From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection.

As a Solutions Architect, you will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Manager, Solution Architect. Must be able to work US hours.

Key Responsibilities

• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
• Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Perform risk analysis and change management, ensuring project success and on-time delivery.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Requirements

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

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We are seeking an experienced Engagement Manager to join our team in Tokyo. As an Engagement Manager, you will be responsible for driving customer success by ensuring that our customers are making the most value of our products and services.

Key Responsibilities:

• Collaborate with sales counterparts to understand customer needs and develop valued solutions
• Identify opportunities for new services and articulate the business value
• Perform as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
• Consult with clients to understand and analyze engagement scope, requirements, time, cost, and benefits
• Drive resolution of delivery challenges, address resource contentions, scoping issues, and manage expectations

Requirements:

• Strong fundamental knowledge around Big Data Platforms Implementation from both the technology, operations, and security/governance lenses
• Proven experience in selling services offerings at either implementation, advisory, education, and change management capacity
• Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding, and execution to both business and technology audiences
• Consistent track record of identifying customer needs and successfully implementing solutions
• Owning projects/programs in agile scrum/kanban delivery methodology as well as waterfall methodology
• Strong problem-solving skill about customer's pain points by using modern technologies
• Excellence in presentation skills, providing proposals that enforce good project governance and drive scalable delivery practices to both internal and external executives
• High-level orchestration skills to align both internal and external stakeholders when proposing large initiatives
• Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes

Preferred Qualifications:

• Prior experience in project/program proposal to customers at Consulting, SI, Software/Cloud Vendor
• Bachelor's degree in Computer Science or related educational background

Benefits:

• Comprehensive benefits and perks that meet the needs of all employees

Commitment to Diversity and Inclusion:

• Databricks is committed to fostering a diverse and inclusive culture where everyone can excel

Compliance:

• Access to export-controlled technology or source code is required for performance of job duties, and it is within Employer's discretion whether to apply for a U.S. government license for such positions

XML job scraping automation by YubHub

You will focus on documenting current state processes, designing future state workflows, and creating a practical roadmap that helps the team scale in a more efficient and sustainable way. This is a strong fit if you want to shape how a core People function works across teams.

You will map end-to-end processes across People Operations and partner teams, identify gaps and handoffs, and help define a clearer service delivery framework as GitLab grows. You'll work across technical and non-technical groups and help turn complex workflows into designs that are easier to understand, improve, and maintain.

This is an all-remote role working across time zones with stakeholders in People Ops, People Technology, Finance, Legal, IT, and leadership. You'll operate in GitLab's handbook-first, async-by-default culture, where the process documentation, KBAs, and SOPs you create are core to how the function works.

This role is central to People Operations' shift toward a more structured, scalable, and data-informed operating model, and the process architecture you build will help create a durable foundation for the team's future growth.

Responsibilities

• Map end-to-end People Operations processes across areas such as onboarding, offboarding, internal movement, team member support, and Workday-related operations.

• Document current state workflows, key points, dependencies, system steps, and manual tasks to create a complete view of how work happens today.

• Design future state processes that improve efficiency, scalability, and service delivery across People Operations.

• Partner with cross-functional teams, including Talent Acquisition, IT, payroll, legal, compliance, and People Operations leads, to understand upstream and downstream handoffs.

• Create process inventories, supporting documentation, and clear artifacts that teams can use to align on how services should work.

• Develop roadmaps that outline the changes, sequence, and partnerships needed to move from current state to future state.

• Support implementation planning by working with operations leads and other partners, while keeping your primary focus on process analysis and design.

• Enable team members with practical tools and approaches for documenting and analysing simpler processes so the function can build this capability over time.

Requirements

• Business process analysis and documentation for complex workflows that include both system-driven and manual steps across HR operations, process improvement, or similar operational environments.

• Process design and documentation with the ability to create current state and future state process designs, including RACI matrices, SLAs, decision trees, and cross-functional handoff documentation, and translate them into clear requirements for tools like ServiceNow and Workday.

• Cross-functional collaboration and communication to work effectively with technical and non-technical teams, ask probing questions, synthesise input, present recommendations in plain language, and align handoffs across partner functions.

• Analytical and data-driven problem-solving to review ticket datasets, process steps, system configurations, or spreadsheets, identify patterns and gaps, and use insights to prioritise improvements and support business cases.

• Self-directed execution and prioritisation with comfort defining a work plan, managing competing priorities, and building structure in environments with limited precedent.

• Familiarity with HR systems and service delivery tools such as HRIS platforms and case management systems, with the ability to support process design in environments that use tools like Workday and ServiceNow.

