Billing Operations Specialist · ElevenLabs

Fri, 24 Apr 2026 13:16:44 GMT
Operations

ElevenLabs · Competitive salary and benefits package · remote

The Billing Operations Specialist owns the end-to-end provisioning and billing lifecycle for Enterprise accounts. This role sits at the intersection of Sales, Customer Success, Engineering and Finance – acting as the operational backbone that ensures new customers are correctly set up in Stripe, existing accounts are accurately maintained, and billing issues are resolved quickly and cleanly.

This is a high-accountability, detail-oriented role suited to someone who thrives on process, enjoys cross-functional problem-solving, and is comfortable operating in a fast-moving environment.

Key responsibilities include:

Translating closed-won deals from Salesforce into correctly configured Stripe customers, subscriptions, and payment terms

Working with the engineering team to automate as much of this as possible, by identifying automations and guardrails to ensure accurate provisioning

Owning the role of ensuring the right pricing plan, billing interval, contract start date, trial periods, and discounts (coupons/promotion codes) per the executed order form

Coordinating with Sales and Legal to reconcile any discrepancies between the signed contract and what’s been requested for provisioning

Processing mid-cycle changes: upgrades, downgrades, seat additions/removals, and plan switches – ensuring correct proration handling in Stripe

Managing renewals: confirming terms, updating subscription schedules, and aligning billing dates as needed

Handling cancellations and offboarding: closing subscriptions cleanly, issuing final invoices or credits, and ensuring no residual billing occurs

Maintaining accurate customer metadata in Stripe (company name, billing contact, tax IDs, address, etc.)

Resolving invoice discrepancies raised by customers or flagged by CS – incorrect amounts, missing credits, misapplied discounts, and so on

Auditing active subscriptions periodically to ensure billing matches contracted terms

Identifying and correcting ghost subscriptions, duplicate customers, or orphaned invoices

Supporting month-end and quarter-end close by reconciling Stripe revenue with the finance team’s records

Flagging pricing or configuration anomalies to the RevOps or Finance owners

Serving as the primary point of contact for Sales and Support teams on billing questions during and after the deal cycle

Working with Customer Success on escalated billing complaints from customers

Partnering with Engineering/Product on Stripe configuration changes, new product pricing rollouts, or integration issues

This role requires deep hands-on experience with Stripe (or equivalent billing platform) – subscriptions, invoicing, coupons, proration, and payment methods. Managed billing operations or order management in a SaaS or subscription-based business, ideally at a company with both self-serve and enterprise motions. Strong working knowledge of Salesforce (reading opportunity data, order forms, and contract terms). Highly detail-oriented with a bias toward building repeatable processes and documenting edge cases. Comfortable working cross-functionally with Sales, CS, Engineering, and Finance in a fast-paced, globally distributed team.