Salesforce Solution Architect Specialist/Senior Specialist · Ford

Sat, 25 Apr 2026 12:13:14 GMT
Engineering

Ford · Bangkok · hybrid

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Job Description

Regional Architecture Ownership & Standardization

Own the regional target architecture and multi-release roadmap for Automotive Cloud (Sales). Establish architecture principles/guardrails, reference patterns, and governance (e.g., declarative-first, reuse-first, integration standards, data quality rules). Lead cross-market fit-gap and standardization decisions; manage trade-offs between global consistency and local requirements and regulations.

Automotive Cloud (Sales) Solution Architecture , Year 1 Scope

Lead Management: Define capture channels, routing/assignment rules, lifecycle stages, deduplication approach, conversion governance, and auditability. Opportunity Management: Define opportunity lifecycle/stages, pipeline governance, required data and controls, and handoffs across sales, dealer, and back-office processes. Price & Product Configuration: Define product catalog strategy (product hierarchy, options/variants as applicable), configuration governance, and lifecycle management. Define pricing architecture (price books, discounting/approvals, promotions as applicable) and controls. Align product and pricing integration with SAP (and dealer/DMS where relevant), including system-of-record, synchronization, and reconciliation approach.

Account & Contact Management: Define standard model (including dealer/customer structures), relationship patterns, stewardship responsibilities, and data quality controls.

Vehicle & Asset Management: Define entity strategy, lifecycle/state model, and relationships to accounts/contacts/leads/opportunities; align with MDM/SAP/DMS as system of record.

Demand Forecast: Define pipeline governance, forecast logic/inputs, operational cadence, and downstream integration/analytics needs.

Workflow & Approvals: Design scalable approval frameworks, exception handling, audit trails, and policy controls across markets.

Reporting & Dashboards: Define KPI governance (definitions, ownership, refresh cadence), role-based dashboard strategy, and “single source of truth” principles.

Agentforce Architecture (Responsible AI for Sales)

Define AI use-case portfolio and guardrails for prioritized sales scenarios (e.g., lead/account/vehicle summarization, recommended next steps, guided selling prompts, forecast explanations). Define grounding strategy leveraging Data Cloud and approved enterprise sources; set requirements for accuracy, recency, and traceability. Define access controls and safety requirements (least privilege, sensitive data handling, auditability). Establish evaluation and monitoring framework: quality, safety, latency, drift, and business impact; define go/no-go gates for production rollouts.

Enterprise Integration & Security Architecture

Facilitate MuleSoft API-led standards: interface contracts, versioning, canonical mapping where appropriate, idempotency/retries, error handling, monitoring/alerting, SLAs, and support model. Define integration strategy and reconciliation approach; clarify system-of-record and data stewardship for shared domains. Define integration approach (security, connectivity, data quality, rollout scalability).

Delivery Governance & Stakeholder Leadership

Run architecture and design reviews; manage cross-domain dependencies and risks (data, integration, security, release). Partner with Product Owner(s) on backlog readiness (acceptance criteria, NFRs, testability) and release scope decisions. Coach delivery teams/SI partners on standards and patterns; ensure solutions are supportable and aligned with enterprise architecture. Own documentation quality (solution designs, integration/data flows, security model, NFRs, operational readiness, release notes).

Responsibilities

#LI-PC

Qualifications

Bachelor’s degree in relevant discipline. Salesforce Certified Administrator: Salesforce Certified Sales Cloud Consultant are required Automotive Cloud; Data Cloud; MuleSoft; Agentforce/Salesforce AI credential (as available) are preferred

6–9+ years Salesforce delivery experience with solution architecture ownership for complex programs (multi-market and/or multi-cloud). Strong experience across integration landscape: MuleSoft. Other integration landscape experience e.g. SAP, dealer/DMS ecosystems, AD/SSO, and enterprise data platforms (MDM/GCP) are preferred. Strong architecture competencies: Salesforce security, data modeling, automation patterns, SDLC, DevOps/release governance, and operability. Agile delivery fluency (Jira/Confluence) and strong stakeholder leadership.

Job Info

Job Identification59848 Job CategoryEnterprise Technology Posting Date02/25/2026, 04:59 AM Job ScheduleFull time Locations98 Sathorn Square Office Tower, 12th Floor, Unit 1201-1212, North Sathon Road, Si Lom, Bang Rak, Bangkok, Bangrak, 10, 10500, TH(Hybrid) RemoteNo