Key responsibilities include:

• Managing the IT Operations team and providing guidance on technical issues
• Developing and implementing IT strategies and policies
• Collaborating with external partners to ensure seamless integration of IT services
• Ensuring compliance with IT security and data protection regulations
• Analyzing and resolving technical issues related to IT operations

The ideal candidate will have a strong background in IT operations, excellent leadership skills, and the ability to communicate complex technical concepts to non-technical stakeholders. Experience with IT service management frameworks such as ITIL is a plus.

In addition to the above responsibilities, you will also be expected to:

• Work collaboratively with cross-functional teams to deliver IT projects and services
• Develop and maintain relationships with external partners and vendors
• Stay up-to-date with industry trends and emerging technologies
• Participate in knowledge sharing and training initiatives to enhance IT skills and expertise

If you are a motivated and experienced IT professional looking for a challenging role, we encourage you to apply for this position.

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Your tasks will include:

• Advisory, conception, and implementation of comprehensive service processes in the SAP environment - especially with SAP S/4HANA Service, SAP Service Cloud, and SAP Field Service Management
• Transformation of existing CRM and ERP functionalities into modern SAP service processes
• Conception and development of AI use cases in the service area
• Responsibility for presales activities in the service area - from efforts and calculations to participation in offer preparation to presentation to the customer
• (Partial) project leadership with budget and success responsibility
• Further development of our consulting portfolio in the area of Service-to-Satisfaction and expansion of our consulting expertise

To be well-prepared for your path as a Manager:in, you should have the following qualifications in your luggage:

• Completed studies and at least 6 years of professional experience in consulting (or in-house consulting) with a focus on SAP service projects
• Passion for professional and strategic leadership in the context of sales or service processes as well as the expansion of partnerships
• Comprehensive process and customizing knowledge in SAP solutions as well as ideally development knowledge - with experience in at least one of the following solutions: SAP S/4HANA Service, SAP Service Cloud, and/or SAP Field Service Management. You also bring experience in leading SAP service projects.
• Your way of working is characterized by a professional appearance, analytical thinking, and independent work as well as teamwork

Important information before departure:

• Start: after agreement - always at the beginning of a month
• Working hours: full-time (40 hours); 30 vacation days
• Employment relationship: unlimited
• Field: Consulting
• Language: secure German and English
• Flexibility and travel readiness
• Other: valid work permit; if necessary, we can apply for the work permit within our recruiting process. The procedure takes time and affects the start date.

At MHP, you grow continuously in an innovative and supportive environment. This makes us the perfect sparring partner for your career. Both for professional input and professional networking. Among other things, we offer you:

• Appreciation. We support and appreciate colleagues as they are and celebrate our successes together.
• We are always happy about creativity and new impulses.
• Flexibility. Time-wise and location-wise - depending on the project at home, in the office, or at the customer.

You have the opportunity to grow with us in tasks, know-how, and responsibility.

A comprehensive overview of our benefits can be found here.

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Our Service Assistants work closely with our Service Advisors, Technicians, and other teams to deliver an outstanding customer experience. We offer a dynamic and supportive work environment, with opportunities for growth and development.

Key Responsibilities:

• Represent Porsche Niederlassung Hamburg and provide a warm welcome to customers
• Manage service appointments and ensure timely completion of work
• Coordinate with Service Advisors and Technicians to ensure seamless communication
• Maintain accurate records and update customer information
• Handle customer queries and concerns in a professional and courteous manner
• Collaborate with other teams to achieve business objectives

Requirements:

• Previous experience in a similar role or industry
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and other software applications
• Good knowledge of the automotive industry and Porsche products

Preferred Qualifications:

• Experience working in a fast-paced environment
• Knowledge of service management systems and procedures
• Familiarity with Porsche products and services

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to training and development programs

If you are a motivated and experienced individual looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

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In this role, you will lead and develop QA teams and vendors, establish consistent QA standards, quality gates, and automation practices across platforms using Agile and SAFe. You will define and execute a risk-based QA strategy aligned with business objectives, regulatory timelines, release criticality, and customer impact.

Key responsibilities include:

• QA Leadership & Governance: Lead and develop QA teams and vendors
• Quality Strategy & Planning: Define and execute a risk-based QA strategy
• Testing & Release Assurance: Oversee manual and automated testing (unit, integration, performance), defect management, and release approvals
• Process Improvement & Audits: Drive continuous improvement through metrics, trend analysis, internal/external audits, and corrective actions
• Cross-functional Collaboration: Partner with Product, Development, Security, Privacy, Operations, Legal, Marketing, Governance, Infrastructure, and PMO teams

The ideal candidate will have a Bachelor's level degree in Computer Science, Data Science, Information Technology, Information Systems, Applied Mathematics, Electronics, or Electrical Engineering, or equivalent relevant work experience in the industry. You should have at least 8 years of relevant work experience in the IT industry, with proven leadership in IT QA, software testing, and regulatory compliance within enterprise, customer-facing environments.

Required skills include:

• Selenium (Java), Serenity Reports, Maven
• Python and/or TypeScript, Locust
• Serenity Reports, Maven
• JMeter, LoadRunner

Preferred skills include:

• Strong people leadership, strategic thinking, problem-solving, communication, service management, and the ability to manage ambiguity in fast-paced environments
• Detail-oriented, organized, data-driven, and committed to continuous improvement

In return for your expertise, we offer a competitive base salary, regional bonus, manager lease car program, industry-leading benefit plans, paid time off, company-paid short-term and long-term disability, 401K plan with company match, and relocation assistance.

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Key responsibilities include:

• Ensuring successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
• Working with senior team members to understand the unique complexity and segmentation of the customers served and creating the best path to full Tanium platform adoption and expansion, leveraging understanding of not only the customer's environment but also insights as to how to overcome obstacles to implement new technologies
• Developing and maintaining necessary relationships with customers to ensure alignment to their business needs
• Identifying where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
• Performing activities and data management that help to drive adoption and value against an agreed-upon plan with the customer

The ideal candidate will have 1-3 years of experience in Customer Success, Account Management, Technical Project Management, Sales Development, Service Management / Professional Services, preferably in a SaaS business model or within SLED organisations. Experience in Information Technology Operations, Security, or Vulnerability Management workflows is a plus.

We are looking for a highly organised self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity. The successful candidate will be curious, willing to learn from others in their discipline, their customers, and other roles at Tanium, and eager to contribute suggestions and ideas to further customer and Tanium goals.

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The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results. This position follows the Company's hybrid schedule, which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX or Durham, NC.

Key responsibilities include ensuring successful business outcomes for customers, understanding the unique complexity of customers, developing and maintaining relationships with customers, identifying opportunities for Tanium to be further integrated into customer business processes, and performing activities and data management to drive adoption and value against an agreed-upon plan with the customer.

The ideal candidate will be a highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity. They will be curious, willing to learn from others in their discipline, their customers, and other roles at Tanium, and eager to contribute suggestions and ideas to further customer and Tanium goals.

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We are seeking an experienced Senior Technical Operations Lead to drive operational excellence across our Infrastructure Engineering organization.

As a Senior Technical Operations Lead, you will design and implement world-class operational processes, establish SRE best practices, and mentor technical teams to achieve exceptional reliability and efficiency.

Key Responsibilities:

SRE Leadership & Transformation

• Lead the design and implementation of SRE practices and tooling across Infrastructure Engineering

• Establish and cultivate an SRE-focused culture at Zoominfo

Operational Process Design & Governance

• Establish clear governance frameworks and procedural consistency

• Make decisions about process exceptions and/or changes to accommodate different team contexts

• Design and/or implement process automations using scripts and integrations

• Define functional requirements and goals for process automations

• Conduct hands-on and/or automated audits to ensure process adherence and identify improvement opportunities

Incident Management & Root Cause Analysis

• Design, implement, and continuously improve Incident Management and Change Management procedures that scale across the organization, using tools such as PagerDuty, Slack, Jira, ServiceNow, and custom integrations

• Lead and participate in root cause analysis sessions, driving teams toward systemic improvements rather than blame

• Design and execute incident dry runs and tabletop exercises to build organizational resilience

• Establish metrics and KPIs that measure incident response effectiveness and drive continuous improvement

Enable Data-Driven Decision Making

• Identify, define, and automate the tracking of operational KPIs and departmental metrics that matter, enabling senior managers to make informed decisions on the basis of data

• Build and maintain metric dashboards and automated reporting systems that provide real-time visibility into operational health

• Analyze trends and surface opportunities for optimization

Stakeholder Engagement, Training & Mentorship

• Build and maintain strong relationships with Engineering managers, Product Managers, and cross-functional stakeholders across geographies

• Maintain a feedback loop. Meet with stakeholders to understand process pain points.

• Influence others by fostering trust, leading by example, and inspiring them with your expertise and passion for reliability practices.

• Enhance internal knowledge of third-party tools such as Pagerduty, Datadog, and more, by educating Zoominfo employees on these tools.

Deliver training sessions that make Operational Excellence engaging and motivating for diverse audiences.

Required Experience & Qualifications:

• Bachelor’s degree in Software Engineering, Operations Management, or related field

• 7+ years of hands-on experience in technical operations, Site Reliability Engineering (SRE), Incident Management, or IT Service Management roles within SaaS or technical organizations

• Fluent English proficiency (written and verbal)

• Proven track record designing and implementing operational processes at scale

• Demonstrated expertise in SRE principles, practices, and tooling

• Strong data analysis skills with ability to define metrics, build or design dashboards, and use data to drive strategic decisions

• Proven ability to work effectively in a matrix organizational structure

• Ability and experience working with senior management at global organizations

• Hands-on experience with monitoring and observability tools such as PagerDuty and/or Datadog

• Familiarity with Jira, Confluence, Google Data Studio, or Tableau

• Experience with scripting and integrations (Python, JavaScript, Google AppScript, or similar)

• Background in SRE transformation or organizational process improvement initiatives

#LI-SS4 #LI-Hybrid

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Responsibilities: Provide first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts. Adhere to company IT policies, procedures, and security protocols. Provide new hire onboarding and offboarding service support

Basic Qualifications: High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred. 0-2 years of experience in IT or a related field (entry-level candidates encouraged to apply) Basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP). Strong communication and customer service skills to assist non-technical users effectively. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. CompTIA A+, Network+, or similar certifications are a plus but not required. Ability work after hours and graveyard shifts

Preferred Skills and Experience: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) or IT service management tools. Basic knowledge of Active Directory and user account management. Willingness to learn and adapt to new technologies and processes

Compensation and Benefits: $90,000 - $110,000 USD hourly Base salary is just one part of our total rewards package at xA, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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This role ensures that support operations run efficiently, incidents are resolved quickly, and the team is equipped with the skills, tools, and processes needed to support a modern enterprise environment.

The ideal candidate is a hands-on leader who excels at mentoring technicians, improving workflows, managing ticket queues, and driving continuous improvement across the end-user support ecosystem.

This position may be based in San Diego, CA; Dallas, TX; or Washington, D.C.

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This role applies deep platform expertise to design scalable workflows, implement automation, and maintain system reliability to ensure Zendesk effectively supports Omada's service delivery operations. The position balances hands-on configuration with operational improvement and strategy deployment, ensuring the platform evolves alongside business needs while maintaining strong governance, documentation, and system stability.

The Senior Zendesk Systems Administrator partners closely with Member Services leadership, IT, Product, Engineering, and other cross-functional stakeholders to translate operational requirements into scalable system configurations. Success in this role requires strong technical judgment, operational ownership, strategic thought partnership, and the ability to independently drive improvements that enhance service workflows and operational efficiency.