• Additional relevant experience in areas such as HR service delivery models, shared services, process improvement methods, knowledge base or self-service program development, SLA and service catalog design, automation and workflow tools, process maturity frameworks, global workforce support, or GitLab workflows.

Benefits

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support

XML job scraping automation by YubHub

You will shape how customers adopt GitLab, grow with our platform, and engage with service offerings that support their goals. Working across Sales, Product, Engineering, Support, Marketing, and Operations, you will help define a clear vision for customer lifecycle programs, paid success plans, and scalable service delivery.

In this role, you will combine strategic thinking with hands-on execution, using customer insights, data, and strong cross-functional partnership to improve outcomes for customers and the business. This is a unique opportunity to influence adoption, retention, expansion, and the overall customer journey at GitLab.

Responsibilities

• Set the vision and strategic plan for the CX Services organisation, with a focus on product adoption, customer outcomes, and business growth.

• Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.

• Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.

• Define and monitor key performance indicators for customer success/services, using data to evaluate program health and identify areas for improvement.

• Lead and develop a high-performing CX Services Management team across distributed environments, including hiring, coaching, enablement, and performance management.

• Partner closely with Sales leadership on renewal forecasting, account coverage, and growth planning to support retention and expansion.

• Work across Product, Engineering, Support, Marketing, and Operations to align service delivery, resolve escalations, and improve the end-to-end customer experience.

• Manage the commercial and operational aspects of the services portfolio, translating customer needs into practical offerings that deliver measurable value.

Requirements

• Significant experience leading customer success/services teams in SaaS or subscription enterprise software environments, including experience managing managers and global teams.

• Demonstrated success building customer success/services strategies that improve adoption, retention, expansion, and long-term customer value.

• Strong leadership and people management skills, with the ability to recruit, develop, and mentor high-performing teams in a distributed organisation.

• Experience designing or evolving service offerings and customer programs based on customer needs, business priorities, and operational scalability.

• Strong understanding of technical product implementation, adoption strategies, and the software development lifecycle, ideally in DevOps or related environments.

• A data-driven approach to decision-making, with experience defining success metrics, analysing performance, and using insights to guide action.

• Excellent communication and presentation skills, with the ability to influence senior stakeholders and build effective cross-functional partnerships.

• Willingness to travel as needed and comfort working across cultures, geographies, and asynchronous ways of working.

About the Team

The CX Services team at GitLab helps customers achieve meaningful outcomes with our platform after the sale. We focus on adoption, value realisation, service delivery, and long-term customer growth. We work across the customer lifecycle to create consistent experiences, improve engagement models, and develop services that meet the needs of a broad range of customers.

We partner closely with Sales, Support, Product, Engineering, Marketing, and Operations to connect customer goals with the right strategy, resources, and programs. In our globally distributed and asynchronous environment, we value clear communication, strong ownership, and continuous improvement.

Our team is an important part of how GitLab supports customers as they build, secure, and deliver software more effectively.

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Your primary responsibilities will include:

• Working with the Professional Services team to utilize Databricks delivery partners and accelerate customer project outcomes
• Building and developing Professional Services relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), and the regional Partner team to support bi-directional pipeline review and bi-directional engagements (subcontracting and advisory) for company priorities
• Building an RFP process to support Partner Selection for large, complex, multi-year, multi-phase migration deals
• Creating templates and scorecards to supplement partner selection with a data-driven approach
• Spearheading and leading efforts to incubate and ramp new partners with Gen AI capabilities
• Driving MBRs and QBRs with priority partners, and developing long-term roadmaps for PS Partner delivery priorities
• Developing scorecards and feedback loops to segment partners by focus areas, regions, and company priorities
• Driving delivery governance to ensure partner quality and delivery on Services-led and partner-supported implementations
• Supporting global programs to measure partner quality such as CSAT, Partner Survey, and program governance
• Leading programs that align with our PS & Partner strategy for Assurance and advisory services
• Working with our cross-functional channel teams to enable GSIs, RSIs, SIs on Assurance services, and support bi-weekly reviews and deal governance
• Supporting Partner IP efforts such as the creation of service delivery kits to better scale our ecosystem
• Liaising with Delivery Partner organizations to ensure personnel have the required level of training and certification to achieve Databricks projects in accordance with best practices
• Championing and providing thought leadership for specialization programs
• Implementing and leading programs to achieve requirements and exceed delivery quality
• Building and maintaining an effective onboarding process for partner resources ensuring effective utilization and quality of services across Databricks customer deliveries
• Working with the Databricks resource management team to oversee the pipeline planning process with each of the delivery partners, ensuring partner resource availability in a timely manner to support Databricks service opportunities
• Allocating and outsourcing of Projects to service partners
• Selecting the appropriate partner for the project and collaborating closely with them to ensure project success
• Working with our legal, people operations, and other cross-functional organizations to support bi-directional contractual negotiations
• Advocating for the Partner's needs internally, managing any escalations and issues on projects being delivered by partners
• Developing, implementing, and monitoring Key Performance Indicators for each Services partner
• Coaching, mentoring junior members of the team, and partner resources

We are looking for someone with extensive industry experience, including resource management and demand pipeline management, and a record of success in navigating and driving engagements with large IT organizations, with a focus on managed or professional service delivery. Experience managing partner or third-party organization enablement, including upskilling teams to provide delivery capabilities, is also highly desirable.

