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You&#39;ll be a true thought partner to the team not just executing on their priorities, but helping shape them.</p>\n<p>If you&#39;re a problem seeker who thrives in ambiguity, creates structure where none exists, and holds a relentlessly high quality bar, this role is for you.</p>\n<p><strong>Program Management &amp; Execution</strong></p>\n<ul>\n<li>Own day-to-day program management for Mercury&#39;s bank charter initiative: set roadmaps, track milestones, sequence work, and drive accountability across a broad set of cross-functional stakeholders</li>\n<li>Build and run the operating rhythm of the charter program – ensuring teams move at high velocity with clarity on priorities, owners, and timelines</li>\n<li>Drive execution across cross-functional workstreams, translating strategy into action and ensuring follow-through on key decisions</li>\n<li>Surface risks early and clear blockers quickly – you&#39;ll always know where things stand, what&#39;s at risk, and what needs to escalate</li>\n<li>Scope and run special projects within the broader charter effort – from readiness workstreams to operational build-outs</li>\n</ul>\n<p><strong>Reporting, Metrics &amp; Visibility</strong></p>\n<ul>\n<li>Build and maintain systems for performance tracking, metrics reporting, and ongoing visibility into how the charter program is operating</li>\n<li>Prepare executive status updates, board materials, and investor-grade presentations</li>\n<li>Drive disciplined reporting cadences – ensure clarity, alignment, and transparency across all charter workstreams without introducing bureaucracy</li>\n</ul>\n<p><strong>Leadership Support &amp; Stakeholder Management</strong></p>\n<ul>\n<li>Act as a thought partner to the bank management team</li>\n<li>Run leadership meetings: prepare agendas, capture decisions and action items, and drive follow-through</li>\n<li>Liaise with external consultants and outside counsel to ensure subject matter expertise is brought in at the right time and integrated effectively</li>\n</ul>\n<p><strong>Culture &amp; Team Operations</strong></p>\n<ul>\n<li>Own cultural programs and initiatives that support the Charter team&#39;s cohesion and momentum: onsites, company meeting content, pulse surveys</li>\n<li>Be a driver of Mercury&#39;s overall bank readiness – ensuring the organization is prepared across people, process, and technology</li>\n<li>Design AI-enabled workflows and internal systems that support scale and reduce manual/operational work</li>\n</ul>\n<p><strong>What We&#39;re Looking For</strong></p>\n<ul>\n<li>7-10+ years of experience in strategy, consulting, chief of staff type role, program/project management, with exposure to regulated industries (ideally banking or fintech)</li>\n<li>Strong cross-functional partnership skills with a proven ability to influence without authority. You create accountability with people who don&#39;t report to you and drive alignment across teams</li>\n<li>Success managing complex, multi-stakeholder initiatives in fast-paced, ambiguous environments. You&#39;re a bridge builder who connects strategy to execution</li>\n<li>A problem seeker comfortable with ambiguity and skilled at creating structure where none exists</li>\n<li>A &#39;get things done&#39; mentality: you dissect complex problems, identify solutions, and drive them to completion with a high degree of autonomy</li>\n<li>Exceptional written and verbal communication: exec-ready memos, board-quality decks, investor updates, and the ability to lead a room of senior stakeholders</li>\n<li>Extreme attention to detail with a high regard for precision</li>\n<li>AI fluency: you actively design AI-enabled workflows to increase your leverage, automate operational work, and support scale</li>\n</ul>\n<p><strong>Bonus</strong></p>\n<ul>\n<li>Experience working directly with C-suite and board</li>\n<li>Familiarity with bank charter applications, regulatory processes, or financial institution operations</li>\n<li>Experience building operating rhythms, OKR/goal-setting frameworks, or metrics infrastructure from scratch</li>\n<li>Experience with cultural programs, team operations, or internal communications at a high-growth company</li>\n</ul>\n<p>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.</p>\n<p>Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate&#39;s experience, expertise, geographic location, and internal pay equity relative to peers.</p>\n<p>Our target new hire base salary ranges for this role are the following:</p>\n<ul>\n<li>US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000 - 203,800</li>\n<li>US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700 - 183,400</li>\n<li>Canadian employees (any location): CAD 154,100 - 192,600</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_bd532024-e97","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Mercury","sameAs":"https://www.mercury.com/","logo":"https://logos.yubhub.co/mercury.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/mercury/jobs/5816821004","x-work-arrangement":"remote","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$146,700 - 203,800","x-skills-required":["strategy","consulting","chief of staff","program/project management","regulated industries","banking","fintech","cross-functional partnership","influence without authority","problem solving","ambiguity","structure creation","autonomy","written and verbal communication","exec-ready memos","board-quality decks","investor updates","exceptional attention to detail","AI fluency","workflow automation","scale support"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:45:26.552Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Finance","skills":"strategy, consulting, chief of staff, program/project management, regulated industries, banking, fintech, cross-functional partnership, influence without authority, problem solving, ambiguity, structure creation, autonomy, written and verbal communication, exec-ready memos, board-quality decks, investor updates, exceptional attention to detail, AI fluency, workflow automation, scale support","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":146700,"maxValue":203800,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3514d749-08c"},"title":"Senior Support Engineer","description":"<p><strong>Senior Support Engineer - San Francisco</strong></p>\n<p><strong>Location</strong></p>\n<p>San Francisco</p>\n<p><strong>Employment Type</strong></p>\n<p>Full time</p>\n<p><strong>Department</strong></p>\n<p><strong>Compensation</strong></p>\n<ul>\n<li>$234K – $260K • Offers Equity</li>\n</ul>\n<p>The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.</p>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</li>\n</ul>\n<ul>\n<li>Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)</li>\n</ul>\n<ul>\n<li>401(k) retirement plan with employer match</li>\n</ul>\n<ul>\n<li>Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)</li>\n</ul>\n<ul>\n<li>Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees</li>\n</ul>\n<ul>\n<li>13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)</li>\n</ul>\n<ul>\n<li>Mental health and wellness support</li>\n</ul>\n<ul>\n<li>Employer-paid basic life and disability coverage</li>\n</ul>\n<ul>\n<li>Annual learning and development stipend to fuel your professional growth</li>\n</ul>\n<ul>\n<li>Daily meals in our offices, and meal delivery credits as eligible</li>\n</ul>\n<ul>\n<li>Relocation support for eligible employees</li>\n</ul>\n<ul>\n<li>Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.</li>\n</ul>\n<p><strong>About the Team</strong></p>\n<p>The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. 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