This is a mid-level individual contributor role. You'll be expected to independently resolve the majority of day-to-day support needs, contribute to improving IT operations, and escalate appropriately when issues require deeper specialization.

Responsibilities:

• Triage, prioritize, and resolve incoming IT support requests with a strong focus on employee experience
• Provide primary support for endpoints (macOS & Windows) and common SaaS tools (Google Workspace, Okta, Slack, Zoom, Atlassian, etc.)
• Own on-site support for the Atlanta office:
• Support conference room A/V and meeting reliability (Zoom Rooms, displays, microphones, etc.)
• Provide basic office network support (switches, access points, ISP handoff), and coordinate escalations with vendors or internal owners as needed
• Manage office IT inventory (spares, loaners, adapters, cables)
• Coordinate vendor work and building IT needs as required
• Execute employee lifecycle tasks (onboarding, offboarding, access changes) with strong attention to security and least-privilege
• Assist with hardware procurement lifecycle (ordering, imaging, deployment, repairs, returns)
• Write and maintain documentation for standard operating procedures, how-tos, and common fixes
• Identify recurring issues and propose process improvements, automation, or tooling changes to reduce ticket volume
• Partner with Security, HR, Engineering, and Executive Assistants on cross-functional projects and incident response as needed

Requirements:

• 3+ years of experience in IT Support / IT Operations (or equivalent practical experience)
• Strong working knowledge of macOS and Windows support in a corporate environment
• Experience supporting a modern SaaS stack (Google Workspace, Slack, Zoom, Atlassian, Okta, etc.)
• Ability to troubleshoot systematically across hardware, OS, network, identity, and application layers
• Comfortable providing in-person support and communicating clearly with both technical and non-technical employees
• Strong ownership mindset, good judgment, and the ability to work independently while keeping stakeholders informed
• Solid documentation habits and a desire to improve how work gets done, not just close tickets

Nice to Have:

• Experience with device management tooling (e.g., MDM, endpoint security tooling)
• Experience supporting identity and access management workflows (Okta or Entra ID)
• Conference room / A/V support experience (Zoom Rooms or similar)
• Scripting or automation experience sufficient to streamline repetitive tasks
• Experience supporting executives and high-priority stakeholders

Compensation:

• The estimated pay range for this role is $105,000 - $120,000, depending on experience and location.
• Additionally, this role is eligible to participate in Temporal's equity plan.

Benefits:

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

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As a member of our security team, you will work alongside security, infrastructure, and engineering partners to monitor security signals, investigate issues, improve operational processes, and strengthen our overall security posture.

In this role, you will have the opportunity to learn from experienced security professionals, develop your skills in security operations, and contribute to the growth and success of our organization.

We are looking for a curious, detail-oriented individual with a foundational understanding of security operations concepts, familiarity with basic networking, operating systems, and cloud concepts, and comfort working in terminal and web-based tools.

If you are a problem solver, customer-oriented, versatile, resilient, and eager to learn, we'd love to hear from you.

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This is a senior individual contributor role responsible for end-to-end infrastructure ownership , spanning on-premises systems, cloud platforms, endpoint environments, identity services, and local engineering support.

The Staff Systems Administrator operates with significant independence, defining priorities, executing improvements, and ensuring operational resilience with minimal oversight.

This role requires a self-starter who can design, implement, support, and continuously improve infrastructure in a secure, performance-driven environment while also maintaining hands-on ownership of end-user systems and service delivery.

You will function as the accountable infrastructure lead for your environment, ensuring it remains secure, compliant, scalable, and highly available , while continuing to deliver responsive support to engineering and business teams.

Infrastructure Ownership (On-Prem & Cloud):

• Own and operate on-premises and cloud infrastructure, including servers, virtualization, storage, identity platforms, and core enterprise services.

• Administer Azure/AWS environments, ensuring availability, performance, monitoring, backup, and disaster recovery readiness.

• Maintain secure system configurations, patching, vulnerability remediation, and infrastructure hardening.

• Operate effectively within a controlled, security-sensitive environment with segmented systems and defined access boundaries.

• Identify risks and independently drive modernization, scalability, and resilience improvements.

Identity, Security & Operational Excellence:

• Administer Active Directory and Entra ID (Azure AD), enforcing role-based access and secure configuration standards.

• Ensure compliance with internal controls, documentation requirements, and audit readiness expectations.

• Own IT asset lifecycle management, vendor coordination, licensing oversight, and operational reporting.

• Contribute infrastructure patterns and operational standards that can scale across similar environments.

End-User & Engineering Support:

• Provide hands-on support across Windows, macOS, and Linux endpoints, including advanced troubleshooting and escalation management.

• Lead onboarding and offboarding processes, including device provisioning, access configuration, and endpoint compliance validation.

• Support engineering systems, lab environments, and secure connectivity needs.

• Remove operational IT friction so engineers and business teams remain focused on mission delivery.

