Reporting to Lauren Jungers, Sr. Director of Commercial Strategy & Operations, this role works closely with Sales leadership, Finance, Legal, Security, and RevOps to structure deals that accelerate revenue while protecting Cresta’s long-term business interests.

This is an individual contributor role (no direct people management).

Deal Strategy & Execution Partner with US and international Sales teams to architect and execute complex, high-value enterprise transactions Build creative deal structures, pricing models, and commercial terms that balance speed, risk, margin, and customer experience Own approval workflows and act as escalation owner from first quote through final signature Translate deal data, discount trends, and outcomes into actionable insights Lead win/loss and deal retrospectives to institutionalize learnings and refine deal strategy Ensure deal structures align with revenue recognition principles and company financial goals

Process & Systems Modernization Drive end-to-end improvements across the quote-to-cash lifecycle Define business requirements and partner with systems teams on Subskribe, CLM, and Salesforce enhancements Lead UAT and rollout of new deal processes and tooling Represent Deal Strategy & Operations as a key stakeholder on high-priority cross-functional initiatives Standardize and document workflows to enable speed and scale

Enablement & Advisory Provide ongoing training to Sales on pricing, deal construction, and quoting with a strong focus on the why behind the strategy Contribute to and maintain a self-service Deal Strategy Playbook

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Key responsibilities include owning the Salesforce partner data model end to end, administering the partner platform stack, defining and owning the partner data quality standard, partnering with the Business Process Manager to instrument every partner process, running access and configuration governance for partner systems, and building and operating the AI automation layer.

The ideal candidate will have five or more years in revenue systems, partner systems, or business systems roles with hands-on Salesforce administration or architecture experience, and will be able to translate a program rule into a schema, a validation rule, and an entitlement flow without a detailed specification.

Strong candidates may also have Salesforce Administrator or Platform App Builder certification, or experience with Experience Cloud or a PRM such as Impartner or Salesforce PRM, SQL fluency for data quality checks and ad hoc analysis, prior partner program or channel operations experience, and experience standing up a data quality program from the ground up.

The annual compensation range for this role is $215,000-$300,000 USD.

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Your responsibilities will include serving as the primary administrator and strategist for Salesforce, ensuring the platform meets evolving business needs. You will also manage and optimize integrations between Salesforce, Outreach, ZoomInfo, HubSpot, Chorus, Clari, and Workato to create seamless workflows.

You will collaborate closely with Sales Operations and Marketing Operations teams to align applications with GTM strategies and objectives. You will design and implement scalable processes for data management, reporting, and analytics across key platforms.

You will lead cross-functional projects to introduce new tools or enhance existing systems, ensuring timely delivery and adoption. You will partner with stakeholders to understand business needs and translate them into actionable technical solutions.

You will develop and implement standard and custom integrations across departments to meet reporting and business process needs. You will design and optimize end-to-end workflows to support core business objectives.

You will build and maintain custom objects, apps, and workflows, operating effectively in both Sandbox and Production environments.

You will act as a trusted advisor and point of escalation for technical and strategic challenges involving business applications.

You will be comfortable presenting and leading enablement sessions on applications in our tech stack.

Some of the things we look for include 1+ years of experience managing business applications, with deep expertise in Salesforce administration (Sales Cloud, Service Cloud, Flow, approval processes, Lightning Communities). Active Salesforce Administrator Certification is required.

We also look for proven experience working with applications like Outreach, ZoomInfo, and HubSpot. Experience leveraging integration tools like Zapier or Workato is a plus.

Strong knowledge of GTM processes, including lead generation, sales enablement, and marketing campaign execution, is also necessary. Excellent project management skills, with a track record of delivering complex, cross-functional projects on time and within scope, are required.

Strong communication skills, with the ability to effectively collaborate with technical and non-technical stakeholders, are essential. Analytical mindset with attention to detail and a passion for leveraging data to drive decisions is also necessary.

Creative problem-solver who finds innovative solutions to complex challenges is a must. Ability to travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events is required.

This role is based in our Boston office and follows a hybrid model, with an expectation of being onsite 1-2 days per week.

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About Dialpad

Dialpad is the AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform. With over 70,000 companies worldwide relying on Dialpad, we're leading the shift to Agentic AI: intelligent agents that automate workflows, resolve customer issues, and accelerate revenue in real-time.

