This role is the backbone of our Global Sales organisations, providing a blend of technical Salesforce administration and high-level data stewardship. You will ensure that Salesforce CPQ, OLM, and multiple Salesforce instances run with high process integrity while simultaneously managing the data quality and firmographic insights that drive our Sales organisation forward.

Responsibilities:

• Salesforce Administration: Manage user setup, roles, profiles, permissions, and security settings. Serve as the escalation point for advanced user requests and troubleshoot complex and multi-instance issues. Ensure Compliance with security and access governance policies. Monitor system usage and adoption to recommend improvements.

• System Maintenance: Maintain page layouts, workflows, validation rules, and approval processes. Configure and maintain Salesforce support processes.

• Data Stewardship: Perform data audits and investigations across systems to enhance firmographic information. Fix data issues following standard operating procedures and data policies.

• Operational Excellence: Monitor and Manage Salesforce case queues to meet SLAs. Oversee the synchronisation of Salesforce data with ERP/Billing systems to ensure seamless order-to-cash cycles.

• Strategy & Documentation: Provide documentation for implementation changes to data quality standards. Document data requirements, strategy, and rules (standardisation, cleansing, and validation) for both legacy and new environments.

• Collaboration: Partner with Sales Ops, Finance, IT, and Business Stakeholders to identify and drive automation advances that improve operational efficiency.

• Testing & Training: Support UAT and deployments while developing training materials to empower our end users.

Qualifications:

• Salesforce Expertise: 3+ years of experience as a Salesforce Administrator (Sales Cloud) with an active Salesforce Administrator certification (ADM-201).

• Data Analysis: Demonstrable experience executing data quality analysis within complex, federated system architectures.

• Process Mindset: Experience in Sales Operations support and a basic understanding of data providers like ZoomInfo.

• Technical Logic: Ability to evaluate data risks, troubleshoot integrated system issues, and provide solutions in a timely manner.

Desired:

• Advanced Certifications: Salesforce Certified Advanced Admin.

• Technical Stack: Experience with SQL, Heroku, or Python (specifically for data pipelining).

• Analytics: Familiarity with Tableau and Tableau CRM (CRM Analytics).

• Automation: Knowledge of Apex, Flow, SOQL, and advanced Salesforce automation.

• Soft Skills: Excellent written and verbal communication skills; ability to build relationships across all levels of the organisation.

• Linguistic Diversity: Proficiency in multiple languages applicable to the NAMER region is a plus.

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This position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organisations. The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability.

Responsibilities:

Manage Salesforce user setup, roles, profiles, permissions, and security settings. Oversee Salesforce case management, ensuring SLAs and response times are met. Maintain page layouts, workflows, validation rules, and approval processes. Serve as the escalation point for advanced Salesforce user requests. Troubleshoot and resolve CPQ and multi-instance Salesforce issues. Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals). Support OLM processes including orders, renewals, cancellations, and billing triggers. Ensure synchronisation of Salesforce data with ERP/Billing systems. Collaborate with Sales Ops, Finance, IT, and Product teams. Recommend process automation and continuous improvement. Support UAT, deployments, and develop user training materials.

Qualifications:

• 3+ years' experience as a Salesforce Administrator (Sales Cloud).

Salesforce Administrator certification (ADM-201). Strong expertise in Salesforce administration and configuration. Understanding of Salesforce data model, sharing rules, and security. Experience troubleshooting complex integrated system issues.

Desired:

• Salesforce CPQ Specialist certification.

Experience with Salesforce Revenue Cloud, Billing, or ERP integrations. Knowledge of Apex, Flow, SOQL, and advanced automation. Strong analytical and problem-solving skills. Excellent communication skills for technical and non-technical audiences.

Location

This role will be based remotely in British Columbia, Alberta, or Ontario, Canada.

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings programme, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Canada: $90,800 - $113,500

This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, paid sick time, paid personal time off, paid parental leave.

Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

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To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high-calibre colleagues, and who actively seeks feedback to keep levelling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

We're hiring a Staff Software Engineer to lead the Identity Accounts team , the platform foundation that powers every user, organisation, and account at Coinbase. This is one of the most visible and business-critical engineering platforms at the company: your team’s services handle authentication, authorisation, security settings, and account management for millions of customers across every Coinbase product.

You'll be the lead across three sub-teams (Foundations, Users Platformisation, and Settings & Account Management), drive roadmap execution in close partnership with your Engineering and Product Manager, and represent the team to 20+ internal product groups and key partners in Security, Risk, Compliance, and Design. If you thrive at the intersection of deep technical problems and cross-functional leadership, this role is for you.

What you’ll be doing:

Drive roadmap execution across three focused sub-teams: Foundations (authorisation infrastructure), Users Platformisation (decomposing the legacy monolith), and Settings & Account Management (Security Settings 2.0, account navigation redesign).

Own reliability and operational excellence for 8+ mission-critical Tier-0/Tier-1 services , maintaining 99.99% uptime, championing engineering quality, and acting as quarterback during high-severity incidents.

Represent the team to internal product groups and key partners in Security, Risk, Compliance, and Design , building alignment and ensuring seamless integration support.

Partner with Product and your EM to define strategic roadmaps, prioritise initiatives, and translate complex constraints into simple, scalable platform solutions.

Champion engineering excellence , drive code and design reviews, set engineering standards, and build every capability to be composable and reusable across product lines (no bespoke, one-off integrations).

