You will document and share your knowledge with the rest of the organization and our customers using Knowledge Centered-Services (KCS) methodology. You will also have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.

To be successful in this role, you will need to work across multi-cultural and geographically distributed teams. You will have 3+ years of proven experience in Technical Support in a Software business, a technical background in fields like Information Technology, Network Engineering, Software Engineering, and a 'Customer First' mindset.

You will be a team player, able to work in a fast-paced environment with a positive and adaptable approach. You will have knowledge of databases (SQL / No SQL) or search software technologies, experience with SaaS and/or Distributed systems, experience with Linux/Unix, experience with APIs, familiarity with Knowledge Centered-Services (KCS), and highly collaborative.

Native Korean language skills and professional working proficiency in English are required, as well as effective verbal and written communication skills.

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