If you are a results-driven professional with excellent communication and interpersonal skills, and a passion for delivering high-quality services, we encourage you to apply for this exciting opportunity.

XML job scraping automation by YubHub

We are seeking a highly experienced and skilled Manager, Knowledge Management to join our Content & Knowledge Management (CKM) team in Community Support. As a Manager, Knowledge Management, you will be responsible for leading a group of content professionals responsible for capturing, curating, and codifying information,standardizing and structuring it so humans and machines can consume it.

Key Responsibilities:

• Collaborate closely with peer managers, including those for Help Center and Taxonomy & Ontology teams, on content strategy and lifecycle, CKM tooling, information architecture, AI enablement at scale, and talent allocation and development, among other endeavors

• Partner cross-functionally with process design and optimization, training, quality, planning, program management, platform and product management, engineering, legal and policy, service delivery, analytics, and other teams to incubate and inform roadmaps, negotiate trade-offs, orchestrate impeccable content that supports strategic opportunities, and catalyze continuous improvement

• Coach, mentor, and grow a high-performing team: set clear goals, deliver regular feedback, develop craft and leadership skills, and build succession plans

• Articulate the key role knowledge plays on the success of support teams, including regular leadership updates, and structure and enable the team to ensure that human and virtual agents have the information they need at the ready

• Oversee processes and programs that assure content accuracy, accessibility, availability, usability, and effectiveness

• Act as DRI for content-related urgencies: triage requests, align stakeholders, coordinate publication of rapid guidance to agents and customers, and run retros to document improvement opportunities or best practices

Requirements:

• 10+ years experience in content and knowledge management or related fields

• 4+ years of experience leading content creators, content strategists, technical writers, and/or editors with a track record of success providing coaching, feedback, and professional development opportunities to team members

• Proven understanding of emerging digital and knowledge management trends, ability to provide thought leadership, and capacity to inspire innovation in these spaces

• Extensive familiarity with different content management systems (ex: ContentStack), operational and project management applications (ex: Airtable, Asana, etc.), and AI solutions and tools

• Familiarity with Taxonomy and Information Architecture concepts

• Experience working with a customer service team and/or operations team in matrix global organizations is highly desirable

• Agile training/certification/experience, including scrum, kanban, nimble, is a big plus

• Travel may be required up to 10% of the time

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range: $160,000-$200,000 USD

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We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership.

We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious. Come Build the Future of Home

At Belong, we don’t believe homes should be owned by institutions or that renting should feel like a transaction. We believe homes should be owned by regular people, and renting should feel like belonging.

To bring that future into reality, we’ve built a new system, one that fuses full-stack logistics, breakthrough AI, and a deep sense of humanity. Today, we serve homeowners and residents across the country. Tomorrow, we’ll serve millions. But scale alone doesn’t matter. What matters is how people feel in the system we build. That’s where you come in.

The Mission

We’re looking for a rare kind of leader. Someone who can architect and run one of the most emotionally charged, operationally complex, and strategically critical stages in the rental journey.

These moments make or break customer trust. They involve physical logistics, digital orchestration, emotional stakes, and financial precision all at once.

We’ve built the pieces. Now we need someone to lead them into greatness.

This isn’t project management.

This is ownership at a national scale.

This is team building across time zones and languages.

This is operational innovation in a mission-driven company that’s here to stay.

What You’ll Own

AI-First Operations

At Belong, artificial intelligence isn’t a bolt-on, it’s in the bloodstream of our operations.

We’re embedding AI into the very core of how transitions happen:

Predictive models for scheduling and dispatch

Smart triaging and routing of fieldwork

Automated homeowner and resident updates that feel human

Dynamic workforce optimization based on real-time constraints

As Owner, you won’t just use AI, you’ll help shape it. You’ll partner with our product and engineering teams to translate operational pain points into AI-powered solutions. And you'll become the bridge between what’s possible and what’s transformational.

This is your chance to be part of a future where software and empathy scale together.

Lead a Mission-Critical Program

Architect and scale our end-to-end member transition programs across multiple markets.

Own service delivery, quality control, KPI outcomes, and continuous improvement.