Accelerate internal customers by reducing new product team onboarding time to under 2 weeks and delivering excellent APIs, clear documentation, and strong integration support.

What we look for in you:

8+ years of software engineering experience

Demonstrated track record of architecting and delivering systems at scale , high-throughput, high-availability services serving millions of requests in production

Proven experience leading AI/LLM product development , building AI agents, code generation systems, or developer-facing AI tooling in production environments

Strong command of Go, gRPC, Kubernetes, and service mesh architectures

Ability to drive technical clarity in ambiguous, high-stakes situations , you can take a vague problem (“compliance teams can’t self-serve”), define the right solution space, and execute it to completion

A history of influencing across organisational boundaries , getting buy-in from sceptical stakeholders, aligning competing priorities, and building durable cross-team partnerships

Excellent written and verbal communication , you produce technical design documents that build organisational confidence and create shared understanding

Based in or able to commute to NYC or SF, with willingness to work from the tech hub once or twice a week or on an as-needed basis for architecture reviews, stakeholder meetings, and team offsites

Nice to haves:

Experience in identity, authentication, authorisation, or account management systems.

Prior experience leading a Platform team or similar domain with high internal customer dependency.

Familiarity with our stack: Go, gRPC, React, SpiceDB, Kubernetes, PostgreSQL, Kafka, Datadog.

Background building financial, high-reliability, or security systems.

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KoBold's IT function supports a globally distributed team of ~280 geoscientists, data scientists, and engineers working across North America, Zambia, the DRC, and field exploration sites around the world. As we scale, our IT needs are evolving rapidly,from reactive, break/fix helpdesk support toward proactive, automated IT operations that work seamlessly across geographies, including remote field sites with limited connectivity.

In this role, you will own the full operational scope of Global IT. That means endpoint management, software procurement and renewals, identity and access administration, license optimization, vendor management, employee onboarding and offboarding, hardware lifecycle management, and IT training. You’ll lead a team of IT support staff, set technical direction, manage the annual software budget, and be the person who makes sure nothing falls through the cracks,renewals don’t expire, new hires have everything they need on day one, and the fleet is healthy and compliant.

Responsibilities

Endpoint Management & Fleet Operations

• Own the Global IT roadmap, setting technical direction for endpoint management, fleet automation, and IT operations across all KoBold offices and field sites in 10+ countries
• Design and implement zero-touch provisioning and automated reimaging workflows for macOS (Jamf) and Windows (Intune) endpoints
• Build endpoint monitoring, alerting, and fleet health dashboards to shift IT from reactive to proactive support
• Drive device lifecycle management including EoL/EoS tracking, hardware refresh planning, and inventory management across Jamf, Intune, CrowdStrike, and related tooling
• Create self-service application deployment and access workflows to reduce helpdesk volume and empower employees
• Apply DevOps principles to IT operations: configuration-as-code (e.g. managing Intune policies via Terraform), infrastructure automation, version-controlled policies, and repeatable processes
• Own internet reliability and network performance at all global remote KoBold sites

Software Procurement, Licensing & Vendor Management

• Manage the full software procurement lifecycle: new purchases, renewals, expansions, and cancellations, ensuring user access is never disrupted by lapsed licenses or last-minute renewals
• Own and drive execution of the annual software budget, including process improvements year-over-year and proactive renewal pipeline visibility for legal and finance
• Optimize license utilization across the SaaS portfolio,track usage, right-size seat counts, consolidate redundant tools, and negotiate pricing with vendors
• Coordinate with legal on contract review, working within the existing procurement process to move quickly on low-risk purchases while ensuring appropriate review for larger spend
• Onboard new SaaS applications with proper Okta integration (SSO, SCIM) before launch, and manage decommissioning of deprecated tools

Identity, Access & Employee Lifecycle

• Own Okta administration including SSO integrations, SCIM provisioning, group management, access request workflows, and lifecycle automation
• Manage Google Workspace administration, including license management, security settings, and break-glass super-admin governance
• Build automation for minimal-touch employee onboarding and offboarding,ensuring new hires are fully provisioned on day one and departing employees are cleanly deprovisioned
• Support AI tooling rollout (Claude Desktop, Claude Code, and related tools) across the endpoint fleet, including deployment, configuration, and employee training

Team Leadership & Training

• Supervise and mentor IT support staff, providing technical coaching, priority-setting, performance management, and career development
• Develop and maintain IT training programs for new hires and ongoing employee enablement, including documentation, video walkthroughs, and live onboarding sessions
• Provide helpdesk backup on high-volume days, modeling the standard of responsiveness and quality you expect from the team

Cross-Functional Collaboration

• Learn about mineral exploration by working closely with exploration teams, including time in the field in remote operations
• Collaborate with infrastructure engineering and security teams on cross-cutting initiatives including observability, access controls, endpoint security posture, and incident response
• Partner across the company to contribute to specification, vendor selection, and change management on new software requests
• Partner with finance on budget tracking, invoice approvals, and AFE submissions for software spend
• Work with legal to streamline the contract review pipeline, maintain lead times on renewals, and advocate for tiered review processes that match risk to effort
• Coordinate digitization efforts across the globe, ensuring consistent standards and tooling for converting physical records to digital archives at field and office sites

Qualifications

• 5+ years of experience in IT engineering, IT management, or a similar role combining hands-on technical depth with operational ownership
• Strong experience with MDM platforms, particularly Jamf (macOS) and Microsoft Intune (Windows), including policy configuration, automated enrollment, compliance enforcement

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