Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services.

Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results.

Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work,enabling companies to work from anywhere and making business communication more human.

Dialpad’s Analytics team owns data pipelines, multiple databases, a modular query layer, and rich FE components to deliver intuitive and powerful end-user-facing analytics experiences that allow Dialpad customers to make data-driven business decisions.

Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specialising in Data Engineering, Data Science, and Telephony.

This position reports to the Engineering Manager, who is based in Bengaluru, and the role will be based in our Bengaluru, India Office.

The position will require a hybrid working arrangement based out of our Bengaluru office.

What you’ll do

• Contribute to the design, development, and maintenance of information retrieval and distributed systems.

• Build and optimize search engines, including indexers, analyzers, ranking, and re-ranking strategies.

• Work on hybrid search techniques, including dense vector manipulation, rank fusion, and reranking.

• Maintain and enhance highly scalable search platforms with a focus on performance and cost efficiency.

• Ensure high availability, reliability, and fault tolerance in search services.

• Collaborate with cross-functional teams to translate business requirements into technical solutions.

• Develop and optimize real-time distributed systems, microservices, and message-driven architectures.

• Implement and maintain monitoring, alerting, and performance metrics for platform reliability.

• Evaluate and integrate emerging technologies to improve search capabilities.

• Write clean, modular, and well-tested code while following best engineering practices.

• Participate in code reviews to ensure quality, maintainability, and scalability.

• Provide mentorship and technical guidance to junior engineers.

Skills you’ll bring

• 4-7 years of experience in information retrieval or distributed systems engineering.

• Strong understanding of search platforms and experience maintaining search engines at scale.

• Deep knowledge of indexers, analyzers, field mapping, and ranking techniques.

• Experience with NLP/NLU within the context of information retrieval.

• Expertise in dense vector manipulation and optimization.

• Familiarity with hybrid search, rank fusion, and reranking techniques.

• Proficiency in Go and Python 3 (experience with Rust or TypeScript is a plus).

• Strong understanding of distributed systems, microservices, and message-driven architectures.

• Passion for real-time performance optimization and high availability.

• Experience with API design using Swagger, OpenAPI, or equivalent tools.

• Knowledge of gRPC or equivalent RPC protocols.

• Experience with Docker and Kubernetes for containerized deployments.

• Familiarity with cloud platforms (GCP preferred, AWS/Azure optional).

• Hands-on experience with Infrastructure as Code tools like Terraform or Ansible.

• Knowledge of CI/CD frameworks and continuous delivery practices.

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Responsibilities: Use proprietary software to deliver precise inputs, labels, and annotations for equity research projects, producing high-quality training data for AI models. Create and curate realistic, high-fidelity scenarios involving sector and company analysis, financial modeling, valuation methodologies (DCF, comparable companies, precedent transactions), earnings forecasts, investment thesis development, and research report preparation. Develop detailed examples of coverage initiation, earnings analysis, estimate revisions, industry-specific data analysis, and investment recommendation frameworks. Partner with technical staff to support the development of new AI tasks and contribute to innovative tooling. Help design and refine efficient annotation tools tailored to equity research workflows. Identify, analyze, and break down complex investment analysis problems aligned with your professional experience to improve model performance. Execute tasks accurately while maintaining consistency and adapting to new requirements.

Basic Qualifications: Minimum of 2 years of professional experience in sell-side or buy-side equity research, with demonstrated sector coverage responsibility. Proficiency in financial modeling, valuation techniques, and financial statement analysis. Strong command of written and spoken English (informal and professional). Excellent communication, interpersonal, analytical, and organizational skills. Superior reading comprehension and ability to exercise sound independent judgment with incomplete or ambiguous information. Genuine interest in technological innovation and its application to investment research.

Preferred Skills and Experience: Relevant certifications (e.g., FINRA licenses such as Series 7/63/86/87, current or expired). Familiarity with Bloomberg, FactSet, Capital IQ, or similar research platforms. Experience writing and publishing research notes, earnings summaries, or coverage reports for institutional clients. Experience mentoring or training junior associates in research methodologies, modeling best practices, or report writing. Quantitative mindset with ability to integrate structured data insights into fundamental analysis. Comfort recording audio or video sessions for data collection purposes. Prior exposure to AI, machine learning, data visualization, or data annotation workflows.