Build and evolve SOPs that set the gold standard for operational excellence.

Build & Elevate a Global Team

Inspire, train, and scale a high-performing, globally distributed operations team.

Set the tone, tempo, and bar for excellence. Then raise it.

Drive Operational Strategy with Product & Engineering

Use your voice at the strategy table.

Work side-by-side with Product and Engineering to define tools, automations, and AI enhancements that make our system better every day.

Transform Data into Action

Design and manage dashboards that provide full visibility into program performance.

Translate raw data into decisions that move the needle on satisfaction, retention, and cost-efficiency.

Create Belonging Moments at Scale

Establish proactive communication loops that earn trust from homeowners and residents at critical moments.

Implement feedback systems that turn small moments into major product and process insights.

What We’re Looking For

Deep experience designing and running operations in a technology-enabled, customer-centric environment.

Strong fluency in systems thinking, process design, and data analytics (SQL, Looker, Tableau, etc.).

Leadership in ambiguous, high-growth settings,bonus points for marketplace, logistics, or home services experience.

A heart for the customer. A head for the system. A will to win.

Preferred

Spanish fluency

Experience partnering closely with Product & Engineering teams

Previous exposure to property management, logistics, or complex service delivery

Why This Role Matters

The person in this seat will design the invisible and visible infrastructure behind one of Belong’s most impactful promises: a move-in and move-out experience that feels like care, not chaos.

XML job scraping automation by YubHub

We are seeking a hands-on Ops Expert to architect and lead our operational infrastructure as we scale.

Why Join Us?

We are a fast-growing, entrepreneurial company operating inside one of the fastest-growing sectors globally. You'll work directly with founders and senior leadership in a high-performance environment where your operational decisions materially shape company growth.

The Role

We are looking for a builder - someone who has built or scaled an agency, operated inside high-growth startups, or acted as the operational right hand to a founder. You must be comfortable:

• Creating structure from ambiguity

• Driving accountability across functions

• Translating founder vision into executable operational systems

• Operating in fast-paced, high-change environments

You will work directly with the founders to design and enforce the systems, reporting structures, and performance standards that support aggressive growth while protecting profitability and delivery quality.

What You'll Do

• Architect the company’s operating system — workflows, reporting, accountability frameworks

• Translate founder strategy into operational roadmaps

• Streamline and refine internal systems from the ground up

• Identify bottlenecks early and implement decisive solutions

• Drive cross-functional alignment across delivery, talent, client success, and finance coordination

• Establish KPI dashboards and performance tracking across teams

• Protect margins by optimizing service delivery processes

• Lead and inspire a high-performance global team

• Enforce execution standards and operational discipline

• Build scalable systems that support growth without operational drag

Requirements

Experience

• 3+ years in operations, startup leadership, agency environments, consulting, SaaS, or high-growth businesses

• Proven track record building operational systems from zero (not just maintaining mature ones)

• Demonstrated experience scaling teams and driving measurable operational outcomes

• Former agency owners, startup operators, or founder right-hand leaders strongly preferred

Operational Expertise

• Deep understanding of service delivery economics and profitability

• Strong commercial acumen

• Experience managing cross-functional global teams

• Comfort with ambiguity and rapid change

Industry Background

Experience in one or more of the following:

Info, Ed-Tech, Consulting, SaaS, AI, Digital Agencies, or Tech-enabled service businesses

Technical Proficiency (Preferred but not required)

Familiarity with:

Zapier, Make.com, Apollo.io, Smartlead/Instantly, Front.com, automation workflows, KPI dashboards

Lean / Systems Thinking

Knowledge of Lean principles, performance management systems, or structured operational frameworks is a plus.

Strongly Preferred Background

• Former agency owner or operator

• Extensive startup experience

• Experience acting as second-in-command to a founder

• Proven history of scaling service-based businesses

• Experience building operational infrastructure in remote-first environments

This Role Is Likely Not a Fit If:

• You prefer structured corporate environments

• You require heavy direction to operate

• You are uncomfortable with ambiguity

• You optimize for stability over growth

• You have primarily inherited mature systems rather than built them

Benefits

What’s In It For You?

• Competitive compensation (negotiable based on experience and impact)

• Performance-based quarterly bonuses

• Equity / share scheme eligibility after 12 months based on performance

• Direct mentorship and exposure to founders

• Remote flexibility

• Relocation to Dubai may be supported for proven high performers once operational impact is demonstrated

How to Apply

If you are ready to build, scale, and operate at founder-level intensity — we’d love to hear from you.

Please submit:

• Your updated resume

• A short cover letter explaining why you are a strong operational fit

• A recorded video answering:

• Why did you apply for this role?
• What operational systems have you personally built or scaled?
• What were your day-to-day operational responsibilities?
• Why do you believe you are suited to operate at Sr. Manager/Director level in a high-growth environment?

