New Business Account Executive · Twilio

Sat, 25 Apr 2026 20:57:46 GMT
Sales

Twilio · Remote - Singapore · remote

Join the team as our next New Business Account Executive. At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

As a New Business Account Executive, within our Global Sales organization, you will be responsible for prospecting, solution selling and closing new business opportunities across the entire Twilio platform. In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies. You will drive profitable revenue growth by making multi-product selling the default sales motion. This role is highly cross functional, with deep integration with Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.

Responsibilities:

Be responsible for new customer acquisition across the full Twilio portfolio, while being assigned a quota for iACV (incremental Account Contract Value)

Own highly analytical and consultative sales cycles to move past transactional vendor relationships and help customers unlock value seamlessly across our portfolio.

Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth.

Work with customers across assigned verticals and regions to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.

Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.

Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.

Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.

Partner cross functionally with Specialist Sales, services, product, and GTM Strategy & Operations to develop long-range territory strategies and sales plans.

Act as the voice of the customer to Twilio’s product and carrier relations teams.

Establish yourself as a subject matter expert in the unified communications and data platform industry.

Establish yourself as a subject matter expert in the vertical industries you are focused on leveraging deep technical expertise to lead complex, multi-product digital initiatives.

Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.

Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce

Qualifications:

Demonstrated track record of selling and closing in the cloud communications and customer data platform market, with a focus on driving multi product adoption.

Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers.

Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships.

Experience outbound prospecting and executing a "total account relationship" strategy to drive profitable revenue growth. Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions.

Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value.

Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement.

Demonstrated track record of managing business forecasts and financial models.

Entrepreneurial mindset with appetite to define process and build programs.

Record of delivering market driven results, especially to scale and enterprise customers.

Excellent verbal and written communication skills (English).

Bachelor’s Degree or equivalent years of experience.

Desired:

Deep experience working in CPaaS, Data Platforms or global communications platforms.

Domain expertise from a highly quantitative industry such as Retail, eCommerce, DevOps, Fintech, Insurance, advertising optimization, banking, or security or Software, SaaS, CPaas or PaaS selling experience.