are a passionate and experienced network professional with a proven track record of driving reliability, automation, and operational excellence in large-scale environments. You thrive in dynamic, collaborative settings and bring a data-driven mindset to every challenge.

Your expertise spans both campus and data center networks, and you're adept at integrating cutting-edge SRE principles with robust network engineering practices. You are comfortable navigating complex, multi-vendor environments and have a deep familiarity with cloud networking in AWS, Azure, or GCP.

You continually seek opportunities to automate, optimize, and innovate, leveraging tools like Python, Ansible, and AI-driven platforms to reduce manual toil and enhance system resilience. You are an advocate for observability and performance metrics, and you are skilled at implementing monitoring solutions that deliver actionable insights.

Your problem-solving abilities are matched by your commitment to continuous improvement, and you excel at leading incident investigations and root-cause analyses. You value diversity and inclusion, recognizing that the best solutions come from a variety of perspectives and experiences.

Your communication skills enable you to build strong partnerships across cross-functional teams, and you are eager to mentor others and share your knowledge. Above all, you are motivated by the opportunity to make a meaningful impact,both within Synopsys and across the broader technology landscape.

Champion automation initiatives that significantly reduce operational toil, enhance reliability, and boost efficiency at scale.

Own and evolve the observability strategy,driving improvements in monitoring, alerting, logging, and telemetry across multiple teams.

Identify and implement operational improvements, partnering with teams to ensure scalable, sustainable excellence.

Design and build automated operations and maintenance platforms to minimize manual intervention and maximize system performance and resiliency.

Apply deep technical judgment to proactively prevent incidents and lead complex production investigations and root-cause analyses.

Measure and optimize system performance, anticipating customer needs and innovating to continuously improve network capabilities.

Collaborate with cross-functional stakeholders to deliver impactful enhancements to network reliability and scalability.

Leverage AI tools and technologies for process automation and workflow optimization.

Drive Synopsys' network reliability to new heights, ensuring seamless connectivity for global operations and customers.

Enable rapid incident response and recovery, minimizing downtime and safeguarding mission-critical services.

Advance automation and infrastructure-as-code practices, setting new standards for efficiency and operational excellence.

Elevate the observability and performance monitoring capabilities across the network stack, empowering data-driven decision-making.

Foster cross-team collaboration, sharing best practices and mentoring peers to build a culture of reliability and innovation.

Contribute to the continuous evolution of Synopsys' network architecture, supporting future growth and technological advancement.

Shape the adoption of AI-assisted workflows and advanced analytics for proactive network management.

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Key Responsibilities:

• Collaborate with business and technical teams to gather and document requirements for ServiceNow enhancements and new modules.
• Analyze and optimize existing workflows, forms, and processes to improve efficiency and usability.
• Translate business needs into functional specifications and work closely with developers to implement solutions.
• Support configuration and maintenance of core ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
• Lead user acceptance testing (UAT), training, and documentation efforts for new features and releases.
• Monitor platform performance and usage, identifying opportunities for automation and optimization.
• Act as a subject matter expert and mentor for junior analysts and ServiceNow users.
• Participate in governance and roadmap planning for ServiceNow platform evolution.

Requirements:

• Bachelor’s degree in Information Systems, Business Administration, or related field (or equivalent work experience).
• 5+ years of experience working with the ServiceNow platform in an analyst or administrator role.
• Strong knowledge of ITSM processes and ITIL framework.
• Experience with ServiceNow reporting, dashboards, and performance analytics.
• Familiarity with Flow Designer, Business Rules, and basic scripting is a plus.
• Excellent analytical, communication, and stakeholder management skills.
• ServiceNow Certified System Administrator (CSA) required; additional certifications (e.g., CIS-ITSM, CAD) preferred.

Benefits:

• Competitive compensation and benefits package:
  • Competitive salary and performance-based bonuses
  • Comprehensive benefits package
  • Career development and training opportunities
  • Flexible work arrangements (remote and/or office-based)
  • Dynamic and inclusive work culture within a globally renowned group
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development

Note: Benefits differ based on employee level.

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Key Responsibilities:

• Collaborate with business and technical teams to gather and document requirements for ServiceNow enhancements and new modules.
• Analyze and optimize existing workflows, forms, and processes to improve efficiency and usability.
• Translate business needs into functional specifications and work closely with developers to implement solutions.
• Support configuration and maintenance of core ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
• Lead user acceptance testing (UAT), training, and documentation efforts for new features and releases.
• Monitor platform performance and usage, identifying opportunities for automation and optimization.
• Act as a subject matter expert and mentor for junior analysts and ServiceNow users.
• Participate in governance and roadmap planning for ServiceNow platform evolution.

