The Hospitality Manager will oversee the direction and management of xAI's food and customer service activities. This includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet operation.

Responsibilities

• Oversee menu accuracy in multiple service formats
• Site expert on point of sale system from implementation to daily upkeep and functionality
• Set and enforce standards for hospitality operations
• Monitor quality and consistency of food products in all service locations
• Maintain clean and safe work stations throughout operation
• Train staff on customer service, allergen and nutritional awareness
• Enforce proper food safety practices with staff and leads
• Coordinate and enhance time management for team
• Develop and execute financial plan Hospitality operation
• Creation and maintenance of in-person and online training materials
• Performance management for hospitality staff
• Develop and execute food service plans for site needs including new builds and launch operations
• Site communication strategies and execution
• Lead catering execution

Basic Qualifications

• Associate degree in hospitality management
• 7+ years of leadership experience within the food service industry in a high-volume multi-concept operation

Preferred Skills and Experience

• Manager-level food safety certification
• Experience opening new operations and/or creating operational procedures from the ground up for high-volume, multi-unit establishments
• Beverage and wine knowledge including bar management and fundamentals
• Advanced understanding of modern marketing fundamentals and tools
• Advanced knowledge of customer service and safe kitchen operations
• Experienced with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Excellent knowledge of Food Service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills
• Experience with batch cooking or high-volume operations
• Experience leading groups in large team settings of 10 or more staff members
• Experience working in SpaceX food service operation for 1+ years

Additional Requirements

• Ability to lift up to 25 lbs. unassisted
• Ability to stand for long periods of time
• Ability to work all shifts and available for overtime and weekends

XML job scraping automation by YubHub

The Hospitality Manager will oversee the direction and management of xAI's food and customer service activities. This includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet operation.

Responsibilities

• Oversee menu accuracy in multiple service formats
• Site expert on point of sale system from implementation to daily upkeep and functionality
• Set and enforce standards for hospitality operations
• Monitor quality and consistency of food products in all service locations
• Maintain clean and safe work stations throughout operation
• Train staff on customer service, allergen and nutritional awareness
• Enforce proper food safety practices with staff and leads
• Coordinate and enhance time management for team
• Develop and execute financial plan Hospitality operation
• Create and maintain in-person and online training materials
• Performance management for hospitality staff
• Develop and execute food service plans for site needs including new builds and launch operations
• Site communication strategies and execution
• Lead catering execution

Basic Qualifications

• Associate degree in hospitality management
• 7+ years of leadership experience within the food service industry in a high-volume multi-concept operation

Preferred Skills and Experience

• Manager-level food safety certification
• Experience opening new operations and/or creating operational procedures from the ground up for high-volume, multi-unit establishments
• Beverage and wine knowledge including bar management and fundamentals
• Advanced understanding of modern marketing fundamentals and tools
• Advanced knowledge of customer service and safe kitchen operations
• Experienced with Microsoft Office and Outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Excellent knowledge of Food Service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills
• Experience with batch cooking or high-volume operations
• Experience leading groups in large team settings of 10 or more staff members
• Experience working in SpaceX food service operation for 1+ years

Additional Requirements

• Ability to lift up to 25 lbs. unassisted
• Ability to stand for long periods of time
• Ability to work all shifts and available for overtime and weekends

ITAR Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

XML job scraping automation by YubHub

You'll be working with a dynamic team to provide technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. You'll be required to have native level Japanese language proficiency, with Business level English (B2) level.

Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication

Requirements:

• Native level Japanese language proficiency, with Business level English (B2) level
• Experience in the service industry or experience in customer support
• Flexibility to work in a shift-based schedule including weekends (Saturday and Sunday)

What we offer:

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
• Annual Leave
• Congratulation or Condolence leave
• Special Leave
• Employee Referral Program
• Language Program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace (designated smoking room available)
• Employee Assistance Program (professional consultation/mental health support program)
• Relo Club Program (employee benefit program)
• Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
• Telecommuting Allowance (Based on company regulations)

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

XML job scraping automation by YubHub

You will be working in a dynamic workspace, with continuous growth opportunities and the chance to make a meaningful impact. You will be part of a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

Key Responsibilities:

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project-related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication

Requirements:

• Mastery in C1-C2 level English language proficiency, with Japanese at JLPT N2 (B2) level or higher
• Experience in the service industry or experience in customer support
• Excellent communication skills for effective player support
• Flexibility to adapt to various situations and player needs
• Accountability and reliability in handling player inquiries and issues
• Proactivity in identifying and addressing player concerns proactively
• Proficiency in navigating knowledge bases for efficient support
• Basic troubleshooting skills to assist players with technical challenges

Nice-to-haves:

• Previous Customer Service experience (remote or on-site/retail) is a plus
• You have some knowledge of the community platforms (e.g. Discord, Slack) - this could be an asset
• You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not so crucial

What we offer:

• Social insurance (Health insurance, Pension, Unemployment, Worker’s accident compensation)
• Annual Leave
• Congratulation or Condolence leave
• Special Leave
• Employee Referral Program
• Language Program
• Numerous internal social events
• Casual dress and hairstyle
• No smoking in workspace (designated smoking room available)
• Employee Assistance Program (professional consultation/mental health support program)
• Relo Club Program (employee benefit program)
• Commuting Allowance (up to 30,000 yen per month, based on the number of days spent in the office)
• Telecommuting Allowance (Based on company regulations)

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information:

• EN Studio: Keywords Studios International Japan
• Location: East APAC, Japan, Tokyo
• Area of Work: Player Engagement
• Service: Engage
• Employment Type: Contract
• Working Pattern: Full time, Remote

XML job scraping automation by YubHub