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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_93649800-a00"},"title":"Director of People Operations","description":"<p>The Director of People Operations is a strategic and hands-on leader responsible for building and optimizing the people technology ecosystem and operational infrastructure. Reporting to the Chief People Officer, this role focuses on the &#39;back-end&#39; engines that power an exceptional employee experience.</p>\n<p>You will ensure that every stage of the employee lifecycle, from the moment a contract is signed through offboarding, is supported by scalable systems, clean data, and compliant processes.</p>\n<p>Key responsibilities include:</p>\n<ul>\n<li>Systems Architecture &amp; Data Intelligence: Lead the evaluation, implementation, and integration of the HRIS, Performance Management, and Engagement tools to ensure a seamless flow of data across the employee lifecycle.</li>\n<li>Data Integrity &amp; Analytics: Act as the &#39;single source of truth&#39; for all people data. Serve as the custodian of people data, building automated dashboards and audit processes that allow the People team to track workforce trends and demographics with 100% accuracy.</li>\n<li>Process Automation: Identify manual bottlenecks in the employee experience and implement automated workflows to increase efficiency and reduce human error.</li>\n</ul>\n<p>Operational Excellence &amp; Lifecycle Management:</p>\n<ul>\n<li>Scaling Infrastructure: Build and document scalable operational processes related to internal transfers, promotions, leaves of absence, and offboarding, that can support a rapidly growing, distributed organization within a ticketing system (e.g. Service Now, Jira, etc.).</li>\n<li>Onboarding Integration: Partner with IT and Hiring Managers to manage the operational side of onboarding, ensuring new hires have the tools, access, and tribal knowledge to be productive on Day 1.</li>\n<li>Vendor Management: Manage relationships with third-party software and service providers. Manage a distributed workforce, including international compliance, PEO/EOR management, and regional employment law.</li>\n</ul>\n<p>Compliance &amp; Risk Management:</p>\n<ul>\n<li>Compliance Administration: Manage the technical distribution, version control, and mandatory acknowledgment workflows for all company policies and the Employee Handbook.</li>\n<li>Regulatory Record-keeping: Build the audit frameworks that ensure people practices (e.g., I-9 verification, labor law postings, and data privacy) meet federal, state, and local requirements.</li>\n<li>Data Privacy: Oversee the security and privacy of employee records, ensuring compliance with data protection regulations.</li>\n<li>Audit Readiness: Maintain &#39;audit-ready&#39; files and processes for employment eligibility (I-9s), labor posters, and mandatory training.</li>\n</ul>\n<p>Culture &amp; Experience Infrastructure:</p>\n<ul>\n<li>Feedback Loops: Administer employee engagement surveys and lifecycle touchpoints, providing the raw data and structural support for People Business Partners to drive cultural change.</li>\n<li>Internal Communications: Manage the &#39;People Portal&#39; or Intranet, ensuring employees have easy access to the policies and resources they need.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_93649800-a00","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Saronic Technologies","sameAs":"https://www.saronictechnologies.com/","logo":"https://logos.yubhub.co/saronictechnologies.com.png"},"x-apply-url":"https://jobs.lever.co/saronic/ef35dedd-5b74-4320-9273-31b3aa1ab37f","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["HRIS","Performance Management","Engagement tools","Data analytics","Process automation","Ticketing systems","Vendor management","Compliance administration","Regulatory record-keeping","Data privacy","Audit readiness","Employee engagement surveys","Internal communications"],"x-skills-preferred":["Lattice","Ashby","Workday","Service Now","Jira"],"datePosted":"2026-04-17T12:58:30.123Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}},"employmentType":"FULL_TIME","occupationalCategory":"HR","industry":"Technology","skills":"HRIS, Performance Management, Engagement tools, Data analytics, Process automation, Ticketing systems, Vendor management, Compliance administration, Regulatory record-keeping, Data privacy, Audit readiness, Employee engagement surveys, Internal communications, Lattice, Ashby, Workday, Service Now, Jira"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bdf866e3-cfc"},"title":"FBS Production Support Analyst","description":"<p><strong>Job Description</strong></p>\n<p>We are seeking a highly skilled FBS Production Support Analyst to join our team. As a key member of our organisation, you will be responsible for providing expert support to our customers, ensuring that their business applications are running smoothly and efficiently.</p>\n<p><strong>Essential Job Functions</strong></p>\n<ul>\n<li>Provides expertise in the design and functionality of business applications.