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Responsibilities

• Use AI tools, including Microsoft Copilot, to accelerate the analysis, documentation, and visualization of current-state processes.
• Design simplified future-state workflows that integrate AI-assisted steps, digital enablement, and automation potential.
• Serve as a consultative resource to departments seeking to streamline their operations.
• Help business units identify opportunities to improve workflows using Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, and Power BI.
• Translate business needs into conceptual solution outlines and value cases for teams who will implement them.

Process Analysis & Documentation

• Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations.
• Analyze ticket data, performance trends, and workflow metrics to identify high-value opportunities for optimization and automation.
• Maintain clear, accurate, and AI-enhanced process documentation.
• Use Lean, Six Sigma, and continuous improvement frameworks, augmented by AI insights, to redesign workflows.
• Ensure changes adhere to ITIL best practices and operational readiness.
• Define KPIs and success criteria for each improvement.
• Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas.

Requirements

• Experience working in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.
• Experience supporting or enabling AI and automation initiatives.
• Expertise in process mapping, workflow analysis, and journey mapping.
• Experience with Lean, Six Sigma, and other platforms for continuous improvement methodologies.
• Functional understanding of Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft 365 productivity tools, ServiceNow, or Jira Service Management.
• Ability to analyze operational performance using Excel or Power BI.
• Excellent facilitator and communicator.
• Strong influencing and consultative skills.

Benefits

This position comes with a competitive compensation and benefits package, including a competitive salary, comprehensive benefits, home office model, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training & development opportunities.

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You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.

You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.

Key Responsibilities & Capabilities

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Requirements

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Benefits

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.

Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.

We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.

As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.

This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.

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We are seeking an experienced Principal Third Party Risk Management (TPRM) Consultant to lead and shape our Third Party Risk and GRC services within the cyber security consultancy. This is a senior leadership role responsible for driving strategy, managing complex client engagements, and delivering enterprise-scale TPRM and GRC programmes across multiple industries. As a subject matter expert in Third Party Risk Management, Governance, Risk & Compliance (GRC) and vendor risk frameworks, you will design, implement, and operate robust third-party risk management frameworks that align with regulatory, security, and business requirements. You will act as a trusted advisor to clients, lead large transformation initiatives, manage teams, and ensure high-quality delivery of risk, compliance, and assurance services.

Key Responsibilities:

·       TPRM Proposals & Strategy: Lead the development of TPRM and GRC proposals, defining scope, delivery models, governance structures, and operating models and design enterprise-level Third Party Risk Management strategies aligned with regulatory, operational, and cyber risk requirements.

·       Client Engagement Leadership: Lead and manage complex client engagements in Third Party Risk Management, vendor risk, and GRC and act as engagement lead and trusted advisor for executive stakeholders (CISO, CRO, Risk, Compliance, Procurement, Legal). In addition to that ensure successful delivery of TPRM services including assessments, frameworks, tooling, and operationalisation.

·       Security Assessment & Audit Leadership: Lead third-party security assessments, audits, and assurance activities and define assessment methodologies, risk scoring models, control frameworks, and reporting structures as well as oversee supplier due diligence, onboarding risk processes, and continuous monitoring programmes.

·       Technical & Methodological Authority: Serve as subject matter expert for TPRM, GRC platforms, and vendor risk methodologies and provide leadership in the use of GRC and TPRM tooling (e.g. OneTrust, Archer, ServiceNow GRC, similar platforms).

·       Project, Delivery & Programme Leadership: Act as Project Manager, Delivery Lead, and Programme Lead for large-scale TPRM initiatives and manage multi-stream delivery, dependencies, risks, and stakeholder alignment.

·       Team Leadership & Management: Lead, mentor, and develop a team of consultants (up to 5 direct reports) and build high-performing delivery teams and ensure capability development in TPRM and GRC.

·       Risk & Compliance Management: Identify, assess, and manage third-party risks across cyber, operational, regulatory, and reputational domains and advise clients on risk treatment strategies, remediation plans, and control improvements.

·       Continuous Improvement & Innovation: Drive continuous improvement in TPRM methodologies, delivery models, and service offerings and stay current with regulatory developments, emerging risks, and industry best practices in third-party risk and supply chain security.

