This role requires a blend of operational leadership, customer-centric thinking, and technology awareness. You will be responsible for managing customer contact channels, collaborating with IT and business teams to implement contact center technologies and automation, and analysing customer interaction data to identify trends, pain points, and improvement opportunities.

The ideal candidate will have a broad business skill set, including stakeholder management, problem-solving, and resilience. They will also have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences.

In addition, the candidate should have excellent interpersonal skills and strong written and verbal communication skills in German (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel.

We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

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Turn launches into cultural moments and reviews into competitive advantages.

Execute the full product PR lifecycle regionally: adapt global messaging, coordinate embargoes across time zones, manage reviewer outreach, and drive post-launch amplification in UK, Nordics, and Benelux across all of Elgato's product categories.

Build and maintain tiered regional media lists across tech, creator-focused, lifestyle, and business publications: UK, Nordics and Benelux.

Develop region-specific reviewer briefing kits that translate specs into creator outcomes and drive the execution of Elgato products strategy in PR across European markets.

Manage seeding strategy and review unit logistics across all covered markets, ensuring key outlets receive early access ahead of embargoes.

Track regional review sentiment, message pull-through, and share of voice. Feed insights back to PR Lead and product/marketing teams.

Strategic PR & Thought Leadership

Shape the regional narrative. Bring global stories to life locally.

Adapt global story angles for regional relevance, identifying local hooks around creator economy growth, gaming culture, and professional AV convergence in European markets.

Identify regional placement opportunities for thought leadership content (executive bylines, op-eds) in European tech and business publications.

Contribute to quarterly PR plans with regional objectives, target outlets, story angles, and KPIs aligned to market-specific business goals.

Monitor competitive communications across European markets weekly. Flag opportunities for Elgato to lead regional industry conversations.

B2B, Pro AV & Trade PR

Extend Elgato’s reach into European professional markets while keeping the brand authentic.

Adapt B2B messaging for European enterprise buyers, IT decision-makers, and AV integrators, emphasizing reliability, scalability, deployment simplicity, and total cost of ownership.

Write for European Pro AV and broadcast trade press in the language integrators and engineers speak.

Localize vertical positioning for corporate communications, education, houses of worship, and broadcast/production segments across European markets.

Support case study development by sourcing European customer stories and coordinating approvals.

Support EMEA B2B team with trade media outreach, European distributor announcements, and regional trade show PR.

Event & Speaker PR

Make Elgato unmissable at every European event that matters.

Develop event PR timelines for European shows: pre-event outreach, on-site media appointments, demo coordination, and post-event follow-up.

Identify and secure regional speaking opportunities at European events and relevant podcasts/webinars.

Prepare speaker briefing docs, talking points, and executive bios tailored to European audience context.

Compile post-event reports with regional coverage analysis, key conversations, and actionable learnings.

Crisis & Issues Management

Protect the brand. Move fast, stay calm, be transparent.

Execute regional crisis response following global playbooks, adapting messaging for European market nuances and media expectations.

Draft regional holding statements and Q&A documents that can be activated within hours, coordinating with PR Lead on messaging alignment.

Provide real-time regional media monitoring during active situations, flagging escalation risks in European press.

Coordinate with Corsair corporate communications when issues have European or parent-company implications.

European PR Coordination

Align the European PR network.

Coordinate with European PR team to ensure consistent messaging and launch timing across European markets.

Adapt global messaging frameworks and launch playbooks for European market nuances (language, cultural context, retail landscape).

Collaborate with European PR team on PR best practices to elevate media coverage quality and consistency.

Build and maintain media database across all covered markets.

AI-Powered PR (Cross-Cutting)

Use AI to elevate every aspect of the work.

Contribute to Elgato’s AI search visibility by systematically building regional earned media citations that feed into AI-generated search answers.

Leverage AI tools (e.g., ChatGPT, Claude, Gemini) to accelerate regional press release adaptation, pitch development, and briefing document creation.

Use AI-powered media monitoring to surface regional coverage trends, competitive signals, and emerging story angles across multiple European markets and languages.

Apply AI to media list research, journalist profiling, and outlet analysis to improve targeting precision across UK, Nordics, and Benelux.

Build AI-assisted workflows for regional coverage reporting and earned media value tracking.

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Title: Creator and Community Systems Lead

Location: Singapore (hybrid)

At EA, we believe games are powerful because they bring together multiple ways people engage: play, watch, create, and connect. And increasingly, the biggest entertainment platforms aren’t just places to consume content , they’re places where communities build.