Responsibilities:

• Own the administration, reliability, and operational maturity of Omada's Zendesk platform, including Support, Talk, Guide, AI Copilot, Workforce Management, and Explore.
• Serve as the internal Zendesk subject matter expert (SME), advising stakeholders on new and existing platform capabilities, workflow design, and configuration best practices.
• Design and maintain scalable service workflows including, but not limited to, routing logic, triggers, automations, ticket forms, views, macros, and queue structures.
• Manage the Zendesk configuration lifecycle, including change planning, testing, deployment, and documentation to ensure stable platform operations.
• Maintain strong configuration governance, ensuring workflows, automation logic, and integrations remain documented, traceable, and aligned with IT operational standards.
• Support audit and compliance readiness, maintaining configuration visibility and documentation required for environments such as SOC2 or HIPAA.
• Manage the intake and prioritization of Zendesk enhancement requests, maintaining a clear backlog aligned with operational priorities.
• Lead Zendesk platform initiatives and enhancement projects, coordinating stakeholders, defining requirements, and delivering system improvements that support evolving service operations.
• Meet operational SLAs for Zendesk platform support, ensuring timely response and resolution of system issues and configuration requests.
• Manage Zendesk vendor releases and platform updates, evaluating new capabilities and coordinating controlled rollout.
• Configure and maintain Zendesk Talk capabilities, including IVR routing, call flows, and queue logic supporting Member Services call center operations.
• Maintain and improve Zendesk Guide and Help Center structures to support internal teams and self-service support.
• Support and optimize Zendesk AI capabilities, including Copilot features that improve agent productivity and resolution efficiency.
• Troubleshoot complex platform issues across workflows, integrations, and configurations, identifying root causes and driving resolution.
• Configure and maintain Zendesk Explore dashboards and reporting, providing visibility into service performance, ticket trends, and operational metrics.

Cross-Functional Partnership and Services:

• Partner closely with Member Services leadership and operations teams to translate service workflows and operational requirements into scalable Zendesk configurations.
• Collaborate with IT, Product, Engineering, and Analytics teams to design integrations and workflows connecting Zendesk with internal and external operational systems.
• Serve as the primary Zendesk partner to operational stakeholders, ensuring platform capabilities are aligned with service delivery needs and operational priorities.
• Work with stakeholders to prioritize Zendesk enhancements and operational improvements, maintaining alignment between platform capabilities and evolving service workflows.
• Partner with Security, Compliance, and IT teams to ensure Zendesk configurations support organisational security standards and regulatory requirements.
• Support internal and external audit activities, providing documentation, system insights, and configuration transparency related to Zendesk controls and operational workflows.
• Collaborate with operational leaders to ensure Zendesk reporting and dashboards support service analytics, operational visibility, and performance monitoring.
• Provide training, enablement, and documentation to support consistent Zendesk usage and promote operational best practices across teams.
• Maintain clear and proactive communication with stakeholders regarding platform changes, system updates, and operational improvements.

What Great Looks Like:

• Owns the reliability and operational maturity of the Zendesk platform, ensuring workflows, automations, and integrations consistently support service operations across the organisation.
• Executes complex platform work independently, translating operational requirements into scalable configurations and delivering improvements with minimal oversight.
• Demonstrates strong operational discipline, ensuring system changes are properly designed, tested, documented, and communicated to maintain platform stability and trust.
• Seeks context before implementing solutions, developing a deep understanding of Member Services strategy, workflows, and operational needs to design effective system solutions.
• Acts boldly to improve service operations, proactively identifying opportunities to optimise workflows, reduce manual effort, and improve platform efficiency.
• Delivers reliable outcomes, consistently executing platform improvements, resolving system issues, and maintaining high standards of operational quality.
• Builds strong cross-functional partnerships, working effectively with Member Services, IT, Product, Engineering, and Analytics teams to align platform capabilities with operational priorities.
• Cultivates trust with stakeholders, serving as a dependable Zendesk expert who communicates clearly, follows through on commitments, and maintains transparency around system changes.
• Improves platform scalability over time, identifying opportunities to simplify workflows, reduce technical debt, and strengthen the long-term maintainability of the system.
• Supports a culture of operational excellence, sharing knowledge, documenting system behaviour, and helping teams use Zendesk effectively to deliver better service outcomes.

Candidate Requirements:

• 7+ years of experience administering SaaS platforms supporting customer service, support operations, or internal service management environments.
• Deep expertise with Zendesk Support, including triggers, automations, routing logic, ticket fields, forms, views, macros, and workflow configuration.
• Experience administering additional Zendesk products such as Talk, Guide, Explore, AI Copilot, or Workforce Management.
• Demonstrated ability to translate operational workflows into scalable system configurations, including ticket routing, service queues, and automations.

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This role requires a strong analytical and problem-solving skillset, with the ability to work with multiple stakeholders and prioritize tasks effectively. The ideal candidate will have a strong understanding of IT service management principles and practices, as well as experience with data analysis and reporting tools such as PowerBI and Excel.

Responsibilities:

• Design and develop metrics and reports using data from Helix, and other data sources
• Assist Service Management Analysts and technology partners in defining requirements for metrics and reports
• Support and enhance existing metrics and reports
• Support and enhance the Helix (SQL server) data mart
• Act as a liaison to the Data and Analytics reporting team for support and requirements
• Analyze data for trends, root cause, and performance issues
• Validate data accuracy
• Identify and troubleshoot data issues
• Work with vendors as appropriate to resolve data issues or discuss requirements
• Identify metrics and reports that will help improve TO processes
• Track and report status of metrics and reporting projects

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at ABM UK

On-siteLowfield Heath, Crawley, United KingdomLGW AirportFull-time

Posted 3 months ago

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Description

Location: ABM London Gatwick Airport

Employment Type: Full-Time 42 hours per week, Permanent (Monday to Friday)

Salary: Competitive

Role Overview:

We are seeking a customer-focused and hands-on Workshop Foreman to lead the day-to-day operations of our service workshop. This role combines technical oversight with team coordination, ensuring high standards of service delivery and client satisfaction.