Requirements

Essential Skills and Experience:

·       Extensive experience in Third Party Risk Management (TPRM) and Governance, Risk & Compliance (GRC) at enterprise level.

·       Strong background as Security Assessor, Auditor, and Risk Consultant.

·       Proven experience leading TPRM, vendor risk, and supplier assurance programmes.

·       Experience acting as Project Manager, Delivery Lead, and Programme Lead for complex engagements.

·       Hands-on experience with GRC / TPRM platforms, ideally including OneTrust.

·       Ability to design and implement third-party risk frameworks, policies, and governance models.

·       Strong stakeholder management skills at executive and board level.

·       Proven people management experience, including team leadership and mentoring.

·       Ability to balance security, risk, compliance, and business enablement.

Qualifications:

·       Minimum 10 years of experience in cyber security, risk management, GRC, audit, or related domains.

·       CISA (Certified Information Systems Auditor) strongly preferred.

·       Lead Auditor certification (e.g. ISO 27001 Lead Auditor) highly desirable.

·       Additional certifications such as CISM, CRISC, CISSP are an advantage.

·       Experience working across multiple industries (e.g. Financial Services, Healthcare, Critical Infrastructure, Government, Technology).

·       Experience with regulatory-driven environments and compliance-led transformation programmes.

_Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please_ _apply now._

Benefits

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.  We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!

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We are seeking a highly skilled and experienced HCM Cloud Transformation Consultant to join a dynamic programme team driving a large-scale Human Capital Management (HCM) cloud transformation initiative. In this role, you will be part of a team focusing on HCM innovation and NextGen AI powered Hire to Retire Solutions in pursuit of enabling world-class workforce operations and experiences. You will guide our clients through HR Transformation, process redesign and change leveraging HR technology to create an impact on business outcomes.

More specifically, the responsibilities of this role include:

• End-to-end delivery of HCM cloud transformation projects

• Collaboration with stakeholders across the business functions to define requirements and ensure alignment with strategic goals

• Providing expert guidance on HCM cloud capabilities, configuration, and best practices

• Driving continuous improvement and innovation in HR processes through both reimagined design experience as well as latest technology

• Managed large cloud HCM Transformation for global and complex organisations across multiple country and multiple module rollouts

• HR IT Landscape Design; HR Cloud Vendor Selection; HR Cloud Readiness Assessment; HR Cloud Operations & Support Model Design

• Deliver HR TOM and experience-driven HR Process Design including AI Accelerators as part of our HR Cloud implementations (AI in HR Strategy & Use Case Design)

• Provide HR Cloud-based Workforce Transformation Advisory from Talent Marketplace solutioning via skill-based organization towards Learning Agility, Upskilling and Reskilling initiatives.

• Facilitate HR workshops and craft insightful presentations, providing actionable recommendations.

• Contribute to practice development and pre-sales activities to further develop our service offerings, proposals and go-to-market initiatives.

• Lead teams, fostering an environment of continuous learning and growth.

We are looking for a professional with robust consulting background or business and/or corporate experience in HR (IT) Transformation, HR Cloud Advisory and Hire-to-Retire HXM Technologies gained in in-house role, preferably in large-scale international environments. The ideal candidate should be able to demonstrate experience and knowledge in at least one of the following areas:

• Have a broad business skill set including stakeholder management, problem-solving, and resilience
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Be experienced in stakeholder management, executive-level facilitation and leading transformation / change initiatives.
• Have deep understanding of core consulting capabilities (eg. delivery excellence, pre-sales/proposal shaping, and coaching junior teams
• Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel
• Domain expertise in HR employee lifecycle H2R, including HR process design, creation of formal process documentation and detailed process maps.
• Translation of employee experience needs into business requirements to drive digital and AI-empowered HR platforms deployment
• Knowledge and experience in implementing Oracle HCM Cloud as well as HR Ticketing / Workflow Management Tools (e.g. ServiceNow HRSD, Salesforce).
• Managing vendor relationships and technology selection processes.
• In-depth knowledge and ability to design and optimize HR Operating Models
• Ability for conducting HR & HR IT workshops and subsequently creating recommendation reports, thought leadership and transformation roadmaps.
• Strong facilitation, communication, and problem-solving abilities.
• Ability to lead project teams and mentor junior consultants.
• Demonstrable experience in developing proposals and offerings, either for internal or external clients.
• Contribution to practice development, including go-to-market strategies and developing others.

To qualify for the role, you must have:

• Proven track record in delivering HCM cloud transformation programmes (minimum 5-6 years for senior consultants and 8-10 years for Principals).

