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In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.</p>\n<ul>\n<li>Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</li>\n</ul>\n<ul>\n<li>Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)</li>\n</ul>\n<ul>\n<li>401(k) retirement plan with employer match</li>\n</ul>\n<ul>\n<li>Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)</li>\n</ul>\n<ul>\n<li>Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees</li>\n</ul>\n<ul>\n<li>13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)</li>\n</ul>\n<ul>\n<li>Mental health and wellness support</li>\n</ul>\n<ul>\n<li>Employer-paid basic life and disability coverage</li>\n</ul>\n<ul>\n<li>Annual learning and development stipend to fuel your professional growth</li>\n</ul>\n<ul>\n<li>Daily meals in our offices, and meal delivery credits as eligible</li>\n</ul>\n<ul>\n<li>Relocation support for eligible employees</li>\n</ul>\n<ul>\n<li>Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.</li>\n</ul>\n<p><strong>About the Team</strong></p>\n<p>OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers&#39; product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI&#39;s customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.</p>\n<p><strong>About the Role</strong></p>\n<p>We are looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers and build our post-AGI support team with us. In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and resolving novel, often undefined technical problems while setting a positive precedent for the rest of the team. 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You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.</p>\n<p>If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team</p>\n<p><strong>You’ll be responsible for:</strong></p>\n<ul>\n<li>Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.</li>\n</ul>\n<ul>\n<li>Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.</li>\n</ul>\n<ul>\n<li>Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.</li>\n</ul>\n<ul>\n<li>Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.</li>\n</ul>\n<ul>\n<li>Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.</li>\n</ul>\n<ul>\n<li>Orchestrate agentic improvements to our operations that will level-up our entire team.</li>\n</ul>\n<ul>\n<li>Foster a supportive and productive work culture within the User Operations team.</li>\n</ul>\n<ul>\n<li>Provide support coverage in on call shifts and during holidays and weekends based on business needs.</li>\n</ul>\n<p><strong>You might thrive in this role if you have:</strong></p>\n<ul>\n<li>Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.</li>\n</ul>\n<ul>\n<li>Are comfortable using emerging technologies (ie. 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For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse effect on your ability to perform the job duties of this position.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c96efc5f-984","directApply":true,"hiringOrganization":{"@type":"Organization","name":"OpenAI","sameAs":"https://jobs.ashbyhq.com","logo":"https://logos.yubhub.co/openai.com.png"},"x-apply-url":"https://jobs.ashbyhq.com/openai/1a979fd4-1bce-484e-a416-aed2810677a6","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"Full time","x-salary-range":"$180K – $260K • Offers Equity","x-skills-required":["user operations","technical support","support engineering","emerging technologies","scripting","AI capabilities","internal tooling","automating recurring processes","customer support","customer education","product expertise","troubleshooting","problem-solving","communication"],"x-skills-preferred":["Python","SaaS troubleshooting","critical thinking","problem-solving","communication","customer relationship building","cross-functional collaboration","process improvement","innovation"],"datePosted":"2026-03-08T22:17:11.339Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Francisco"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"user operations, technical support, support engineering, emerging technologies, scripting, AI capabilities, internal tooling, automating recurring processes, customer support, customer education, product expertise, troubleshooting, problem-solving, communication, Python, SaaS troubleshooting, critical thinking, problem-solving, communication, customer relationship building, cross-functional collaboration, process improvement, innovation","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":180000,"maxValue":260000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_bbe4e700-f21"},"title":"AI Support Engineer, Government - San Francisco","description":"<p><strong>Compensation</strong></p>\n<p>We offer a competitive salary range of $180K – $260K, including generous equity, performance-related bonus(es) for eligible employees, and a range of benefits.</p>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts</li>\n<li>Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)</li>\n<li>401(k) retirement plan with employer match</li>\n<li>Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)</li>\n<li>Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees</li>\n<li>13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)</li>\n<li>Mental health and wellness support</li>\n<li>Employer-paid basic life and disability coverage</li>\n<li>Annual learning and development stipend to fuel your professional growth</li>\n<li>Daily meals in our offices, and meal delivery credits as eligible</li>\n<li>Relocation support for eligible employees</li>\n<li>Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.</li>\n</ul>\n<p><strong>About the Team</strong></p>\n<p>OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers&#39; product experience is nothing short of exceptional. 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To succeed in this position you must be fully bilingual—fluent in both Japanese _and_ English (spoken and written). Please note that <strong>your resume must be submitted in English</strong>, and the interview process will include conversations in both languages.</p>\n<p><strong>You’ll be responsible for:</strong></p>\n<ul>\n<li>Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.</li>\n</ul>\n<ul>\n<li>Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.</li>\n</ul>\n<ul>\n<li>Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.</li>\n</ul>\n<ul>\n<li>Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.</li>\n</ul>\n<ul>\n<li>Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.</li>\n</ul>\n<ul>\n<li>Orchestrate agentic improvements to our operations that will level-up our entire team.</li>\n</ul>\n<ul>\n<li>Foster a supportive and productive work culture within the User Operations team.</li>\n</ul>\n<ul>\n<li>Provide support coverage in on call shifts and during holidays and weekends based on business needs.</li>\n</ul>\n<p><strong>Note:</strong> each person in this role will be expected to work a standard 5x8 work week, with 1 of the days covering weekend shifts each week (e.g., work weeks covering Tuesday - Saturday or Sunday - Thursday)</p>\n<p><strong>You might thrive in this role if you have:</strong></p>\n<ul>\n<li>Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.</li>\n</ul>\n<ul>\n<li>Are comfortable using emerging technologies (ie. 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You’ll partner closely with cross-functional teams to drive initiatives that reduce bugs, improve features, and build the systems that elevate our customer experience. Your work will bring us toward industry-leading response times and service levels, while strengthening our internal customer feedback operations in an increasingly intricate space. You will help scale our support organization by improving operational processes and leveraging our own technology to build the next version of the support team in the new AI world. You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with OpenAI.</p>\n<p>If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team</p>\n<p>This role is based in Singapore. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. 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