{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/skill/service-level-agreements"},"x-facet":{"type":"skill","slug":"service-level-agreements","display":"Service Level Agreements","count":4},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_62e8ee15-b8d"},"title":"Manager Procurement (Facilities)","description":"<p>At Aristocrat, we believe in empowering our employees to deliver premier experiences. As a Manager Procurement (Facilities), you will play a pivotal role in improving efficiencies and maintaining detailed procurement operations. Our culture promotes collaboration and innovation, allowing you to thrive in an ambitious environment. Join us to make a significant impact and be part of a team committed to excellence in gaming and entertainment!</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Manage the end-to-end procurement lifecycle.</li>\n<li>Review and validate purchase requisitions to ensure budget and cost center alignment.</li>\n<li>Ensure strict adherence to procurement policy and approval matrices.</li>\n<li>Lead commercial negotiations to achieve cost efficiencies.</li>\n<li>Conduct rate benchmarking and comparative analysis.</li>\n<li>Coordinate contract renewals to avoid unjustified price increases due to customer concerns.</li>\n<li>Monitor vendor performance and enforce service level agreements (SLAs).</li>\n<li>Identify and deliver cost savings through structured sourcing initiatives.</li>\n<li>Monitor agreed savings and release monthly reports on procurement and travel expenditures.</li>\n<li>Support audit and compliance reviews.</li>\n<li>Coordinate domestic and international travel bookings through approved Travel Management Companies (TMC).</li>\n<li>Ensure policy compliance, including approval governance for urgent travel.</li>\n<li>Handle customer issues including cancellations and emergency travel.</li>\n<li>Coordinate visa processing and documentation.</li>\n<li>Handle forex requirements as per policy.</li>\n<li>Act as the single point of contact for sourcing and travel blocking issues.</li>\n<li>Partner with Finance, HR, and Business teams to provide proactive updates and ensure service excellence.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_62e8ee15-b8d","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Aristocrat","sameAs":"https://www.aristocrat.com/","logo":"https://logos.yubhub.co/aristocrat.com.png"},"x-apply-url":"https://aristocrat.wd3.myworkdayjobs.com/en-US/AristocratExternalCareersSite/job/Noida-UP-IN/Manager-Procurement--Facilities-_R0021080","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Procurement","Supply Chain Management","Indirect Procurement","Corporate Travel","Travel Management","Vendor Performance Management","Service Level Agreements","Contract Negotiation","Cost Savings Analysis"],"x-skills-preferred":[],"datePosted":"2026-04-22T17:35:32.392Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Noida"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Procurement, Supply Chain Management, Indirect Procurement, Corporate Travel, Travel Management, Vendor Performance Management, Service Level Agreements, Contract Negotiation, Cost Savings Analysis"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dcd95220-cc8"},"title":"Engineering Manager - Pipelines Engine","description":"<p>We are seeking a dedicated Engineering Leader to spearhead the Pipelines Engine engineering team. The team is responsible for building next generation Runtime ETL features and ensuring that Lakeflow Pipelines has state of art performance for ETL workloads. You will also spearhead the Agentic Data Engineering infrastructure, by building the next generation engine to power agentic pipeline authoring, execution and maintenance.</p>\n<p>The main responsibilities include:</p>\n<ul>\n<li>Lead an engineering team building the next-generation ETL features for the Databricks Lakeflow platform.</li>\n<li>Oversee sustained recruitment of top-tier talent, and upskilling talent on the team.</li>\n<li>Build processes to implement product vision and strategy, according to organisational goals and priorities.</li>\n<li>Build software that is not just high quality but easy to operate.</li>\n<li>Manage technical debt, including long-term technical architecture decisions and balance product roadmap.</li>\n</ul>\n<p>What we look for:</p>\n<ul>\n<li>Minimum 3 years of experience in managing top-tier engineering teams.</li>\n<li>5+ years experience building data infrastructure systems such as Apache Spark or database internals.</li>\n<li>A passion for database systems, storage systems, distributed systems, or performance optimisation.</li>\n<li>Experience working with product management, and directly with customers; ability to understand customer needs.</li>\n<li>Can ensure the team builds high quality and reliable infrastructure services.</li>\n<li>Experience being responsible for testing, quality, and Service Level Agreements of a product.</li>\n<li>Experience building and managing teams in a complex technical domain, such as on distributed data systems or database internals.</li>\n<li>Expertise in attracting, hiring and coaching engineers, who will meet the Databricks hiring standards.</li>\n<li>Experience up-leveling teams via hiring top-notch talent and growing existing team members.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_dcd95220-cc8","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Databricks","sameAs":"https://databricks.com","logo":"https://logos.yubhub.co/databricks.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/databricks/jobs/8467083002","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$190,000-$261,250 USD","x-skills-required":["Apache Spark","database internals","distributed systems","performance optimisation","product management","customer needs","testing","quality","Service Level Agreements"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:49:57.939Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mountain View, California; San Francisco, California"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Apache Spark, database internals, distributed systems, performance optimisation, product management, customer needs, testing, quality, Service Level Agreements","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":190000,"maxValue":261250,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_981e6f7e-ede"},"title":"Production Readiness Lead - Game Developer Experience (GDX)","description":"<p>Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.