</li>\n<li>Understands customers&#39; business processes and products and how best they can be supported by the application systems.</li>\n<li>Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.</li>\n<li>Performs quality review checks on project deliverables.</li>\n<li>Validates suppliers estimates.</li>\n<li>Performs impact analysis of application changes across various components, holding an end-to-end view of the system.</li>\n<li>Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality</li>\n<li>Specifies/recommends integration and parallel testing criteria</li>\n<li>Supports the implementation activities, troubleshooting system environmental issues, as required.</li>\n<li>Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost/benefit analysis, risk assessment, project scope, and development of a high-level plan.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>4 years of experience in application development/testing or business/system analysis role or 2 years as an Application SME Level I/Application Operations (production support).</li>\n<li>High school diploma or equivalent required. Bachelor&#39;s degree preferred or equivalent, relevant experience.</li>\n<li>High intermediate/Advanced English skills.</li>\n</ul>\n<p><strong>Software/Tool Skills</strong></p>\n<ul>\n<li>Dialogflow CX or Node.js experience - Must to have</li>\n<li>Node.js</li>\n<li>SQL</li>\n<li>JAVA</li>\n<li>Service Now, Dynatrace or Rally</li>\n<li>Guidewire Claim Center- Good to have</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Application architecture</li>\n<li>Integration</li>\n<li>REST web services</li>\n<li>Communication and leadership</li>\n</ul>\n<p><strong>Experience</strong></p>\n<ul>\n<li>Minimum: 1-3 years in relevant fields</li>\n<li>Preferred: 4-6 years</li>\n</ul>\n<p><strong>Education</strong></p>\n<ul>\n<li>Minimum: Bachelor&#39;s Degree in a relevant field.</li>\n</ul>\n<p><strong>Language</strong></p>\n<ul>\n<li>Fluent in English</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<p>This position comes with a competitive compensation and benefits package:</p>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p><strong>About Capgemini</strong></p>\n<p>Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group €22.5 billion in revenues in 2023.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bdf866e3-cfc","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/7NLMepsF84MgJV9j1KRR4K/hybrid-fbs-production-support-analyst-in-chennai-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Dialogflow CX","Node.js","SQL","JAVA","Service Now","Dynatrace","Rally","Guidewire Claim Center"],"x-skills-preferred":["Application architecture","Integration","REST web services","Communication and leadership"],"datePosted":"2026-03-09T17:00:27.170Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Bangalore"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Finance","skills":"Dialogflow CX, Node.js, SQL, JAVA, Service Now, Dynatrace, Rally, Guidewire Claim Center, Application architecture, Integration, REST web services, Communication and leadership"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_7309ff6b-6c7"},"title":"FBS IT Vendor Specialist","description":"<p>FBS – Farmer Business Services is part of Farmers operations. We build a global approach to identifying, recruiting, hiring, and retaining top talent. Our teams are equipped to thrive in today’s competitive marketplace.</p>\n<p>We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.</p>\n<p>This role develops, manages and maintains Client Group SLAs with our IT vendors. It assembles the MSLA components into appropriate customer facing services. Also produces regular reports to assess actual performance /availability of IT services against SLAs and reviews performance with key contacts.</p>\n<p><strong>Responsibilities</strong></p>\n<p>Develops and maintains customer facing SLAs regarding IT Services, working with various entities (Finance, Supplier, Business), as required</p>\n<p>Understands charging principles and explains detailed costs to the business throughput measures, produces reports to assess actual performance and availability of services against SLAs, and reviews results with key contacts</p>\n<p>Ensures the local SLA is kept up to date to meet changing requirements, understands the customer impact of new developments, and engages appropriate suppliers to meet the business needs; Conducts surveys, analyses customer satisfaction results, and initiates appropriate improvement programs</p>\n<p>Understands any business variation in operational demand and engages appropriate suppliers to meet business needs</p>\n<p>Engages with Program Managers to understand the customer impact of new developments and makes changes to SLAs as appropriate Produces the Service Agreements between legal entities, working with Finance, Legal and suppliers</p>\n<p>Explains detailed charges/costs to the business and understands charging principles Understands and implements business throughput measures Mentors/coaches lower-level staff</p>\n<p><strong>Requirements</strong></p>\n<p>4-6 years of experience in a similar role</p>\n<p>BS in Computer Science or similar</p>\n<p>Previous experience in Finance / Insurance / Healthcare / or Regulated industries (PLUS)</p>\n<p>Full English Fluency</p>\n<p>Experience in the IT Vendor in IT Role Area</p>\n<p>Internal Expense Report systems</p>\n<p>Soft Skills</p>\n<p>Planning and attention to detail</p>\n<p>Negotiation &amp; Communication</p>\n<p>Influence and driving conversation</p>\n<p>Technical Experience</p>\n<p>Quickbase (Desirable)</p>\n<p>Power Apps (Desirable)</p>\n<p>MS Office</p>\n<p>Service Now (Desirable)</p>\n<p>Power BI (Desirable)</p>\n<p><strong>Benefits</strong></p>\n<p>This position comes with a competitive compensation and benefits package.