• Strong understanding of digital transformation principles and best practices.

• Experience with key HCM platforms such as Oracle cloud HCM, Workday, SuccessFactors, ServiceNow HRSD, and knowledge of latest HR tech trends.

• Understanding of NextGen HR, AI/GenAI in HR, skills intelligence, and future workforce design

• HR Product- and HR Cloud Module based knowledge in areas such as Core HR, Performance Management, Talent Development, Succession Planning, Recruiting & Onboarding, Learning Management, Job Architecture Design & Skills Management, People Analytics, Time & Attendance, Total Rewards & Payroll etc.

• Excellent stakeholder management and communication skills.

• Experience in agile and waterfall delivery methodologies.

• Relevant certifications in HCM platforms (preferred)

• In-depth understanding of H2R cycle

• HR Cloud module-related knowledge & certifications

• Practical knowledge of AI, GenAI and automation tools transforming HR processes.

• Expertise in managing complex and multi-regional projects.

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

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Responsibilities

• Use AI tools, including Microsoft Copilot, to accelerate the analysis, documentation, and visualization of current-state processes.
• Design simplified future-state workflows that integrate AI-assisted steps, digital enablement, and automation potential.
• Serve as a consultative resource to departments seeking to streamline their operations.
• Help business units identify opportunities to improve workflows using Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, and Power BI.
• Translate business needs into conceptual solution outlines and value cases for teams who will implement them.

Process Analysis & Documentation

• Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations.
• Analyze ticket data, performance trends, and workflow metrics to identify high-value opportunities for optimization and automation.
• Maintain clear, accurate, and AI-enhanced process documentation.
• Use Lean, Six Sigma, and continuous improvement frameworks, augmented by AI insights, to redesign workflows.
• Ensure changes adhere to ITIL best practices and operational readiness.
• Define KPIs and success criteria for each improvement.
• Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas.

Requirements

• Experience working in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.
• Experience supporting or enabling AI and automation initiatives.
• Expertise in process mapping, workflow analysis, and journey mapping.
• Experience with Lean, Six Sigma, and other platforms for continuous improvement methodologies.
• Functional understanding of Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft 365 productivity tools, ServiceNow, or Jira Service Management.
• Ability to analyze operational performance using Excel or Power BI.
• Excellent facilitator and communicator.
• Strong influencing and consultative skills.

Benefits

This position comes with a competitive compensation and benefits package, including a competitive salary, comprehensive benefits, home office model, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training & development opportunities.

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As a Digital Operations & Service Management Consultant, you will advise clients on designing, evolving, and operating modern IT and Digital operating models in response to AI adoption, cloud transformation, cyber resilience, and complex service ecosystems.

You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.

You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.

Key Responsibilities & Capabilities

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Requirements

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Benefits

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.

Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.

We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.

As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.

This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.

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You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.

You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.

Key Responsibilities & Capabilities

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Requirements

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Benefits

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.

Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.

We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.

As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.

This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.

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Senior Specialist, PE Operations is an individual contributor role that reports to the Manager, Workday Solutions in People Services. This is a hybrid role with at least three days per week in the office where you will collaborate with colleagues across multiple countries and time zones. This role may involve occasional virtual meetings outside standard hours to support global teams.

Responsibilities

• Ensure PE processes are consistent, and compliant with company policies and local regulations.
• Implement structured knowledge transfer across global teams.
• Lead the transition of work from People Partners and Centres of Expertise to People Services or Shared Services teams.
• Follow established playbooks, quality assure documentation and ensure all transitions meet governance and data security standards.
• Participate in projects to re-engineer and automate end-to-end PE processes such as onboarding and data management for enhanced scalability and efficiency.
• Facilitate workshops, communicate transformation goals, and help teams adopt new ways of working.
• Identify opportunities for automation or AI-driven improvements.
• Partner with the People Services Automation team to design and implement solutions that enhance efficiency for employees and managers.
• Execute key operational tasks including compliance checks, process reviews, and audits.
• Build strong relationships with regional and global stakeholders.
• Provide leadership in collaboration with global and regional teams to support ongoing transformation and continuous improvement.

Qualifications

• 5+ years of experience in HR, People Operations, or Shared Services environments.
• Experience transitioning work into Shared Services or Service Centers.
• Strong understanding of HR operational processes and governance models.
• Excellent stakeholder management skills.
• Experience working with HR tools such as Workday and ServiceNow.
• English fluency is required for communication with global teams.
• Mandarin and/or Korean proficiency is preferred, as this role will support processes and stakeholders in China and Korea.

