Job Title: Manager, Account Executives (MidMarket)
\nIntercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
\nOur AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
\nThe role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. This person will be responsible for segment strategy and planning, building, and running a high performing team. Goals are focused on accelerating logo and revenue growth with a concentration on Fin.
\nWe are looking for a highly effective leader who excels at attracting and developing talent, inspiring others, and working cross-functionally to build efficient and customer-centric sales processes. This leader will also play a critical role in developing and executing our value-led sales strategy.
\nFor this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.
\nResponsibilities:
\nWork with senior leadership to define and implement effective sales strategies for the North American mid-market segment.
\nOversee the development of sales plans and tactics that align with company goals and regional market dynamics.
\nMonitor the pipeline of opportunities to ensure timely and effective follow-ups, deal closures, and revenue growth.
\nSet clear performance expectations and key performance indicators (KPIs) for the Account Executive team.
\nTrack individual and team performance using CRM tools and reporting dashboards.
\nAnalyse sales metrics and provide insights to optimise processes, identify trends, and forecast revenue.
\nPartner with marketing, product, and customer success teams to develop tailored go-to-market strategies and ensure seamless customer experiences.
\nWork closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.
\nMaintain a strong understanding of customer needs and market trends to support the team in closing deals.
\nEnsure customers are handed off to the Relationship Management team thoughtfully and carefully, always keeping the customer experience top of mind.
\nRegularly report on team performance, sales pipeline, and market conditions to senior management.
\nProvide data-driven recommendations to improve sales performance and achieve growth targets.
\nRequirements:
\nExperience working on complex and strategic deals (involving procurement, legal, security).
\n3+ years management experience.
\nPrevious experience building and executing on outbound sales motions.
\nExemplary new business sales experience, experience with Command of the Message and MEDDPICC a plus.
\nStrong understanding of forecasting principles and the ability to forecast revenue and revenue trends accurately.
\nProven experience–and passion for–teaching and developing top talent.
\nExperience developing GTM strategy, building, and executing operational plans.
\nA builder of businesses, with the ability to attract and develop the best talent in the industry.
\nExcellent communication skills across a variety of mediums (written, verbal, presentation, and interpersonal).
\nAdaptive, with the ability to balance short term and long term priorities.
\nBenefits:
\nCompetitive salary and meaningful equity.
\nComprehensive medical, dental, and vision coverage.
\nRegular compensation reviews - great work is rewarded!
\nFlexible paid time off policy.
\nPaid Parental Leave Program.
\n401k plan & match.
\nIn-office bicycle storage.
\nFun events for Intercomrades, friends, and family!
\nOTE Range: $228,000 - $349,375
\nBase Pay Range: Variable
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