Manager, Sales Support Specialists · Twilio

Sat, 25 Apr 2026 20:59:05 GMT
Sales

Twilio · Remote - United Kingdom · remote

At Twilio, we're shaping the future of communications. We're looking for a Manager, Sales Support Specialists to join our team. This role will be responsible for centralizing and optimizing the Sales Support function across APJ and EMEA, ensuring standardized execution and equitable resource distribution for our global Sales organization.

In this role, you'll directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship. You'll standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.

You'll analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions. You'll optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high-priority deals.

Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

To be successful in this role, you'll need 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment. You'll also need 2+ years of direct people management experience with a focus on coaching and professional development.

You'll have proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics. You'll have strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.

Experience managing remote or distributed teams across EMEA and/or APJ is a plus. Proficiency in Spanish, French, German is a plus but not required.

Travel requirements will be occasional, and you'll be required to participate in project or team in-person meetings.