Location and Other Expectations: Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit. For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role-specific needs. For US-based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time. We are unable to provide visa sponsorship. For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $45/hour - $100/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location, and jurisdiction. Benefits for eligible U.S.-based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role-specific information will be provided to you during the interview process.

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Microsoft AI are looking for a talented Senior Applied Scientist at their Beijing office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising AI technologies. You'll work directly with leadership to shape the company's direction in the search and AI innovation markets.

About the Role

We are looking for a Senior Applied Scientist to lead the transition of news e2e tech stack to new architect tailored for grounding, which can power news search experience across Bing, Copilot and 3rd party customers faster with better quality and capabilities. The successful candidate will design and build scalable, high-performance platform and grounding services for real-time processing of streaming news content and serving user queries with low latency. They will apply AI and machine learning to solve challenging problems in news Index, content understanding, query understanding, trending detection, ranking, and quality improvement for relevance, freshness, and authority, especially for grounding scenario.

Accountabilities

• Design and build scalable, high-performance platform and grounding services for real-time processing of streaming news content and serving user queries with low latency.
• Apply AI and machine learning to solve challenging problems in news Index, content understanding, query understanding, trending detection, ranking, and quality improvement for relevance, freshness, and authority, especially for grounding scenario.

The Candidate we're looking for

Experience:

• Bachelor’s Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 4+ years related experience (e.g., statistics predictive analytics, research) OR Master’s Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 3+ years related experience (e.g., statistics, predictive analytics, research) OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 1+ year(s) related experience (e.g., statistics, predictive analytics, research) OR equivalent experience.

Technical skills:

• Solid background in platform, AI/ML, including experience with search platform, grounding platform, ranking systems, natural language processing, with more than 4 years of working experience.
• Proficiency in programming languages such as C++, C#, Java, or Python, and familiarity with distributed systems.

Personal attributes:

• Passion for news and AI-driven innovation, with an understanding of user needs in news consumption.
• Ability to work in a fast-paced environment and collaborate across disciplines.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

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Microsoft AI are looking for a talented Senior Applied Scientist at their Suzhou office. This role sits at the heart of strategic decision-making, turning market data into actionable insights for a company that's revolutionising AI technologies. You'll work directly with leadership to shape the company's direction in the search and AI innovation markets.

About the Role

We are looking for a Senior Applied Scientist to design and build scalable, high-performance platform and grounding services for real-time processing of streaming news content and serving user queries with low latency. You will apply AI and machine learning to solve challenging problems in news Index, content understanding, query understanding, trending detection, ranking, and quality improvement for relevance, freshness, and authority, especially for grounding scenario. You will act as a designated responsible individual (DRI), work with partners and v-team members to understand requirements, define roadmap, lead execution, unblock issues, deliver mission on time. You will proactively learn and leverage engineer excellence practice from partner teams, build collaboration with partners. You will maintain system performance, security and compliance.

Accountabilities

• Design and build scalable, high-performance platform and grounding services for real-time processing of streaming news content and serving user queries with low latency.
• Apply AI and machine learning to solve challenging problems in news Index, content understanding, query understanding, trending detection, ranking, and quality improvement for relevance, freshness, and authority, especially for grounding scenario.

The Candidate we're looking for

Experience:

• Bachelor’s Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 4+ years related experience (e.g., statistics predictive analytics, research) OR Master’s Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 3+ years related experience (e.g., statistics, predictive analytics, research) OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 1+ year(s) related experience (e.g., statistics, predictive analytics, research) OR equivalent experience.

Technical skills:

• Solid background in platform, AI/ML, including experience with search platform, grounding platform, ranking systems, natural language processing, with more than 4 years of working experience.
• Proficiency in programming languages such as C++, C#, Java, or Python, and familiarity with distributed systems.

Personal attributes:

• Passion for news and AI-driven innovation, with an understanding of user needs in news consumption.
• Ability to work in a fast-paced environment and collaborate across disciplines.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Flexible working hours and remote work options.

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