Creator-made content is already a proven part of EA’s history , from community creation tools in Battlefield to The Gallery in The Sims 4. We believe new creative technologies and tools will expand how players engage with and contribute to our experiences, supported by thoughtful product design, safety systems, and global reach. Our focus is on enabling more players to participate in creative expression by making creation easier, safer, and more rewarding.

We’re looking for a Community & Creator Systems Lead to architect and operate the systems that drive creator activation, progression, retention, and community participation at scale.

Your mandate: build frameworks, programs, and feedback loops that turn creators into long-term ecosystem participants and communities into durable networks. You will define onboarding systems, progression pathways, incentive structures, and community engagement models that increase creation rate, collaboration, and repeat participation.

You will partner across Product, Growth, Trust & Safety, and Regional teams to ensure that creator and community systems are scalable, culturally adaptable, and aligned with platform integrity standards.

Key Responsibilities:

1. Creator System

• Own the end-to-end creator journey from selection to sustained contribution.
• Design activation flows from onboarding → first publish → first iteration.
• Build and evolve the Creator Platform framework (tiers, progression thresholds, visibility logic, governance rules).
• Define reward philosophy , reinforcing improvement and contribution, not just outcome.
• Reduce 30-day creator drop-off and increase second-publish rate.
• Partner with Product to prioritise tooling improvements based on creator friction patterns.

1. Community System

• Design and operate the community layer that increases engagement and trust.
• Establish structured community infrastructure (Discord, rituals, office hours, feedback forums, creator councils).
• Define community norms, behaviour standards, and moderation pathways.
• Build repeatable feedback loops from community → Product → Growth.
• Track and act on community health indicators (engagement quality, sentiment, participation consistency).

1. Cultural Momentum

• Ensure early cultural energy in our approach.
• Identify emerging creators through behavioural and qualitative signals.
• Design amplification mechanisms for culturally resonant experiences.
• Translate breakout moments into repeatable playbooks.
• Prevent artificial hype that distorts ecosystem signals.

1. External Creator & Studio Partnerships

• Develop a structured KOL engagement model (not ad hoc outreach).
• Build long-term relationships with influential creators aligned to our culture.
• Convert KOL attention into creator participation and ecosystem growth.
• Identify and engage studio partners that elevate quality and depth.
• Ensure external creators strengthen , not distort , ecosystem norms.
• Design collaboration models between studios and emerging creators where appropriate.

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Own the full product PR lifecycle: messaging development, press release drafting, embargo coordination, reviewer outreach, and post-launch amplification for all Elgato NPIs and partnership announcements.

Build and maintain a tiered media list across tech, creator-focused, lifestyle, and business publications.

Develop reviewer briefing kits that translate specs into creator outcomes and drive Elgato products strategies and narratives.

Manage seeding strategy for new product categories, identifying which creators and journalists get early access and why - creating momentum for every Elgato NPI.

Track review sentiment, message pull-through, and share of voice. Feed insights back into product and marketing teams.

Strategic PR & Thought Leadership

Shape the narrative. Don't just react to coverage , create the stories the industry wants to tell.

Identify and develop proactive story angles around creator economy growth, gaming, and the convergence of consumer and professional AV.

Draft bylined articles, op-eds, and thought leadership pieces for executive placement in Tier 1 business and tech publications.

Build quarterly PR plans with clear objectives, target outlets, story angles, and KPIs aligned to business goals.

Monitor competitive communications weekly. Flag opportunities for Elgato to lead industry conversations.

Advise on announcement timing and sequencing to maximize impact and avoid collision with industry news cycles.

B2B, Pro AV & Broadcast PR

Extend Elgato's reach into professional markets while keeping the brand authentic.

Develop B2B-specific messaging for enterprise buyers, IT decision-makers, and AV integrators. Emphasize reliability, scalability, deployment simplicity, and total cost of ownership.

Write for Pro AV and broadcast trade press in the language integrators and engineers speak.

Create vertical positioning for corporate communications, education, houses of worship, and broadcast/production segments.

Produce case studies, solution briefs, and white papers that serve as proof points for enterprise credibility.

Support B2B team with trade media outreach, distributor announcements, and vertical market thought leadership.

Event & Speaker PR

Make Elgato unmissable at every event that matters.

Develop event PR timelines for key shows: pre-event outreach, on-site media appointments, demo coordination, and post-event follow-up.

Identify and secure speaking opportunities at key events and relevant podcasts/webinars.