</p>\n<p>The Electronic Arts Information Technology (EAIT) organization works as a global team to empower EA&#39;s employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA&#39;s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to ensure better play.</p>\n<p>As part of the Game Developer Experience (GDX) organization, the Engineering and Operations team is building a structured, scalable operational lifecycle across GameKit. In this role, you will play a central part in shaping how operational excellence is embedded into product delivery from concept through launch and beyond.</p>\n<p>As the Product Readiness Lead, you will integrate operational standards directly into the Product Development Lifecycle (PDLC), ensuring that reliability, scalability, and support readiness are designed in, not added later. You will collaborate closely with Engineering, Product Management, Site Reliability Engineering (SRE), Customer Support, and Operations partners to help teams meet clearly defined expectations for observability, automation, documentation, and launch readiness.</p>\n<p>This is a hybrid role (3 days per week in the office) based in Vancouver, reporting to the Director of Operations and partnering broadly across the GameKit ecosystem to establish a repeatable, sustainable operational lifecycle model.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Enable a digital-first, automation-forward support strategy by ensuring products are designed with operational readiness from Day 0.</li>\n<li>Partner with product and engineering teams to embed automation, AI-enabled support capabilities, and agentic workflows into product designs before launch.</li>\n<li>Define and integrate standards for alerting, instrumentation, observability, runbooks, and workflow automation into the PDLC.</li>\n<li>Establish lifecycle checkpoints and measurable readiness indicators (e.g., MTTR, signal coverage, operational maturity).</li>\n<li>Lead structured operational readiness reviews and provide clear, actionable recommendations to support successful launches.</li>\n<li>Be the connector across teams, aligning technical and operational partners around shared reliability and support outcomes.</li>\n</ul>\n<p>Qualifications:</p>\n<ul>\n<li>8+ years of experience in Operations, Site Reliability Engineering (SRE), Technical Program Management, Platform Operations, or a related discipline.</li>\n<li>Demonstrated hands-on experience with Service Level Agreements (SLAs)/Service Level Objectives(SLOs), incident management, observability tooling, dashboards, and automation systems in large-scale, multi-product environments.</li>\n<li>Strong collaboration and influence skills, with the ability to work effectively across engineering, product, and operational teams.</li>\n<li>Experience driving operational consistency and continuous improvement in dynamic, technology-driven organizations.</li>\n</ul>\n<p>Pay Transparency - North America</p>\n<p>COMPENSATION AND BENEFITS</p>\n<p>The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).</p>\n<p>PAY RANGES</p>\n<p>• British Columbia (depending on location e.g. Vancouver vs. Victoria) $130,800 - $183,000 CAD</p>\n<p>Pay is just one part of the overall compensation at EA.</p>\n<p>For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_981e6f7e-ede","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Electronic Arts","sameAs":"https://jobs.ea.com","logo":"https://logos.yubhub.co/jobs.ea.com.png"},"x-apply-url":"https://jobs.ea.com/en_US/careers/JobDetail/Production-Readiness-Lead-Game-Developer-Experience-GDX/212677","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$130,800 - $183,000 CAD","x-skills-required":["Service Level Agreements (SLAs)","Service Level Objectives (SLOs)","incident management","observability tooling","dashboards","automation systems"],"x-skills-preferred":[],"datePosted":"2026-03-10T12:18:03.330Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Vancouver"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Service Level Agreements (SLAs), Service Level Objectives (SLOs), incident management, observability tooling, dashboards, automation systems","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":130800,"maxValue":183000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8ee8e5b9-2aa"},"title":"Vice President, Strategic Sourcing - Technology","description":"<p><strong>About this role</strong></p>\n<p>We are seeking a dynamic Vice President in Technology Sourcing to join our Global Strategic Sourcing team as an individual contributor, focused on executing high-impact initiatives that reshape our global sourcing landscape and optimize third-party spend across the enterprise.</p>\n<p><strong>Business Unit Overview</strong></p>\n<p>Our Global Strategic Sourcing team advises and supports business functions on all their supplier-related initiatives, whether they involve supplier identification, evaluation, selection, negotiation, performance management or escalation management. We aim to avoid certain costs, deliver tangible cost reductions, furnish reliable analytical data and insights for improved decision making, and enable a socially responsible and diverse supplier base.</p>\n<p><strong>Principal duties</strong></p>\n<ul>\n<li><strong>Strategic Advisory</strong>: Serve as a strategic advisor to all levels of management on all matters related to sourcing and procurement, offering insights and recommendations to optimize the vendor portfolio and achieve corporate transformation objectives.