We are seeking a Director, Solution & Forward Deployed Engineering to lead the technical delivery of the Zus platform and help customers successfully connect their systems, data, and applications to Zus.
\nReporting to the Head of Customer Success & Delivery, this role will own how customers integrate with the Zus platform. They’ll be responsible for ensuring healthcare organisations and digital health builders can reliably ingest data, connect EHR systems, and deploy applications powered by Zus APIs.
\nThis leader will oversee teams responsible for forward deployment engineering, and technical enablement, working closely with customer engineering teams to integrate Zus into production environments and connect to data networks.
\nYou will guide customers through the complexity of healthcare interoperability, helping them translate real-world workflows into scalable integrations built on Zus.
\nThis is a hands-on player-coach role. You will lead the team while also personally engaging in complex implementations, architecture discussions, and customer deployments.
\nYou will champion the use of AI tools, automation frameworks, and reusable integration patterns to dramatically improve how quickly and reliably customers connect to the Zus platform.
\nThe ideal candidate combines deep experience in healthcare interoperability, enterprise software implementations, API platforms, and AI-enabled engineering workflows with the leadership skills required to scale a delivery organisation.
\nKey responsibilities:
\nAct as player-coach for complex implementations - Personally engage on strategic or technically complex customer deployments
\nGuide integrations involving FHIR, HL7, CCD, APIs, SFTP pipelines, and EHR platforms
\nTroubleshoot complex interoperability and data pipeline issues
\nWork directly with engineering teams to deploy and operationalize Zus products
\nServe as a trusted technical advisor to customer technical and operational stakeholders
\nDrive forward deployed engineering - Support customers in building production-grade applications and workflows on top of Zus APIs
\nHelp customers operationalize clinical and operational data across care delivery workflows
\nLead the development of reference architectures and deployment patterns
\nIdentify integration opportunities that accelerate product adoption and expansion
\nDelivery training and technical enablement - Oversee technical onboarding and training programs for new customers
\nEnable customer engineering and product teams to effectively build on the Zus platform
\nDevelop documentation, workshops, and enablement resources for technical users
\nDrive AI-enabled implementation and automation - Lead the adoption of AI tools and automation frameworks across the delivery organisation
\nIdentify opportunities to automate manual implementation work using LLMs, scripting, and developer tooling
\nDevelop reusable automation patterns for all parts of the Zus ecosystem
\nHelp customers leverage Zus data to power AI-enabled workflows and analytics applications
\nPartner with Product and Engineering - Translate customer implementation patterns into platform improvement
\nParticipate in technical discussions to find reusable integration patterns that can be embedded directly into the Zus platform
\nCommunicate customer needs to the Product & Engineering teams
\nYou're a good fit because you have:
\nAdditional Information:
\nWe will offer you...
\nXML job scraping automation by YubHub
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\nKey responsibilities:
\nOwn the technical journey - Lead end-to-end onboarding for new customers,from authentication setup to data mart configuration
\nIntegrate customer systems with Zus (APIs, SFTP, HL7, FHIR,the whole interoperability stack)
\nTranslate messy business requirements into clean technical architectures
\nBuild and maintain automated workflows that make implementations faster and more reliable
\nDrive customer success through technical excellence - Be the trusted technical advisor customers call when things get complicated
\nRun technical deep dives and implementation reviews that actually move the needle
\nIdentify integration risks before they become blockers and solve them proactively
\nTrain customers on best practices so they become power users, not support tickets
\nInnovate on process - Use AI tools (LLMs, automation platforms, scripting) to eliminate manual work and scale your impact
\nBuild templates, scripts, and tooling that make the 10th implementation faster than the 1st
\nDocument learnings and create repeatable playbooks through automation that make the whole team better
\nCollaborate with R&D - Partner closely with Product and Engineering to surface integration challenges and opportunities for platform improvement
\nTranslate real-world customer integration patterns into product feedback and roadmap insights
\nCollaborate with R&D teams on emerging capabilities around AI, data pipelines, and developer tooling
\nAct as the voice of the customer when identifying opportunities to improve developer experience and reduce integration friction
\nYou'll enjoy solving messy integration challenges, building automation that eliminates manual work, and partnering closely with Product and Engineering to continuously improve the platform.
\nXML job scraping automation by YubHub
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