Support Specialist · Brex

Sat, 18 Apr 2026 15:58:24 GMT
Operations

Brex · Vancouver, British Columbia, Canada · $23-$25 per hour · remote

Join us at Brex, the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. As a Support Specialist, you will play a crucial role in making our customers happy and productive, working collaboratively with Sales, Product, and Engineering teams.

At Brex, we deeply value high-quality customer experience and view it as necessary to our success. Your goal will be to effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency.

Responsibilities:

Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat, utilizing AI-powered tools to optimize quality and efficiency

Compose thoughtful, personalized responses for a variety of customer requests

Triage incoming requests and spot trends in customer issues to flag for the rest of the team

Identify, reproduce, and document bugs for the Engineering teams

Make active contributions to help achieve team goals and successes

Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation

Requirements:

This role is required to be located within the greater Vancouver area

Must be able to start July 6th, 2026

Passionate about customer support and about the role it plays in making a customer-centric team successful

Ability to communicate technical problems in a clear and tactful way

Strong verbal and written communication skills

Empathy, diplomacy, tact, and poise under pressure when working through customer issues

Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points:

Bachelor's degree

FinTech experience

Prior experience in a customer-facing role, ideally in a support function

Experience with AI-powered customer service tools

Currently hold or have recently held a Series 7 and/or 63 securities license

Willingness to work overtime

Compensation: The expected pay range for this role is $23-$25 per hour. However, the starting hourly pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity.