Responsibilities:

• Work on customer support and success problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks).

• Utilize proprietary software to provide accurate input and labels to deliver high-quality data.

• Collaborate with technical staff to improve the design of efficient annotation tools.

• Interpret, analyse, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications:

• 4+ years of practical customer support or customer success experience (hands-on role in escalation management, onboarding, or account management).

• Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango) and helpdesk ticketing systems.

• Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality.

• Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts, and health score frameworks.

• Proficiency in reading and writing informal and professional English.

• Strong communication, interpersonal, analytical, and organisational skills.

• Excellent reading comprehension and ability to exercise autonomous judgment with limited data.

• Passion for technological advancements and innovation in business.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.

• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables.

• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs.

• For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time.

• We are unable to provide visa sponsorship.

• For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits:

US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process.

Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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At Coinbase, our mission is to increase economic freedom in the world.

We're seeking a very specific candidate who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system.

As an Enhanced Due Diligence (“EDD”) Analyst, you will be responsible for performing due diligence on retail high risk customers.

You will be responsible for performing enhanced due diligence for new onboarding cases as well as during trigger events and periodic EDD refresh for existing customers.

You will analyze customer information in line with defined processes and procedures and summarize the findings/facts/information to recommend appropriate next steps.

What you’ll be doing:

• Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on EDD/KYC, compliance, or regulatory matters.

• Conduct investigative review and analysis in support of company’s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business

• Gather and analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products

• Document investigations in appropriate channels and in written narratives as necessary

• Incorporate feedback from Quality Assurance Team

• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures

• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to investigations

• Review data from systems and following Coinbase procedures to investigate, decide, and document identifiable alerts

What we look for in you:

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

• Strong interpersonal, analytical, and communication (verbal and written) skills

• Experience working with Google Sheet, Google Doc, Excel, Word

• Flexible and adaptable to the evolving needs of a high-growth and fast-paced organization environment

• Ready to support in 24*7 environment

• Organized with a High level of attention to detail

Nice to haves:

• Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)

• Experience in project management, analytics, or vendor management

• Advanced degree in business, finance, or customer experience (CX)

• Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.

• Experience collaborating with external outsource business partners

Position ID: P76278

#LI-Onsite

Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding equity and bonus): €60.000-€60.000 EUR

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We are seeking a Senior Product Manager to co-own the GTM systems roadmap alongside Business Operations, drive requirements and delivery across Salesforce CRM & CPQ, Service Cloud, billing systems, and related integrations, and bring a strong product mindset , user centricity, metrics ownership, and accountability , to everything we ship.

This role combines strategic product thinking with the hands-on depth of a senior business systems analyst. It sits at the centre of key programs including M&A integration, billing platform implementation, and customer experience transformation.

Responsibilities: Co-own the GTM systems roadmap with Business Operations , leading requirements gathering, prioritization, and backlog management across Salesforce (Sales Cloud, Revenue Cloud/CPQ, Service Cloud), billing systems, CLM, marketing automation, and integrations Serve as the primary liaison across the Global Field Organization (including Sales, Customer Success, and Customer Support), Marketing Ops, Finance, Legal, and Engineering , translating stakeholder needs into BRDs, user stories, and data mapping specifications Lead business analysis across all initiatives , projects, enhancements, and operational improvements , including current-state analysis, process mapping, gap identification, UAT, and acceptance criteria definition Drive delivery of complex programs such as M&A GTM integrations (cross-org data model alignment, Salesforce org consolidation, process unification, cutover planning) and Salesforce-to-billing system integration (usage metering, entitlements, invoicing, and revenue recognition) Own success metrics for all delivered initiatives , define KPIs, track adoption, data quality, and system performance, and hold accountability for outcomes

Who You Are: 8+ years of experience as a Product Manager, Senior Business Systems Analyst, or equivalent owning GTM or revenue operations systems at a high-growth B2B company Deep experience with Salesforce CRM and CPQ , lead-to-cash process design, quoting workflows, and approval structures , from a requirements and product ownership perspective Experience with Salesforce Service Cloud or equivalent customer support/experience platforms Strong business analysis skills: requirements gathering, process mapping, BRD/user story writing, UAT facilitation, and data mapping Demonstrated product mindset , user-centric systems design, metrics-driven decision making, and ownership over outcomes Proven ability to manage complex, cross-functional backlogs, balance competing priorities, and make clear prioritization decisions Strong business acumen , GTM and Field Operations metrics (pipeline, ARR, NRR, CSAT, time-to-resolution) and ability to connect systems decisions to commercial outcomes Excellent communication skills , requirements writing, stakeholder workshops, and roadmap communication to leadership Experience working in Agile/Scrum environments with engineering teams