Your Role

As a Salesforce Technical Administrator, you'll own the administration, configuration, and day-to-day reliability of our Salesforce CRM environment, including key CPQ and sales support workflows. You'll work closely with Salesforce Engineers, Systems Analysts, developers, and internal stakeholders to deliver scalable functionality, troubleshoot platform issues, and improve the systems that support our global Sales teams.

Responsibilities

• Own advanced Salesforce administration and configuration across page layouts, fields, objects, validation rules, permissions, and sharing models.
• Build and enhance automation using Record-Triggered Flows, Screen Flows, and Autolaunched Flows to streamline business processes.
• Support Salesforce CPQ administration, including pricing waterfall logic, price rules, product rules, and advanced approvals.
• Troubleshoot issues across configuration, CPQ, integrations, pricing, quoting, and data quality to keep the platform running at speed and with accuracy.
• Resolve production issues and support cases within defined SLAs using structured incident management practices.
• Partner with developers on more complex requirements and contribute basic Apex, LWC, Visualforce, and SOQL-based solutions for minor enhancements and troubleshooting.
• Support deployments and release activities using tools such as Copado, including migrating configuration and minor code changes through agile sprint cycles.
• Maintain strong platform documentation, capture recurring issues and solutions, and apply Salesforce best practices for scalability and maintainability.

Requirements

• A bachelor's degree in a technical discipline or equivalent professional experience.
• 4+ years of Salesforce administration and support experience in a complex, integrated enterprise environment.
• Salesforce Administration expertise in Sales Cloud, including strong experience with configuration, Flows, and the Salesforce security model.
• Hands-on knowledge of Salesforce CPQ processes and the ability to support pricing and quoting operations end-to-end.
• Working knowledge of Salesforce development concepts such as Apex, LWC, Visualforce, and SOQL, along with experience operating in agile delivery environments.
• Experience with Salesforce data management, including migrations, retention, data quality, and issue resolution in integrated enterprise systems.
• Familiarity with tools such as Outreach, Marketo, Git, Workrails, Jira, and Copado.
• Strong analytical, problem-solving, and communication skills, with the ability to manage a high volume of requests across stakeholders with different levels of technical expertise.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Responsibilities:

ICM Platform Implementation & Configuration

• Lead the end-to-end implementation and configuration of our ICM platform, including plan modeling, crediting rules, quota management, and payout calculations
• Translate compensation plan documents into system logic, ensuring accurate and auditable calculation outputs
• Design and maintain system workflows for plan changes, exceptions, and adjustments
• Develop and execute testing strategies to validate system accuracy before each compensation cycle
• Provide technical guidance during plan design discussions, advising on system capabilities and constraints

Data Integration & Architecture

• Build and maintain integrations between the ICM platform and source systems (CRM, ERP, HRIS, billing platforms)
• Ensure data integrity across the compensation data pipeline, from opportunity data through final payout
• Partner with Data Engineering and Revenue Operations to define data requirements and resolve data quality issues
• Document data flows, transformation logic, and system dependencies

System Administration & Optimization

• Serve as the primary system administrator for the ICM platform, managing user access, security, and system health
• Identify opportunities to streamline and automate compensation processes, reducing manual intervention and cycle time
• Monitor system performance and troubleshoot calculation errors or integration failures
• Evaluate and recommend new technologies, including Claude-powered solutions, to enhance system capabilities

Reporting & Analytics

• Build and maintain reporting infrastructure within the ICM platform to support compensation dashboards and attainment tracking
• Partner with Revenue Operations and Accounting to deliver accurate, timely compensation data for forecasting and accruals
• Enable self-service reporting for compensation administrators and business partners

Requirements:

• 5+ years of experience implementing or administering ICM platforms (e.g., Xactly, Varicent, Anaplan)
• Strong technical skills with experience in SQL, data integration tools, and system configuration
• Proven ability to translate business requirements into system logic and maintain accurate, auditable calculations
• Experience managing data pipelines and ensuring data quality across integrated systems
• Strong problem-solving skills with a systematic approach to debugging and root cause analysis
• Excellent documentation practices and ability to communicate technical concepts to non-technical stakeholders

Preferred Qualifications:

• Experience with full ICM platform implementation projects, including vendor selection and data migration
• Proficiency with APIs and integration platforms (e.g., Workato, Fivetran, custom ETL)
• Experience with Salesforce administration or development
• Familiarity with consumption-based compensation models
• Experience with Claude Code or other AI-assisted development tools
• Background in sales operations, revenue operations, or finance systems

Logistics:

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

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Key responsibilities include owning the Salesforce partner data model end to end, administering the partner platform stack, defining and owning the partner data quality standard, partnering with the Business Process Manager to instrument every partner process, running access and configuration governance for partner systems, and building and operating the AI automation layer.

The ideal candidate will have five or more years in revenue systems, partner systems, or business systems roles with hands-on Salesforce administration or architecture experience, and will be able to translate a program rule into a schema, a validation rule, and an entitlement flow without a detailed specification.

Strong candidates may also have Salesforce Administrator or Platform App Builder certification, or experience with Experience Cloud or a PRM such as Impartner or Salesforce PRM.

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Key responsibilities include:

• Leading the end-to-end implementation and configuration of our ICM platform, including plan modeling, crediting rules, quota management, and payout calculations
• Translating compensation plan documents into system logic, ensuring accurate and auditable calculation outputs
• Designing and maintaining system workflows for plan changes, exceptions, and adjustments
• Developing and executing testing strategies to validate system accuracy before each compensation cycle
• Providing technical guidance during plan design discussions, advising on system capabilities and constraints

In addition, you will build and maintain integrations between the ICM platform and source systems (CRM, ERP, HRIS, billing platforms), ensure data integrity across the compensation data pipeline, and document data flows, transformation logic, and system dependencies.

You will serve as the primary system administrator for the ICM platform, managing user access, security, and system health, and identify opportunities to streamline and automate compensation processes, reducing manual intervention and cycle time.

You will also build and maintain reporting infrastructure within the ICM platform to support compensation dashboards and attainment tracking, and partner with Revenue Operations and Accounting to deliver accurate, timely compensation data for forecasting and accruals.

To be successful in this role, you will need 5+ years of experience implementing or administering ICM platforms, strong technical skills with experience in SQL, data integration tools, and system configuration, and proven ability to translate business requirements into system logic and maintain accurate, auditable calculations.

You will also need experience managing data pipelines and ensuring data quality across integrated systems, strong problem-solving skills with a systematic approach to debugging and root cause analysis, excellent documentation practices, and ability to communicate technical concepts to non-technical stakeholders.

The annual compensation range for this role is $190,000-$270,000 USD.

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The Senior Salesforce Administrator partners with business systems analysts, developers, and cross-functional stakeholders to design and maintain scalable, high-quality solutions that improve business processes and operational efficiency.

This role serves as a platform subject matter expert, owning Salesforce configuration standards, advanced automation, and technical escalations.

Success in this role requires strong technical depth in Salesforce administration and automation, knowledge of platform best practices, and effective collaboration in a sprint-based, cross-functional environment.

Key responsibilities include:

• Configuring and maintaining Salesforce objects, fields, page layouts, record types, validation rules, and security settings to support evolving business processes and uphold platform configuration standards.

• Designing, building, and maintaining Salesforce Flows (record-triggered, screen, subflows, and scheduled) to automate and streamline workflows, establishing reusable, scalable automation patterns.

• Evaluating business and functional requirements and determining the appropriate automation approach in partnership with analysts and developers.

• Partnering closely with developers on solutions that combine declarative configuration and programmatic components, providing guidance on Salesforce best practices and configuration impacts.

• Supporting sprint-based delivery, including build, test, deployment, and post-release validation activities.

• Performing data loads, data updates, and ongoing data quality maintenance to ensure accuracy and integrity.

• Serving as a primary escalation point to troubleshoot and resolve complex Salesforce issues and user requests, coordinating with analysts and developers as needed.

• Defining and maintaining documentation, standards, and continuous improvement practices for the Salesforce platform and related processes.

Bonus points for experience partnering closely with Salesforce developers on solutions that combine declarative and programmatic components, mentoring or providing guidance to other administrators, analysts, or power users on Salesforce configuration and best practices, working in Agile or other sprint-based delivery models, configuring or applying Salesforce AI capabilities (Einstein/Agentforce) to improve business workflows and user experience, and experience in healthcare, digital health, or other regulated environments.