Please highlight what you have personally built, scaled, or transformed operationally.

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at AI Acquisition

RemoteAustraliaOperations

Posted 26 days ago

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Description

We are seeking a hands-on Ops Expert to architect and lead our operational infrastructure as we scale.

This is not a corporate administrator role.

We are specifically looking for a builder - someone who has built or scaled an agency, operated inside high-growth startups, or acted as the operational right hand to a founder.

You must be comfortable:

• Creating structure from ambiguity

• Driving accountability across functions

• Translating founder vision into executable operational systems

• Operating in fast-paced, high-change environments

You will work directly with the founders to design and enforce the systems, reporting structures, and performance standards that support aggressive growth while protecting profitability and delivery quality.

What You’ll Do

• Architect the company’s operating system — workflows, reporting, accountability frameworks

• Translate founder strategy into operational roadmaps

• Streamline and refine internal systems from the ground up

• Identify bottlenecks early and implement decisive solutions

• Drive cross-functional alignment across delivery, talent, client success, and finance coordination

• Establish KPI dashboards and performance tracking across teams

• Protect margins by optimizing service delivery processes

• Lead and inspire a high-performance global team

• Enforce execution standards and operational discipline

• Build scalable systems that support growth without operational drag

Requirements

Experience

• 3+ years in operations, startup leadership, agency environments, consulting, SaaS, or high-growth businesses

• Proven track record building operational systems from zero (not just maintaining mature ones)

• Demonstrated experience scaling teams and driving measurable operational outcomes

• Former agency owners, startup operators, or founder right-hand leaders strongly preferred

Operational Expertise

• Deep understanding of service delivery economics and profitability

• Strong commercial acumen

• Experience managing cross-functional global teams

• Comfort with ambiguity and rapid change

Industry Background

Experience in one or more of the following:

Info, Ed-Tech, Consulting, SaaS, AI, Digital Agencies, or Tech-enabled service businesses

Technical Proficiency (Preferred but not required)

Familiarity with:

Zapier, Make.com, Apollo.io, Smartlead/Instantly, Front.com, automation workflows, KPI dashboards

Lean / Systems Thinking

Knowledge of Lean principles, performance management systems, or structured operational frameworks is a plus.

Strongly Preferred Background

• Former agency owner or operator

• Extensive startup experience

• Experience acting as second-in-command to a founder

• Proven history of scaling service-based businesses

• Experience building operational infrastructure in remote-first environments

This Role Is Likely Not a Fit If:

• You prefer structured corporate environments

• You require heavy direction to operate

• You are uncomfortable with ambiguity

• You optimize for stability over growth

• You have primarily inherited mature systems rather than built them

Benefits

What’s In It For You?

• Competitive compensation (negotiable based on experience and impact)

• Performance-based quarterly bonuses

• Equity / share scheme eligibility after 12 months based on performance

• Direct mentorship and exposure to founders

• Remote flexibility

• Relocation to Dubai may be supported for proven high performers once operational impact is demonstrated

How to Apply

If you are ready to build, scale, and operate at founder-level intensity — we’d love to hear from you.

Please submit:

• Your updated resume

• A short cover letter explaining why you are a strong operational fit

• A recorded video answering:

• Why did you apply for this role?
• What operational systems have you personally built or scaled?
• What were your day-to-day operational responsibilities?
• Why do you believe you are suited to operate at Sr. Manager/Director level in a high-growth environment?

Please highlight what you have personally built, scaled, or transformed operationally.

XML job scraping automation by YubHub

We are seeking a hands-on Ops Expert to architect and lead our operational infrastructure as we scale.

Why Join Us?

We are a fast-growing, entrepreneurial company operating inside one of the fastest-growing sectors globally. You'll work directly with founders and senior leadership in a high-performance environment where your operational decisions materially shape company growth.

The Role

We are looking for a builder - someone who has built or scaled an agency, operated inside high-growth startups, or acted as the operational right hand to a founder. You must be comfortable:

• Creating structure from ambiguity

• Driving accountability across functions

• Translating founder vision into executable operational systems

• Operating in fast-paced, high-change environments

You will work directly with the founders to design and enforce the systems, reporting structures, and performance standards that support aggressive growth while protecting profitability and delivery quality.

