Revenue Operations Manager (Post Sales) · Dialpad

Fri, 24 Apr 2026 15:17:56 GMT
Operations

Dialpad · San Ramon, US · $115,500-$146,250 USD · onsite

The Revenue Operations Manager – Post Sales owns the operational mechanics of Dialpad's recurring revenue engine. This role is accountable for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals forecast accuracy, expansion pipeline governance, customer success and renewals operating cadence, and land → expand → adopt → renew journey integrity.

Key responsibilities include owning operational governance of GRR and NRR, monitoring churn, contraction, and expansion drivers, identifying structural gaps impacting retention, establishing leading indicators for revenue risk, providing executive-level visibility into recurring revenue health, and owning renewal forecasting methodology and discipline.

To succeed in this role, you will need 6–8+ years of experience in Revenue Operations, CS Operations, or Post-Sales Strategy, with a deep understanding of renewal forecasting and expansion mechanics. You should be comfortable influencing CS and executive leadership, and have experience with Customer Success platforms such as Planhat, Gainsight, Totango, or ChurnZero.

In addition, you should have strong analytical capability and structured thinking, advanced Excel/Sheets modeling skills, and SQL proficiency. You should also be familiar with Salesforce opportunity and account data structures, and have experience integrating CS platforms with CRM systems.

If you're a motivated and detail-oriented individual who is passionate about driving revenue growth and improving customer success, we encourage you to apply for this exciting opportunity.