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This role is responsible for designing and developing architecture delivery (integration, process, applications, data and technology) with alignment to the enterprise architecture vision, strategy and roadmap. You will require in-depth conceptual and practical knowledge in System Architecture and basic knowledge of related job disciplines. You will have knowledge of best practices and how your area integrates with others; you will be aware of the competition and the factors that differentiate you in the market.

Essential Job Functions:

• 10+ years of experience with Salesforce with 5+ years as a Salesforce Architect
• End to End implementation experience with Salesforce platform. Collaborate and align with platform architects, and product owners to translate business requirements into solutions on Salesforce.
• Should have strong experience in hands-on development using out-of-box features and custom development with Apex, Visualforce and other force.com programming languages including high proficiency in Lightning Web Components(HTML, CSS, Javascript)
• Integration experience using Web based technologies (Soap, Rest) and Middleware tools such as Mulesoft
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as  ANT, SFDC Metadata API, Jenkins
• Hands on experience on Agile framework like SAFe and DevOps.
• Develop and maintain Salesforce technical roadmaps and strategies
• Develop and enforce Salesforce governance and security policies.
• Conduct Salesforce performance optimization and tuning.
• Strong experience in Sales and Service cloud including chat.
• Experience with other Salesforce products like Financial Cloud , Experience Cloud, Marketing Cloud would be beneficial
• Salesforce Admin, Developer and Architect Certifications

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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Responsibilities

• Provide business support through Salesforce administration and development efforts, including requirements gathering, testing, and ongoing maintenance.
• Manage and maintain data within Salesforce, ensuring accuracy, completeness, and compliance.
• Facilitate business admin processes to include external data into Salesforce.
• Develop and deliver Salesforce reports and dashboards to support TMs and leadership in sales execution.
• Collaborate with multiple teams across IA Distribution and the enterprise, including leadership, distribution, data & reporting, ACM, and SFEA.
• Gather, analyse, and translate business needs into technical requirements and admin-facilitated solutions.
• Communicate effectively with business and IT partners, ensuring alignment and clarity on project goals.
• Identify system gaps and process improvements, providing recommendations to enhance Salesforce functionality and business outcomes.

Requirements

• Salesforce experience, business analysis, or related fields
• Bachelor's degree preferred
• Advanced/Fluent English
• Experience with Agile processes and Salesforce administration/development
• Strong problem-solving, critical thinking, and attention to detail
• Salesforce, Excel, Microsoft Office Suite; experience supporting reporting, dashboards, and system integrations.
• Ability to navigate both business and technical environments, translating requirements into actionable solutions
• Strong collaboration skills and ability to manage multiple projects effectively.

Benefits

This position comes with a competitive compensation and benefits package, including a competitive salary and performance-based bonuses, comprehensive benefits package, home office model, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training & development.

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This role is responsible for designing and developing architecture delivery (integration, process, applications, data and technology) with alignment to the enterprise architecture vision, strategy and roadmap. The ideal candidate will have in-depth conceptual and practical knowledge in System Architecture and basic knowledge of related job disciplines.

Essential Job Functions:

• 10+ years of experience with Salesforce with 5+ years as a Salesforce Architect
• End to End implementation experience with Salesforce platform. Collaborate and align with platform architects, and product owners to translate business requirements into solutions on Salesforce.
• Should have strong experience in hands-on development using out-of-box features and custom development with Apex, Visualforce and other force.com programming languages including high proficiency in Lightning Web Components(HTML, CSS, Javascript)
• Integration experience using Web based technologies (Soap, Rest) and Middleware tools such as Mulesoft
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as  ANT, SFDC Metadata API, Jenkins
• Hands on experience on Agile framework like SAFe and DevOps.
• Develop and maintain Salesforce technical roadmaps and strategies
• Develop and enforce Salesforce governance and security policies.
• Conduct Salesforce performance optimization and tuning.
• Strong experience in Sales and Service cloud including chat.
• Experience with other Salesforce products like Financial Cloud , Experience Cloud, Marketing Cloud would be beneficial
• Salesforce Admin, Developer and Architect Certifications

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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Be part of a dynamic team that manages and enhances the Salesforce CRM application for Independent Agent Distribution employees. In this role, you will collaborate closely with both business and IT partners to ensure Salesforce supports evolving business needs.

About the Role

As a Business Technology Specialist, you will work across business and technical areas, turning requirements into practical solutions, supporting system development and integrations, and continuously improving processes and tools to drive sales effectiveness.

Responsibilities

• Provide business support through Salesforce administration and development efforts, including requirements gathering, testing, and ongoing maintenance.
• Manage and maintain data within Salesforce, ensuring accuracy, completeness, and compliance.
• Facilitate business admin processes to include external data into Salesforce.
• Develop and deliver Salesforce reports and dashboards to support TMs and leadership in sales execution.
• Collaborate with multiple teams across IA Distribution and the enterprise, including leadership, distribution, data & reporting, ACM, and SFEA.
• Gather, analyse, and translate business needs into technical requirements and admin-facilitated solutions.
• Communicate effectively with business and IT partners, ensuring alignment and clarity on project goals.
• Identify system gaps and process improvements, providing recommendations to enhance Salesforce functionality and business outcomes.

Requirements

• Salesforce experience, business analysis, or related fields
• Bachelor's degree preferred
• Advanced/Fluent English
• Experience with Agile processes and Salesforce administration/development
• Strong problem-solving, critical thinking, and attention to detail
• Salesforce, Excel, Microsoft Office Suite; experience supporting reporting, dashboards, and system integrations.
• Ability to navigate both business and technical environments, translating requirements into actionable solutions
• Strong collaboration skills and ability to manage multiple projects effectively.

Benefits

This position comes with a competitive compensation and benefits package, including a home office model, career development and training opportunities, flexible work arrangements, and a dynamic and inclusive work culture within a globally known group.

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Responsibilities

• Provide business support through Salesforce administration and development efforts, including requirements gathering, testing, and ongoing maintenance.
• Manage and maintain data within Salesforce, ensuring accuracy, completeness, and compliance.
• Facilitate business admin processes to include external data into Salesforce.
• Develop and deliver Salesforce reports and dashboards to support TMs and leadership in sales execution.
• Collaborate with multiple teams across IA Distribution and the enterprise, including leadership, distribution, data & reporting, ACM, and SFEA.
• Gather, analyse, and translate business needs into technical requirements and admin-facilitated solutions.
• Communicate effectively with business and IT partners, ensuring alignment and clarity on project goals.
• Identify system gaps and process improvements, providing recommendations to enhance Salesforce functionality and business outcomes.

Requirements

• Salesforce experience, business analysis, or related fields
• Bachelor's degree preferred
• Advanced/Fluent English
• Experience with Agile processes and Salesforce administration/development
• Strong problem-solving, critical thinking, and attention to detail
• Salesforce, Excel, Microsoft Office Suite; experience supporting reporting, dashboards, and system integrations.
• Ability to navigate both business and technical environments, translating requirements into actionable solutions
• Strong collaboration skills and ability to manage multiple projects effectively.

Benefits

This position comes with a competitive compensation and benefits package, including a comprehensive benefits package, home office model, career development and training opportunities, flexible work arrangements, and a dynamic and inclusive work culture within a globally known group.

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Responsibilities:

ICM Platform Implementation & Configuration

• Lead the end-to-end implementation and configuration of our ICM platform, including plan modeling, crediting rules, quota management, and payout calculations
• Translate compensation plan documents into system logic, ensuring accurate and auditable calculation outputs
• Design and maintain system workflows for plan changes, exceptions, and adjustments
• Develop and execute testing strategies to validate system accuracy before each compensation cycle
• Provide technical guidance during plan design discussions, advising on system capabilities and constraints

Data Integration & Architecture

• Build and maintain integrations between the ICM platform and source systems (CRM, ERP, HRIS, billing platforms)
• Ensure data integrity across the compensation data pipeline, from opportunity data through final payout
• Partner with Data Engineering and Revenue Operations to define data requirements and resolve data quality issues
• Document data flows, transformation logic, and system dependencies

System Administration & Optimization

• Serve as the primary system administrator for the ICM platform, managing user access, security, and system health
• Identify opportunities to streamline and automate compensation processes, reducing manual intervention and cycle time
• Monitor system performance and troubleshoot calculation errors or integration failures
• Evaluate and recommend new technologies, including Claude-powered solutions, to enhance system capabilities

Reporting & Analytics

• Build and maintain reporting infrastructure within the ICM platform to support compensation dashboards and attainment tracking
• Partner with Revenue Operations and Accounting to deliver accurate, timely compensation data for forecasting and accruals
• Enable self-service reporting for compensation administrators and business partners

