Join our EMEA SMB Business sales team to drive new business growth with high-potential SMB customers. As an Account Executive, Commercial - French Speaking, you will own the full sales cycle, from prospecting to close, across our EMEA SMB customer base. You will generate and progress pipeline through a healthy mix of inbound qualification and targeted outbound, partnering closely with SDRs and Marketing.
\nKey responsibilities include leading incisive discovery to uncover business problems, quantifying impact, and aligning stakeholders on an Intercom value narrative. You will deliver compelling product demos and evaluations that showcase the Intercom Suite, including our Fin AI agent, tailored to each customer's goals and constraints. You will navigate procurement, security, and legal processes with support from cross-functional partners; keep deals moving with clear next steps and timelines.
\nTo succeed in this role, you will need to forecast accurately, maintain crisp CRM hygiene, and communicate risks and upside with clarity. You will influence the product roadmap by sharing structured market feedback and customer insights. You will champion Intercom's values in every interaction with customers and teammates.
\nRequired skills include 2+ years closing new business in B2B SaaS, ideally with SMB customers and familiarity with running larger deals +100k-200k ARR. You should have a consistent track record of exceeding quota with strong opportunity management, multi-threading, ROI modelling and deal execution. Exceptional discovery, storytelling, and demo skills grounded in business value and outcomes are essential.
\nYou should be skilled at generating pipeline through outbound and partner-led motions in tandem with SDRs/Marketing. Adept at running structured evaluations and managing commercial processes (pricing, redlines, security) is also required. Proficient with modern CRM and sales productivity tools; strong written and verbal communication skills are necessary. Experience with MEDDPICC or similar sales methodologies is a plus.
\nNice to have: experience selling customer service, helpdesk, AI, or messaging solutions; interest in the broader support-tech ecosystem. Fluency in French is required.
\nAs an Account Executive, Commercial - French Speaking, you will be successful here by ramping quickly and building a high-quality pipeline aligned to territory priorities. You will deliver predictable, on-target performance with disciplined forecasting and stage progression. You will earn trust with prospects through thoughtful discovery, tailored evaluations, and crisp follow-through.
\nYou will be a great teammate – share learnings, collaborate generously, and raise the bar for our team and our customers. Curiosity and a passion for learning and upskilling are essential in this role, as AI has changed the sales landscape.
\nBenefits include competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews – we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too . MacBooks are our standard, but we also offer Windows for certain roles when needed.
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