Prepare speaker briefing docs, talking points, and executive bios tailored to each audience context.

Compile post-event reports with coverage analysis, key conversations, and actionable learnings.

Crisis & Issues Management

Protect the brand. Move fast, stay calm, be transparent.

Develop scenario-based crisis playbooks covering product issues, supply chain disruptions, social media backlash, and negative reviews going viral.

Draft holding statements and Q&A documents that can be activated within hours.

Provide real-time messaging counsel during active situations, balancing transparency with legal and business considerations.

Coordinate with Corsair corporate communications when issues have parent-company implications.

Global PR Strategy & Coordination

Build the playbook the whole team runs.

Define global messaging frameworks, positioning documents, and launch playbooks that ensure consistent Elgato narrative across all markets.

Set the PR calendar aligned to product launch roadmap, (r)etail moments and industry events.

Lead, coach, elevate  and coordinate a small global PR team to improve PR execution in existing markets.

Establish measurement framework: media coverage tracking, sentiment analysis, share of voice, AI search citation monitoring, and earned media value.

Build and maintain global media database and press kit infrastructure.

AI-Powered PR (Cross-Cutting)

Use AI to elevate every aspect of the work.

Develop a systematic earned media approach that builds the third-party citation footprint required for AI-generated search answers (Gemini, ChatGPT, Claude).

Leverage AI tools (Gemini, ChatGPT, Claude) to accelerate press release drafting, pitch development, messaging iteration, and briefing document creation.

Use AI-powered media monitoring and sentiment analysis to surface coverage trends, competitive signals, and emerging story angles faster than manual methods.

Apply AI to media list research, journalist profiling, and outlet analysis to improve targeting precision and outreach efficiency.

Build AI-assisted workflows for coverage reporting, share of voice tracking, and earned media value calculation.

Stay current on AI developments in the PR/communications space and continuously identify new ways to integrate AI into team workflows.

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This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the Internship: The Digital Success team helps Okta customers of all sizes adopt our platform and maximise their investment. We bridge the gap between customer pain points and tangible value, guiding companies from onboarding to a successful renewal. As a Digital Success Intern focusing on Automated Field Insights, you will play a pivotal role in our ability to scale value realisation by leveraging cutting-edge automation and AI to deliver insights at scale.

Throughout your internship, you will contribute to high-impact projects leveraged by our customer-facing teams, directly influencing how our customers perceive value.

What You’ll Get to Do:

• Content Audit & Optimisation: Lead the end-to-end audit of our automated presentation decks. You’ll ensure content is current, on-brand, and consistent across our decks and Highspot, collaborating cross-functionally to maintain a 'single source of truth' while identifying ways to better use AI to maintain content over time.

• Customer Sentiment & Gong Analysis: Dive deep into Gong data to analyse customer calls. You will identify emerging business goals (specifically around AI adoption), uncover recurring themes, and compare these insights against our current Matik content to recommend high-impact updates.

• AI Functionality Deep-Dive: Act as the team’s 'AI Scout' by exploring Platform AI capabilities. You will evaluate and build internal use cases for AI Insights, AI Query Builder, and email to streamline our digital success motion.

• Strategic Execution: Identify iterative improvements for existing programs based on product usage data and feedback from the broader Customer Success organisation.

• Stakeholder Presentation: Conclude your internship by presenting your findings, AI recommendations, and project impact to Okta leadership and key stakeholders.

Who We are Looking For:

• Education: Rising senior pursuing a Bachelor’s degree or higher (Business, Marketing, Data Science, or Communications preferred).

• Graduating Dec 2026 or Spring 2027

• Analytical Mindset: You enjoy 'connecting the dots' between raw data and customer stories, and have a high level of attention to detail.

• Technical Curiosity: A genuine interest in Identity Security and the intersection of AI and Customer Success.

• Collaboration: Proven ability to work across teams like Marketing, Product, and Operations.

• Communication: Strong copywriting skills with an eye for design consistency and brand voice.

• Bonus Points: Familiarity with Data Visualisation and Customer Success Software (e.g. Matik, Gong, Gainsight, Pendo, or Tableau).

Okta’s Intern Program

As an intern, you’ll do real work that matters. While you’re on board, you’ll work on meaningful projects and have an opportunity to see what working at Okta is all about. You’ll also have the support of your mentor and manager to help you develop new skills.

Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you’ll do that through participating in events like our Executive Speaker Series and Brown Bags.

