Gather, analyse, and document business requirements for Salesforce Automotive Cloud solutions supporting dealer, sales, and customer lifecycle processes.

Translate business needs into clear functional specifications, user stories, and acceptance criteria.

Collaborate with developers, architects, and product owners to design scalable Automotive Cloud solutions.

Analyse and optimise business processes related to vehicle sales, dealer management, and customer engagement.

Support testing activities, including functional testing and User Acceptance Testing (UAT) coordination.

Contribute to Salesforce configuration activities, including Flows and process automation.

Support data analysis, reporting requirements, and customer and vehicle data management within Salesforce.

Maintain clear documentation of requirements, processes, and implemented solutions.

Qualifications

Must-haves

Proven experience as a Salesforce Business Analyst in CRM or digital transformation projects.

Strong experience in requirements engineering, including requirements gathering, documentation, and analysis.

Hands-on experience with Salesforce configuration, including objects, fields, validation rules, and basic administration.

Experience building and maintaining Salesforce Flows for business process automation.

Knowledge of Salesforce Automotive Cloud or strong experience with Sales Cloud and/or Service Cloud.

Experience translating business requirements into user stories and functional specifications.

Experience working in Agile environments (preferably SAFe).

Strong stakeholder management and workshop facilitation skills.

Experience supporting testing activities, including functional testing and UAT processes.

Good understanding of CRM data models and customer lifecycle management processes.

Nice-to-haves

Salesforce certifications (e.g., Salesforce Business Analyst, Salesforce Administrator, Sales Cloud or Service Cloud Consultant).

Experience with Automotive Cloud data models, including vehicle, driver, dealer, and service lifecycle objects.

Familiarity with Salesforce integrations and APIs.

Experience in the automotive industry or within OEM/dealer network environments.

Benefits

• Full-time position with 40 hours of work per week.
• 27 vacation days.
• Unlimited employment contract.
• Flexible working hours.
• Opportunity to work in a dynamic and innovative environment.

How to Apply

If you are interested in this opportunity, please submit your application through our website.

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The Senior Salesforce Administrator partners with business systems analysts, developers, and cross-functional stakeholders to design and maintain scalable, high-quality solutions that improve business processes and operational efficiency.

This role serves as a platform subject matter expert, owning Salesforce configuration standards, advanced automation, and technical escalations.

Success in this role requires strong technical depth in Salesforce administration and automation, knowledge of platform best practices, and effective collaboration in a sprint-based, cross-functional environment.

Key responsibilities include:

• Configuring and maintaining Salesforce objects, fields, page layouts, record types, validation rules, and security settings to support evolving business processes and uphold platform configuration standards.

• Designing, building, and maintaining Salesforce Flows (record-triggered, screen, subflows, and scheduled) to automate and streamline workflows, establishing reusable, scalable automation patterns.

• Evaluating business and functional requirements and determining the appropriate automation approach in partnership with analysts and developers.

• Partnering closely with developers on solutions that combine declarative configuration and programmatic components, providing guidance on Salesforce best practices and configuration impacts.

• Supporting sprint-based delivery, including build, test, deployment, and post-release validation activities.

• Performing data loads, data updates, and ongoing data quality maintenance to ensure accuracy and integrity.

• Serving as a primary escalation point to troubleshoot and resolve complex Salesforce issues and user requests, coordinating with analysts and developers as needed.

• Defining and maintaining documentation, standards, and continuous improvement practices for the Salesforce platform and related processes.

Bonus points for experience partnering closely with Salesforce developers on solutions that combine declarative and programmatic components, mentoring or providing guidance to other administrators, analysts, or power users on Salesforce configuration and best practices, working in Agile or other sprint-based delivery models, configuring or applying Salesforce AI capabilities (Einstein/Agentforce) to improve business workflows and user experience, and experience in healthcare, digital health, or other regulated environments.

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