Key Responsibilities

Customer Service & Client Relations

Act as the primary point of contact for all customer service and workshop-related inquiries.

Liaise with clients to provide timely updates, manage expectations, and resolve service-related issues.

Workshop Operations

Coordinate workshop loading in line with client requirements and operational capacity.

Allocate tasks efficiently to engineers based on skill sets, availability, and job priority.

Actively participate in technical tasks, providing hands-on support and leadership.

Compliance & Documentation

Implement and maintain the Truck File programme for accurate service documentation and regulatory compliance.

Conduct regular quality checks on service records and completed work.

Cost Control

Monitor and manage parts expenditure to ensure cost-effective operations without compromising quality.

Health & Safety

Ensure all workshop activities comply with health and safety regulations and best practices.

Reporting & Administration

Complete all required reports accurately and on time.

Fulfill any other reasonable work-related requests, including travel as necessary.

People Management

Manage staff leave to ensure adequate workshop coverage.

Oversee disciplinary matters in line with company policy.

Coach and mentor team leaders to meet service level agreements.

Ensure absence management processes are followed and escalate issues when necessary.

Monitor employee sign-on/off compliance.

Conduct appraisals and assessments to optimize staff performance and retention.

Maintain staff discipline and compliance with company and regulatory requirements.

Health & Safety Responsibilities

Follow all Group and company policies and procedures.

Report deficiencies in systems or equipment that may impact service delivery or safety.

Use all work equipment and PPE properly.

Report issues or training needs to your line manager or via the divisional incident reporting system.

Required Skills & Experience

Proven experience in a workshop or service management role, ideally within the automotive or commercial vehicle sector.

Strong leadership skills with experience managing technical teams.

Hands-on technical expertise in vehicle servicing and repairs.

Proficient in service documentation systems (e.g., Truck File).

Excellent communication skills with a customer-focused approach.

Financial awareness for managing budgets and controlling costs.

Relevant technical qualifications (e.g., City & Guilds NVQ Level 2 in Mechanical Commercial Vehicles or equivalent).

Team-oriented mindset with strong interpersonal skills.

PCV/HGV License – highly desirable.

Advanced diagnostic skills and knowledge of DVSA standards – desirable

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

New Staff Rail Discount Scheme

_The new scheme provides a 25% discount for airport workers on travel within the Staff Travel Area, on journeys starting or ending at Gatwick Airport Station. Tickets can now be purchased online, via a dedicated website for airport staff._

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As a SAP Security/GRC Consultant, you will work closely with diverse clients to assess their SAP security risks, design and implement tailored SAP Security and Governance, Risk & Compliance (GRC) solutions, and drive successful project delivery. You will act as a trusted advisor, helping clients align SAP security frameworks with business objectives and compliance mandates.

Responsibilities

• Lead SAP Security and GRC assessment, design, and implementation projects for clients across industries.
• Conduct client workshops and requirements gathering sessions to understand business and security needs.
• Design and configure SAP security roles, authorizations, and GRC Access Control components (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Develop and enforce Segregation of Duties (SoD) policies to mitigate risks and ensure compliance.
• Deliver SAP Security and GRC gap analysis, risk assessments, and remediation plans.
• Support clients during audits by preparing documentation, reports, and facilitating access reviews.
• Collaborate with cross-functional teams including Basis, functional consultants, and IT auditors to implement secure SAP landscapes.
• Conduct end-user training sessions and knowledge transfer workshops.
• Stay abreast of SAP security trends, new releases, and regulatory changes to provide proactive consulting.

Requirements

• 5-8 years of consulting experience is necessary.
• 3+ years of SAP Security and GRC consulting experience with multiple end-to-end implementations.
• Hands-on expertise with SAP ECC and/or S/4HANA Security.
• Strong experience configuring SAP GRC Access Control modules (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Excellent client-facing and communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Proven track record of managing multiple client engagements and delivering quality results on time.

• Functional / Content Skills

• Strong knowledge of Sarbanes-Oxley (SOX) , Business Process controls, IT General Controls and IT governance.
• Deep understanding and practical experience Analysis and Design/Re-Design of Business process and IT General controls in SAP and Non-SAP landscape.
• Strong analytical skills and a deep understanding of the overall context of underlying business processes and technologies.
• Understanding the purpose, procedures and ways of work of internal/external audits.
• Ability to support audits and to provide the right information & data, and to mitigate and/or solve identified deficiencies and gaps.

• Technical Skills (Data, Technology, Implementation)

• Ability to retrieve and analyze and report/present data from various sources.
• Understanding of data structures, sources, flow and integration across infrastructure platforms, functional domains, and application landscapes/service.
• Up-to-date understanding of Concepts & Integration of Cloud Services, and multi-cloud environments

• Tool Skill Requirements

• A variety of ERP systems (SAP & Non-SAP), Operating systems, Databases and financial applications
• Identity and Access Management solutions and monitoring solutions such as Splunk, Qualys, Tripwire, but also in Authorization & SoD
• Analytics & reporting in area of ITGC/GRC
• IT Service Management Tools, Market Leader (SNOW, BMC, JIRA, ..)

• Experience with SAP Identity Management (IdM).

• Knowledge of cloud-based SAP security and hybrid environments.
• Experience working in Agile/Scrum environments.
• Experience in global delivery and working with offshore resources.
• Project-related mobility/willingness to travel

• Qualifications and certifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• More than 7 years of experience in Financial / IT compliance, risk management, IT audit and/or IT controls; strong experience in an audit firm (e.g. Big Four).
• SAP Security or GRC certifications are a plus (e.g., SAP Certified Technology Associate – SAP Access Control).

_Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please_ _apply now._

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The Digital Platforms Practice helps some of the largest global firms and most recognizable brands deliver value and business transformation enabled by digital ERP solutions and services. Our ERP services, covering strategy, implementation and innovation, help clients deliver true value and achieve their transformation agenda.

