Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.

We are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.

For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.

Responsibilities:

• Sales Strategy Execution:

Work with senior leadership to define and implement effective sales strategies for the North American mid-market segment.

Oversee the development of sales plans and tactics that align with company goals and regional market dynamics.

Monitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.

• Performance Management:

Set clear performance expectations and key performance indicators (KPIs) for the Account Executive team.

Track individual and team performance using CRM tools and reporting dashboards.

Analyse sales metrics and provide insights to optimise processes, identify trends, and forecast revenue.

• Cross-Functional Collaboration:

Partner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.

Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.

• Customer Focus:

Maintain a strong understanding of customer needs and market trends to support the team in closing deals.

Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.

• Reporting & Analytics:

Regularly report on team performance, sales pipeline, and market conditions to senior management.

Provide data-driven recommendations to improve sales performance and achieve growth targets.

Requirements:

• 5+ years in a quota carrying new business IC role with proven success.

Experience working on complex and strategic deals (involving procurement, legal, security).

3+ years management experience.

Previous experience building and executing on outbound sales motions.

Exemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus.

Strong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately.

Proven experience–and passion for–teaching and developing top talent.

Experience developing GTM strategy, building, and executing operational plans.

A builder of businesses, with the ability to attract and develop the best talent in the industry.

Excellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal).

Adaptive, with the ability to balance short term and long term priorities.

Benefits:

Competitive salary and meaningful equity.

Comprehensive medical, dental, and vision coverage.

Regular compensation reviews - great work is rewarded!

Flexible paid time off policy.

Paid Parental Leave Program.

401k plan & match.

In-office bicycle storage.

Fun events for Intercomrades, friends, and family!

OTE Range: $228,000 - $349,375

Base Pay Range: Variable

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