Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.

We're looking for a Program Operations Manager to build and run the operational backbone of our Human Data program. You'll own the systems that keep a large, distributed group of external experts productive: onboarding, access and tooling, communications, data integrity across our vendor partner, and the reporting layer that shows how the program is performing.

Responsibilities:

• Run onboarding end-to-end. Own the workflow that takes external experts from offer-accepted to productive , setup, access, communications, and the things that inevitably go sideways.
• Own access provisioning. Grant, audit, and maintain access across collaboration tools and internal systems for a large external population. Build the documented, auditable process that makes this scale.
• Maintain program data integrity. Keep the tracking systems research teams rely on accurate and current; reconcile records with our external workforce partner and catch discrepancies early.
• Build program reporting. Stand up weekly metrics on headcount, time-to-productive, support volume, and domain coverage. Use the data to spot gaps and surface recommendations.
• Partner across the organization. Work with research DRIs, IT, and our vendor partner to resolve access issues and keep experts unblocked.

You may be a good fit if you:

• Have 4+ years of experience in program operations, research operations, recruiting coordination, vendor management, or a similar operational role
• Have owned an operational process end-to-end , you've been the person accountable when something broke, and the person who fixed it
• Are comfortable being the primary point of contact for a large, distributed population , you answer questions directly rather than routing them
• Exercise strong judgment about prioritization when the volume of work exceeds the time available, and know when to escalate versus resolve independently
• Are highly detail-oriented and take real ownership of data accuracy , you notice when a tracker is stale and can't leave it that way
• Write clearly and concisely; most of this job happens over Slack and email, and clarity compounds across hundreds of interactions
• Are comfortable executing at high volume in a program that's still being shaped , you handle edge cases well and surface what you learn
• Use AI tools as a core part of how you work , drafting communications, cleaning data, building lightweight automations , and are comfortable with spreadsheets when that's the right tool

Strong candidates may also have:

• Experience scaling an operational program through rapid growth
• Background in external workforce, vendor, or recruiting operations
• Light scripting or automation experience (Apps Script, Zapier, or similar)

The annual compensation range for this role is $270,000-$290,000 USD.

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