Benefits

Electronic Arts adopts a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.

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At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry.

Job Purpose

This role serves as the technical lead for supporting, integrating and optimizing ServiceNow (SPM) and Adobe Workfront to enable end-to-end demand, portfolio, and work execution workflows. You will design, build, and maintain custom automation, integrations, and platform capabilities that connect strategy to delivery.

How You Make an Impact (Job Accountabilities)

You will be the technical backbone that connects strategy, demand, and delivery across the enterprise. By owning and evolving the integration between ServiceNow (SPM) and Adobe Workfront, you will eliminate manual handoffs, reduce friction between teams, and create transparent, end-to-end workflows that leadership can trust.

In this role, you will:

• Enable better decisions by designing integrated solutions that provide real-time visibility into demand, capacity, priorities, and execution.
• Increase operational efficiency by automating workflows and reducing duplication, rework, and tool fragmentation across platforms.
• Raise platform maturity by defining integration standards, architectural patterns, and best practices that scale globally.
• Translate complexity into clarity by partnering closely with IT and business stakeholders to turn requirements into reliable, maintainable solutions.
• Future-proof delivery workflows by building flexible, extensible integrations that can adapt as business needs and tools evolve.
• Own the ServiceNow–Workfront integration architecture
• Act as technical decision-maker for cross-platform workflow design

What You Bring to the Role (Job Qualifications / Education / Skills / Requirements / Capabilities)

• Technical skills:
• 8+ years of combined experience with ServiceNow and Adobe Workfront platforms on developer expert level.
• Service-Now Certifications in:
• ServiceNow System Administrator
• ServiceNow Certified developer
• ServiceNow SPM
• Adobe certifications in:
• Adobe Workfront group administrator
• Adobe Workfront Fusion administrator
• Adobe Workfront Core Developer Expert
• Proficiency in JavaScript, Glide API, UI Policies, and Business Rules for ServiceNow
• Hands-on experience with Workfront Fusion, templates, forms, integrations and report configuration
• Experience with REST APIs, JSON, and third-party system integrations (ebond)
• Strong agile background
• Organizational skills:
• Solid understanding of business process design and workflow optimization
• Ability to translate complex requirements into practical solutions
• Strong communication skills with both technical and non-technical stakeholders including executive leaders.

Competencies Desired

• Additional Service-Now module certifications and experience are a plus:
• ITOM, BCM, TPRM, PRM
• CSDM 5.0

Working Conditions / Physical Requirements / Travel Requirements

• Working Conditions / Physical Requirements: hybrid
• Travel Requirements: 10%

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Responsibilities

TCPWave DDI Engineering

• Design, deploy, and manage TCPWave DDI infrastructure (DNS, DHCP, IPAM).
• Migrate legacy DDI platforms (e.g., Nokia QIP) to TCPWave.
• Configure DNS views, zones, forwarders, RPZ, and DNSSEC.
• Manage DHCP scopes, failover configurations, and IP allocation strategies.
• Maintain IPAM structure, network containers, VRFs, VLAN mappings.

DNS Architecture & Security

• Manage internal and external DNS (authoritative & recursive).
• Implement DNS security controls (RPZ, DNS logging, DDoS protection).
• Integrate with security platforms such as:
• Cisco Umbrella
• Splunk
• Monitor DNS performance and mitigate DNS-based attacks.

Automation & API Integration

• Develop automation workflows using TCPWave REST APIs.
• Integrate DDI with:
• ServiceNow (ITSM integration)
• CI/CD pipelines
• Ansible / Python automation
• Enable self-service IP provisioning.
• Automate DNS record lifecycle management.

Operations & Support (24x7 Model)

• Provide L2/L3 support for DDI incidents.
• Troubleshoot DNS resolution failures, DHCP conflicts, IP allocation issues.
• Participate in change management and release governance.
• Ensure compliance with ISO standards and internal audit controls.

