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Capgemini is seeking a highly skilled Senior ServiceNow Developer with strong hands-on expertise in designing, developing, and enhancing ServiceNow solutions for large-scale enterprise environments. This is an Individual Contributor role requiring deep technical capability, problem-solving skills, and collaboration with architects, business analysts, and cross-functional delivery teams.

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Key Responsibilities:

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ServiceNow Development & Customization

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Workflows & Portal Development

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Integrations & Platform Support

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Governance & Best Practices

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Requirements

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Benefits

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Capgemini is seeking a highly skilled Senior ServiceNow Developer with strong hands-on expertise in designing, developing, and enhancing ServiceNow solutions for large-scale enterprise environments. This is an Individual Contributor role requiring deep technical capability, problem-solving skills, and collaboration with architects, business analysts, and cross-functional delivery teams.

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The successful candidate will design, develop, and enhance ServiceNow applications and modules, including ITSM, ITOM, CMDB, and Service Catalog. They will also build and maintain business rules, client scripts, script includes, UI policies, UI actions, and ACLs. Additionally, they will build workflows using Flow Designer and Workflow Editor, configure and enhance Service Portal/Employee Center, implement integrations using REST, SOAP, MID Server, and IntegrationHub, and perform unit testing, defect fixing, and code optimization.

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The ideal candidate will have strong hands-on experience with ServiceNow development, proficiency in JavaScript, Glide APIs, and ServiceNow scripting, solid understanding of ITSM processes (Incident, Problem, Change, Request), experience with CMDB, Discovery, and Service Mapping, experience integrating ServiceNow using REST/SOAP, and working knowledge of Agile/Scrum methodologies.

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In addition to the technical requirements, the successful candidate will be a good communicator, able to collaborate effectively with cross-functional teams, and have a customer-focused approach.

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XML job scraping automation by YubHub

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Client Scripts

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ACLs (Access Controls)

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Integrations & Platform Support

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Perform unit testing, defect fixing, and code optimization.

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Support platform upgrades, feature enhancements, and L3 production issues.

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Governance & Best Practices

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Follow ServiceNow coding standards, platform best practices, and security guidelines.

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Collaborate closely with architects and product owners to ensure scalable and maintainable solutions.

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Requirements

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Required Experience:

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Experience: 5 years to 12 years

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Strong hands-on experience with ServiceNow development.

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Proficiency in JavaScript, Glide APIs, and ServiceNow scripting.

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Solid understanding of ITSM processes (Incident, Problem, Change, Request).

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Experience with CMDB, Discovery, and Service Mapping.

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Experience integrating ServiceNow using REST/SOAP.

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Working knowledge of Agile/Scrum methodologies.

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Experience in GRC

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Preferred Qualifications:

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ServiceNow certifications such as CSA (Certified System Administrator) and CAD (Certified Application Developer).

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Experience working in GCC or global delivery models.

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Exposure to Service Portal / Employee Center development.

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Good understanding of the Insurance domain.

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Benefits

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Competitive compensation and benefits package:

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