What You'll Do

• Architect the company’s operating system — workflows, reporting, accountability frameworks

• Translate founder strategy into operational roadmaps

• Streamline and refine internal systems from the ground up

• Identify bottlenecks early and implement decisive solutions

• Drive cross-functional alignment across delivery, talent, client success, and finance coordination

• Establish KPI dashboards and performance tracking across teams

• Protect margins by optimizing service delivery processes

• Lead and inspire a high-performance global team

• Enforce execution standards and operational discipline

• Build scalable systems that support growth without operational drag

Requirements

Experience

• 3+ years in operations, startup leadership, agency environments, consulting, SaaS, or high-growth businesses

• Proven track record building operational systems from zero (not just maintaining mature ones)

• Demonstrated experience scaling teams and driving measurable operational outcomes

• Former agency owners, startup operators, or founder right-hand leaders strongly preferred

Operational Expertise

• Deep understanding of service delivery economics and profitability

• Strong commercial acumen

• Experience managing cross-functional global teams

• Comfort with ambiguity and rapid change

Industry Background

Experience in one or more of the following:

Info, Ed-Tech, Consulting, SaaS, AI, Digital Agencies, or Tech-enabled service businesses

Technical Proficiency (Preferred but not required)

Familiarity with:

Zapier, Make.com, Apollo.io, Smartlead/Instantly, Front.com, automation workflows, KPI dashboards

Lean / Systems Thinking

Knowledge of Lean principles, performance management systems, or structured operational frameworks is a plus.

Strongly Preferred Background

• Former agency owner or operator

• Extensive startup experience

• Experience acting as second-in-command to a founder

• Proven history of scaling service-based businesses

• Experience building operational infrastructure in remote-first environments

This Role Is Likely Not a Fit If:

• You prefer structured corporate environments

• You require heavy direction to operate

• You are uncomfortable with ambiguity

• You optimize for stability over growth

• You have primarily inherited mature systems rather than built them

Benefits

What’s In It For You?

• Competitive compensation (negotiable based on experience and impact)

• Performance-based quarterly bonuses

• Equity / share scheme eligibility after 12 months based on performance

• Direct mentorship and exposure to founders

• Remote flexibility

• Relocation to Dubai may be supported for proven high performers once operational impact is demonstrated

How to Apply

If you are ready to build, scale, and operate at founder-level intensity — we’d love to hear from you.

Please submit:

• Your updated resume

• A short cover letter explaining why you are a strong operational fit

• A recorded video answering:

• Why did you apply for this role?
• What operational systems have you personally built or scaled?
• What were your day-to-day operational responsibilities?
• Why do you believe you are suited to operate at Sr. Manager/Director level in a high-growth environment?

Please highlight what you have personally built, scaled, or transformed operationally.

XML job scraping automation by YubHub

We are seeking a hands-on Ops Expert to architect and lead our operational infrastructure as we scale.

Why Join Us?

We are a fast-growing, entrepreneurial company operating inside one of the fastest-growing sectors globally. You’ll work directly with founders and senior leadership in a high-performance environment where your operational decisions materially shape company growth.

The Role

We are looking for a builder - someone who has built or scaled an agency, operated inside high-growth startups, or acted as the operational right hand to a founder. You must be comfortable:

• Creating structure from ambiguity

• Driving accountability across functions

• Translating founder vision into executable operational systems

• Operating in fast-paced, high-change environments

You will work directly with the founders to design and enforce the systems, reporting structures, and performance standards that support aggressive growth while protecting profitability and delivery quality.

What You’ll Do

• Architect the company’s operating system — workflows, reporting, accountability frameworks

• Translate founder strategy into operational roadmaps

• Streamline and refine internal systems from the ground up

• Identify bottlenecks early and implement decisive solutions

• Drive cross-functional alignment across delivery, talent, client success, and finance coordination

• Establish KPI dashboards and performance tracking across teams

• Protect margins by optimizing service delivery processes

• Lead and inspire a high-performance global team

• Enforce execution standards and operational discipline

• Build scalable systems that support growth without operational drag

Requirements

Experience

• 3+ years in operations, startup leadership, agency environments, consulting, SaaS, or high-growth businesses

• Proven track record building operational systems from zero (not just maintaining mature ones)

• Demonstrated experience scaling teams and driving measurable operational outcomes

• Former agency owners, startup operators, or founder right-hand leaders strongly preferred

Operational Expertise

• Deep understanding of service delivery economics and profitability

• Strong commercial acumen

• Experience managing cross-functional global teams

• Comfort with ambiguity and rapid change

Industry Background

Experience in one or more of the following:

Info, Ed-Tech, Consulting, SaaS, AI, Digital Agencies, or Tech-enabled service businesses

Technical Proficiency (Preferred but not required)

Familiarity with:

Zapier, Make.com, Apollo.io, Smartlead/Instantly, Front.com, automation workflows, KPI dashboards

Lean / Systems Thinking

Knowledge of Lean principles, performance management systems, or structured operational frameworks is a plus.