High Availability & Performance

• Design HA architecture for DNS/DHCP clusters.
• Ensure disaster recovery readiness and replication strategies.
• Conduct capacity planning and performance tuning.
• Monitor DNS query trends and anomaly detection

Qualifications

• 5–10 years in DNS/DHCP/IPAM engineering
• 3+ years hands-on TCPWave experience
• Bachelor’s degree in Computer Science / IT / Engineering (preferred)
• Relevant certifications (Linux, DNS, Network, Security) are a plus

Job Info

• Job Identification: 59688
• Job Category: Enterprise Technology
• Posting Date: 03/06/2026, 05:57 AM
• Apply Before: 03/12/2026, 02:30 PM
• Degree Level: Bachelor's Degree or equivalent
• Job Schedule: Full time
• Locations: 15 Plot No 13, Chennai, TN, 600119, IN (Hybrid)
• Preferred Degree: Bachelor Degree
• Remote: Yes

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Responsibilities ---------------

SharePoint Revamp

Lead the redesign and update of our SharePoint pages to improve usability, functionality, and alignment with our communications objectives.

ServiceNow Integration

Collaborate on the integration of ServiceNow with our existing systems, developing a user-friendly intranet-style portal that supports employee engagement and communication.

Tool and Technology Focus

Utilize technical expertise to enhance our communication platforms, ensuring that tools like SharePoint and ServiceNow are effectively leveraged to meet team goals.

Collaboration

Work closely with the Communications and Engagement team to ensure that all technical solutions are aligned with broader team strategies and goals.

Training and Support

Provide training and support to team members on using SharePoint and ServiceNow tools, ensuring smooth adoption and ongoing use.

Qualifications ------------

• Technical Skills: Proficiency in SharePoint design and customization, experience with ServiceNow, and a strong understanding of integrating these tools.
• Communications Background: Previous experience in a communications or engagement role, with the ability to translate technical solutions into impactful communication strategies.
• Problem-Solving Ability: Strong problem-solving skills, with the ability to troubleshoot and provide solutions for technical challenges.
• Team Player: Ability to work collaboratively with both technical and non-technical team members.

Preferred Experience ------------------

• Experience with other enterprise communication tools.
• Previous experience in a similar role within a corporate environment.
• Knowledge of intranet best practices and employee engagement strategies.

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You will be responsible for maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB). This includes overseeing data governance, defining the structure of the configuration management system, such as identifying Configuration Items (CIs), establishing naming standards, defining relationships, and supervising mapping and discovery activities. Your role will be critical in improving incident and problem management, streamlining change processes, optimising asset utilisation, mitigating risks, and aligning IT infrastructure with strategic business goals.

Key Responsibilities

1. Ensure accurate CMDB development, implementation, and maintenance to support IT service management processes.

2. Lead, educate, and mentor critical stakeholders on developing and maintaining configuration management services, concepts, policies, and procedures to deliver accurate reporting and metrics as needed.

3. Provide advice and support during system deployments to ensure that change impacts across configuration items are understood and managed.

4. Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives.

Requirements

Required Skills and Experience

• 5+ years of proven experience in managing a CMDB in ServiceNow.

• Experience building CMDB in the technology industry or within technical groups within a large, global organisation.

• Experience with ServiceNow configuration management and Service Mapping.

• A strong understanding of IT infrastructure and data management principles.

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Benefits

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement

• Family Care Leave

• Enhanced Sick Leave

• Training Opportunity

• Flexi Benefits

• Employee Share Purchase Plan

• Comprehensive Medical Insurance Coverage inclusive of Dental

• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental, and emotional wellbeing.

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This is an excellent opportunity for a Support Bar Analyst (IT Help Desk) with excellent communication and leadership skills, looking to make an impact within a fast-paced and dynamic environment. The role reports to the Head of Local Support and involves working closely with colleagues in other offices to deliver a seamless service to our users.

Responsibilities:

• Act as front-line support for local and/or time zone-based employees
• Serve as the main point of contact for our customers via email, walk-ups, and chat support
• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services
• Utilize relevant software and databases to effectively diagnose, track, and resolve customer issues and address complaints
• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution
• Collaborate with other teams to identify and resolve technical issues
• Stay up-to-date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows
• Identify and escalate issues requiring urgent attention to the appropriate parties
• Ensure SLAs are met and that our internal users are provided with an exceptional user experience
• Ensure that all IT assets in the local office are managed and maintained to a high standard
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management

Requirements:

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment
• Strong knowledge of first and second-line support operations
• Desirable knowledge of ServiceNow and industry trends
• Excellent relationship-building skills
• Ability to work in a matrix management environment
• Proven work experience in a customer service or Helpdesk role
• Excellent communication and active listening skills with a customer-first mindset
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively
• Ability to learn quickly and adapt to new software applications and technologies
• Excellent problem-solving skills
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders

Skills and experience desired:

