As a Sr. IT Systems/Automation Engineer, you will be a core technical contributor on the IT Digital Employee Experience team at Databricks, owning and driving automation platforms and endpoint security programs that reduce friction across the company.
\nThis role requires a strong automation mindset, deep technical breadth across IT systems, and the ability to deliver high-quality, scalable solutions in a fast-paced environment.
\nThe impact you will have includes:
\nCore qualifications include:
\nAutomation & Integration Expertise includes hands-on experience with enterprise IT automation platforms (Tines preferred), or equivalent, and experience building and troubleshooting integrations between identity, endpoint, ticketing, and security platforms.
\nEndpoint & Mobile Device Management includes expertise with Jamf MDM platforms for managing macOS, iOS, Windows, and Android devices at scale, and experience with zero-touch provisioning, device imaging, configuration management, and security policy enforcement.
\nIdentity & Access Management includes working knowledge of IAM platforms (Okta preferred), including SSO, SCIM provisioning, group rules, and access lifecycle management.
\nCollaboration & Communication includes strong cross-functional collaboration skills, comfortable working with Security, Engineering, Infrastructure, and business stakeholders, and effective at coaching and training peers on new tools and processes.
\nNice to Have includes certifications in relevant platforms (e.g., Jamf, Tines, Okta, Google Workspace).
\nPay Range Transparency: Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.
\nActual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location.
\nBased on the factors above, Databricks anticipates utilizing the full width of the range.
\nThe total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.
\nFor more information regarding which range your location is in visit our page here.
\nZone 1 Pay Range $143,400-$197,100 USD
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\nDay to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox.
\nResponsibilities:
\nManage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.
\nServe as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.
\nDrive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.
\nPartner with Engineering and Customer Experience and Success to translate business needs into platform solutions.
\nIdentify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.
\nBuild and maintain the team's automation tooling and scripting infrastructure.
\nEstablish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guides.
\nRequirements:
\n4+ years of proven experience administering enterprise support or customer platforms in a production environment.
\nProficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output.
\nDemonstrated experience managing multi-platform environments.
\nExperience governing platform access , provisioning, role-based access control, and security policy enforcement.
\nTrack record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption.
\nOperational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure.
\nAbility to produce and maintain clear, structured documentation , SOPs, runbooks, and system guides that are accessible to both technical and non-technical audiences.
\nPreferred Qualifications:
\nExperience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems.
\nProven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency.
\nWorking knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks.
\nExperience with sales platforms, supporting Sales & Customer Success operations such as Highspot, Planhat, Outreach.
\nPlatform admin certifications (e.g., Zendesk Admin, Salesforce Certified Admin).
\nCompensation:
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\nPlaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
\nThe Product Security team is responsible for the processes, policies, controls, and engineering systems that secure Plaid's developer- and consumer-facing products. The team focuses on areas including application security, vulnerability management, secure development lifecycle, penetration testing, and cloud security.
\nWe're looking for a Product Security Engineer who is fundamentally a builder. Unlike traditional product security roles, this position is designed for a software engineer who wants to solve security challenges at scale by developing production-grade services, libraries, and frameworks.
\nIn this role, you'll build and maintain Plaid's vulnerability management orchestration service, automate workflows to reduce operational toil, and create solutions that eliminate entire classes of vulnerabilities. You'll also partner closely with product engineers to ensure services meet security standards, support incident response and security awareness efforts, and collaborate across the security platform organization to deliver the engineering foundations that make secure development the default at Plaid.
\nResponsibilities
\nQualifications
\nWhile these experience and characteristics are not prerequisites, candidates who possess them would be well-suited for the role:
\nAdditional Information
\nOur mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description.
\nWe are always looking for team members that will bring something unique to Plaid!
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