</p>\n<p>A competitive salary and performance-based bonuses.</p>\n<p>Comprehensive benefits package.</p>\n<p>Flexible work arrangements (remote and/or office-based).</p>\n<p>You will also enjoy a dynamic and inclusive work culture within a globally renowned group.</p>\n<p>Private Health Insurance.</p>\n<p>Paid Time Off.</p>\n<p>Training &amp; Development opportunities in partnership with renowned companies.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_7309ff6b-6c7","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/765vKq4Q4BiSPBjY9pQHxz/hybrid-fbs-it-vendor-specialist-in-bogot%C3%A1-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["IT Vendor","SLA Management","Charging Principles","Customer Satisfaction","Business Throughput Measures","MS Office","Quickbase","Power Apps","Service Now","Power BI"],"x-skills-preferred":["Negotiation","Communication","Influence","Driving Conversation"],"datePosted":"2026-03-09T17:00:21.696Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bogotá, Bogota, Colombia"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Finance","skills":"IT Vendor, SLA Management, Charging Principles, Customer Satisfaction, Business Throughput Measures, MS Office, Quickbase, Power Apps, Service Now, Power BI, Negotiation, Communication, Influence, Driving Conversation"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_926de4dc-65d"},"title":"FBS Production Support Analyst","description":"<p>Our client is seeking a FBS Production Support Analyst to join their team. As a FBS Production Support Analyst, you will provide expertise in the design and functionality of business applications, understand customers&#39; business processes and products, and review and validate technical designs for business applications.</p>\n<p><strong>Essential Job Functions</strong></p>\n<ul>\n<li>Provides expertise in the design and functionality of business applications.</li>\n<li>Understands customers&#39; business processes and products and how best they can be supported by the application systems.</li>\n<li>Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.</li>\n<li>Performs quality review checks on project deliverables.</li>\n<li>Validates suppliers estimates.</li>\n<li>Performs impact analysis of application changes across various components, holding an end-to-end view of the system.</li>\n<li>Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality</li>\n<li>Specifies/recommends integration and parallel testing criteria</li>\n<li>Supports the implementation activities, troubleshooting system environmental issues, as required.</li>\n<li>Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost/benefit analysis, risk assessment, project scope, and development of a high-level plan.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>4 years of experience in application development/testing or business/system analysis role or 2 years as an Application SME Level I/Application Operations (production support).</li>\n<li>High school diploma or equivalent required. Bachelor&#39;s degree preferred or equivalent, relevant experience.</li>\n<li>High intermediate/Advanced English skills.</li>\n</ul>\n<p><strong>Software/Tool Skills</strong></p>\n<ul>\n<li>Dialogflow CX or Node.js experience - Must to have</li>\n<li>Node.js</li>\n<li>SQL</li>\n<li>JAVA</li>\n<li>Service Now, Dynatrace or Rally</li>\n<li>Guidewire Claim Center- Good to have</li>\n</ul>\n<p><strong>Other Critical Skills</strong></p>\n<ul>\n<li>Application architecture</li>\n<li>Integration</li>\n<li>REST web services</li>\n<li>Communication and leadership</li>\n</ul>\n<p><strong>Experience:</strong></p>\n<ul>\n<li><strong>Minimum:</strong> 1-3 years in relevant fields</li>\n<li><strong>Preferred:</strong> 4-6 years</li>\n</ul>\n<p><strong>Education:</strong></p>\n<ul>\n<li><strong>Minimum:</strong> Bachelor&#39;s Degree in a relevant field.