As a SAP Security/GRC Consultant, you will work closely with diverse clients to assess their SAP security risks, design and implement tailored SAP Security and Governance, Risk & Compliance (GRC) solutions, and drive successful project delivery. You will act as a trusted advisor, helping clients align SAP security frameworks with business objectives and compliance mandates.

Responsibilities

• Lead SAP Security and GRC assessment, design, and implementation projects for clients across industries.
• Conduct client workshops and requirements gathering sessions to understand business and security needs.
• Design and configure SAP security roles, authorizations, and GRC Access Control components (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Develop and enforce Segregation of Duties (SoD) policies to mitigate risks and ensure compliance.
• Deliver SAP Security and GRC gap analysis, risk assessments, and remediation plans.
• Support clients during audits by preparing documentation, reports, and facilitating access reviews.
• Collaborate with cross-functional teams including Basis, functional consultants, and IT auditors to implement secure SAP landscapes.
• Conduct end-user training sessions and knowledge transfer workshops.
• Stay abreast of SAP security trends, new releases, and regulatory changes to provide proactive consulting.

Requirements

• At least 5 years of consulting experience is necessary.
• 3+ years of SAP Security and GRC consulting experience with multiple end-to-end implementations.
• Hands-on expertise with SAP ECC and/or S/4HANA Security.
• Strong experience configuring SAP GRC Access Control modules (Access Risk Analysis, Emergency Access Management, Access Request Management).
• Excellent client-facing and communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Proven track record of managing multiple client engagements and delivering quality results on time.

• Functional / Content Skills

• Strong knowledge of Sarbanes-Oxley (SOX) , Business Process controls, IT General Controls and IT governance.
• Deep understanding and practical experience Analysis and Design/Re-Design of Business process and IT General controls in SAP and Non-SAP landscape.
• Strong analytical skills and a deep understanding of the overall context of underlying business processes and technologies.
• Understanding the purpose, procedures and ways of work of internal/external audits.
• Ability to support audits and to provide the right information & data, and to mitigate and/or solve identified deficiencies and gaps.

• Technical Skills (Data, Technology, Implementation)

• Ability to retrieve and analyze and report/present data from various sources.
• Understanding of data structures, sources, flow and integration across infrastructure platforms, functional domains, and application landscapes/service.
• Up-to-date understanding of Concepts & Integration of Cloud Services, and multi-cloud environments

• Tool Skill Requirements

• A variety of ERP systems (SAP & Non-SAP), Operating systems, Databases and financial applications
• Identity and Access Management solutions and monitoring solutions such as Splunk, Qualys, Tripwire, but also in Authorization & SoD
• Analytics & reporting in area of ITGC/GRC
• IT Service Management Tools, Market Leader (SNOW, BMC, JIRA, ..)

• Experience with SAP Identity Management (IdM).

• Knowledge of cloud-based SAP security and hybrid environments.
• Experience working in Agile/Scrum environments.
• Experience in global delivery and working with offshore resources.
• Project-related mobility/willingness to travel

• Qualifications and certifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• More than 7 years of experience in Financial / IT compliance, risk management, IT audit and/or IT controls; strong experience in an audit firm (e.g. Big Four).
• SAP Security or GRC certifications are a plus (e.g., SAP Certified Technology Associate – SAP Access Control).

Benefits

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal goals. Curious to learn more? We’d love to hear from you.... Apply today!

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This role develops, manages and maintains client group SLAs with our IT vendors that assemble the MSLA components into appropriate customer facing services. Also produces regular reports to assess actual performance /availability of IT services against SLAs and reviews performance with key contacts.

Key Responsibilities:

• Develops and maintains customer facing SLAs regarding IT Services, working with various entities (Finance, Supplier, Business), as required
• Understands charging principles and explains detailed costs to the business throughput measures, produces reports to assess actual performance and availability of services against SLAs, and reviews results with key contacts
• Ensures the local SLA is kept up to date to meet changing requirements, understands the customer impact of new developments, and engages appropriate suppliers to meet the business needs
• Conducts surveys, analyses customer satisfaction results, and initiates appropriate improvement programs
• Understands any business variation in operational demand and engages appropriate suppliers to meet business needs
• Engages with Program Managers to understand the customer impact of new developments and makes changes to SLAs as appropriate
• Produces the Service Agreements between legal entities, working with Finance, Legal and suppliers
• Explains detailed charges/costs to the business and understands charging principles
• Understands and implements business throughput measures
• Mentors/coaches lower-level staff

Requirements:

• 4-6 years of experience in a similar role
• BS in Computer Science or similar
• Previous experience in Finance / Insurance / Healthcare / or Regulated industries (PLUS)
• Full English Fluency
• Experience in the IT Vendor in IT Role Area
• Internal Expense Report systems

Soft Skills:

• Planning and attention to detail
• Negotiation & Communication
• Influence and driving conversation

Technical Experience:

• Quickbase (Desirable)
• Power Apps (Desirable)
• MS Office
• Service Now (Desirable)
• Power BI (Desirable)

Benefits:

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.
• Comprehensive benefits package.
• Flexible work arrangements (remote and/or office-based).
• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
• Private Health Insurance.
• Paid Time Off.
• Training & Development opportunities in partnership with renowned companies.

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Responsibilities

• Use AI tools, including Microsoft Copilot, to accelerate the analysis, documentation, and visualization of current-state processes.
• Design simplified future-state workflows that integrate AI-assisted steps, digital enablement, and automation potential.
• Serve as a consultative resource to departments seeking to streamline their operations.
• Help business units identify opportunities to improve workflows using Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, and Power BI.
• Translate business needs into conceptual solution outlines and value cases for teams who will implement them.

Process Analysis & Documentation

• Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations.
• Analyze ticket data, performance trends, and workflow metrics to identify high-value opportunities for optimization and automation.
• Maintain clear, accurate, and AI-enhanced process documentation.
• Use Lean, Six Sigma, and continuous improvement frameworks, augmented by AI insights, to redesign workflows.
• Ensure changes adhere to ITIL best practices and operational readiness.
• Define KPIs and success criteria for each improvement.
• Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas.

