Sales Support Specialist Manager · Twilio

Sat, 25 Apr 2026 20:57:24 GMT
Sales

Twilio · Remote - US · $116,960.00 - $171,900.00 · remote

Join the team as Twilio’s next Manager, Sales Support Specialists (Americas).

This position is needed to centralize and optimize the Sales Support function across the Americas, ensuring standardized execution and equitable resource distribution for our Sales organization. You will lead a newly unified pillar of sales support specialists across NAMER and LATAM.

As a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies. This role is at the intersection of strategy and execution, transforming how Twilio supports complex sales cycles.

Responsibilities

Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.

Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.

Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.

Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.

Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

Qualifications

5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.

2+ years of direct people management experience with a focus on coaching and professional development.

Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.

Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Minnesota or Vermont: $116,960.00 - $146,200.00

Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $123,760.00 - $154,700.00

Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $137,520.00 - $171,900.00