You may be a good fit if you have:

• A passion for Anthropic's mission to build safe, transformative AI systems
• 5+ years of experience implementing or administering ICM platforms (e.g., Xactly, Varicent, Anaplan)
• Strong technical skills with experience in SQL, data integration tools, and system configuration
• Proven ability to translate business requirements into system logic and maintain accurate, auditable calculations
• Experience managing data pipelines and ensuring data quality across integrated systems
• Strong problem solving skills with a systematic approach to debugging and root cause analysis
• Excellent documentation practices and ability to communicate technical concepts to non-technical stakeholders
• Bachelor's degree in a technical or quantitative field preferred

Strong candidates may also have:

• Experience with full ICM platform implementation projects, including vendor selection and data migration
• Proficiency with APIs and integration platforms (e.g., Workato, Fivetran, custom ETL)
• Experience with Salesforce administration or development
• Familiarity with consumption-based compensation models
• Experience with Claude Code or other AI-assisted development tools
• Background in sales operations, revenue operations, or finance systems

The annual compensation range for this role is $190,000 - $270,000 USD.

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Responsibilities:

ICM Platform Implementation & Configuration

• Lead the end-to-end implementation and configuration of our ICM platform, including plan modeling, crediting rules, quota management, and payout calculations
• Translate compensation plan documents into system logic, ensuring accurate and auditable calculation outputs
• Design and maintain system workflows for plan changes, exceptions, and adjustments
• Develop and execute testing strategies to validate system accuracy before each compensation cycle
• Provide technical guidance during plan design discussions, advising on system capabilities and constraints

Data Integration & Architecture

• Build and maintain integrations between the ICM platform and source systems (CRM, ERP, HRIS, billing platforms)
• Ensure data integrity across the compensation data pipeline, from opportunity data through final payout
• Partner with Data Engineering and Revenue Operations to define data requirements and resolve data quality issues
• Document data flows, transformation logic, and system dependencies

System Administration & Optimization

• Serve as the primary system administrator for the ICM platform, managing user access, security, and system health
• Identify opportunities to streamline and automate compensation processes, reducing manual intervention and cycle time
• Monitor system performance and troubleshoot calculation errors or integration failures
• Evaluate and recommend new technologies, including Claude-powered solutions, to enhance system capabilities

Reporting & Analytics

• Build and maintain reporting infrastructure within the ICM platform to support compensation dashboards and attainment tracking
• Partner with Revenue Operations and Accounting to deliver accurate, timely compensation data for forecasting and accruals
• Enable self-service reporting for compensation administrators and business partners

You may be a good fit if you have:

• A passion for Anthropic's mission to build safe, transformative AI systems
• 5+ years of experience implementing or administering ICM platforms (e.g., Xactly, Varicent, Anaplan)
• Strong technical skills with experience in SQL, data integration tools, and system configuration
• Proven ability to translate business requirements into system logic and maintain accurate, auditable calculations
• Experience managing data pipelines and ensuring data quality across integrated systems
• Strong problem solving skills with a systematic approach to debugging and root cause analysis
• Excellent documentation practices and ability to communicate technical concepts to non-technical stakeholders
• Bachelor's degree in a technical or quantitative field preferred

Strong candidates may also have:

• Experience with full ICM platform implementation projects, including vendor selection and data migration
• Proficiency with APIs and integration platforms (e.g., Workato, Fivetran, custom ETL)
• Experience with Salesforce administration or development
• Familiarity with consumption-based compensation models
• Experience with Claude Code or other AI-assisted development tools
• Background in sales operations, revenue operations, or finance systems

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information.

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What you'll do

• Design and operate advanced journeys and automations in Salesforce Marketing Cloud (ExactTarget)
• Build complex segmentation and executive / account-based targeting
• Manage and optimize Sales Cloud ↔ Marketing Cloud integration

What you need

• 5+ years of hands-on experience with Salesforce Marketing Cloud (ExactTarget)
• Strong expertise in Email Studio, Automation Studio, Journey Builder, Contact Builder
• Solid Salesforce Administrator experience (Core Platform)
• Experience with Marketing Cloud Connect and data synchronization
• Basic REST / SOAP API knowledge and SFTP-based data processes

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