</li>\n<li><strong>Sourcing Strategy Development</strong>: Conduct rigorous external spend analysis to uncover opportunities for cost optimization. Design and execute comprehensive sourcing strategies to reduce cost, improve delivery resilience, and streamline vendor portfolios through competitive bidding, proofs-of-concepts, demand management, supplier consolidation, and process reengineering efforts that align with the company&#39;s overall business goals, ensuring cost-effectiveness, and quality.</li>\n<li><strong>Cross-Functional Collaboration</strong>: Work closely with internal stakeholders to align sourcing strategies with enterprise cost targets and transformation goals. Build and manage cross-functional cost optimization programs to drive accountability and transparency in sourcing decisions.</li>\n<li><strong>Supplier Relationship Management</strong>: Build and maintain strong relationships with key suppliers, negotiating and drafting favorable terms into contracts, ensuring the highest standards of quality and service.</li>\n<li><strong>Market Analysis</strong>: Conduct thorough market research and analysis to identify trends, risks, and opportunities within the supply chain, and prepare PowerPoint decks to support informed sourcing decision-making.</li>\n<li><strong>Risk Management</strong>: Identify potential risks within the supply chain and develop mitigation plans to ensure business continuity and minimize disruptions.</li>\n<li><strong>Cost Management</strong>: Implement cost-saving initiatives and strategies to reduce overall expenses without compromising on quality or performance.</li>\n<li><strong>People Management</strong>: Coach, mentor, and manage indirect reports as necessary.</li>\n</ul>\n<p><strong>Experience required</strong></p>\n<ul>\n<li>8+ years of experience in strategic sourcing or supply chain strategy in a complex, global environment—ideally within financial services, tech, or consulting, with a proven track record of success in a technology-related-related strategic sourcing role.</li>\n<li>Experience negotiating with Big Tech firms such as Microsoft, Oracle, IBM, Broadcom, AWS, Google, SAP, Adobe, Salesforce, Snowflake</li>\n<li>Experience working in or partnering with a Financial Planning and Analytics function or other budget-setting and spend tracking function.</li>\n<li>Exceptional program and stakeholder management skills with a strong bias for execution.</li>\n<li>Strong command of procurement analytics and ability to translate data into actionable insights and persuasive narratives.</li>\n<li>Expertise with category planning, competitive bidding techniques (RFI, RFP, RFQ), creation of business cases, vendor selection, vendor risk due diligence, operations management, and vendor dispute/escalation management.</li>\n<li>Financial modelling skills to build multiple negotiation scenarios, total cost of ownership models, consumption models, and demand forecasts based on spend analytics and other data sources.</li>\n<li>Depth in drafting, redlining, and negotiating global contracts, including experience drafting service level agreements (SLAs). This includes a solid understanding of contract law, including demonstrated ability to understand, interpret and articulate key legal terms in agreements.</li>\n</ul>\n<p><strong>Competencies</strong></p>\n<ul>\n<li>Highly strategic thinker with a proactive approach to challenges and opportunities, possessing superior analytical skills, including the ability to translate analyses into negotiation strategies and results</li>\n<li>Strong leadership and interpersonal skills, with the ability to work effectively in a team-oriented environment, eliciting support for key initiatives from senior management and other key stakeholders, by building and delivering clear, well-structured presentations</li>\n<li>Detail-oriented and organized, with a commitment to excellence and continuous improvement.</li>\n<li>Adaptable and resilient, with the ability to thrive in a fast-paced and dynamic business environment and with the willingness to adapt working hours to meet business needs and deadlines, understanding that most of the BlackRock supplier portfolio is comprised of firms based in the United States.</li>\n<li>Proficient MS Office skills, including experience using CoPilot and other AI software products.</li>\n</ul>\n<p><strong>Education Requirements</strong></p>\n<ul>\n<li>Bachelor’s Degree, with preferences for Accounting, Finance, Computer Science, Engineering, Economics, Data Science, Operations Research, Technology or Supply Chain Management, or Entrepreneurship.</li>\n<li>Advanced degrees in Business, Engineering, Law, or related areas are a plus.</li>\n</ul>\n<p><strong>Our benefits</strong></p>\n<p>To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.</p>\n<p><strong>Our hybrid work model</strong></p>\n<p>BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days per week in the office, with the option to work remotely on the remaining days.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_8ee8e5b9-2aa","directApply":true,"hiringOrganization":{"@type":"Organization","name":"BlackRock","sameAs":"https://jobs.workable.com","logo":"https://logos.yubhub.co/view.com.png"},"x-apply-url":"https://jobs.workable.com/view/kuvsJkBcUAmy5C6u8QYBKE/vice-president%2C-strategic-sourcing---technology-in-edinburgh-at-blackrock","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["strategic sourcing","supply chain strategy","procurement analytics","category planning","competitive bidding","vendor selection","vendor risk due diligence","operations management","vendor dispute/escalation management","financial modelling","contract law","service level agreements","Microsoft","Oracle","IBM","Broadcom","AWS","Google","SAP","Adobe","Salesforce","Snowflake"],"x-skills-preferred":[],"datePosted":"2026-03-09T16:39:40.748Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Edinburgh, Scotland"}},"employmentType":"FULL_TIME","occupationalCategory":"Finance","industry":"Finance","skills":"strategic sourcing, supply chain strategy, procurement analytics, category planning, competitive bidding, vendor selection, vendor risk due diligence, operations management, vendor dispute/escalation management, financial modelling, contract law, service level agreements, Microsoft, Oracle, IBM, Broadcom, AWS, Google, SAP, Adobe, Salesforce, Snowflake"}]}