Solution Operations Manager · Mistral AI

Sun, 26 Apr 2026 13:04:16 GMT
Engineering

Mistral AI · Paris · onsite

About Mistral AI

At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

As a business partner to our Solutions team, you will work closely with Solutions leadership to be an expert in the technical sales and implementation aspects of our business. You'll work closely with leadership to develop detailed staffing plans in unison with our delivery forecasts, analyze & optimize Solutions team performance, build process that allow us to better assess required capacity, develop processes and KPIs to drive Solutions efficiency and support the rapid evolution of our technical pre-sales and post-sales motions.

Strategic Demand & Capacity Planning & Execution

Work with Solutions leadership to proactively develop a forward-looking demand planning model aligned to our forecast including: resource allocation, staffing ratios across regions & sales segments, and related technical deployment metrics.

Maintain excellence through business reviews and operating cadences to help achieve deployment targets and technical implementation objectives

Support the development of staffing and scaling plans across all AAI roles and act as a strategy partner to the Head of Applied AI on organization and role design

Data-Driven Decision Support

Identify and operationalize the right metrics to optimize the AAI team impact on customer success & revenue

Create and maintain reporting mechanisms around technical implementation KPIs

Synthesize tangible, strategic recommendations that can be deployed cross-functionally

Technical Go-to-Market Execution

Develop frameworks to standardize how the AAI team approaches different customer technical needs within and across segments.

Identify opportunities for experiment-driven improvements in the technical sales and implementation process

Coordinate staffing needs for high-priority customers and segments, ensuring appropriate technical expertise is available

Cross-Functional Collaboration

Work closely with sales teams, product development, and revenue operations to align technical implementation capabilities with customer needs

Support the development of professional services offerings and technical engagement models that maximize customer success

Collaborate with product teams to ensure AAI team feedback is incorporated into the product roadmap

Help prepare materials for executive reviews highlighting technical implementation successes and challenges

About you

Experience leading or working within sales engineering, technical implementation, and/or technical professional services teams, with additional background in strategy, operations, or management consulting

Strong experience delivering successful customer outcomes in enterprise software environments

Deep experience with technical sales and/or professional services analytics, Salesforce, and ideally data warehouses/BI tools such as Looker, Hex, BIgQuery, etc.

Proven track record of optimizing technical sales and implementation team operations in a high-growth environment

Ability to build trust with and influence a variety of stakeholders, including technical teams, sales leadership, and product managers

A healthy balance of technical knowledge with StratOps business acumen and the highest internal bar for excellence

Disciplined project management and exceptional communication abilities, particularly in translating technical concepts for business audiences

An ability to pull signal through noise and an internal drive to create clarity around complex challenges

Technical understanding of AI implementation, use case applications, and scaling challenges strongly preferred

Bachelor's degree required; MBA or advanced degree preferred

Experience working in a constantly changing environment with multiple internal stakeholders

Demonstrated ability to collaborate with cross-functional teams

Strong written and verbal communication skills in English (native) and, ideally, other European languages

Benefits

France

Competitive cash salary and equity

Daily lunch vouchers: Swile meal vouchers with 10,83€ per worked day, incl 60% offered by company

Sport: Enjoy discounted access to gyms and fitness studios through our Wellpass partnership

Transportation: Monthly contribution to a mobility pass via Betterway

Health: Full health insurance for you and your family

Parental: Generous parental leave policy

Visa sponsorship

Coaching: we offer BetterUp coaching on a voluntary basis