As a Support Specialist, you will independently handle a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication.

You will work cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation.

This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment.

Responsibilities:

• Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment.

• Communicate clearly, empathetically, and professionally.

• Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems.

• Identify issues outside the tier’s scope and escalate with clear context and documentation.

• Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience.

• Stay current on relevant process and product updates through the provided resources.

Ideally You’d Have:

• Prior experience in high-volume customer support, platform support, or similar.

• Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision.

• Strong written and verbal English communication skills, with the ability to communicate clearly and professionally.

• Familiarity with customer service SaaS tools, Slack, and Google Workspace.

Working Model & Tools:

• This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term.

• Company equipment will be provided during the engagement.

• Collaborates asynchronously with internal teams as needed.

Benefits:

• Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs.

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The Director of Business Systems will be responsible for building real depth across Finance, GTM, Operations, and People systems, connecting these capabilities into a powerful, AI-integrated backbone.

You are a builder-first leader who will blend enterprise architecture with cutting-edge AI automation. Your goal is to eliminate fragmentation and enable every function to move faster by deploying internal AI agents that reduce manual work and surface actionable insights.

Key Responsibilities

• Enterprise Application Strategy: Own the full lifecycle of our application ecosystem, including ERP (Finance), CRM (GTM), HRIS (People), and specialized AI tools. Ensure these systems converge into a secure, scalable backbone.

• AI Agent Deployment: Identify opportunities to replace manual workflows with AI/LLM-powered agents. Build and manage 'internal agents' that automate forecasting, revenue capture, and employee self-service.

• Cross-Functional Partnership: Serve as the primary technology partner to the leadership team. Align system roadmaps with departmental goals to ensure seamless data flow from production to the back office.

• Operational Excellence: Mature our core systems by establishing disciplined change management, clear data governance, and measurable SLAs. Stabilize environments to support audit and regulatory requirements.

• Team Leadership: Lead a high-impact team that fosters a culture of curiosity, speed, and user-centricity.

Ideally, you have:

• 10+ years of experience leading business systems or enterprise applications in a fast-paced, high-growth environment.

• Technical Depth: Strong functional understanding of Salesforce (or equivalent CRM), NetSuite (or equivalent ERP), and Workday (or equivalent HRIS).

• AI/Automation Mindset: Proven track record of designing and deploying AI/LLM-powered workflows or agentic systems to improve business efficiency.

• Architecture Skills: Ability to design scalable data flows and APIs that link disparate SaaS tools into a cohesive ecosystem.

• Stakeholder Mastery: Experience influencing C-level executives and translating complex technical needs into business outcomes.

• Skilled in Python or SQL to personally audit or prototype automation logic.

• Extensive experience and In-depth knowledge of the functionality of the ERP modules with emphasis on Sales – Order to Cash & Sales Audit, Purchasing – Direct & Indirect and Finance - General Ledger, AP & AR, Procure to Pay, Sales Audit, Fixed Assets, International Consolidations & Reporting.

• Experience with GTM systems such as, HubSpot, Outreach, Clari, CPQ (e.g., Salesforce CPQ), and similar tools.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training.

You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

The base salary range for this full-time position in the location of San Francisco is: $235,200-$294,000 USD

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Key Responsibilities: Implement and manage a diverse portfolio of SaaS tools, ensuring seamless integration into the company's technological ecosystem. Build creative custom applications and automations contributing to the extensibility of tools across the company. Lead governance initiatives to maintain system integrity in accordance with least privileged access. Design, implement, and manage user lifecycle management processes and improvements. Assess and enhance SaaS tool integrations to improve workflow efficiencies across various business units within the organization. Collaborate with security and compliance teams to develop and implement enterprise application security measures, including regular audits and updates to security protocols. Be the point of contact for application ownership, delegating roles, permissions, and integration capabilities safely to empower and educate users.

Requirements: 1+ years of experience in IT Engineering with a focus on IAM and SaaS tools. Experience implementing IAM solutions through an Identity Provider such as Okta, Microsoft Azure Active Directory, or Google Identity. Experience managing productivity, collaboration, and design tools. Experience building end-to-end continuous integration solutions using SCIM, REST APIs, and Webhooks. Strong understanding of authentication protocols such as SAML, and Oauth 2.0. Adept in leveraging a scripting language, including Python, PowerShell, or Go. Ability to navigate ambiguity, resolve user issues, and work autonomously to identify and solve problems. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Eligible to obtain and maintain a U.S. TS clearance Willingness to work on-site at our Costa Mesa, CA, office

Preferred Qualifications: Experience managing IAM architecture in a zero trust and password-less environment. Experience implementing onboarding & off-boarding automations for an enterprise at scale. Background of supporting complex compliance initiatives across applications. Strong understanding of identity governance framework.

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