And of course, we want you to have fun, too. Our internship program includes exciting opportunities to connect with your cohort beyond the office through fun and classic local outings.

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This role sits at the intersection of startup ecosystem development and hands-on technical activation. Your primary mandate is driving adoption across the startup funnel , turning ecosystem touchpoints into active, building developers on Anthropic's platform. You'll work closely with the Startups GTM team to convert ecosystem relationships , with VCs, accelerators, and founder communities , into active, building developers.

Responsibilities

• Drive Net New Logo Acquisition Through Developer Enablement

• Lead hands-on developer onboarding experiences at ecosystem events that convert startup founders and their engineers from first API interaction to committed platform adoption

• Build scalable enablement programs , hands-on workshops, build-a-thons, and technical office hours , that activate developers at VC and accelerator partner events

• Develop a playbook for turning ecosystem touchpoints (builder summits, founder days, VC partnerships) into measurable developer sign-ups and active usage

• Partner closely with the Startups GTM team to create seamless handoffs from relationship → activation → retention

• Create Compelling Technical Content

• Create high-quality technical content , tutorials, demo apps, and blog posts , that showcase how to build real products on Anthropic's API, with a focus on common startup use cases

• Develop code demos and working prototypes that showcase Claude's capabilities in ways that resonate with technical founders, particularly at ecosystem events and webinars

• Partner with the Product team to stay current on platform capabilities and ensure content reflects the latest developer tooling and best practices

• Lead Developer Programming at Startup Events

• Own developer-facing programming at Anthropic's builder summits and global startup activations

• Design and run hands-on technical sessions that move developers from curiosity to active building within a single event

• Build relationships with key technical communities , developer platforms, open-source contributors, and startup accelerator cohorts , to grow Anthropic's developer mindshare

• Represent Anthropic as a trusted technical resource in the startup ecosystem

• Partner Across GTM and Ecosystem

• Surface market signal and developer sentiment from the startup ecosystem back to internal teams

• Partner with GTM, Sales, and Marketing to create developer-focused activation campaigns and messaging for the startup ecosystem

• Work with the Startups Partnerships team to ensure VC and accelerator relationships translate into real developer engagement and usage metrics

• Collaborate closely with the Product team to stay aligned on platform strategy, content, and developer programs

• Define Success and Scale

• Define and track success metrics , tied to net new logos, developer activation, and ecosystem engagement , and build reporting that connects evangelist activity to business outcomes

• Create scalable processes and grow the team as the startup ecosystem expands

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Location

San Francisco

Employment Type

Full time

Department

Compensation

• $216K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The User Operations team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s already breakneck shipping cadence – and the expectation that it will only accelerate – our ability to architect scalable systems for support readiness, user‑feedback, and broader program delivery is central to our ability to build world-class products and to maintain exceptional support quality.

About the Role

We are seeking a systems‑minded builder who will design, prototype, implement, and iterate on the tooling, data flows, and processes that allows the User Operations team to redefine a modern support organization. Think: automated launch checklists, content and knowledge pipelines, incident detection and evaluators, and other processes that power a User Operations team operating at an unprecedented scale. You’d be building resilient systems, not better slide decks.

We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment.

This role is based in San Francisco, California. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Build “Day-1 enabled” workflows; role-tailored playbooks, content auto-diffs from source docs, and other workflows that have been taken for granted in typical Support organizations.

• Continuously automate repetitive touchpoints with scripts, agents, and LLM-powered flows; implement governance, observability, evaluation gates, and safe rollback.

• Codify detection (windowing, dedupe, thresholds), on-call handoffs, and post-incident learning loops that protect customer experience and SLAs.

• Prototype and learn quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering.

• Stand up data pipelines that capture sentiment, ticket trends, and BPO insights, routing actionable signals back to Product within hours—not weeks.

• Identify risks and challenges during tooling rollouts, proposing solutions that safeguard customer experience and service levels.

• Continuously automate, replacing every repetitive touchpoint with scripts, agents, or LLM-powered flows.

You might thrive in this role if you:

• Have 8+ years of experience in building tools for internal teams, especially within a customer support environment.

• Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team.

• Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries.

• Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams.

• Are passionate about customer advocacy and have experience translating customer feedback into strategic product insights.

• Possess a strong bias for automation and a distaste for doing low-complexity to otherwise repetitive work consistently.

• Thrive in a fast-moving, ambiguous environment where priorities will shift quickly and iterating on your systems will be required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose technologies like artificial intelligence benefit all of humanity.

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