At EA, we believe games are powerful because they bring together multiple ways people engage: play, watch, create, and connect. And increasingly, the biggest entertainment platforms aren't just places to consume content , they're places where communities build.

We're looking for a Head of Business Operations to report to the business unit leader and build the operating cadence that turns priorities into execution. This is not a traditional Business Operations role. You will combine strategic and financial rigor with technical fluency in AI-native tools and platforms, and work closely with engineers, researchers, and product leaders.

**Key Responsibilities:*

• Own planning and operations: Translate priorities into integrated plans, timelines, and measurable outcomes; drive alignment and clear trade-offs across initiatives.

• Run operating cadence: Lead OKRs, business reviews, and milestone tracking to ensure ownership, decision velocity, and execution.

• Drive performance management: Build and maintain KPI systems across product, business, and operations; develop forecasting models and identify risks early.

• Support strategic decision-making: Partner with leaders to prioritize investments, resolve dependencies, and translate complex inputs into execution plans.

• Develop executive materials: Create clear, data-driven recommendations, including investment cases, prioritization frameworks, and progress updates.

• Bring external perspective: Monitor market, platform, and ecosystem trends and translate insights into implications for strategy and execution.

• Ensure organisational rigor: Partner on organisational design, resourcing, and governance (e.g., RACI, vendor management, compliance considerations).

**Requirements:*

• 8+ years in business operations, strategy & operations, product operations, or program leadership in scaled consumer platforms.

• 3+ years of leading teams.

• Strong analytical, executive communication, and cross-functional leadership skills.

• Experience across technical and business domains, translating between product, engineering, and commercial priorities.

• Proven ability to execute in fast-moving environments with multiple stakeholders across different geographies.

• Familiarity with technically complex consumer products or ecosystems.

• English. Mandarin also preferred.

XML job scraping automation by YubHub