• Manage the deployment, configuration, and maintenance of mobile devices, including tablets, smartphones, consoles, Meeting Room solutions (Intune, Autopilot, EMS, MDM, VDI)
• Manage the deployment, configuration, and maintenance of user peripherals
• Provide 3rd-line support for mobility applications to team members, customers
• Helping Keywords gain compliance in Local and global standards (ISO 27001, Cyber Essentials Plus)
• Collaborate with other stakeholders to ensure application security and data privacy are maintained
• Evaluate emerging technologies and provide recommendations for improving mobility services by closely working with OEMs and Vendors
• Develop and maintain technical documentation related to mobility solutions, providing training where needed to other departments on mobility solutions
• Basic knowledge of ITIL process

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Responsibilities

• Act as front line support for local and/or time zone based employees.
• Serve as the main point of contact for our customers via email, walk ups, and chat support.
• Respond promptly and professionally to customer inquiries and troubleshoot issues related to our products and services.
• Utilize relevant software and databases to effectively diagnose, track and resolve customer issues and address complaints.
• Maintain accurate records, including call logs and ticketing systems, to track customer interactions and issue resolution.
• Collaborate with other teams to identify and resolve technical issues.
• Stay up to date with industry trends and provide input on continuous improvement to the Helpdesk and customer service workflows.
• Identify and escalate issues requiring urgent attention to the appropriate parties.
• Ensure SLAs are met and that our internal users are provided with an exceptional user experience.
• Ensure that all IT assets in the local office are managed and maintained to a high standard.
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.
• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organisation.

Requirements

• Global experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Strong Active Directory and Google Workspace Knowledge is required.
• Strong knowledge of first and second line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Proven work experience in a customer service or Helpdesk role.
• Excellent communication and active listening skills with a customer-first mindset.
• Ability to operate effectively in a dynamic, fast-paced environment and multitask effectively.
• Ability to learn quickly and adapt to new software applications and technologies.
• Excellent problem-solving and conflict resolution skills.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

Benefits

• Generous Paid Annual Leave – enjoy the time you need to recharge.
• Family Care Leave – support for your loved ones when it matters most.
• Enhanced Sick Leave – we care about your health and wellbeing.
• Training & Development Opportunities – grow your skills and career with us.
• Flexible Benefits Package – tailor your benefits to suit your lifestyle.
• Employee Assistance Programme (EAP) – confidential support for personal or work-related challenges affecting your wellbeing.
• Comprehensive Medical Insurance, including dental coverage.
• Welcome Pack for New Hires – a great start to your journey with us.

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The successful candidate will be responsible for overseeing the delivery of IT Support across our locations in a collaborative manner, whilst ensuring our team is providing an efficient and effective service to our internal users.

Responsibilities

• Create a location strategy for Support taking into consideration the need for 24/7 support that follows the sun.
• Drive an automation first, shift left mentality working across all IT teams.
• Align with the ITSM and ServiceNow teams to ensure standard ways of working and driving investment from the tool.
• Utilise Knowledge Management to drive forth automation.

Full scope of tasks including but not limited to:

• Manage and develop the local IT support teams, ensuring that all employees are trained and upskilled to deliver a professional IT support service to our internal users and adhere to ITIL standards where applicable.
• Manage all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.
• Collaborate with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.
• Collaborate with other IT teams to manage the delivery of IT projects, including new infrastructure, software and hardware.
• Deliver weekly and monthly metrics on support operations and incidents, including analysis of trends to identify opportunities for continuous improvement.
• Ensure that all IT assets in the local offices are managed and maintained to a high standard.
• Proactively manage relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.
• Provide regular progress reports to senior management and stakeholders
• Ensure compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.
• Collaborate with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

Requirements

• Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

Benefits

Keywords Studios values and encourages diversity in all its forms. We foster an inclusive environment and give special priority to the inclusion of people with disabilities, convinced that diversity enriches and strengthens us as a team. This is why a valid disability certificate will be highly valued.