Requirements

• Experience working in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.
• Experience supporting or enabling AI and automation initiatives.
• Expertise in process mapping, workflow analysis, and journey mapping.
• Experience with Lean, Six Sigma, and other platforms for continuous improvement methodologies.
• Functional understanding of Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft 365 productivity tools, ServiceNow, or Jira Service Management.
• Ability to analyze operational performance using Excel or Power BI.
• Excellent facilitator and communicator.
• Strong influencing and consultative skills.

Benefits

This position comes with a competitive compensation and benefits package, including a competitive salary, comprehensive benefits, home office model, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training & development opportunities.

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Responsibilities

• Use AI tools, including Microsoft Copilot, to accelerate the analysis, documentation, and visualization of current-state processes.
• Design simplified future-state workflows that integrate AI-assisted steps, digital enablement, and automation potential.
• Serve as a consultative resource to departments seeking to streamline their operations.
• Help business units identify opportunities to improve workflows using Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, and Power BI.
• Translate business needs into conceptual solution outlines and value cases for teams who will implement them.

Process Analysis & Documentation

• Document roles, handoffs, data flows, tooling dependencies, and pain points across Digital Workplace operations.
• Analyze ticket data, performance trends, and workflow metrics to identify high-value opportunities for optimization and automation.
• Maintain clear, accurate, and AI-enhanced process documentation.
• Use Lean, Six Sigma, and continuous improvement frameworks, augmented by AI insights, to redesign workflows.
• Ensure changes adhere to ITIL best practices and operational readiness.
• Define KPIs and success criteria for each improvement.
• Gather stakeholder feedback and refine recommendations based on performance data and maintain a backlog of continuous improvement and AI opportunity ideas.

Requirements

• Experience working in a Digital Workplace, End-User Computing, IT service, or enterprise operations environment.
• Experience supporting or enabling AI and automation initiatives.
• Expertise in process mapping, workflow analysis, and journey mapping.
• Experience with Lean, Six Sigma, and other platforms for continuous improvement methodologies.
• Functional understanding of Microsoft 365 Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft 365 productivity tools, ServiceNow, or Jira Service Management.
• Ability to analyze operational performance using Excel or Power BI.
• Excellent facilitator and communicator.
• Strong influencing and consultative skills.

Benefits

This position comes with a competitive compensation and benefits package, including a competitive salary, comprehensive benefits, home office model, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training & development opportunities.

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You will lead or contribute to proposals and engagements focused on IT and AI Operating Model strategy and design, including the definition of roles, decision rights, governance, service accountability, and performance metrics, with a strong focus on transitioning towards AI-enabled and agent-supported operating environments.

You will lead project teams to deliver current-state assessments, target operating model (TOM) design, and implementation of ITSM and SIAM governance, principles, and operating processes, ensuring effective integration into existing service delivery environments.

Key Responsibilities & Capabilities

• Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations
• Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies
• Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments
• Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks
• Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities
• Develop practical, execution-ready transformation roadmaps
• Contribute to and lead the development of consulting offerings and thought leadership
• Govern and manage the execution of operating model and service management transformations
• Establish performance metrics and success measures to drive continuous improvement
• Work confidently across Agile, product-centric, and traditional SDLC delivery models
• Lead senior client conversations and articulate the value of IT and Digital Operations to the business
• Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection

Requirements

• Bachelor’s degree from an accredited university
• ITSM certification (e.g. ITIL) or equivalent practical experience
• 8 - 15+ years’ experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises
• Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks
• Strong stakeholder management and executive-level communication skills
• Proven leadership experience managing high-performing, multidisciplinary teams

Benefits

Join our growing Digital Operations & Service Integration practice within Technology Transformation Consulting and help shape how organisations run technology in the age of AI.

Our team focuses on Operating Model Design (TOM), Service Integration & Management (SIAM), and AI-enabled IT Operations. We work with CIOs and senior technology leaders to redesign digital operating models, integrate complex multi-vendor ecosystems, and enable scalable AI, cloud, and cyber capabilities.

We operate at the intersection of strategy and execution - defining decision rights, governance structures, service accountability, and performance models that allow technology organisations to move from fragmented operations to resilient, AI-ready enterprises.

As part of this team, you will contribute to high-impact transformations across EMEA, including AI rollouts, cloud operating model redesign, M&A integration and service separation, and modern SIAM implementations. You will collaborate with multidisciplinary experts across consulting and technology to deliver pragmatic, measurable outcomes.

This is a team that values structured thinking, intellectual curiosity, and execution excellence. We offer the opportunity to shape market-leading offerings in one of the fastest-evolving areas of CIO advisory.

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You will be responsible for managing the seamless onboarding of these studios onto strategic technology platforms and will act as their primary point of contact for IT escalations. The ideal candidate is a master of change management and stakeholder communication, capable of navigating the unique technical and cultural needs of creative studio environments while driving corporate IT standards.

Key Responsibilities

Studio Escalation & Support

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.

Strategic Onboarding

Lead and manage the transition of studios onto key corporate IT initiatives, including:

• Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization.
• ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation.
• Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols.
• Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs.
• ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.

Change Management

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.

Stakeholder Engagement

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

The base salary for this role is from CAD$55 to CAD$75 per hour, depending on your experience.

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As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.

Key Responsibilities

1. Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.

2. Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.

3. Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.

4. Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.

5. Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy

6. Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

Requirements

Required Skills and Experience

· 5+ years of current proven experience in implementing Knowledge Management strategies.

· Experience building KM programs in the technology industry or within technical groups within a large, global organization.

· Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.

· Proven experience in leading teams to deliver impact.

· Strong understanding of IT service management and ITIL framework.

· Proven experience in a ServiceNow environment.

Education

· Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field.

