Technical Program Manager (P4) · Twilio

Sat, 25 Apr 2026 20:57:06 GMT
Engineering

Twilio · Remote - Alberta, Canada (DNU) · Estimated pay ranges for this role are as follows: · remote

Join the team as Twilio's next Technical Program Manager.

We are looking for a highly strategic and collaborative Technical Program Manager to join our GTM Sales Automation team. This role will be responsible for defining, planning, and executing complex, cross-functional programs that drive significant improvements in our GTM processes and GTM automation infrastructure.

In this role, you'll:

Lead Cross-Functional GTM Initiatives: Develop comprehensive program plans, including scope, objectives, key results (OKRs), timelines, resource requirements, and risk mitigation strategies. Drive execution of these programs, often involving new tool implementations, large scale process re-engineering, or new internal product launches.

Facilitate regular steering committee meetings and communicate program status, risks, and dependencies to executive stakeholders. Ensure change management plans are in place to drive successful adoption and utilization of new processes and technologies.

Work with Sales Automation leaders to define and lead intra departmental initiatives. Proactively identify risks, remove roadblocks, and champion adoption of new processes, tools, or strategies across GTM teams.

Performance Measurement & Reporting: Define and track key performance indicators (KPIs) for all programs and initiatives, measuring their impact on GTM effectiveness and/or sales productivity. Create compelling reports and presentations for various audiences, including executive leadership, on program progress, outcomes, and business impact.

Stakeholder Management & Communication: Build strong, collaborative relationships with cross-functional stakeholders at all levels of the organization. Act as a central point of contact for program-related communications, ensuring transparency and alignment.

Influence and motivate project team members, consultants, and partners to achieve common GTM goals.

Qualifications:

Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.

7+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations.

5+ years with a significant focus on sales automation or sales technology.

Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.

Highly analytical with a data-driven approach to problem-solving and decision-making.

Ability to think strategically and translate complex or ambiguous concepts into actionable plans.

Excellent project management skills (PMP or similar certification a plus) with experience in various project management methodologies (e.g., Agile).

Exceptional communication (written and verbal), presentation, and interpersonal skills, capable of influencing and engaging stakeholders at all levels.

Expertise in sales automation tools and platforms (e.g., Salesforce, Sales Engagement Platforms like Outreach/Salesloft etc.) is highly desirable.

Experience with implementation or optimization of these systems is a strong plus.

Desired:

Experience managing programs involving AI/ML integration into sales workflows.

Familiarity with reporting and BI tools (e.g., Tableau, Power BI).

Experience in a high-growth SaaS environment.

Salesforce certification(s)

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel may be required to participate in project or team in-person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

CAD $120,640 - 150,800

Target Bonus Percentage 15%

Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!