Strongly Preferred Background

• Former agency owner or operator

• Extensive startup experience

• Experience acting as second-in-command to a founder

• Proven history of scaling service-based businesses

• Experience building operational infrastructure in remote-first environments

This Role Is Likely Not a Fit If:

• You prefer structured corporate environments

• You require heavy direction to operate

• You are uncomfortable with ambiguity

• You optimize for stability over growth

• You have primarily inherited mature systems rather than built them

Benefits

What’s In It For You?

• Competitive compensation (negotiable based on experience and impact)

• Performance-based quarterly bonuses

• Equity / share scheme eligibility after 12 months based on performance

• Direct mentorship and exposure to founders

• Remote flexibility

• Relocation to Dubai may be supported for proven high performers once operational impact is demonstrated

How to Apply

If you are ready to build, scale, and operate at founder-level intensity — we’d love to hear from you.

Please submit:

• Your updated resume

• A short cover letter explaining why you are a strong operational fit

• A recorded video answering:

• Why did you apply for this role?
• What operational systems have you personally built or scaled?
• What were your day-to-day operational responsibilities?
• Why do you believe you are suited to operate at Sr. Manager/Director level in a high-growth environment?

Please highlight what you have personally built, scaled, or transformed operationally.

XML job scraping automation by YubHub

We are seeking a hands-on Ops Expert to architect and lead our operational infrastructure as we scale.

This is not a corporate administrator role. We are specifically looking for a builder - someone who has built or scaled an agency, operated inside high-growth startups, or acted as the operational right hand to a founder.

You must be comfortable:

• Creating structure from ambiguity

• Driving accountability across functions

• Translating founder vision into executable operational systems

• Operating in fast-paced, high-change environments

You will work directly with the founders to design and enforce the systems, reporting structures, and performance standards that support aggressive growth while protecting profitability and delivery quality.

What You’ll Do

• Architect the company’s operating system — workflows, reporting, accountability frameworks

• Translate founder strategy into operational roadmaps

• Streamline and refine internal systems from the ground up

• Identify bottlenecks early and implement decisive solutions

• Drive cross-functional alignment across delivery, talent, client success, and finance coordination

• Establish KPI dashboards and performance tracking across teams

• Protect margins by optimizing service delivery processes

• Lead and inspire a high-performance global team

• Enforce execution standards and operational discipline

• Build scalable systems that support growth without operational drag

Requirements

Experience

• 3+ years in operations, startup leadership, agency environments, consulting, SaaS, or high-growth businesses

• Proven track record building operational systems from zero (not just maintaining mature ones)

• Demonstrated experience scaling teams and driving measurable operational outcomes

• Former agency owners, startup operators, or founder right-hand leaders strongly preferred

Operational Expertise

• Deep understanding of service delivery economics and profitability

• Strong commercial acumen

• Experience managing cross-functional global teams

• Comfort with ambiguity and rapid change

Industry Background

Experience in one or more of the following:

Info, Ed-Tech, Consulting, SaaS, AI, Digital Agencies, or Tech-enabled service businesses

Technical Proficiency (Preferred but not required)

Familiarity with:

Zapier, Make.com, Apollo.io, Smartlead/Instantly, Front.com, automation workflows, KPI dashboards

Lean / Systems Thinking

Knowledge of Lean principles, performance management systems, or structured operational frameworks is a plus.

Strongly Preferred Background

• Former agency owner or operator

• Extensive startup experience

• Experience acting as second-in-command to a founder

• Proven history of scaling service-based businesses

• Experience building operational infrastructure in remote-first environments

This Role Is Likely Not a Fit If:

• You prefer structured corporate environments

• You require heavy direction to operate

• You are uncomfortable with ambiguity

• You optimize for stability over growth

• You have primarily inherited mature systems rather than built them

Benefits

What’s In It For You?

• Competitive compensation (negotiable based on experience and impact)

• Performance-based quarterly bonuses

• Equity / share scheme eligibility after 12 months based on performance

• Direct mentorship and exposure to founders

• Remote flexibility

• Relocation to Dubai may be supported for proven high performers once operational impact is demonstrated

XML job scraping automation by YubHub

We are seeking a hands-on Ops Expert to architect and lead our operational infrastructure as we scale.

Why Join Us?

We are a fast-growing, entrepreneurial company operating inside one of the fastest-growing sectors globally. You’ll work directly with founders and senior leadership in a high-performance environment where your operational decisions materially shape company growth.

The Role

We are looking for a builder - someone who has built or scaled an agency, operated inside high-growth startups, or acted as the operational right hand to a founder. You must be comfortable:

• Creating structure from ambiguity

• Driving accountability across functions

• Translating founder vision into executable operational systems

• Operating in fast-paced, high-change environments

You will work directly with the founders to design and enforce the systems, reporting structures, and performance standards that support aggressive growth while protecting profitability and delivery quality.

