This role sits at the intersection of supplier quality, operations, and technology, responsible for translating real-world manufacturing and quality needs into scalable digital systems and workflows.

Responsibilities:

• Define and execute the roadmap for supplier quality systems and supporting supply chain infrastructure

• Translate supplier quality, manufacturing, and operational needs into clear system requirements and workflows

• Partner with software engineering teams to scope, design, and implement internal tools where needed

• Evaluate, select, and implement off-the-shelf software solutions (e.g., QMS, supplier management, traceability tools)

• Build scalable processes for supplier qualification, performance management, nonconformance handling, and corrective actions

• Ensure systems balance speed, usability, and rigor,avoiding unnecessary complexity or “checkbox” processes

• Collaborate cross-functionally with Supply Chain, Manufacturing, Quality, and Engineering to align systems with operational realities

• Anticipate future scaling needs and design systems that can evolve with increasing production volume and supplier complexity

• Drive data visibility and reporting across supplier quality metrics to enable better decision-making

• Continuously improve systems and workflows based on feedback, performance, and changing business needs

Qualifications:

• Bachelor’s degree in Engineering, Supply Chain, Operations, or related field

• 4+ years of experience in supplier quality, manufacturing quality, supply chain systems, or related roles

• Experience working with or implementing quality management systems (QMS) and/or supply chain software platforms

• Strong understanding of supplier quality processes (e.g., qualification, audits, SCAR/CAPA, performance management)

• Experience translating operational needs into system or software requirements

• Ability to work effectively with both technical (engineering, quality, software) and non-technical stakeholders

• Demonstrated ability to build or improve systems in fast-paced, scaling environments

• Strong problem-solving skills with a pragmatic, execution-focused mindset

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Responsibilities:

Define and drive the product roadmap for Copilot on Mac, aligning with Microsoft AI (MAI) vision and cross-surface priorities.

Deliver full feature parity with other Copilot surfaces while elevating native Mac experiences and OS-level integration.

Identify and prioritize user pain points through data, research, and experimentation to improve engagement, retention, and monetization.

Partner closely with Engineering, Design, Data, Growth, and cross-functional AI platform teams to ship high-quality features at speed.

Lead end-to-end product execution: write clear PRDs, define success metrics, manage trade-offs, and ensure timely delivery.

Drive experimentation (A/B testing, flighting) and leverage insights to continuously optimize user journeys.

Champion macOS-native innovation, including deep OS integrations and differentiated AI experiences.

Build scalable processes to enable cross-squad collaboration and position Copilot Mac as a first-class platform.

Qualifications:

Bachelor’s Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.

5+ years of product management experience, preferably in consumer software, AI-powered products, or platform ecosystems.

Proven track record of shipping complex, cross-functional features from concept to launch.

Solid understanding of AI-powered product experiences and their application in real-world user workflows.

Experience working closely with engineering teams and understanding technical architecture, APIs, and system constraints.

Data-driven mindset with experience defining KPIs and running experiments.

Excellent communication skills with the ability to influence stakeholders across disciplines.

Strong user empathy and product intuition, with attention to UX quality and detail.

Ability to thrive in a fast-paced, ambiguous environment and drive clarity across teams.

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Location

San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

People

Compensation

• $265K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

About the Team

OpenAI’s People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI).

About the Role

As Director of People Operations, you will own the core operational infrastructure that enables OpenAI to scale responsibly. This role serves as the operational backbone of the People function, with accountability for data integrity, operational controls, and audit readiness across the systems that support a complex, global workforce, including the operational foundations of recruiting and hiring at scale.

Responsibilities

• Own and continuously improve People Operations across the full workforce lifecycle, from candidate and hiring operations through onboarding and offboarding, ensuring scalable, compliant, and people-centered processes globally.

• Lead and develop a high-performing operations team across people and recruiting operations, setting clear standards, driving accountability, and building strong operational judgment.

• Own the integrity of workforce data end-to-end, from candidate and hiring data through employee lifecycle data, proactively identifying gaps, risks, and failure points before they impact compliance, reporting, or trust.

• Design, document, and rigorously test critical People and hiring processes and internal controls, with a strong focus on auditability, SOX-relevant controls where applicable, and long-term scalability.

• Serve as a senior operational partner to Finance, Legal, IT, Security, and People leadership, translating business needs into durable infrastructure that supports both hiring velocity and responsible workforce scale.

• Oversee People systems and vendors that support hiring and the employee lifecycle (e.g., ATS, HRIS, onboarding, payroll, benefits administration), ensuring reliability, clean handoffs, and strong user experience.

• Lead operational readiness for growth events such as headcount expansion, new entities, new geographies, and other strategic initiatives.

What You Will Bring

• Exceptional judgment, comfort operating in ambiguity, and the ability to balance rigor with empathy at scale.

• Strong operational judgment, with a focus on data-driven decision making and process improvement.

• Proven ability to lead and develop high-performing teams, with a focus on building strong operational judgment and accountability.

• Strong communication and interpersonal skills, with the ability to effectively partner with cross-functional stakeholders.

• Experience with People Operations, Recruiting Operations, or a related field, with a focus on scalable, compliant, and people-centered processes.

• Strong analytical and problem-solving skills, with the ability to identify gaps, risks, and failure points before they impact compliance, reporting, or trust.

• Experience with designing, documenting, and rigorously testing critical People and hiring processes and internal controls, with a strong focus on auditability, SOX-relevant controls where applicable, and long-term scalability.

What We Offer

• Competitive salary and benefits package, including equity and performance-related bonus(es).

• Opportunity to work with a rapidly growing company that is making a significant impact in the field of artificial general intelligence.

• Collaborative and dynamic work environment, with a focus on building strong operational judgment and accountability.

• Professional development opportunities, including training and education programs, to help you grow and develop in your career.

• Flexible work arrangements, including remote work options and flexible hours.

How to Apply

If you are a motivated and experienced professional looking to join a dynamic and growing company, please submit your application, including your resume and a cover letter, to [insert contact information].

Contact Information

[Insert contact information, including email address and phone number].

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