Preferred: Experience with Salesforce org consolidation in an M&A context , data model reconciliation, field mapping, process and automation alignment, and cutover planning Experience with usage-based or consumption billing models and their downstream impact on quoting, contracts, entitlements, and invoicing Experience building internal platforms or tools from 0 to 1 , defining problem space, designing solutions, and driving adoption end-to-end Familiarity with adjacent GTM systems: CLM (DocuSign CLM, Ironclad), marketing automation (Marketo, HubSpot), ERP (NetSuite), tax platforms (Avalara), and middleware (MuleSoft, Boomi) Experience in compliance-driven environments , SOX, SOC 2, or similar Salesforce certifications (Administrator, Business Analyst, CPQ Specialist, or similar)

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams , even if you aren’t a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. You love owning GTM systems and translating business needs into scalable solutions You’re curious about improving end-to-end commercial processes and system integrations You’re an expert in Salesforce CRM, CPQ, and GTM systems strategy

Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: Be Curious at Your Core, Act Like an Owner, Empower Employees, Deliver Best-in-Class Client Experiences, Achieve More Together. We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization’s growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is $165,000 to $242,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

What We Offer The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: Medical, dental, and vision insurance 100% paid for by CoreWeave Company-paid Life Insurance Voluntary supplemental life insurance Short and long-term disability insurance Flexible Spending Account Health Savings Account Tuition Reimbursement Ability to Participate in Employee Stock Purchase Program (ESPP) Mental Wellness Benefits through Spring Health Family-Forming support provided by Carrot Paid Parental Leave Flexible, full-service childcare support with Kinside 401(k) with a generous employer match Flexible PTO Catered lunch each day in our office and data center locations A casual work environment A work culture focused on innovative disruption

Our Workplace While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration and team-building activities.

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At Coinbase, our mission is to increase economic freedom in the world.

We are seeking a TMS Compliance Lead Analyst to join our team.

As a TMS Compliance Lead Analyst, you will investigate AML and fraud-related alerting transactions on the blockchain, write and/or file Suspicious Activity Reports (SAR), conduct investigative review and analysis in support of Coinbase AML regulatory compliance policies and programs, and maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures.

Strong interpersonal, analytical, and communication (verbal and written) skills are essential for this role.

Experience working with Google Sheet, Google Doc, Excel, Word is also required.

Flexible and adaptable to the evolving needs of a high-growth and fast-paced organization environment is necessary.

Organized with a High level of attention to detail is also required.

Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality.

Nice to have:

Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)

Proficient in blockchain analysis (e.g. Chainalysis)

Experience in project management, analytics, or vendor management

Advanced degree in business, finance, or customer experience (CX)

Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.

Annual base salary range: €73.903-€73.903 EUR.

Please be advised that each candidate may submit a maximum of four applications within any 30-day period.

We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

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Responsibilities: Work on customer support and success problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., complex escalation workflows, customer onboarding playbooks, churn prediction and retention strategies, voice of customer synthesis, and customer health score frameworks). Utilize proprietary software to provide accurate input and labels to deliver high-quality data. Collaborate with technical staff to improve the design of efficient annotation tools. Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Qualifications: 4+ years of practical customer support or customer success experience (hands-on role in escalation management, onboarding, or account management). Proficiency in customer platforms (e.g., Zendesk, Intercom, Salesforce Service Cloud, Gainsight, or Totango) and helpdesk ticketing systems. Strong empathy and judgment in evaluating complex customer journeys, churn risks, and resolution quality. Ability to navigate customer resources such as knowledge bases, playbooks, voice-of-customer transcripts, and health score frameworks. Proficiency in reading and writing informal and professional English. Strong communication, interpersonal, analytical, and organizational skills. Excellent reading comprehension and ability to exercise autonomous judgment with limited data. Passion for technological advancements and innovation in business.

Location and Other Expectations: Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit. For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average most projects may involve at least 10 hours per week to achieve deliverables effectively though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables. Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role specific needs. For US based candidates, please note we are unable to hire in the states of Wyoming and Illinois at this time. We are unable to provide visa sponsorship. For those who will be working from a personal device, your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location and jurisdiction. Benefits for eligible U.S. based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role specific information will be provided to you during the interview process.