· Relevant certifications in knowledge management or ITIL are advantageous.

Benefits

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement

• Family Care Leave

• Enhanced Sick Leave

• Training Opportunity

• Flexi Benefits

• Employee Share Purchase Plan

• Comprehensive Medical Insurance Coverage inclusive of Dental

• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

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Remote - US

Employment Type

Full time

Location Type

Remote

Department

Scaling

Compensation

• $125.6K – $228K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI, in close collaboration with our capital partners, is building the world’s most advanced AI infrastructure ecosystem. This team defines and executes our core infrastructure strategy. From site selection through full buildout, we sit at the intersection of commercial, technical, strategy, and operations, partnering closely with internal teams and external stakeholders.

About the Role

We are seeking a Datacenter NetDeploy Lead to own the end-to-end execution of physical network deployments in data center environments. This role bridges Network Engineering, Capacity Delivery/Construction, Data Center Engineering, and Operations to ensure network infrastructure is installed, validated, and formally handed over in a production-ready state. The NetDeploy Lead is accountable for vendor execution, schedule delivery, quality standards, and in-field issue resolution, while maintaining strict alignment to documented standards, ticketing, cleanliness, and escalation protocols.

Key Responsibilities

• Lead full lifecycle physical network deployments for new builds, expansions, and refreshes.

• Translate network topologies, cabling designs, and BOMs into executable field plans and sequencing.

• Oversee and/or coordinate rack-and-stack of network equipment (switches, OOB, ancillary network systems).

• Oversee and/or coordinate fiber trunk pulls, routing, and termination to patch panels / equipment.

• Oversee and/or coordinate patch panel installation, patching, labeling, and cable management.

• Drive port-to-port verification, continuity testing, and validation sign-off.

• Ensure work follows documented standards and runbooks (tables, tickets, checklists, cleanliness, escalation).

• Develop the systems, processes, and tools to enable deployment and maintenance of deployed systems.

• Source, evaluate, and manage vendors across structured cabling, JIT fiber remediation, rack-and-stack/patching teams, and testing/verification support.

• Define scope, develop SOWs, validate pricing, and manage execution to contract terms; track vendor performance against quality, throughput, safety, schedule, and documentation requirements; drive corrective actions when vendors miss standards.

• Partner with Network Engineering to resolve field issues and deployment constraints (wrong switch delivered, substitutions, component failures, damaged gear; installation blockers and design/port mapping discrepancies; sequencing changes to maintain schedule).

• Partner with Data Center Engineering to align deployments to approved physical network infrastructure designs; verify fiber routing diversity and pathway separation; enforce installation standards for routing, labeling, and cable administration; resolve field constraints that would force deviations from design intent.

• Partner with Capacity Delivery / Construction / Facilities to gain site access and coordinate logistics/staging; ensure pathways, trays, penetrations, and build readiness for trunk pulls; align fiber completion to rack/machine placement milestones.

• Partner with Operations for handover: confirm install is complete/validated/documented; ensure as-builts, labeling, port maps, and test evidence are delivered; execute formal ownership transfer so Ops can maintain/operate the network.

• Build and manage deployment schedules, sequencing plans, and milestone tracking; forecast labor needs, vendor ramp, and critical path dependencies.

• Track cost drivers (labor, materials, change orders) and manage contract burn.

• Identify risks early and drive mitigation plans to protect turn-up dates.

• Enforce adherence to deployment standards (labeling, patching, cleanliness, cable management), ticket-driven execution/closure, escalation protocols, change management, and documentation deliverables (as-builts, port maps, test result

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About the Team

The Consumer Devices team at OpenAI builds end-to-end hardware and software systems that bring AI into the physical world. We work at the intersection of custom silicon, embedded systems, operating systems, and cloud services to deliver reliable, production-ready devices at scale.

About the role

We are looking for an Operating Systems Engineer to build and harden the OS foundations for OpenAI products. We are especially interested in experienced, passionate, and innovative operating systems developers who thrive on building foundational platform software and solving hard problems in security, privacy, performance, power, and reliability. You will work across the OS kernel, core OS services, security and privacy primitives, performance and power, and the frameworks that connect applications and UI to the system. This role emphasizes deep debugging and systems ownership from development through production.

Responsibilities

• Work on end-to-end OS capabilities spanning the OS kernel, userspace services, application frameworks, UI toolkits, and application-facing APIs.

• Develop, integrate, and maintain OS components, both kernel-bound and in userspace, including scheduling, memory management, filesystems, drivers, IPC/RPC mechanisms, and security-relevant subsystems.

• Build and maintain core OS services and daemons (init, service management, device discovery, networking primitives, time, logging, update hooks, crash handling, and so on).

• Design and implement security and privacy mechanisms:

• Secure boot and measured boot integration points (where applicable).

• Mandatory access control and sandboxing.

• Secrets management, secure storage, key handling, and least-privilege service design.

• Establish a performance and power discipline:

• Instrumentation, profiling, and regression detection for boot time, latency, throughput, and memory.

• Power measurement workflows, battery and thermal aware tuning, and energy regression prevention.

• Build first-class debugging and observability for the OS:

• Tracing and profiling using tools such as ftrace, perf, eBPF, BPFtrace, LTTng, systemtap, flamegraphs.

• Crash triage and root cause analysis across kernel and userspace, including postmortem tooling and symbolication.

• Provide stable, well-documented platform interfaces for application frameworks and UI frameworks:

• Windowing/compositing primitives (e.g., Wayland), input pipelines, graphics stack integration (e.g., DRM/KMS), and UI performance.

• System APIs for permissions, notifications, background execution, storage, device access, and lifecycle management.

• Contribute to reliability and release readiness:

• Production hardening, incident response participation, and cross-team debugging.

• Test strategy across unit, integration, and hardware-in-the-loop environments; improve coverage and reduce flakiness.

Required qualifications

• Strong experience with systems programming (such as with Linux, BSD, etc), including meaningful work in the kernel (drivers, core subsystems, or platform enablement) and operating systems.