Required qualifications:

• 12+ years of experience in systems administration, enterprise IT operations, or infrastructure engineering.

• Demonstrated experience independently owning and operating IT infrastructure in complex environments.

• Strong hands-on expertise across:

• Windows, macOS, and Linux systems

• Server administration and virtualization

• Cloud platforms (Azure and/or AWS)

• Identity platforms (Active Directory, Azure AD / Entra ID)

• Experience managing infrastructure in segmented, regulated, or security-sensitive environments.

• Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewall concepts).

• Experience with endpoint management platforms (Intune, Jamf, or equivalent).

• Experience implementing backup, disaster recovery, and monitoring solutions.

• Strong documentation discipline and operational rigor.

• Proven ability to work with minimal supervision and drive outcomes independently.

Preferred qualifications:

• Experience supporting engineering, R&D, or defense-oriented teams.

• Experience operating in startup or high-growth environments.

• Familiarity with DevOps tooling (Azure DevOps, GitHub, CI/CD environments).

• Scripting or automation experience (PowerShell, Bash, Python).

• Experience supporting air-gapped or isolated infrastructure environments.

• ITIL knowledge or certifications.

• Relevant industry certifications (Microsoft, AWS, VMware, CompTIA, etc.).

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As part of Anthropic's Global Safety, Intelligence, and Security (GSIS) team, the Security Technology Deployment Specialist will own the validation, standardization, and deployment of physical security technology across Anthropic's rapidly expanding global office portfolio.

You'll define the installation standards, configuration baselines, and deployment processes that the broader team executes against — from access control migrations and intercom replacements to AI analytics onboarding and new application integrations. You'll work across InfoSec, IT, Networking, and Identity Management to ensure every security application passes review, integrates with SSO, and is supported within Anthropic's infrastructure before going live.

Responsibilities:

• Validate and deploy new and replacement security technology platforms including access control systems, intercom solutions, video management, visitor management, and AI/analytics tools across all Anthropic locations
• Build and maintain staging environments for pre-production testing and validation of all security applications, hardware, firmware, and system configurations
• Define installation standards, configuration baselines, licensing structures, update procedures, and maintenance requirements for every deployed security platform
• Deploy integrations between security applications, validating that platforms communicate and share data correctly before transitioning to production
• Support colleagues' security applications through InfoSec review processes, ensuring new tools meet Anthropic's information security and compliance requirements
• Coordinate SSO integration for newly deployed security applications with Identity Management and IT teams
• Transition applications requiring custom integration or data pipeline development to the IT Engineering team with documented technical requirements for roadmap inclusion
• Initiate onboarding of deployed hardware and systems into Anthropic's health monitoring platform to ensure operational visibility from day one
• Develop standardized deployment playbooks, checklists, configuration templates, and handoff documentation that enable repeatable installations across all current and future sites
• Evaluate security platforms for scalability, identifying capacity constraints, single points of failure, and architectural limitations before they impact operations at scale
• Coordinate with Networking, IT Infrastructure, and Facilities teams to ensure all infrastructure prerequisites (network, power, rack space, cloud resources) are met prior to deployment
• Execute structured handoffs to Project Management (for site programming), Break-Fix Support (for maintenance), and Access Control Administration (for ongoing system management), ensuring each team has the standards and documentation to execute independently

You may be a good fit if you:

• Have 5+ years of hands-on experience deploying, validating, and managing enterprise physical security technology across a large or rapidly growing organisation
• Have deployed security technology across 50 or more sites, or have demonstrated experience in a high-growth environment where deployment velocity and repeatability were essential
• Have built standardized deployment processes, playbooks, and configuration templates that enabled others to execute installations independently and consistently
• Have experience working across InfoSec, IT, Networking, and Identity Management teams to onboard and integrate security applications into enterprise environments
• Have supported SSO integration, InfoSec reviews, and enterprise application onboarding workflows for security tools
• Possess broad technology experience across access control, video management, intercoms, visitor management, AI/analytics, and alarm monitoring platforms
• Are a strong technical communicator who can define standards clearly enough that PMs, integrators, and service teams execute against them without ambiguity
• Have experience with IP networking, VLANs, PoE, and infrastructure requirements for security devices
• Are comfortable with 25% travel for site deployments, commissioning, and validation

Strong candidates may have:

• Previous experience at a hyper-growth technology company or managing security technology programs for high-profile corporate environments
• Experience with Anthropic's specific technology stack: Genetec Security Center, Axis cameras, Wavelynx, Commend Symphony Cloud, Alcatraz.ai, Ambient.ai, SureView, Envoy
• Industry certifications: Genetec, Axis, CCNA, PSP, CPP, or PMP
• Experience with OSDP, modern credential technologies, and encryption protocols for physical security systems
• Familiarity with scripting or automation (Python, PowerShell) for configuration management and deployment automation
• Experience with health monitoring and observability platforms
• Experience with change management, configuration control, and version-controlled infrastructure documentation

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