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Role Details

Responsibilities

• Develop solutions for complex business problems using modern Salesforce constructs and custom development
• Estimate engineering effort during different stages of project life cycle
• Initiate and create experiences in partnership with distributed teams to ensure the architectural vision is supported and delivered to the highest standards
• Build integrations with internal and external systems hosted in the cloud
• Exhibit creativity while collaborating and working with designers, engineers of different technical backgrounds, architects and product managers
• Manage end-to-end development, thus ensuring the code written meets the highest standards regarding code quality and efficiency

Requirements

• Bachelor's degree in Computer science engineering or equivalent with overall 5+ years of experience as a Senior Salesforce developer
• 5+ years of hands-on design and development experience in custom development with Salesforce Lightning and Apex
• Must have Proven experience with Salesforce Service Cloud, including designing and developing custom integrations on the Salesforce platform
• Must have good experience in Omnichannel implementation (Async Chat, Phone, Email) along with Amazon connect/CTI
• Experience with DevOps practices, CI/CD pipelines, and governance frameworks
• Experience handling and managing large volumes of data and transactions with Salesforce
• Solid understanding of SDLC processes and experience working on Agile projects with distributed teams
• Good experience and understanding of UI/JavaScript frameworks
• Experience building Restful services and good understanding of integration principles
• Good to have exposure to Salesforce package based development and enterprise architecture design patterns
• Good to have exposure to Agentforce
• Salesforce Platform Developer II certification strongly preferred

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What you'll do

• You will design and develop solutions for complex business problems using modern Salesforce constructs and custom development.
• Estimate engineering effort during different stages of project life cycle
• Initiate and create experiences in partnership with distributed teams to ensure the architectural vision is supported and delivered to the highest standards
• Build integrations with internal and external systems hosted in the cloud.
• Track development deliverables and communicate their status to global teams
• Provide architectural guidance to quality assurance on all new code from beginning through integration, staging and production environments
• Exhibit creativity while collaborating and working with designers, engineers of different technical backgrounds, architects and product managers
• Manage end-to-end development, thus ensuring the code written meets the highest standards regarding code quality and efficiency

What you need

• Bachelor's degree in Computer science engineering or equivalent with overall 8+ years of experience as a Lead Salesforce developer.
• 8+ years of hands-on experience in designing and developing custom solutions using Salesforce Lightning, Apex, Custom Objects, Workflows, Triggers and Jobs

XML job scraping automation by YubHub

What you'll do

• You will design and develop solutions for complex business problems using modern Salesforce constructs and custom development.
• Estimate engineering effort during different stages of project life cycle
• Initiate and create experiences in partnership with distributed teams to ensure the architectural vision is supported and delivered to the highest standards
• Build integrations with internal and external systems hosted in the cloud.
• Track development deliverables and communicate their status to global teams
• Provide architectural guidance to quality assurance on all new code from beginning through integration, staging and production environments
• Exhibit creativity while collaborating and working with designers, engineers of different technical backgrounds, architects and product managers
• Manage end-to-end development, thus ensuring the code written meets the highest standards regarding code quality and efficiency

What you need

• Bachelor's degree in Computer science engineering or equivalent with overall 8+ years of experience as a Lead Salesforce developer.
• 8+ years of hands-on experience in designing and developing custom solutions using Salesforce Lightning, Apex, Custom Objects, Workflows, Triggers and Jobs

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What you'll do

• Develop solutions for complex business problems using modern Salesforce constructs and custom development
• Estimate engineering effort during different stages of project life cycle

What you need

• Bachelor's degree in Computer science engineering or equivalent with overall 2+ years of experience as a Salesforce developer

XML job scraping automation by YubHub

What you'll do

• You will design and develop solutions for complex business problems using modern Salesforce constructs and custom development.
• Estimate engineering effort during different stages of project life cycle
• Initiate and create experiences in partnership with distributed teams to ensure the architectural vision is supported and delivered to the highest standards
• Build integrations with internal and external systems hosted in the cloud.
• Track development deliverables and communicate their status to global teams
• Provide architectural guidance to quality assurance on all new code from beginning through integration, staging and production environments
• Exhibit creativity while collaborating and working with designers, engineers of different technical backgrounds, architects and product managers
• Manage end-to-end development, thus ensuring the code written meets the highest standards regarding code quality and efficiency

What you need

• Bachelor's degree in Computer science engineering or equivalent with overall 10+ years of experience as a Lead Salesforce developer.
• 10+ years of hands-on experience in designing and developing custom solutions using Salesforce Lightning, Apex, Custom Objects, Workflows, Triggers and Jobs

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