What You’ll Do

• Architect the company’s operating system — workflows, reporting, accountability frameworks

• Translate founder strategy into operational roadmaps

• Streamline and refine internal systems from the ground up

• Identify bottlenecks early and implement decisive solutions

• Drive cross-functional alignment across delivery, talent, client success, and finance coordination

• Establish KPI dashboards and performance tracking across teams

• Protect margins by optimizing service delivery processes

• Lead and inspire a high-performance global team

• Enforce execution standards and operational discipline

• Build scalable systems that support growth without operational drag

Requirements

Experience

• 3+ years in operations, startup leadership, agency environments, consulting, SaaS, or high-growth businesses

• Proven track record building operational systems from zero (not just maintaining mature ones)

• Demonstrated experience scaling teams and driving measurable operational outcomes

• Former agency owners, startup operators, or founder right-hand leaders strongly preferred

Operational Expertise

• Deep understanding of service delivery economics and profitability

• Strong commercial acumen

• Experience managing cross-functional global teams

• Comfort with ambiguity and rapid change

Industry Background

Experience in one or more of the following:

Info, Ed-Tech, Consulting, SaaS, AI, Digital Agencies, or Tech-enabled service businesses

Technical Proficiency (Preferred but not required)

Familiarity with:

Zapier, Make.com, Apollo.io, Smartlead/Instantly, Front.com, automation workflows, KPI dashboards

Lean / Systems Thinking

Knowledge of Lean principles, performance management systems, or structured operational frameworks is a plus.

Strongly Preferred Background

• Former agency owner or operator

• Extensive startup experience

• Experience acting as second-in-command to a founder

• Proven history of scaling service-based businesses

• Experience building operational infrastructure in remote-first environments

This Role Is Likely Not a Fit If:

• You prefer structured corporate environments

• You require heavy direction to operate

• You are uncomfortable with ambiguity

• You optimize for stability over growth

• You have primarily inherited mature systems rather than built them

Benefits

What’s In It For You?

• Competitive compensation (negotiable based on experience and impact)

• Performance-based quarterly bonuses

• Equity / share scheme eligibility after 12 months based on performance

• Direct mentorship and exposure to founders

• Remote flexibility

• Relocation to Dubai may be supported for proven high performers once operational impact is demonstrated

How to Apply

If you are ready to build, scale, and operate at founder-level intensity — we’d love to hear from you.

Please submit:

• Your updated resume

• A short cover letter explaining why you are a strong operational fit

• A recorded video answering:

• Why did you apply for this role?
• What operational systems have you personally built or scaled?
• What were your day-to-day operational responsibilities?
• Why do you believe you are suited to operate at Sr. Manager/Director level in a high-growth environment?

Please highlight what you have personally built, scaled, or transformed operationally.

XML job scraping automation by YubHub

This role is aimed to cover the gap in the current workflow from sales to delivery, meet the Chinese customers' requirements, and bring better customer experience. The successful candidate will work with a bridge to link multiple contact persons in overseas production to customers in China, making it easier to level up the customer experience.

Duties and Responsibilities

1. Actively participate in client-related meetings internally and externally with colleagues from different departments.
2. Conduct client meetings in the assigned territory when the sales team members cannot or hard to meet the client.
3. Regularly meet with all contacts in the assigned territory and deliver information from the catch-ups to the related leaders and team members.
4. Work with teammates from different service delivery teams globally to respond to customers' requests.
5. Handle customer complaints and provide a satisfied solution together with the related service delivery team.
6. Maintain the assigned customer information in the CRM system.
7. Occasionally work on client-related admin tasks.
8. Other tasks as required by the line manager.

Requirements

1. Bachelor's degree or above.
2. 1-5 years of experience in the videogames industry is mandatory, and the candidate should be avid in games.
3. Experience in CRM systems and compliant with the requirement to use CRM system and online data server for timely data/document entry.
4. Experience in a multinational company with team members in different countries.
5. Fluent in English.
6. Self-driven. Able to deliver the best results without supervision.
7. Possesses sales skills, and experience of dealing directly with customers.
8. High standards and demands on the quality of one's work.
9. Sense of time and urgency. Completes work in the time required, or when not required, in the most efficient manner and in the shortest time possible. And able to work under pressure.
10. Not set limits for himself/herself and is willing to try new areas and things.
11. Creative and innovative, open-minded, and willing to share and communicate.
12. Willing to travel.

P.S.: This role is hybrid. Work in the office for 2 days per week with a floating workspace with the rest flexible in location for customer visit and preparation.

XML job scraping automation by YubHub