You'll work with enterprise clients to understand their unique challenges, lead a team that architects specific AI solutions, and ensure successful deployment and adoption of AI systems in production environments.

This is a Management role that combines deep engineering and AI expertise, leading a team, and working on customer-facing problems. You'll work directly with customer engineering teams to integrate AI into their critical workflows.

Customer Integration & Deployment

Partner directly with enterprise customers to understand their technical infrastructure, data pipelines, and business requirements.

Design and implement custom integrations between Scale AI's platform and customer data environments (cloud platforms, data warehouses, internal APIs).

Build robust data connectors and ETL pipelines to ingest, process, and prepare customer data for AI workflows.

Deploy and configure AI models and agents within customer security and compliance boundaries.

AI Agent Development

Develop production-grade AI agents tailored to customer use cases across domains like customer support, data analysis, content generation, and workflow automation.

Architect multi-agent systems that orchestrate between different models, tools, and data sources.

Implement evaluation frameworks to measure agent performance and iterate toward business objectives.

Design human-in-the-loop workflows and feedback mechanisms for continuous agent improvement.

Prompt Engineering & Optimization

Create sophisticated prompt engineering strategies optimized for customer-specific domains and data.

Build and maintain prompt libraries, templates, and best practices for customer use cases.

Conduct systematic prompt experimentation and A/B testing to improve model outputs.

Implement RAG (Retrieval Augmented Generation) systems and fine-tuning pipelines where appropriate.

Leadership & Collaboration

Serve as the Engineering Manager and technical point of contact for strategic enterprise accounts.

Lead a team that is collaborating with customer data scientists, ML engineers, and software developers to ensure smooth integration.

Work closely with Scale's product and engineering teams to translate customer needs into product improvements.

Document technical architectures, integration patterns, and best practices.

Problem Solving & Innovation

Debug complex technical issues across the entire stack, from data pipelines to model outputs.

Rapidly prototype solutions to unblock customers and prove out new use cases.

Stay current on the latest AI/ML research and tools, bringing innovative approaches to customer problems.

Identify opportunities for productization based on common customer patterns.

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