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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_da7679a6-e4f"},"title":"Senior Technical Operations Lead","description":"<p>Job Title: Senior Technical Operations Lead</p>\n<p>We are seeking an experienced Senior Technical Operations Lead to drive operational excellence across our Infrastructure Engineering organization.</p>\n<p>As a Senior Technical Operations Lead, you will design and implement world-class operational processes, establish SRE best practices, and mentor technical teams to achieve exceptional reliability and efficiency.</p>\n<p>Key Responsibilities:</p>\n<p>SRE Leadership &amp; Transformation</p>\n<ul>\n<li>Lead the design and implementation of SRE practices and tooling across Infrastructure Engineering</li>\n</ul>\n<ul>\n<li>Establish and cultivate an SRE-focused culture at Zoominfo</li>\n</ul>\n<p>Operational Process Design &amp; Governance</p>\n<ul>\n<li>Establish clear governance frameworks and procedural consistency</li>\n</ul>\n<ul>\n<li>Make decisions about process exceptions and/or changes to accommodate different team contexts</li>\n</ul>\n<ul>\n<li>Design and/or implement process automations using scripts and integrations</li>\n</ul>\n<ul>\n<li>Define functional requirements and goals for process automations</li>\n</ul>\n<ul>\n<li>Conduct hands-on and/or automated audits to ensure process adherence and identify improvement opportunities</li>\n</ul>\n<p>Incident Management &amp; Root Cause Analysis</p>\n<ul>\n<li>Design, implement, and continuously improve Incident Management and Change Management procedures that scale across the organization, using tools such as PagerDuty, Slack, Jira, ServiceNow, and custom integrations</li>\n</ul>\n<ul>\n<li>Lead and participate in root cause analysis sessions, driving teams toward systemic improvements rather than blame</li>\n</ul>\n<ul>\n<li>Design and execute incident dry runs and tabletop exercises to build organizational resilience</li>\n</ul>\n<ul>\n<li>Establish metrics and KPIs that measure incident response effectiveness and drive continuous improvement</li>\n</ul>\n<p>Enable Data-Driven Decision Making</p>\n<ul>\n<li>Identify, define, and automate the tracking of operational KPIs and departmental metrics that matter, enabling senior managers to make informed decisions on the basis of data</li>\n</ul>\n<ul>\n<li>Build and maintain metric dashboards and automated reporting systems that provide real-time visibility into operational health</li>\n</ul>\n<ul>\n<li>Analyze trends and surface opportunities for optimization</li>\n</ul>\n<p>Stakeholder Engagement, Training &amp; Mentorship</p>\n<ul>\n<li>Build and maintain strong relationships with Engineering managers, Product Managers, and cross-functional stakeholders across geographies</li>\n</ul>\n<ul>\n<li>Maintain a feedback loop. 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