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Provide insights that strengthen our value proposition and inform product roadmaps for international deployments\\n\\n- Build strategic relationships with EMEA nonprofit technology platforms, consultants, sector networks (e.g., Bond, NCVO, European Foundation Centre), and sector influencers to expand market reach\\n\\n- Partner effectively with SF-based teams across time zones, contributing to global sales methodology development while adapting playbooks and best practices for EMEA markets\\n\\nYou May Be a Good Fit If You Have:\\n\\n- 5+ years of experience prospecting and closing leads in EMEA markets, with particular focus on Francophone markets (France, Belgium, Switzerland, and Francophone Africa , Senegal, DRC, Côte d&#39;Ivoire, and others) and broader European market contexts\\n\\n- Proven ability to manage complex, multi-country sales cycles and navigate varying procurement frameworks, budget cycles, and approval processes across EMEA\\n\\n- Experience managing six-figure enterprise deal cycles\\n\\n- Experience selling to organisations with federated structures, matrix decision-making, or multi-entity governance (e.g., international federations, umbrella organisations)\\n\\n- Demonstrated history of exceeding quota while operating autonomously across time zones with limited direct supervision\\n\\n- Excellent communication skills with ability to adapt style across cultural contexts and present confidently to stakeholders from diverse backgrounds\\n\\n- Fluency in English required; native or professional fluency in French required. 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You feel strongly about ensuring frontier AI systems are developed safely and ethically for scientific and clinical applications.</li>\n<li>Ability to develop and refine life sciences use cases for AI in collaboration with customers and channel partners, with particular focus on drug discovery, clinical development, regulatory submissions, and commercial operations.</li>\n</ul>\n<p>Annual compensation range for this role is $290,000 - $435,000 USD.</p>\n<p>Logistics:</p>\n<ul>\n<li>Education requirements: We require at least a Bachelor&#39;s degree in a related field or equivalent experience.</li>\n<li>Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time.</li>\n<li>Visa sponsorship: We do sponsor visas! However, we aren&#39;t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_ee03b6bf-d2d","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Anthropic","sameAs":"https://job-boards.greenhouse.io","logo":"https://logos.yubhub.co/anthropic.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/anthropic/jobs/5074995008","x-work-arrangement":"hybrid","x-experience-level":"executive","x-job-type":"full-time","x-salary-range":"$290,000 - $435,000 USD","x-skills-required":["Enterprise sales experience in life sciences","Complex sales cycles within life sciences organisations","Negotiating complex agreements within life sciences procurement frameworks","Exceeding revenue targets in the life sciences sector","Excellent 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Manager","description":"<p><strong>Enterprise Customer Success Manager</strong></p>\n<p><strong>About the role</strong></p>\n<p>Reporting into the Head of Customer Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers.</p>\n<ul>\n<li>Build and nurture strong relationships with key stakeholders to drive retention and growth</li>\n</ul>\n<ul>\n<li>Conduct discovery with customers to understand business objectives and uncover new use cases</li>\n</ul>\n<ul>\n<li>Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia</li>\n</ul>\n<ul>\n<li>Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.</li>\n</ul>\n<ul>\n<li>Monitor utilization and deploy strategies to 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competing demands</li>\n</ul>\n<ul>\n<li>Experience in managing a book-of-business along with KPIs</li>\n</ul>\n<ul>\n<li>A track record in managing account risk, forecasting accurately, and identifying growth opportunities</li>\n</ul>\n<ul>\n<li>Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption.</li>\n</ul>\n<ul>\n<li>Strong discovery skills resulting in a clear understanding of business goals and use case identification</li>\n</ul>\n<ul>\n<li>Experience using sales methodology frameworks to close renewals (MEDDPICC preferred)</li>\n</ul>\n<ul>\n<li>Capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite</li>\n</ul>\n<ul>\n<li>Excellent communication, listening and presentation skills with the ability to address objections or concerns on the fly.</li>\n</ul>\n<ul>\n<li>Ability to work collaboratively with cross-functional teams, including sales, product and support.</li>\n</ul>\n<p><strong>The good stuff...</strong></p>\n<p>In addition to being a part of a great team, working in a fun and innovative environment, we offer:</p>\n<ul>\n<li>A competitive salary + stock options in our fast-growing Series D startup</li>\n</ul>\n<ul>\n<li>Hybrid working environment for NY based employees</li>\n</ul>\n<ul>\n<li>100% Medical, Dental &amp; Vision</li>\n</ul>\n<ul>\n<li>401k Plan</li>\n</ul>\n<ul>\n<li>Paid parental leave</li>\n</ul>\n<ul>\n<li>25 days of annual leave + Public holidays + paid sick leave</li>\n</ul>\n<ul>\n<li>Fun culture with regular socials</li>\n</ul>\n<ul>\n<li>A generous referral scheme</li>\n</ul>\n<ul>\n<li>A brand new computer + monitor</li>\n</ul>\n<p><strong>Compensation:</strong> $140,000 - $160,000 OTE. 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