• Professional proficiency in C, C++ for low-level systems development.

• Experience building or maintaining core OS services and platform software (system services, daemons, init/service management, device management, logging/telemetry pipelines).

• Track record of debugging complex issues across kernel/userspace boundaries using tracing, profiling, and structured root cause analysis.

• Familiarity with security fundamentals in OS design: isolation boundaries, privilege separation, secure IPC, attack surface reduction, and vulnerability mitigation.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).

• 401(k) retirement plan with employer match.

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks).

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law).

• Mental health and wellness support.

• Employer-paid basic life and disability coverage.

• Annual learning and development stipend to fuel your professional growth.

• Daily meals in our offices, and meal delivery credits as eligible.

• Relocation support for eligible employees.

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

What we offer

• Competitive salary and equity package.

• Opportunity to work on cutting-edge AI technology.

• Collaborative and dynamic work environment.

• Access to state-of-the-art hardware and software tools.

• Professional development opportunities.

• Flexible work arrangements.

• Comprehensive benefits package.

How to apply

If you are a motivated and talented individual who is passionate about building AI-powered products, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

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San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

Applied AI

Compensation

• $255K – $440K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team The Payments Team is working to make AGI financially sustainable by enabling OpenAI to accept payments across our existing products (ChatGPT, ChatGPT for Teams, API) and supporting future commercial experiences. We own the user-facing payments experience, direct integrations with payment service providers, and other supporting infrastructure that powers checkout and payment flows. Payments works closely with teams across Finance, Legal, Growth, Product, external vendors and more to ensure our payments infrastructure scales with the business and supports evolving commercial goals.

About the Role As a Software Engineer on the Payments Team, you will play a pivotal role in shaping the infrastructure that powers OpenAI’s financial systems. You’ll design and build core payments systems, partner with cross-functional teams to deliver scalable solutions, and ensure that our financial systems support rapid product iteration and global reach. We’re looking for people who are pragmatic, collaborative, and energized by the opportunity to build systems that are foundational to OpenAI’s long-term mission and sustainability.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Architect, implement and scale core payment infrastructure.
• Build robust and extensible financial primitives to enable rapid iteration and support hyper-growth.
• Collaborate closely with internal and external stakeholders (e.g. Finance, GTM, Product, etc) to translate business requirements into clean, scalable technical systems.
• Demonstrate high levels of ownership to get changes shipped in the highly-regulated domain of payments.
• Create a seamless user experience for checkout around the world.
• Improve the reliability, observability and auditability of money movement at OpenAI.

You might thrive in this role if you:

• Have 5+ years of professional experience in software engineering, ideally with a focus on payments or financial systems at scale.
• Are familiar with payment processors (e.g., Stripe, Adyen, Braintree) or have built similar internal financial systems, e.g. storing cardholder data, pricing, online commerce, etc.
• Bring a strong product mindset and a desire to deeply understand product needs and design for long-term flexibility.
• Thrive in high-growth, ambiguous environments, and can balance fast execution with technical rigor and system reliability.
• Excellent communication skills, with ability to build consensus among stakeholders both internally and externally.

About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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What you'll do

• Developing and executing strategic IT infrastructure plans, policies, and procedures that align with Synopsys' global and regional objectives.
• Overseeing the design, implementation, and maintenance of HPC Engineering infrastructure, including Compute, Citrix, Storage, Networks, and Data Centers to ensure seamless operations.

What you need

• Extensive experience (20+ years) in managing large-scale, 24x7 IT infrastructure delivery programs for global organizations.
• Deep technical expertise in HPC Engineering infrastructure—Compute, Citrix, Storage, Networks, and Data Centers.

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What you'll do

• Providing expert advice on Porsche vehicles and services
• Assisting customers with their queries and concerns
• Coordinating and managing service appointments and repairs

What you need

• Excellent communication and interpersonal skills
• Strong knowledge of Porsche vehicles and services
• Ability to work in a fast-paced environment

Why this matters

As a Porsche Serviceberater, you will play a critical role in ensuring that our customers receive the highest level of service and support. Your expertise and knowledge will help to build trust and loyalty with our customers, and contribute to the success of our dealership.

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You'll be part of our team and shape the digital future of our customers together with us, with a clear focus on end-to-end value creation processes: from planning to procurement, logistics and production to sales, aftermarket and service processes.

Responsibilities

• Beratung und Konfiguration (Customizing) der Service-to-Satisfaction-Prozesse (Aftermarket) unter Einsatz des integrierten SAP-Produktportfolios – insbesondere S/4HANA Service, S/4HANA Service Cloud (CX-Komponenten) und SAP Field Service Management
• Mitwirkung und eigenverantwortliche Umsetzung von Service- bzw. Aftermarket-Projekten mit Schwerpunkt auf Service Management
• Durchführung von Workshops und Schulungen für Projektteams und Anwender:innen (Teil-)Projektleitung mit Budget- und Erfolgsverantwortung
• Transformation bestehender CRM- und ERP-Funktionalitäten in moderne SAP-Service-Prozesse
• Erweiterung der persönlichen Expertise im Bereich Service-to-Satisfaction sowie die Erweiterung eigener Beratungskompetenzen

What you need

• Abgeschlossenes Studium und mind. 3 Jahre Berufserfahrung in der Beratung (bzw. Inhouse Consulting), mit dem Fokus auf SAP-Service-Projekten
• Leidenschaft für Vertriebs- oder Serviceprozesse sowie deren Modellierung und Optimierung
• Expertise in der Anwendung und Implementierung der SAP-Lösungskomponenten S/4HANA Service, S/4HANA Service Cloud, SAP Field Service Management bzw. SAP CS, PM oder CRM

Why this matters

This role is part of our team and shapes the digital future of our customers together with us, with a clear focus on end-to-end value creation processes: from planning to procurement, logistics and production to sales, aftermarket and service processes.

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