</li>\n</ul>\n<p><strong>Language :</strong> Fluent in English</p>\n<ul>\n<li><strong>Other Critical Skills</strong></li>\n</ul>\n<p>Application architecture - Intermediate</p>\n<p>Application Operations (Production Support)</p>\n<p>Integration - Intermediate</p>\n<p>Communication and leadership</p>\n<p>Collaboration - Intermediate</p>\n<p>Problem solving skills - Intermediate</p>\n<p><strong>Benefits</strong></p>\n<p>This position comes with a competitive compensation and benefits package:</p>\n<ol>\n<li>Competitive salary and performance-based bonuses</li>\n<li>Comprehensive benefits package</li>\n<li>Career development and training opportunities</li>\n<li>Flexible work arrangements (remote and/or office-based)</li>\n<li>Dynamic and inclusive work culture within a globally renowned group</li>\n<li>Private Health Insurance</li>\n<li>Pension Plan</li>\n<li>Paid Time Off</li>\n<li>Training &amp; Development</li>\n</ol>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_926de4dc-65d","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/jPADEMgiYbmkP91Vdsomdi/hybrid-fbs-production-support-analyst-in-bengaluru-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Dialogflow CX","Node.js","SQL","JAVA","Service Now","Dynatrace","Rally","Guidewire Claim Center"],"x-skills-preferred":["Application architecture","Integration","REST web services","Communication and leadership"],"datePosted":"2026-03-09T16:55:54.424Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Bangalore"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Finance","skills":"Dialogflow CX, Node.js, SQL, JAVA, Service Now, Dynatrace, Rally, Guidewire Claim Center, Application architecture, Integration, REST web services, Communication and leadership"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5edcc15f-559"},"title":"FBS IT Vendor Specialist","description":"<p>FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.</p>\n<p>This role develops, manages and maintains client group SLAs with our IT vendors that assemble the MSLA components into appropriate customer facing services. Also produces regular reports to assess actual performance /availability of IT services against SLAs and reviews performance with key contacts.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Develops and maintains customer facing SLAs regarding IT Services, working with various entities (Finance, Supplier, Business), as required</li>\n<li>Understands charging principles and explains detailed costs to the business throughput measures, produces reports to assess actual performance and availability of services against SLAs, and reviews results with key contacts</li>\n<li>Ensures the local SLA is kept up to date to meet changing requirements, understands the customer impact of new developments, and engages appropriate suppliers to meet the business needs</li>\n<li>Conducts surveys, analyses customer satisfaction results, and initiates appropriate improvement programs</li>\n<li>Understands any business variation in operational demand and engages appropriate suppliers to meet business needs</li>\n<li>Engages with Program Managers to understand the customer impact of new developments and makes changes to SLAs as appropriate</li>\n<li>Produces the Service Agreements between legal entities, working with Finance, Legal and suppliers</li>\n<li>Explains detailed charges/costs to the business and understands charging principles</li>\n<li>Understands and implements business throughput measures</li>\n<li>Mentors/coaches lower-level staff</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>4-6 years of experience in a similar role</li>\n<li>BS in Computer Science or similar</li>\n<li>Previous experience in Finance / Insurance / Healthcare / or Regulated industries (PLUS)</li>\n<li>Full English Fluency</li>\n<li>Experience in the IT Vendor in IT Role Area</li>\n<li>Internal Expense Report systems</li>\n</ul>\n<p><strong>Soft Skills:</strong></p>\n<ul>\n<li>Planning and attention to detail</li>\n<li>Negotiation &amp; Communication</li>\n<li>Influence and driving conversation</li>\n</ul>\n<p><strong>Technical Experience:</strong></p>\n<ul>\n<li>Quickbase (Desirable)</li>\n<li>Power Apps (Desirable)</li>\n<li>MS Office</li>\n<li>Service Now (Desirable)</li>\n<li>Power BI (Desirable)</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<p>This position comes with a competitive compensation and benefits package.</p>\n<ul>\n<li>A competitive salary and performance-based bonuses.</li>\n<li>Comprehensive benefits package.</li>\n<li>Flexible work arrangements (remote and/or office-based).</li>\n<li>You will also enjoy a dynamic and inclusive work culture within a globally renowned group.</li>\n<li>Private Health Insurance.</li>\n<li>Paid Time Off.</li>\n<li>Training &amp; Development opportunities in partnership with renowned companies.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_5edcc15f-559","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/twEE8MAmBjKZ1vvqxzVD8q/hybrid-fbs-it-vendor-specialist-in-mexico-city-at-capgemini","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["IT Vendor Management","SLA Management","Customer Service","Communication","Negotiation","Planning","Attention to detail","MS Office","Quickbase","Power Apps","Service Now","Power BI"],"x-skills-preferred":["ITIL","IT Service Management","Vendor Management"],"datePosted":"2026-03-09T16:54:48.421Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexico City"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Technology","skills":"IT Vendor Management, SLA Management, Customer Service, Communication, Negotiation, Planning, Attention to detail, MS Office, Quickbase, Power Apps, Service Now, Power BI, ITIL, IT Service Management, Vendor Management"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_26c5ed86-a38"},"title":"FBS Help Desk Analyst I","description":"<p>Our client is seeking a FBS Help Desk Analyst I to provide technical phone support for customers and conduct problem analysis for incidents involving moderately high complexity. The successful candidate will be responsible for providing basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support. They will also act as a representative of technical services to customers, initiating, escalating or resolving problem tickets and/or service requests.  ### Essential Job Functions  - Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support. - Acts as representative of technical services to its customers. Initiates, escalates or resolves problem tickets and/ or service requests. - Troubleshoots and resolves technical problems, escalates to support resources. - Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations. - Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s). - Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner. - Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources. - Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers. - Must be able to provide clear, concise, information through written and verbal communications. - Provides comprehensive help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support. - Conducts problem determination for incidents/ problems involving medium to moderately high complexity using documented procedures and available tools. - Using appropriate tools, escalates and coordinates problems to internal IT partners and external vendors. - Take part in mentoring process. - Comprehensive knowledge of all site standard equipment and facilities. - Advanced knowledge of non-standard but commonly used products including escalation procedures. - Is able to partner with internal IT operations and external vendors to solve technical problems  ### Requirements  - High school diploma or equivalent required. Bachelor’s degree preferred or equivalent relevant business experience or certifications - 1+ year of helpdesk analyst experience plus related technical knowledge or experience - Fluent English  ### Software / Tool Skills  Must:  - Service now – Entry level (1-3 years) or equivalent:  1.      BMC Helix ITSM (Remedy)  2.      Cherwell Service Management (Ivanti Neurons for ITSM)  3.      Freshservice (by Freshworks)  4.      Jira Service Management (by Atlassian)  5.      Ivanti Service Manager  6.      ManageEngine ServiceDesk Plus  7.      SysAid  8.      TOPdesk  9.      SolarWinds Service Desk  10\\. Zendesk for ITSM  Nice to have:  ·       MS Office Suite - Entry Level (1-3 Years)  ·       AWS - Entry Level (1-3 Years)  ·       IT Hardware - Entry Level (1-3 Years)  ·       OneDrive - Entry Level (1-3 Years)  ·       Microsoft Edge - Entry Level (1-3 Years)  ·       Chrome Browser - Entry Level (1-3 Years)  ·       Intune - Entry Level (1-3 Years)  ·       IPhone Mobile - Entry Level (1-3 Years)  ·       OKTA - Entry Level (1-3 Years)  ·       Outlook - Entry Level (1-3 Years)  ·       MS Teams - Entry Level (1-3 Years)  ·       Azure - Entry Level (1-3 Years)  ### Benefits  Competitive compensation and benefits package:  1\\. Competitive salary and performance-based bonuses  2\\. Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.  3\\. Career development and training opportunities  4\\. Dynamic and inclusive work culture within a globally renowned group  5\\. Private Health Insurance  6\\. Pension Plan  7\\. Paid Time Off  8\\. Training &amp; Development  Note: Benefits differ based on employee level.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_26c5ed86-a38","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Capgemini","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/fhvzD6YKwJzTmuq3e7kvgF/remote-fbs-help-desk-analyst-i-in-colombia-at-capgemini","x-work-arrangement":"remote","x-experience-level":"entry","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["IT Support and Troubleshooting","Service now","BMC Helix ITSM (Remedy)","Cherwell Service Management (Ivanti Neurons for ITSM)","Freshservice (by Freshworks)","Jira Service Management (by Atlassian)","Ivanti Service Manager","ManageEngine ServiceDesk Plus","SysAid","TOPdesk","SolarWinds Service Desk","Zendesk for ITSM","MS Office Suite","AWS","IT Hardware","OneDrive","Microsoft Edge","Chrome Browser","Intune","IPhone Mobile","OKTA","Outlook","MS Teams","Azure"],"x-skills-preferred":[],"datePosted":"2026-03-09T16:51:55.301Z","jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Finance","skills":"IT Support and Troubleshooting, Service now, BMC Helix ITSM (Remedy), Cherwell Service Management (Ivanti Neurons for ITSM), Freshservice (by Freshworks), Jira Service Management (by Atlassian), Ivanti Service Manager, ManageEngine ServiceDesk Plus, SysAid, TOPdesk, SolarWinds Service Desk, Zendesk for ITSM, MS Office Suite, AWS, IT Hardware, OneDrive, Microsoft Edge, Chrome Browser, Intune, IPhone Mobile, OKTA, Outlook, MS Teams, Azure"}]}