You'll function as a Salesforce admin and backend developer in one. You'll own platform administration, build complex automations via Flows and Apex, and develop and maintain custom services and integrations, including Salesforce MCP servers and AI tooling that connect our CRM to the broader systems our team runs on. For larger engineering efforts, you'll work shoulder-to-shoulder with our engineering team, scoping and shipping together.

In this role, you will:

Administer our Salesforce org: object model, data architecture, user configuration, and platform health.

Build and maintain automations via Salesforce Flows, Apex, and custom services that power our GTM processes end to end.

Develop and maintain Salesforce MCP servers and AI tooling that extend CRM functionality into AI-powered workflows.

Design and maintain SQL-based data pipelines that feed dashboards and revenue reporting across the org.

Translate ambiguous business problems into clean technical scope, from stakeholder conversation to implemented solution.

Requirements:

Salesforce administration experience with deep familiarity across the object model, Flows, data loading tools, and platform configuration.

Strong Apex development skills: you can build, debug, and maintain custom logic, triggers, and integrations without leaning on a separate engineering team.

SQL proficiency: you can decompose ambiguous questions into answerable queries and are comfortable with complex joins, aggregations, and pipeline logic.

Systems mindset: you can hold an end-to-end process in your head, trace a field from its origin through every downstream dependency, and anticipate what breaks when something changes.

Excited by modern tooling: you're drawn to building AI-native systems and are curious about where Salesforce, MCP, and AI agents intersect.

Bonus:

Familiarity with dbt or modern data transformation tooling.

Experience with BI tools such as Sigma or Looker.

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The ideal candidate combines deep Salesforce platform expertise with enterprise integration experience and strong DevOps discipline.

Responsibilities:

• Design, configure, and implement Salesforce Sales Cloud solutions aligned with FordPro commercial sales processes.
• Develop custom solutions using Apex, Lightning Web Components (LWC), Flows, and declarative tools.
• Build scalable data models supporting fleet customers, multi-account hierarchies, and complex opportunity structures.
• Optimise Lead, Account, Contact, Opportunity, Quote, and Sales Agreement processes.

• Implement and support integrations between Salesforce and Order Management Systems, Dealer Management Systems (DMS), ERP platforms, and Identity & Access Management systems.
• Utilise APIs (REST/SOAP), Platform Events, CDC, and middleware platforms (e.g., MuleSoft).
• Ensure consistent and authoritative data flow across FIN, ProID, SCAID, and related systems.
• Support real-time and batch data synchronisation strategies.

• Follow CI/CD best practices using DevOps or equivalent pipelines.
• Support Dev, SIT, UAT, and Production deployment strategies.
• Maintain version control and release governance.
• Participate in code reviews and enforce engineering standards.

• Implement validation, automation, and monitoring to ensure high data integrity.
• Support master data management strategies for dealer and fleet accounts.
• Contribute to governance frameworks around security, role hierarchy, and sharing models.

• Diagnose and resolve system performance issues.
• Optimise automation to avoid recursion, governor limits, and technical debt.
• Monitor system health, integration reliability, and API limits.

• Participate in SAFe / Agile ceremonies.
• Translate business requirements into scalable technical designs.
• Provide technical documentation including solution diagrams and architecture artefacts.
• Mentor junior developers and support technical upskilling across the team.

Qualifications:

• 4+ years Salesforce Sales Cloud engineering experience.
• Strong proficiency in Apex, Lightning Web Components (LWC), Salesforce Flow, SOQL/SOSL.
• Experience with enterprise integrations and middleware (MuleSoft preferred).
• Strong understanding of Salesforce security model, sharing rules and role hierarchies, bulkification best practices.
• Experience with CI/CD pipelines and Git-based deployments.
• Salesforce Platform Developer I certification (required).
• Salesforce Platform Developer II or Sales Cloud Consultant (preferred).

Preferred Experience:

• Experience in automotive, fleet, or dealer network ecosystems.
• Knowledge of order-to-cash and commercial sales lifecycle.
• Experience with complex B2B account hierarchies.
• Exposure to large-scale global Salesforce implementations.
• Familiarity with Azure cloud infrastructure.

Core Competencies:

• Systems thinking and architectural awareness.
• Strong problem-solving skills.
• Technical documentation proficiency.
• Executive-level communication capability.
• Risk identification and mitigation.
• Continuous improvement mindset.

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This role represents the highest level of hands-on technical leadership within the delivery organisation, requiring deep platform expertise, strong architectural judgment, and consistent execution in complex, enterprise, B2B environments.

Key responsibilities include:

• Leading end-to-end technical execution for Salesforce CX solutions, from design through deployment and ongoing production support
• Serving as the technical authority for Manufacturing Cloud implementations, ensuring scalable forecasting, agreements, and revenue visibility solutions
• Owning code quality, design decisions, and adherence to Salesforce best practices, security standards, and architecture guidelines
• Remaining hands-on with Apex, Lightning Web Components (LWC), Flows, integrations, and complex business logic
• Driving proactive production support by troubleshooting issues, performing root-cause analysis, and implementing long-term fixes
• Partnering with Product Owners and business stakeholders to deliver agreed scope, timelines, and measurable business outcomes
• Providing technical mentorship through code reviews, design guidance, and best-practice coaching without formal people management responsibility
• Identifying technical risks, performance bottlenecks, and integration challenges early and leading resolution efforts
• Supporting estimation, sprint planning, release readiness, and post-release stabilisation activities

To be successful in this role, you will need to have:

• Mandatory hands-on experience with Salesforce Manufacturing Cloud in a production B2B environment
• 6-7+ years of progressive Salesforce experience with deep expertise in Sales Cloud and Service Cloud
• Proven experience operating as a Development Lead or Technical Lead while remaining hands-on
• Strong Salesforce development expertise including Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows
• Demonstrated experience supporting and stabilising production Salesforce environments, including incident resolution and root-cause analysis
• Strong understanding of Salesforce data model, security architecture, governor limits, and performance optimisation
• Experience designing and supporting integrations using REST/SOAP APIs and middleware such as MuleSoft
• Experience delivering Experience Cloud solutions for partners or customers in a B2B context
• Nice to have experience with Salesforce Commerce Cloud (B2B or B2C) and end-to-end commerce flows
• Nice to have exposure to Salesforce CRM Analytics / Reporting / CX analytics tools
• Strong analytical skills with the ability to break down complex business problems into scalable technical solutions
• Excellent written and verbal communication skills with the ability to clearly explain technical concepts to non-technical stakeholders
• Ability to influence technical direction, drive standards, and mentor peers without formal authority
• Experience working in Agile/Scrum delivery models with CI/CD pipelines (GitHub, Gearset, Copado, or similar)
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience

Competencies desired include:

• Strong ownership mindset with accountability for delivery quality and production stability
• Customer-centric thinking with a focus on CX outcomes in B2B environments
• Excellent problem-solving and analytical thinking abilities
• Clear, confident communicator capable of engaging business, product, and technical stakeholders
• Ability to remain calm and decisive when addressing production issues or delivery risks
• Comfort operating in a fast-paced, global delivery and support environment
• Bias toward action, continuous improvement, and engineering excellence

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Gather, analyse, and document business requirements for Salesforce Automotive Cloud solutions supporting dealer, sales, and customer lifecycle processes.

Translate business needs into clear functional specifications, user stories, and acceptance criteria.

Collaborate with developers, architects, and product owners to design scalable Automotive Cloud solutions.

Analyse and optimise business processes related to vehicle sales, dealer management, and customer engagement.

Support testing activities, including functional testing and User Acceptance Testing (UAT) coordination.

Contribute to Salesforce configuration activities, including Flows and process automation.

Support data analysis, reporting requirements, and customer and vehicle data management within Salesforce.

Maintain clear documentation of requirements, processes, and implemented solutions.

Qualifications

Must-haves

Proven experience as a Salesforce Business Analyst in CRM or digital transformation projects.

Strong experience in requirements engineering, including requirements gathering, documentation, and analysis.

Hands-on experience with Salesforce configuration, including objects, fields, validation rules, and basic administration.

Experience building and maintaining Salesforce Flows for business process automation.

Knowledge of Salesforce Automotive Cloud or strong experience with Sales Cloud and/or Service Cloud.

Experience translating business requirements into user stories and functional specifications.

Experience working in Agile environments (preferably SAFe).

Strong stakeholder management and workshop facilitation skills.

Experience supporting testing activities, including functional testing and UAT processes.

Good understanding of CRM data models and customer lifecycle management processes.

Nice-to-haves

Salesforce certifications (e.g., Salesforce Business Analyst, Salesforce Administrator, Sales Cloud or Service Cloud Consultant).

Experience with Automotive Cloud data models, including vehicle, driver, dealer, and service lifecycle objects.

Familiarity with Salesforce integrations and APIs.

Experience in the automotive industry or within OEM/dealer network environments.

Benefits

• Full-time position with 40 hours of work per week.
• 27 vacation days.
• Unlimited employment contract.
• Flexible working hours.
• Opportunity to work in a dynamic and innovative environment.

How to Apply

If you are interested in this opportunity, please submit your application through our website.

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The Senior Salesforce Administrator partners with business systems analysts, developers, and cross-functional stakeholders to design and maintain scalable, high-quality solutions that improve business processes and operational efficiency.

This role serves as a platform subject matter expert, owning Salesforce configuration standards, advanced automation, and technical escalations.

Success in this role requires strong technical depth in Salesforce administration and automation, knowledge of platform best practices, and effective collaboration in a sprint-based, cross-functional environment.

Key responsibilities include:

• Configuring and maintaining Salesforce objects, fields, page layouts, record types, validation rules, and security settings to support evolving business processes and uphold platform configuration standards.

• Designing, building, and maintaining Salesforce Flows (record-triggered, screen, subflows, and scheduled) to automate and streamline workflows, establishing reusable, scalable automation patterns.

• Evaluating business and functional requirements and determining the appropriate automation approach in partnership with analysts and developers.

• Partnering closely with developers on solutions that combine declarative configuration and programmatic components, providing guidance on Salesforce best practices and configuration impacts.

• Supporting sprint-based delivery, including build, test, deployment, and post-release validation activities.

• Performing data loads, data updates, and ongoing data quality maintenance to ensure accuracy and integrity.

• Serving as a primary escalation point to troubleshoot and resolve complex Salesforce issues and user requests, coordinating with analysts and developers as needed.

• Defining and maintaining documentation, standards, and continuous improvement practices for the Salesforce platform and related processes.

Bonus points for experience partnering closely with Salesforce developers on solutions that combine declarative and programmatic components, mentoring or providing guidance to other administrators, analysts, or power users on Salesforce configuration and best practices, working in Agile or other sprint-based delivery models, configuring or applying Salesforce AI capabilities (Einstein/Agentforce) to improve business workflows and user experience, and experience in healthcare, digital health, or other regulated environments.

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