{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/service-management-practices"},"x-facet":{"type":"skill","slug":"service-management-practices","display":"Service Management Practices","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_eb62cebf-d2c"},"title":"Service Management and Risk Specialist/Associate Director, Software Engineering Specialist","description":"<p>Join HSBC and fulfil your potential in the role of Associate Director, Software Engineering Specialist. As a key member of our team, you will embed resilience and control requirements into EUS Service Governance routines, partner with Service Governance leads to define consistent measures, thresholds, and continuous improvement loops for resilience outcomes, and provide risk-based insights to EUS leadership to prioritise remediation, target investment, and make clear risk/benefit trade-offs.</p>\n<p>Influencing EUS platform leads and cross-CTO stakeholders to align on resilience outcomes, dependencies, and delivery commitments, coordinating delivery across IT Operations, Cybersecurity, Technology Risk, Operational Resilience/BCM, and Third-Party Risk to ensure consistent execution and escalation, operationalising evolving regulatory and control expectations, and maintaining audit-ready evidence with timely gap closure.</p>\n<p>Running/supporting resilience maturity assessments, translating findings into prioritised roadmaps, and maintaining KRIs/KPIs and executive dashboards, strengthening accountability and capability by identifying systemic risks, supporting incident/exercise escalations and governance communications, and delivering playbooks/templates/coaching to uplift resilience practices across EUS.</p>\n<p>To be successful in this role, you will require experience in operational resilience, technology risk, controls, service reliability, or IT governance in a regulated environment, a strong understanding of control design, evidence, and risk-based prioritisation, and the ability to translate mandates into practical operational/technical actions and measurable outcomes.</p>\n<p>Strong stakeholder management and influencing skills in a matrix environment, experience producing metrics and executive reporting, and a composed, structured approach during incidents/exercises are also essential.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_eb62cebf-d2c","directApply":true,"hiringOrganization":{"@type":"Organization","name":"HSBC","sameAs":"https://portal.careers.hsbc.com","logo":"https://logos.yubhub.co/portal.careers.hsbc.com.png"},"x-apply-url":"https://portal.careers.hsbc.com/careers/job/563774610771243","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["operational resilience","technology risk","controls","service reliability","IT governance","observability","resilience testing","service management practices","third-party resilience"],"x-skills-preferred":[],"datePosted":"2026-04-24T14:16:11.951Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad"}},"employmentType":"FULL_TIME","occupationalCategory":"IT","industry":"Finance","skills":"operational resilience, technology risk, controls, service reliability, IT governance, observability, resilience testing, service management practices, third-party resilience"}]}