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Responsibilities:

• Escalation and Support for Studios: Provide primary escalation support for IT issues and service requests for our 13 media and entertainment studios, ensuring that issues are resolved in a timely manner and information is communicated effectively in partnership with our global service delivery teams.
• Strategic Integration: Lead and manage the transition of studios to key enterprise IT initiatives, including:
  • Google Workplace: Encourage adoption and migration to Google Workplace and the use of AI tools for optimization.
  • ServiceNow: Supervise the adoption of ServiceNow to simplify IT service management and prioritize the adaptation of the catalog to encourage automation.
  • Asset Management (HAM): Manage the deployment of our new procurement for equipment and implement standardized protocols for equipment management.
  • Software Asset Management (SAM): Direct efforts to consolidate and optimize software to improve efficiency and reduce costs.
  • Integrated Management System and Workday: Guide studios through the integration and adoption of our new integrated management systems and Workday platforms for temporary workers.
• Change Management: Develop and execute detailed transition plans, create documentation, and organize training to facilitate the adoption of new systems and processes with minimal disruption to studio operations.
• Stakeholder Engagement: Build strong collaborative relationships with studio leadership and key personnel to understand their business needs and ensure that IT initiatives deliver value.

Requirements:

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• At least 5 years of experience in IT project management, service transition, or a similar role, preferably in a global organization.
• Proven experience in managing projects involving the large-scale adoption of new technologies (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Solid understanding of ITIL/ITSM principles and best practices.
• Any experience working in creative industries, such as media and entertainment or video games, is an asset.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits:

Our employees are our most valuable resource, and we strive to offer a competitive remuneration package, substantial benefits, a high level of job satisfaction, and a pleasant working environment.

Keywords International is committed to a strict equal opportunities policy. We aim to create a working environment that offers equal opportunities to all our current and potential employees. For the sake of readability, the masculine form may be used in this document, but it is addressed to candidates without distinction of gender.

Note to recruitment agencies: Please note that Keywords Studios will not consider unsolicited CVs or any form of contact from unauthorized third parties, including recruitment or placement agencies, unless a pre-existing and valid agreement has been concluded. Keywords Studios will not reimburse any costs incurred by unauthorized third parties.

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You will be responsible for managing the seamless onboarding of these studios onto strategic technology platforms and will act as their primary point of contact for IT escalations. The ideal candidate is a master of change management and stakeholder communication, capable of navigating the unique technical and cultural needs of creative studio environments while driving corporate IT standards.

Key Responsibilities

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

The base salary for this role is from CAD$55 to CAD$75 per hour, depending on your experience.

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We are seeking a highly organized and proactive IT Business Partner Manager to serve as the dedicated IT liaison for our Media & Entertainment (M&E) service line.

Key Responsibilities

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

The base salary for this role is from US$62 to US$87 per hour, depending on your experience.

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Responsibilities ---------------

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements ------------

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits --------

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

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As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.

Key Responsibilities

1. Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.

2. Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.

3. Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.

4. Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.

5. Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy

6. Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

Requirements

Required Skills and Experience

· 5+ years of current proven experience in implementing Knowledge Management strategies.

· Experience building KM programs in the technology industry or within technical groups within a large, global organization.

· Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.

· Proven experience in leading teams to deliver impact.

· Strong understanding of IT service management and ITIL framework.

· Proven experience in a ServiceNow environment.

Education

· Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field.

· Relevant certifications in knowledge management or ITIL are advantageous.

Benefits

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement

• Family Care Leave

• Enhanced Sick Leave

• Training Opportunity

• Flexi Benefits

• Employee Share Purchase Plan

• Comprehensive Medical Insurance Coverage inclusive of Dental

• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

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As a new role for Keywords Studios, you will be responsible for creating a location strategy for Support, driving an automation first, shift left mentality, and aligning with the ITSM and ServiceNow teams to ensure standard ways of working and driving investment from the tool.

Key responsibilities include:

• Managing and developing the local IT support teams to ensure that all employees are trained and upskilled to deliver a professional IT support service to our internal users and adhere to ITIL standards where applicable.
• Managing all local IT support operations to ensure that SLAs are met and that our internal users are provided with an exceptional user experience.
• Collaborating with global IT support teams to ensure global IT policies and standards are consistently implemented and measured.
• Collaborating with other IT teams to manage the delivery of IT projects, including new infrastructure, software and hardware.
• Delivering weekly and monthly metrics on support operations and incidents, including analysis of trends to identify opportunities for continuous improvement.
• Ensuring that all IT assets in the local offices are managed and maintained to a high standard.
• Proactively managing relationships with suppliers and partners ensuring service level agreements and contracts are maintained and renewed as required.
• Providing regular progress reports to senior management and stakeholders
• Ensuring compliance with all relevant regulations and legislation related to workplace services, health and safety, and environmental management.
• Collaborating with other senior leaders and stakeholders to build a strong culture of innovation, continuous improvement, and learning across the organization.

Requirements:

• Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

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